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#1 trix

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Posted 11 January 2014 - 10:09 PM

here's the logs.......

 

Emsisoft Emergency Kit - Version 4.0
Last update: 1/10/2014 1:31:28 PM
User account: trix-HP\trix
 
Scan settings:
 
Scan type: Deep Scan
Objects: Rootkits, Memory, Traces, C:\, D:\
 
Detect PUPs: On
Scan archives: On
ADS Scan: On
File extension filter: Off
Advanced caching: On
Direct disk access: Off
 
Scan start: 1/10/2014 1:54:46 PM
Key: HKEY_USERS\S-1-5-21-286994119-2252329850-142090053-1000\SOFTWARE\YAHOOPARTNERTOOLBAR detected: Application.Win32.YTool (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\APPID\{09C554C3-109B-483C-A06B-F14172F1A947} detected: Application.Win32.WSearch (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\APPID\ESCORT.DLL detected: Application.Win32.WSearch (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\PROD.CAP detected: Application.Win32.WSearch (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\AU__RASAPI32 detected: Application.Win32.InstallExt (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\AU__RASMANCS detected: Application.Win32.InstallExt (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\HPSF_TASKS_RASAPI32 detected: Application.Win32.InstallExt (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\HPSF_TASKS_RASMANCS detected: Application.Win32.InstallExt (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\MYBABYLONTB_RASAPI32 detected: Application.Win32.InstallExt (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\MYBABYLONTB_RASMANCS detected: Application.Win32.InstallExt (A)
 
Scanned 375683
Found 10
 
Scan end: 1/10/2014 2:45:16 PM
Scan time: 0:50:30
 
 
Quarantined 0
 
 
Quarantined 0
 
 
Quarantined 0
 
 
Quarantined 0
 
 
Deleted 0
 
 


#2 Kevin Zoll

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Posted 11 January 2014 - 11:06 PM

All logs are to be attached. Do not copy & paste any log, unless specifically told to do otherwise.

Download AdwCleaner and save it on your desktop.
  • Close all open programs and Internet browsers (you may want to print our or write down these instructions first).
  • Double click on adwcleaner.exe to run the tool.
  • Click on the Scan button.
  • After the scan has finished, click on the Clean button.
  • Confirm each time with OK.
  • You will be prompted to restart your computer. A text file will open in Notepad after the restart (this is the log of what was removed), which you can save on your desktop.
  • Attach that log file to your reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
  • If you lose that log file for any reason, you can find it at C:\AdwCleaner on your computer.
Download Junkware Removal Tool and save it on your desktop.
  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Attach the JRT log file to a reply by clicking the More Reply Options button to the lower-right of where you type in your reply.
Copy the below code to Notepad; Save As fixlist.txt to your Desktop.
Toolbar: HKLM-x32 - No Name - {c3721e85-f0ac-4b7e-ae4c-3e738011dc9d} -  No File
Toolbar: HKCU - No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} -  No File
C:\Users\trix\AppData\Local\Temp\{E808DC4D-A7F6-45AF-B1DD-E860D4DB610B}.exe
Close Notepad.

NOTE: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST64 and press the Fix button just once and wait.

If the tool needed a restart please make sure you let the system to restart normally and let the tool complete its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.

Note: If the tool warns you about an outdated version please download and run the updated version.
Kevin Zoll [Malware Removal Support]
Emsisoft Team - www.emsisoft.com

I am online Monday - Friday each week from 1900-2100 Central European Time/1300-1500 Eastern Time (US).
 
If you are seeking Malware Removal support keep it in the forums.  It is not permissible to contact support staff by Private Message (PM), IM (Skype, MSN, AOL, Yahoo, etc.) or Email.

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#3 trix

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Posted 12 January 2014 - 03:19 AM

thanks, you're the best.  here is the first log.



#4 trix

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Posted 12 January 2014 - 03:37 AM

JRT log....



#5 trix

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Posted 12 January 2014 - 03:41 AM

and the fixlog



#6 trix

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Posted 12 January 2014 - 04:06 AM

This started with my computer is doing weird stuff, which it still does.  Most of my programs won't open.  Programs will run from the downloads folder most of the time but not from the desktop or taskbar or start menu.  Gives a parameter is incorrect error.  Thought I would mention.



#7 Kevin Zoll

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Posted 12 January 2014 - 08:28 PM

Let's look for RootKits.

