Don't understand Support's instructions
Posted 30 December 2010 - 11:17 PM
many thanks for the delivered file.
***** Update Required! *****
According to your submitted data, you where using an outdated
version of the software.
Please run an online update and scan your system once again
to see if the file is still detected.
If you need removal help please contact the malware experts in our
Have a nice (malware-free) day!
Your Emsisoft Analysis Team
... So, what does this mean, "please run an online update"? How do I do this? Also, does this mean to update the virus signatures? Those are updating automatically. Also, after I "run an online update", am I supposed to unquarantine (restore) the files in order to "scan your system once again to see if the file is still detected"?! I don't think that would be wise at all! So, as you can tell, I'm new & very unsure how to proceed. (By the way, so far I am really liking the software, and if I receive good support about the malware issues I currently need to get rid of, I will definitely buy a license!) Thanks in advance for your help! Cheers!
P.S. - Just realized this part of the e-mail may be helpful, also (I redacted my personal information)...
[Ticket#201012281080790] Found Generic.Qhost!IK in file: DC2.DAT
Emsi Software GmbH - www.emsisoft.com
Mamoosweg 14, 5303 Thalgau, Austria
Commercial register: FN238178m, VAT-ID: ATU57263749
product: a2start.exe 126.96.36.199
** password: virus!
** vdbbuild: 77399
** engine: T3.dll 188.8.131.52
date/time: 28.12.2010 23:55
** filename: DC2.DAT
original path: C:\RECYCLED
** filename: DC2.DAT
filesize: 6562 byte
** virusname: Generic.Qhost!IK
** signatureId: 2
** md5sum: d66a671a9e91358209774d8543df9cd6
Posted 31 December 2010 - 01:13 AM
1st, if you don't want Auto-quarantining after the scan then set "Actions on scan end" to "Report" only
Similarly see Guard > File Guard Tab and set the "Default action for detected objects" to Alert.
Those are more safe options and you can investigate Alerts and the content of the Detections List after the scan
All available submission methods are described in Submitting suspected False Positives for analysis
In order to "... run an online update" you can use manual update (see respective button on the main screen) or your update will be performed according to the scheduled auto-update setting (Configuration > Auto-Update Tab
Yes the update brings new Signatures and the new versions of the Software modules when necessary.
Quarantined items are automatically re-scanned after updates if the respective option is set to "Silent" or Manual" ( Configuration > General Tab > Quarantine Re-scan)
Sure you can restore the detected items yourself and then use manual scanning whether Custom Scan or using Shell Extension (Explorer Integration) for the single files
The link in the message you received
has to be fixed because this is a correct address of the "Malware Removal help" section
If you need removal help please contact the malware experts in our forum: http://forum.emsisoft.com
So, if necessary please visit that section and follow the "Start here..." instruction
XP Pro, SP3 (32-bit); EAM v184.108.40.206 (beta) ; Firewall: Comodo 3.14 FW only ("Defense+" HIPS)
Win 7 Home Premium x64, SP1; EAM v220.127.116.11 (beta); Firewall: Comodo as above
Win 7 Ultimate, SP1 (32-bit) testing EIS 9 beta
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