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#1 nilst2010

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Posted 22 July 2010 - 02:44 PM

I have never been this mad before. But claim that something is a freeware when it is not is a big huge lie !

I updated my a-squared today and it told me that there was i new free (!!!) version to download. I choose that and it was downloaded. I uninstalled a2 free. Restarted comp and installed the new one. That junk continue to nag me about a licensekey.

Heard something that You should let it expire (3 days). I shut down the service, tampered with the date and restarted the computer. Now i only get a nagscreen that tell me i can buy the crap or enter the licensekey...so where is that 'freeware' ??????????????????????????

First: Why can't You release a special freewareversion of the full version instead of this problems i understand people have with it as it is. Guess many people will stop use Your so called 'freeware'.

Secondly: If any program force a user to subscribe to something to be able to use a 'freeware' i don't see it as a freeware. I can accept anonymous data about findings are sent - but not any more than that !

Third: I will not continue to recommend anyone to use Your programs anymore !

#2 Christian Mairoll

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Posted 22 July 2010 - 02:55 PM

The solution is simple: Just click the "Enter license" button, logon with your user account and select the "Freeware license" entry. No more nags then.
Best regards,

Christian Mairoll
Emsisoft Team - www.emsisoft.com
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#3 M-K-D-B

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Posted 22 July 2010 - 06:35 PM

Good evening emsi,

I can totally understand nilst2010 and others reaction. I've the same "problem" here on my computer.

A really "simple" solution would be something like that:
After the installtion, the user can choose whether he wants to use your tool as freeware or not. I've chosen the third possibility because I've read something about "freeware" or "free license".
After the installation assistent has done his job, Emsisoft Anti-Malware startet with this 3 day trial. Is it so difficult to shorten this assistent if a user only wants to use the free version?

I can't reproduce the fact that the user must have a user account to use your freeware. Can you explain me this please?

Thank you very much.

M-K-D-B

#4 Christian Mairoll

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Posted 22 July 2010 - 07:03 PM

Currently you can run the 3-day trial without registration. After that, it's required to sign up for a user account to enable the freeware mode permanently.

We're alrady working on a fix for that issue.
Best regards,

Christian Mairoll
Emsisoft Team - www.emsisoft.com
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#5 M-K-D-B

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Posted 22 July 2010 - 07:57 PM

Thank you for your answer.

#6 Clay

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Posted 22 July 2010 - 07:59 PM

thank you for working on this.

I registered/created a free account to find the method to activate the Freeware license.
It does not exist at all.

The login keeps saying invalid password and will not allow exposure to the Freeware license.

I am advising associates to begin the process of uninstalling all remnants of the aSquared Free and not to install the Antimalware version for this reason.

Conflicts also exist with the Windows Security Center as the EMSI AntiMalware is has registered to the Security Center. It also appears to be overriding the primary active security software installed. This is confusing Windows Security Center in finding 2 active products that may be in conflict.

The aSquared Free did not do this. So, I am resolved to uninstall the AntiMalware though being advertise as Free.

Again, there is no way to activate a Freeware license even after creating an account with EMSI.

Thank You.

#7 MarshallO

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Posted 22 July 2010 - 11:13 PM

I don't know what the hell is going on, but you have really soured me on Emsisoft!

I was attempting to update my A-Squared Free Edition from version 4.5.0.27 to apparently a non-existent version "4.5.0.32," when I got all sorts of messages saying that A-Squared Free no longer existed, and that I had to download the free Emisoft Anti-Malware in its place!

After taking all the time to uninstall A-Squared Free and download the new Anti-Malware software, I then get a big announcment that this supposedly FREE new software would only be free for THREE DAYS!

I can't understand what all of you are talking about above--about supposedly getting a FREE registration key or some such. All I know is that I have removed all vestiges of my Emsisoft software in ANGER, and am now using Super AntiSpyware and MalwareBytes in place of my beloved A-Squared Free.

A-Squared Free was my favorite Anti-Spyware, etc., program--but you have loused-up its "update" so badly--and caused me to waste so much time--that I don't either know how to get the new software for free, or even if I now want to!