Read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • Double-click on TDSSKiller.exe to run the application.
    tdss1.png
  • Click Change parameters
    settings20121003115955.png
  • Check the boxes next to Verify Driver Digital Signature and Detect TDLFS file system, then click OK
    tdss3.png
  • Click on the Start Scan button to begin the scan and wait for it to finish.
    NOTE: Do not use the computer during the scan!
  • During the scan it will look similar to the image below:
    tdss4.jpg
  • When it finishes, you will either see a report that no threats were found like below:
    tdss5.jpg
    If no threats are found at this point, just click the Report selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.
  • If any infection or suspected items are found, you will see a window similar to below:
    tdss7.jpg
    • If you have files that are shown to fail signature check do not take any action on these. Make sure you select Skip. I will tell you what to do with these later. They may not be issues at all.
    • If Suspicious objects are detected, the default action will be Skip. Leave the default set to Skip.
    • If Malicious objects are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects
    • Make sure that Cure is selected. Important! - If Cure is not available, please choose Skip instead. Do not choose Delete unless instructed to do so.
  • Click Continue to apply selected actions.
  • A reboot may be required to complete disinfection. A window like the below will appear:
    tdss6.jpg
    Reboot immediately if TDSSKiller states that one is needed.
  • Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run.
  • Attach this log to your next reply.

Kevin Zoll [Malware Removal Support]
Emsisoft Team - www.emsisoft.com

I am online Monday - Friday each week from 1900-2100 Central European Time/1300-1500 Eastern Time (US).
 
If you are seeking Malware Removal support keep it in the forums.  It is not permissible to contact support staff by Private Message (PM), IM (Skype, MSN, AOL, Yahoo, etc.) or Email.

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#8 trix

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Posted 13 January 2014 - 12:35 AM

TDSSKiller had an update which I downloaded and installed.  There is an extra check box under Additional Options where I am changing the parameters, it says Use KSN to scan objects.  Don't know whether to check it or not.......I will leave it blank since you didn't mention it, can always scan again.



#9 trix

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Posted 13 January 2014 - 12:45 AM

I ran the scan twice because I forgot to click Report the first time but for some reason there are three log files dated today.  I'm attaching them all.



#10 Kevin Zoll

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Posted 13 January 2014 - 07:02 PM

Your TDSSKiller log shows unsigned files, that's expected and quite normal.

Since TDSSKiller, didn't turn up anything of interest, I would like to use a different tool.

Download ComboFix from Link

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

!!! IMPORTANT !!! Save ComboFix to your Desktop

NOTE: ComboFix is an advanced utility, and is not like traditional automated tools. It will delete anything that it knows is bad without asking for confirmation, it will save backup copies in it's quarantine automatically, it will restart your computer, and it will produce a log that allows me to analyze and determine if there is anything left over. This log will not contain any personal information, or information about any of your documents, pictures, music, videos, etc. It only compiles information on which applications/drivers/etc were installed within the last 30 days, any applications that have certain properties that could be used for malicious purposes, and most of the load points on your system that can be abused by malicious software. If there is a false positive, and something gets deleted that should not, then I can write a script for ComboFix that will tell it to restore specific items that it deleted.
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on Combo-Fix & follow the prompts.
When finished, ComboFix will produce a log.

NOTE:
1. Do not mouseclick combofix's window while it's running. That may cause it to stall!
2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.
3. If you get a message that states "illegal operation attempted on a registry key that has been marked for deletion" restart your computer.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)
  • ComboFix (C:\combofix.txt)
Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
Kevin Zoll [Malware Removal Support]
Emsisoft Team - www.emsisoft.com

I am online Monday - Friday each week from 1900-2100 Central European Time/1300-1500 Eastern Time (US).
 
If you are seeking Malware Removal support keep it in the forums.  It is not permissible to contact support staff by Private Message (PM), IM (Skype, MSN, AOL, Yahoo, etc.) or Email.

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#11 trix

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Posted 14 January 2014 - 01:11 AM

It started to extract the files and then it said Warning! Running in compatibility mode will damage your machine.  What to do?



#12 trix

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Posted 14 January 2014 - 01:43 AM

I figured out how to turn off compatibility mode.  I noticed that many services are disabled.  Has me worried.

 

I'm a little confused about how to change the name of ComboFix but as long as I can get that figured, I'm going to start the scan.  



#13 trix

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Posted 14 January 2014 - 01:47 AM

This time an OS Incompatible error came up while extracting.  Will wait for further instruction.



#14 Kevin Zoll

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Posted 14 January 2014 - 09:21 PM

Let's reset some areas of Windows to their default settings.

