Anti-Malware Installer gets "Access Denied" when trying to create the Quarantine directory.
Posted 24 December 2010 - 07:27 AM
The installer aborts with the error message "Setup was unable to create the directory 'C:\Program Files\Emsisoft Anti-Malware\Quarantine'. Error 5: Acess is denied."
I've tried to create the directory structure by hand, ie, the root and the 4 subdirectories - Languages, Logs, Quarantine, and Signatures. Setup asks me if I want to reuse the existing root directory; I answer "yes", and I get the same error as above.
When I try to OPEN the Quarantine directory, I get the error "C:\Program Files\Emsisoft Anti-Malware\Quarantine is not accessible. Access is denied". (I can open any of the other directories).
When I try to RENAME it, I get "[Error Renaming File or Folder] - Cannot rename Quarantine: Access is denied. Make sure that the disk is not full or write protected and that the file is not currently in use". (I can rename the parent directory, or any other subdirectory except Quarantine).
When I try to DELETE it, I get "[Error Deleting File or Folder] - Cannot delete file: Cannot read from the source file or disk". When I try to delete it using the DOS rd /s command, I just get "Access is denied". (I can delete any of the other three subdirectories, but not the parent, because I can't remove Quarantine).
I've tried to unlock the Quarantine directory with the following 2 programs:
* Unlocker: says "No locking handle was found".
* FileASSASIN: says "The file you have specified does not exist or is not visible".
I have repeated all of the above after defragmenting the disk, and get the same errors.
There is no problem with the other three directories (Languages, Logs, and Signatures) - I can open, rename and delete them. The problem is only on the Quarantine directory (and only on FAT32). Note that even when you clear the option "Use simple file sharing", FAT32 does not allow access control lists as NTFS does; files and directories just have a Read-Only attribute, and in the Read-Only attribute of a directory always appears as a solid green blob (neither a tick nor an empty square).
Can anyone help?
Posted 24 December 2010 - 09:07 AM
1st question is : why it's v22.214.171.124 when the latest version is 126.96.36.199
At the same time - it may not be the cause.
Most likely you do have permission issues, that are not related to EAM.
That has to be investigated.
I'm not using FAT32 for a long time on the default system drive (it's NTFS either on XP 32bit or Win7)
x64) at the same time I do have Fat32 partition on a separate physical drive & EAM can be installed there with no problems whatsoever.
Then any installation of Emsisoft Emergency Kit (EEK) installs on Fat32 formatted USBs (flash sticks or hard drives) & on my FAT32 partition without any issues
There should not be a difference with the installation (EAM or EEK).
Were any versions of the old a-squared Free or new EAM Free v5 ever installed there?
In addition please provide more detailed information about your System Environment as in Forum Posting Rules #2)
Hope we will try to figure that out and the developers will reply as well
XP Pro, SP3 (32-bit); EAM Full Suite v188.8.131.52(beta) ; Firewall: Comodo 3.14 FW only! (Defense+ HIPS)
Win 7 Home Premium x64, SP1; Firewall: Comodo 3.14 FW only! (Defense+ HIPS); EAM Full Suite v184.108.40.206(beta)
Posted 24 December 2010 - 12:20 PM
Fabian Wosar [Development]
Emsisoft Team - www.emsisoft.com
Posted 25 December 2010 - 08:28 AM
Filter Name Num Instances Frame
------------------------------ ------------- -----
AvgMfx86 4 0
cmdGuard 4 0
avgntflt 4 0
Posted 25 December 2010 - 09:03 AM
Windows XP Professional SP3; x86; Avira AntiVir Personal Free (including Resident Shield) v.10.0.0.609; Comodo Internet Security (Firewall only) v.5.0.32580.1142.
Posted 02 January 2011 - 06:47 AM
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