If you can eventually explain, STEP BY STEP, how to get the new Emsisoft Anti-Malware for FREE, I'll come back--otherwise I'll just mourn the loss of my old pal A-Squared Free!

#8 MarshallO

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Posted 23 July 2010 - 12:39 AM

If Clay is right about Emsisoft Anti-Malware conflicting with the Windows Security Center, then please don't bother to show a method to install and use it for free; I don't need the hassle!

Apparently, you've ruined a good product--although since you made no profit from it, I doubt that this will bother you much.

#9 Mike Buxton

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Posted 23 July 2010 - 01:36 AM

Hi,

I have a ¨free¨ bus pass, but I had to apply for it. Does that make it less free?

The required registration is one-off and permanent (not renewable annually or otherwise).

The three days is merely a convenient period of grace in which to make such registration.

I cannot comment as regards technical difficulties with registration or conflict (if any) with any other program, but I know some men who can (and surely will). Let us at least read what they have to say within the next half dozen or so hours.

I didn´t get either the new Installed or USB products to work, but I have been a very well satisfied ¨free¨ customer for many years and I do not believe that there is suddenly a malicious conspiracy directed against me and other free users.

My regards
Triple boot W98SE, Xubuntu(with Wine-Doors and Wine configured as XP) and the frugal, lean and fast Lucid Puppy

#10 Clay

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Posted 23 July 2010 - 02:55 AM

OK... I've had a couple hours to review the implication of the conversion to EMSI AntiMalware from the previous aSquared Free.

The Windows Security Center conflict is real. So, if you have another active AV or IS product, you best not install EMSI AntiMalware unless you want it to be your primary active security product. There is no telling what the outcome is. With the aSquared Free as a "demand scan" there was never a conflict.

I'm am not aware of an in-process action to correct the Freeware license action required after 3-days active status. I am not sure why 3-days is necessary to process account registered information.

You just cannot get to the Freeware license no matter what, but you can logon to the forum. I figure the folks at Emsi will fix this; they always have. So, figure on a fix by early next week. But my suggestion to the Emsi team is to provide the configuration option not to have AntiMalware register with the Windows Security Center as active. That should be a user choice... like remember the context-menu crashes a few years ago? Emsi finally made that an option and everything worked out ok after that.

OK... now for some results I have from that last couple of hours of testing and a workable alternative:

Download the Emergency Kit. It's a really big .zip file. I think you will be impressed what Emsi had put on the portable; not the USB... the Portable; the Free one.

Unzip the file in a folder and start it up. WOW!!!

OK... take a look at the a2emergencykit.exe inside the "Run" folder. Launch it. Look familiar?

I have run updates, 2 scans. It's "aSquare Free"! only better... it's Portable!!!

The other goodies are worth your while. HiJackFree... a good one to always have around.

And the Command Line scanner... simply excellent!

So, the Emergency Kit is the way to go. Or you can wait for the AntiMalware Freeware fix later.
For me, this is a much better solution than installation.

Enjoy.

Thanks to Emsi.

Clay

#11 Clay

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Posted 23 July 2010 - 03:10 AM

BTW: The Emsi Emergency Kit can be put on USB flash drive too.
Works just fine.

Now, this is a really good thing. Not only can you have the On-Demand scanner on your PC,
but you can take the flash drive to another PC should you need to. This a good practive
in having this available in case of a disaster.

I keep bootable CDs of other AV products, but this is an alternative to have available.
And it is updateable!


Clay

#12 Lynx

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Posted 23 July 2010 - 05:58 AM

Greetings all!

Hi Mike,

... I have been a very well satisfied ¨free¨ customer for many years and I do not believe that there is suddenly a malicious conspiracy directed against me and other free users...

and you are right - there is no such thing

Guys, please read the forum - the slight "3-day trial" bug was mentioned ... and fixed ...always keep in touch with changelog

I was able to install /reinstall the Software several times switching from 30 days / 3-days / fully licensed version to Free edition and back without any problems whatsoever now.