Download Windows Repair by Tweaking.com to your desktop. Use the direct download link for the Portable version of Windows Repair by Tweaking.com
  • Double-click tweaking.com_windows_repair_aio.zip and extract the Tweaking.com - Windows Repair folder to your desktop.
  • Now open this folder and double-click Repair_Windows.exe.
  • Click the Start Repairs tab on the far right.
  • Click the Start button (bottom right)
    Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.
  • Click Unselect All
  • Put a checkmark in the following items:
    • Reset Registry Permissions
    • Reset File Permissions
    • Register System Files
    • Repair WMI
    • Repair Hosts File
    • Remove Policies Set By Infections
    • Repair Winsock & DNS Cache
    • Repair Proxy Settings
    • Repair Windows Updates
    • Repair Volume Shadow Copy Service
    • Repair MSI (Windows Installer)
    • Repair File Associations
      • Repair bat Association
      • Repair cmd Association
      • Repair com Association
      • Repair Directory Association
      • Repair Drive Association
      • Repair exe Association
      • Repair Folder Association
      • Repair inf Association
      • Repair lnk (Shortcuts) Association
      • Repair msc Association
      • Repair reg Association
      • Repair scr Association
    • Repair Windows Safe Mode
    • Restore Important Windows Services
    • Set Windows Services To Default Startup
    Note: Leave everything else unchecked
  • Put a checkmark in Restart System When Finished
  • Now click the Start button (bottom right)
This will take a little while to complete.

Try running ComboFix.
Kevin Zoll [Malware Removal Support]
Emsisoft Team - www.emsisoft.com

I am online Monday - Friday each week from 1900-2100 Central European Time/1300-1500 Eastern Time (US).
 
If you are seeking Malware Removal support keep it in the forums.  It is not permissible to contact support staff by Private Message (PM), IM (Skype, MSN, AOL, Yahoo, etc.) or Email.

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#15 trix

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Posted 14 January 2014 - 11:48 PM

Windows Repair won't run for me.  I checked the boxes you said but it thinks I didn't check any.  It says You must choose at least 1 repair option.



#16 trix

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Posted 15 January 2014 - 12:00 AM

I ran a RougeKiller scan right before I started talking to you.  It found some things which I didn't delete or mess with because I was nervous about it and then I started talking to you so..... anyway here is the log file.

Attached Files



#17 Kevin Zoll

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Posted 15 January 2014 - 05:06 PM

Go ahead and have RogueKiller fix the items it found. Then try Windows Repair again.
Kevin Zoll [Malware Removal Support]
Emsisoft Team - www.emsisoft.com

I am online Monday - Friday each week from 1900-2100 Central European Time/1300-1500 Eastern Time (US).
 
If you are seeking Malware Removal support keep it in the forums.  It is not permissible to contact support staff by Private Message (PM), IM (Skype, MSN, AOL, Yahoo, etc.) or Email.

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#18 trix

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Posted 17 January 2014 - 07:56 AM

ok, I did the RogueKiller fixes and then Windows Repair worked just fine but still getting the same error with ComboFix.                   OS Incompatible.  Maybe I didn't change the file name correctly?  I changed the name in the download folder and then tried to run it.  I didn't see an opportunity to change it before that.  



#19 Kevin Zoll

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Posted 18 January 2014 - 12:35 AM

OK, we won't use ComboFix, for now.

Download avz4.zip from here
  • Unzip it to your desktop to a folder named avz4
  • Double click on AVZ.exe to run it.
  • Run an update by clicking the Auto Update button on the Right of the Log window: AVZupdate.jpg
  • Click Start to begin the update
    Note: If you receive an error message, chose a different source, then click Start again
  • After the update, from the "File" menu, choose "Standard Scripts"
  • Put a check next to item 2: Advanced System Analysis
  • Click Execute selected scripts
  • At the next prompt, click the OK button
  • Let the scan run and click "OK" when the completion prompt pops up
  • Now Close out of the Standard Scripts window, and exit AVZ
  • Navigate to the avz4 folder and locate the folder LOG
  • Inside the LOG folder you will find virusinfo_syscheck.htm, virusinfo_syscheck.htm and virusinfo_syscheck.zip
  • Attach the Compressed file, virusinfo_syscheck.zip, to your next reply.

Kevin Zoll [Malware Removal Support]
Emsisoft Team - www.emsisoft.com

I am online Monday - Friday each week from 1900-2100 Central European Time/1300-1500 Eastern Time (US).
 
If you are seeking Malware Removal support keep it in the forums.  It is not permissible to contact support staff by Private Message (PM), IM (Skype, MSN, AOL, Yahoo, etc.) or Email.

Purchase Emsisoft Anti-Malware and Online Armor Firewall

#20 Kevin Zoll

Kevin Zoll

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Posted 21 January 2014 - 04:06 PM

Thread Closed

Reason:
Lack of Response

PM either ShadowPuterDude, Elise, or GT500 to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.
Kevin Zoll [Malware Removal Support]
Emsisoft Team - www.emsisoft.com

I am online Monday - Friday each week from 1900-2100 Central European Time/1300-1500 Eastern Time (US).
 
If you are seeking Malware Removal support keep it in the forums.  It is not permissible to contact support staff by Private Message (PM), IM (Skype, MSN, AOL, Yahoo, etc.) or Email.

Purchase Emsisoft Anti-Malware and Online Armor Firewall




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