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Unable to remove Trojan virus


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#1 BobJDublin

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Posted 19 September 2011 - 09:12 PM

Running AVG 2012 identified a Trojan virus - Luhe.Fiha.A - but was unable to remove it. I then ran a full scan using Emsisoft Anti-Malware which also appeared to identify the virus but was also unable to remove it. I attach a file of the objects that could not be removed along with Emsisoft Emergency Kit scan report, OTL.txt and Extras.Txt reports as requested. Bob.

#2 Kevin Zoll

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Posted 19 September 2011 - 11:55 PM

Posted Image Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application. NOT supported for use in 9x or ME

Upgrading Java:
  • Download the latest version of Java SE Runtime Environment (JRE)JRE 6 Update 27.
  • Click the "Download JRE" button to the right.
  • Accept the license agreement.
  • Click on the download link for your system and save it to your desktop. Users of Windows Vista/7 64-bit can install both the 32-bit and 64-bit JRE without conflicts.
    Windows x86 Offline (jre-6u27-windows-i586.exe)
    Windows x64 (jre-6u27-windows-x64.exe)
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on the download to install the newest version.(Vista/7 users, right click on the JRE download and select "Run as an Administrator.")
 
The installed version of Adobe Reader on this computer is out-dated. Install the latest version of Adobe Reader available from Adobe.

 
Run OTL.exe
  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
    :OTL
    O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - No CLSID value found.
    O33 - MountPoints2\{e1955fac-a1b8-11e0-a045-001e101fb45e}\Shell - "" = AutoRun
    O33 - MountPoints2\{e1955fac-a1b8-11e0-a045-001e101fb45e}\Shell\AutoRun\command - "" = F:\AutoRun.exe
    O33 - MountPoints2\F\Shell - "" = AutoRun
    O33 - MountPoints2\F\Shell\AutoRun\command - "" = F:\AutoRun.exe
    [2011/06/13 17:56:48 | 000,000,128 | -H-- | C] () -- C:\ProgramData\~38526712r
    [2011/06/13 17:56:48 | 000,000,112 | -H-- | C] () -- C:\ProgramData\~38526712
    [2011/06/13 17:56:31 | 000,000,392 | -H-- | C] () -- C:\ProgramData\38526712
    @Alternate Data Stream - 76 bytes -> C:\Users\Bob\Documents\Writings:Roxio EMC Stream
    @Alternate Data Stream - 76 bytes -> C:\Users\Bob\Documents\Scanned Documents:Roxio EMC Stream
    @Alternate Data Stream - 76 bytes -> C:\Users\Bob\Documents\Jobs:Roxio EMC Stream
    @Alternate Data Stream - 76 bytes -> C:\Users\Bob\Documents\HH Xmas 08:Roxio EMC Stream
    @Alternate Data Stream - 76 bytes -> C:\Users\Bob\Documents\GutterBookshop:Roxio EMC Stream
    @Alternate Data Stream - 76 bytes -> C:\Users\Bob\Documents\Gutter Bookshop Documents:Roxio EMC Stream
    @Alternate Data Stream - 76 bytes -> C:\Users\Bob\Documents\Fax:Roxio EMC Stream
    @Alternate Data Stream - 76 bytes -> C:\Users\Bob\Documents\Core Stocks 2009:Roxio EMC Stream
    @Alternate Data Stream - 76 bytes -> C:\Users\Bob\Documents\Blackwells Xmas 06:Roxio EMC Stream
    
    :Commands
    [Purity]
    [EmptyTemp]
    [EmptyFlash]
    [ResetHosts]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Attach the new log produced by OTL (C:\_OTL).
Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
Kevin Zoll [Malware Removal Support]
Emsisoft Team - www.emsisoft.com

I am online Monday - Friday each week from 1900-2100 Central European Time/1300-1500 Eastern Time (US).
 
If you are seeking Malware Removal support keep it in the forums.  It is not permissible to contact support staff by Private Message (PM), IM (Skype, MSN, AOL, Yahoo, etc.) or Email.

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#3 BobJDublin

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Posted 21 September 2011 - 10:00 AM

Hi.

Upgraded Java as instructed.

System (running Windows Vista Business) said it could not run Windows x64 (jre-6u27-windows-x64.exe) but Windows x86 Offline (jre-6u27-windows-i586.exe) ran fine.

Installed latest version of Adobe Reader.

Ran OTL.exe. Log attached.

Ran full scans with AVG 2012 and Emsisoft AntiMalware. Both returned clear.

Everything appears to be running smoothly on all User accounts & issue seems to be resolved. Thank you.

Bob.

#4 Kevin Zoll

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Posted 21 September 2011 - 04:29 PM

If everything appears to be fine then it is time to do the final steps.

Now to remove most of the tools that we have used in fixing your machine:
  • Make sure you have an Internet Connection.
  • Download OTC to your desktop and run it
  • A list of tool components used in the cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.
Empty the Recycle Bin

Download to your Desktop:
- CCleaner Portable
  • UnZip CCleaner Portable to a folder on your Desktop named CCleaner
Run CCleaner
  • Open the CCleaner Folder on your Desktop and double click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit)
  • The following should be selected by default, if not, please select:
    Posted Image
  • Click Posted Image and choose Posted Image
  • Uncheck Posted Image
  • Then go back to Posted Image and click Posted Image to run it.
  • Exit CCleaner.

Turn off System restore to flush all your restore points then turn system restore back on. See How To Enable and Disable System Restore.

You can delete and uninstall any programs I had you download, that you do not wish to keep on the system.

Run Windows Update and update your Windows Operating System.

Run the Secunia Online Software Inspector, this will inspect your system for software that is out-of-date and in need of updating. Update anything program/application detected as being out-dated.

Articles to read:
How to Protect Your Computer From Malware
How to keep you and your Windows PC happy
Web, email, chat, password and kids safety
10 Sources of Malware Infections

That should take care of everything.

Safe Surfing!
Kevin Zoll [Malware Removal Support]
Emsisoft Team - www.emsisoft.com

I am online Monday - Friday each week from 1900-2100 Central European Time/1300-1500 Eastern Time (US).
 
If you are seeking Malware Removal support keep it in the forums.  It is not permissible to contact support staff by Private Message (PM), IM (Skype, MSN, AOL, Yahoo, etc.) or Email.

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#5 BobJDublin

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Posted 21 September 2011 - 10:12 PM

Final steps taken and completed successfully. Thank you for your help. Bob.

#6 Kevin Zoll

Kevin Zoll

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Posted 23 September 2011 - 03:26 AM

Thread Closed

Reason:
Resolved

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread
Kevin Zoll [Malware Removal Support]
Emsisoft Team - www.emsisoft.com

I am online Monday - Friday each week from 1900-2100 Central European Time/1300-1500 Eastern Time (US).
 
If you are seeking Malware Removal support keep it in the forums.  It is not permissible to contact support staff by Private Message (PM), IM (Skype, MSN, AOL, Yahoo, etc.) or Email.

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