As for the Windows Security Center (WSC) - ... again... please search/read this & old forum
The issue was discussed many times already

Sure, if you have another security in place or that security was not properly uninstalled - you may have issues with WCS
At the same time as it was pointed - the WSC the way it's currently implementer is absolutely unneeded service and waste of resources. I never have that one enabled.

If EAM is running - you are protected (I am talking about full edition with real-time protection)

It does not matter at all what WCS says

You may have absolutely nonfunctional security component(AV or Firewall), which is perfectly identified by WCS as being "ON". Does it make any sense?

...After taking all the time to uninstall A-Squared Free and download the new Anti-Malware software, I then get a big announcment that this supposedly FREE new software would only be free for THREE DAYS!

Hi MarshallO,

No what it says (and you can read it in documentation) that you can evaluate full version for 3 days (when choosing that particular option) without creating any account
When that expires - you just create an account & choose "Free License".., that's all

Clay,

You are right about EEK & Command Line scanner - those are excellent Tools. The slight difference - you have some additional services with "Free" installed that many do like - Shell Extension scan is among those

My regards

XP Pro, SP3 (32-bit); EAM v8.1.0.40 (beta) ; Firewall: Comodo 3.14 FW only ("Defense+" HIPS)
Win 7 Home Premium x64, SP1; EAM v8.1.0.40 (beta); Firewall: Comodo as above

Win 7 Ultimate, SP1 (32-bit) testing EIS 9 beta


#13 wozofoz

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Posted 23 July 2010 - 09:39 AM

Clay,

You are right about EEK & Command Line scanner - those are excellent Tools. The slight difference - you have some additional services with "Free" installed that many do like - Shell Extension scan is among those

My regards

"Shell Extension scan is among those"
I was using the old A2 usb and that had Shell Extension scan (that's right click - context menu - scan with, isn't it ?)
I changed over to the new EEK and I no longer have that option.
Is there any chance of it being added, please, please.

Still, I am very happy with both the old and the new Emsisoft :)

All the best, woz of oz
Acer Aspire One NetBook: AOA150 ZG5 • XP Home SP3 • RAM: 1GB • Processor: Intel 1.6 GHz Atom • BIOS (updated): 0.3309 • WiFi
Comodo Internet Security v3: Firewall • Defense+ (HIPS) • AV
Emsisoft Free: On demand

#14 Christian Mairoll

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Posted 23 July 2010 - 09:42 AM

Shell extension and logs section have been removed for the portable concept.

Once you activate the shell extension dll, it's registered in the system registry and the package is no longer portable (leave no traces behind).

If you want to use the scanner for a longer time, I suggest to switch to Anti-Malware freeware mode.
Best regards,

Christian Mairoll
Emsisoft Team - www.emsisoft.com
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#15 Lynx

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Posted 23 July 2010 - 09:46 AM

Thanks Christian,
that was exactly one of the points of my post
Cheers, guys!

XP Pro, SP3 (32-bit); EAM v8.1.0.40 (beta) ; Firewall: Comodo 3.14 FW only ("Defense+" HIPS)
Win 7 Home Premium x64, SP1; EAM v8.1.0.40 (beta); Firewall: Comodo as above

Win 7 Ultimate, SP1 (32-bit) testing EIS 9 beta


#16 MarshallO

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Posted 23 July 2010 - 11:12 PM

I guess that I'm not computer-savvy enough to understand all the "technical talk" up above, regarding why there may be a conflict with the Windows Security Center, using a Portable Emergency Kit that has the "shell extension and logs section" removed, what the heck a "shell extension dll" or a "shell extension scan" are, etc.

A-Squared Free was simple for me to use and understand; now--judging from the comments of the more computer-knowledgeable people above--things have gotten just too complicated for me! I'll guess I'll just stick with SuperAntiSpyware and MalwareBytes, and thank you for the use of A-Squared Free while it lasted. . . .

#17 MarshallO

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Posted 23 July 2010 - 11:19 PM

P.S. To top it off, I just now went to Lynx's "changelog" link above and discovered that Emsisoft Anti-Malware is in beta.

If I ever do relent and decide to try EAM again, I will most certainly wait until it is out of beta! I never mess with any product when it is in "beta" form, as I don't like being a guinea pig.

