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Could not connect to update server


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#1 Louis

Louis

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Posted 02 August 2010 - 05:19 PM

I am running Freeware version on XP SP3.
When I try to update I get an error message

Could not connect to update server. Check proxy settings.
I don't think I need to run a proxy.

I am running a laptop at home using wireless connection.

Emsisoft is included as exception on firewall.
Turning firewall off makes no difference.

I am having the same problem with other malware detection programs since being infected by a trojan. Since infection additional windows open when I use internet. Not detected today by Emsisoft.
Any ideas how to resolve update issue?

#2 Lynx

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Posted 03 August 2010 - 12:16 AM

Hi Louis, welcome to the forum

1) the message "Could not connect to update server. Check..." sometimes can be seen when the server has temporary problems / overloaded / etc.
So basically you will get an update trying later.
2) ... but since the situation is not fixed for you by doing that;
you saing that Firewall rules were not changed;
in addition you have issues with other security being unable to update;
plus you have a suspicion about an infection:
=======
Read the following instructions
START HERE, if you don't we are just going to send you back to this thread <--click
Prepare and post (attach) the required log files into Malware Removal section of the forum
(create new thread there)
Wait for reply from ShadowPuterDude, Katana, or JeanInMontana
for assistance and further instructions.
=======
Translation Links for Forum Instructions
My regards

XP Pro, SP3 (32-bit); EAM v8.1.0.40 (beta) ; Firewall: Comodo 3.14 FW only ("Defense+" HIPS)
Win 7 Home Premium x64, SP1; EAM v8.1.0.40 (beta); Firewall: Comodo as above

Win 7 Ultimate, SP1 (32-bit) testing EIS 9 beta





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