No hard feelings.

#18 Lynx

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Posted 24 July 2010 - 12:13 AM

Hi MarshallO,

The product is stable.
I just pointed to the recent changes and enhancements, that are currently in beta.
There always been an option in "Configuration" (Update Tab) - "Install beta updates"

Those who are willing to test new things - may just tick that
If you don't want that - just wait using stable version & those improvements will be downloaded by the stable after testing (by the developers & some users)

As for Shell Extension - it is integration with Windows Explorer. The old and new v5 Free version has this feature (when you can Right-Click & scan chosen folders/files) compare to EEK

My regards

XP Pro, SP3 (32-bit); EAM v8.1.0.40 (beta) ; Firewall: Comodo 3.14 FW only ("Defense+" HIPS)
Win 7 Home Premium x64, SP1; EAM v8.1.0.40 (beta); Firewall: Comodo as above

Win 7 Ultimate, SP1 (32-bit) testing EIS 9 beta


#19 MarshallO

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Posted 24 July 2010 - 02:08 AM

Thanks, Lynx!

#20 Alan D

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Posted 27 July 2010 - 11:02 PM

Been away for a while - came back, tried to update asquared free. Got the huge Ikarus update download (as I half-expected), but that was followed by a panel offering a bewildering two options, neither of which I felt I wanted, and in any case didn't know enough to be able to choose. It seemed I had to choose to do something, so I chose to uninstall asquared free. When I did so, I was presented not with an effortless way of installing the new product, but with a questionnaire asking why I'd uninstalled it? So I abandoned everything and came here to see what's up.

Truth is, I understand hardly any of what's being discussed in this thread, but it seems to me that the transfer from the old to the new is decidely user-unfriendly - well, certainly unfriendly to this user, at any rate. All this talk of possible conflict with the Windows Security Centre? Three-day trials? Opening an account? What account? Why?

I don't think I want to go down this road, with all this uncertainty and complication stacked up. I certainly don't want to risk my Windows Security Centre being messed up. So, suddenly, after all these years, I have no Emsi software on my computer. So thanks for all that protection in the past, guys - it's been invaluable. But I think this may be where I have to drop out.
Windows XP Home SP2; a-squared Free 4.5.0.27; AVG 8.5 Internet Security Suite; Windows Defender; SuperAntispyware Free; MBAM Free 1.45; Spywareblaster; MVPS Hosts file (with HostsMan); Finjan Secure Browsing (which seems to be getting very slow and almost useless these days); WOT.

#21 Lynx

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Posted 27 July 2010 - 11:45 PM

Hi Alan,

I certainly could not possibly leave your message without attention
& at least a short reply, since we know you for such a long time and value your presence in the Forum!

That was a bit over-reaction.

Please contact me whether it is PM or e-mail address that you know & all will be explained in details

I am sure you will be back! :)

Cheers!
Lynx

XP Pro, SP3 (32-bit); EAM v8.1.0.40 (beta) ; Firewall: Comodo 3.14 FW only ("Defense+" HIPS)
Win 7 Home Premium x64, SP1; EAM v8.1.0.40 (beta); Firewall: Comodo as above

Win 7 Ultimate, SP1 (32-bit) testing EIS 9 beta


#22 Alan D

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Posted 28 July 2010 - 10:17 AM

That was a bit over-reaction.

Well perhaps so, Lynx - but my bewilderment yesterday was perfectly genuine. I'd had no warning of the muddle of what was going to happen after I did the update. (Of course if I'd come here first, I'd have seen Fabian's pinned note and got the necessary warning, but I didn't.) From the point of view of a non-specialist user like myself, the mechanism of the changeover hasn't been well handled, and I think the guys at Emsi need to have that feedback.

Then I found the difficulties that have been discussed in this thread, and that made me very hesitant about proceeding further. Having been away, and with a million things to do, I don't have time to resolve these issues or risk messing things up.

Of course I've benefited so much from your expertise in the past, Lynx, that I know very well you'd help me over this, and I expect that as you say I'll be back to seek out your help again before long. But right now I really, really need my computer to be working without problems, and can't afford to be distracted by the tangle of the transition from a2free to its new manifestation. So for the present, my wisest course seems to be to lean more heavily on my alternative scanners.

Best, as ever,
Alan
Windows XP Home SP2; a-squared Free 4.5.0.27; AVG 8.5 Internet Security Suite; Windows Defender; SuperAntispyware Free; MBAM Free 1.45; Spywareblaster; MVPS Hosts file (with HostsMan); Finjan Secure Browsing (which seems to be getting very slow and almost useless these days); WOT.

#23 Alan D

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Posted 28 July 2010 - 11:00 AM

Actually, the transition has been even more unhappy than I thought. This morning I thought I'd better check that a2free had in fact uninstalled correctly during yesterday's transitional mess, and discovered that it hadn't. It's no longer listed under 'Add/Remove Programs', but the a-squared Free folder (95MB)is still present in C:\program files, and the a2 free service is still running.

I've disabled the service, but how do I complete the uninstallation properly? Is it enough, having disabled the service, to just delete the a-squared Free folder in program files?

(I presume it isn't. I've found an old forum link which might be relevant
here, but don't understand Christian's instructions. I can get as far as opening a command prompt, and then I'm lost.)
Windows XP Home SP2; a-squared Free 4.5.0.27; AVG 8.5 Internet Security Suite; Windows Defender; SuperAntispyware Free; MBAM Free 1.45; Spywareblaster; MVPS Hosts file (with HostsMan); Finjan Secure Browsing (which seems to be getting very slow and almost useless these days); WOT.

#24 Lynx

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Posted 28 July 2010 - 12:33 PM

Alan, please read my PM
Cheers!

XP Pro, SP3 (32-bit); EAM v8.1.0.40 (beta) ; Firewall: Comodo 3.14 FW only ("Defense+" HIPS)
Win 7 Home Premium x64, SP1; EAM v8.1.0.40 (beta); Firewall: Comodo as above

Win 7 Ultimate, SP1 (32-bit) testing EIS 9 beta


#25 reviewboy

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Posted 01 August 2010 - 05:03 AM

I need to ask a dumb question.

I went to Menu -> Configuration -> License (tab), then entered my username/password into the Username and Password fields, then pressed the 'Refresh licenses' button.

Nothing happened. I didn't get any feedback positive or negative that it had accepted my login.

Am I on the correct screen for preventing the nags?

Thanks.

The solution is simple: Just click the "Enter license" button, logon with your user account and select the "Freeware license" entry. No more nags then.



#26 Lynx

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Posted 01 August 2010 - 05:33 AM

Hi reviewboy, welcome to the forum

There is a new information that is posted several times here in the forum already

Say, please read the following thread and the subsequent links

The latest EAM Setup v5.0.0.67 has a direct mode (see image there) that will install free edition without any need to create an account
The link is: http://support.emsis...n-installation/

Please other requests as well

My regards

XP Pro, SP3 (32-bit); EAM v8.1.0.40 (beta) ; Firewall: Comodo 3.14 FW only ("Defense+" HIPS)
Win 7 Home Premium x64, SP1; EAM v8.1.0.40 (beta); Firewall: Comodo as above

Win 7 Ultimate, SP1 (32-bit) testing EIS 9 beta


#27 reviewboy

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Posted 01 August 2010 - 03:06 PM

Thanks, Lynx. I'll download and install the build that you pointed me to.

#28 Lynx

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Posted 02 August 2010 - 09:11 AM

Thanks, Lynx. I'll download and install the build that you pointed me to.

You are welcome, reviewboy.
Just please try clean uninstall/& then fresh install from the link as above, provided by Fabian Wosar
Cheers!

XP Pro, SP3 (32-bit); EAM v8.1.0.40 (beta) ; Firewall: Comodo 3.14 FW only ("Defense+" HIPS)
Win 7 Home Premium x64, SP1; EAM v8.1.0.40 (beta); Firewall: Comodo as above

Win 7 Ultimate, SP1 (32-bit) testing EIS 9 beta





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