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Emisoft Anti-Malware free won't work


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#1 n01paranoid

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Posted 28 September 2011 - 07:58 AM

Whenever I try to use it I get a message saying "A major problem prevents application start. Anti-Malware can't connect to the service application."

I have rebooted but the problem remains. I last used Emisoft Anti-Malware about three weeks ago with no problem. Other scanners such as Malwarebytes Anti-Malware and SuperAntiSpyware work fine.

Any assistance would be appreciated.

#2 Christian Mairoll

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Posted 28 September 2011 - 08:18 AM

Could you please try if the same problem appears with the latest Emsisoft Anti-Malware 6.0 Beta version? You can find it on our download page. Ensure to uninstall the other version first.

Best regards,

Christian Mairoll
Emsisoft Team - www.emsisoft.com
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#3 n01paranoid

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Posted 28 September 2011 - 09:24 AM

The beta version loads with no problem. Don't know why the other version didn't.

Thanks very much for the help.

#4 marko

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Posted 30 September 2011 - 07:25 PM

I'm getting the same problem using AM 5.1 full version - just turned my pc on and it reports the same - tried a few reboots but still the same problem.

Also tried to restart the Service from Admin Tools, Services, but it says it can't find the local file a2guard.exe

Further investigation - OA Premium shows a2service.exe as missing (greyed out) and I can confirm that it's not present in the Emsisoft folder in Program Files so it seems to have been deleted, maybe as part of an update ?.

I thought maybe I had an infection but have run a scan using Malwarewarebytes on demand and all is clean.

The fact that another user has a similar issue suggests it's not due to an infection ?

Any ideas ?

I'm running XP Home SP3 all patched, OA Premium, Emsisoft AM latest released version, no other real-time protection.

#5 marko

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Posted 01 October 2011 - 05:55 AM

Also tried to restart the Service from Admin Tools, Services, but it says it can't find the local file a2guard.exe


Sorry - I meant to say a2service.exe is missing !

#6 H_D

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Posted 01 October 2011 - 07:22 AM

Did you remove V6 Beta before installing 5.1? Was it a clean install?

#7 marko

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Posted 01 October 2011 - 07:32 AM

Did you remove V6 Beta before installing 5.1? Was it a clean install?

Are you asking me or the OP ?

If me, no, I've been running EAM latest version for a few months with no issues - just happened yesterday for some reason, I suspect it happened after an auto-update but I'm guessing really - I noticed a similar post about this problem from April this year but there was no solution evident.

I suppose I could uninstall my current version (not sure what version it is - whatever the latest version before yesterday's update I guess - 5.1.0.17 ?) and reinstall the latest version to solve it (?) but I was loathe to do so for two reasons really:

1. I'd lose my settings in EAM
2. I'd lose any logs etc that may be of help to Emsisoft


I've raised a support ticket for this via Customer Center in the meantime.

#8 H_D

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Posted 01 October 2011 - 10:42 AM

Keep us updated, please. If there is a solution to this it would be useful if you could post it so that others may benefit. Thanks.

#9 marko

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Posted 01 October 2011 - 10:55 AM

Keep us updated, please. If there is a solution to this it would be useful if you could post it so that others may benefit. Thanks.


I've solved it by copying a2service.exe from another pc to the affected one (as I have three active licences) although users with only a single licence wouldn't have that option I guess, in which case a reinstall would probably fix it.

I've updated the support ticket to say that I've solved it so I'm not sure whether Emsi will look into this any further, especially as v6 is just around the corner.

Thanks for responding to my posts.

#10 marko

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Posted 20 October 2011 - 10:06 PM

Hi

Me again - it's happened again - just turned my pc on this evening and EAM reports a serious problem - again, a2service.exe has been deleted - why does this keep happening ? Was there a program update today or something as it seemed to happen last time there was ?

I know I can fix it as before by copying the exe from my other pc, but there's obviously something wrong here as it shouldn't happen.

I'm certain that my pc is clean and that the a2service hasn't been deleted by malware.

Any ideas ?

#11 marko

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Posted 20 October 2011 - 10:27 PM

Hi

Me again - it's happened again - just turned my pc on this evening and EAM reports a serious problem - again, a2service.exe has been deleted - why does this keep happening ? Was there a program update today or something as it seemed to happen last time there was ?


Well, I should have checked first, but now that I have looked, it seems there was indeed an update today to v6.0.0.42 so it appears to me that every time we get a program update, there's some sort of bug n the update process that deletes the old version of a2service.exe but doesn't deliver the new one ?

This, in my view, is a serious issue, because it seems to happen every time there's a new version and each time I lose real-time protection.

#12 marko

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Posted 20 October 2011 - 10:47 PM

I've just checked OA Premium History and have several entries showing that a2start.exe and a2service.exe have been blocked - there's no logical reason why because these processes were set as Allowed and Trusted in OA before - details from OA History are hown below in case this sheds any light on the problem.

Created: 20/10/2011 21:48:24
Summary: Program Guard: OAui.exe
Description: C:\WINDOWS\explorer.exe -> C:\Program Files\Online Armor\OAui.exe
Event type: Program Guard(9)
Event action: Allowed(2)

Created: 20/10/2011 21:47:51
Summary: Program Guard: a2service.exe -> svchost.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe(728) wants to use C:\WINDOWS\system32\svchost.exe(1020)
Event type: Program Guard(9)
Event action: Blocked(3)

Created: 20/10/2011 21:47:51
Summary: Program Guard: a2service.exe -> a2start.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe wants to create executable file C:\WINDOWS\TEMP\a2temp\a2start.exe
Event type: Suspicious file(13)
Event action: Blocked(3)

Created: 20/10/2011 21:47:50
Summary: Program Guard: a2service.exe -> svchost.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe(728) wants to use C:\WINDOWS\system32\svchost.exe(1020)
Event type: Program Guard(9)
Event action: Blocked(3)

Created: 20/10/2011 21:47:50
Summary: Program Guard: a2service.exe -> a2start.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe wants to create executable file C:\WINDOWS\TEMP\a2temp\a2start.exe
Event type: Suspicious file(13)
Event action: Blocked(3)

Created: 20/10/2011 21:47:50
Summary: Program Guard: a2service.exe -> svchost.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe(728) wants to use C:\WINDOWS\system32\svchost.exe(1020)
Event type: Program Guard(9)
Event action: Blocked(3)

Created: 20/10/2011 21:47:50
Summary: Program Guard: a2service.exe -> a2service.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe wants to create executable file c:\program files\emsisoft anti-malware\a2service.exe
Event type: Suspicious file(13)
Event action: Blocked(3)

Created: 20/10/2011 21:47:32
Summary: Program Guard: a2service.exe -> svchost.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe(728) wants to use C:\WINDOWS\system32\svchost.exe(1020)
Event type: Program Guard(9)
Event action: Blocked(3)

Created: 20/10/2011 21:47:32
Summary: Program Guard: a2service.exe -> a2start.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe wants to create executable file C:\WINDOWS\TEMP\a2temp\a2start.exe
Event type: Suspicious file(13)
Event action: Blocked(3)

Created: 20/10/2011 21:47:32
Summary: Program Guard: a2service.exe -> svchost.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe(728) wants to use C:\WINDOWS\system32\svchost.exe(1020)
Event type: Program Guard(9)
Event action: Blocked(3)

Created: 20/10/2011 21:47:32
Summary: Program Guard: a2service.exe -> a2start.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe wants to create executable file C:\WINDOWS\TEMP\a2temp\a2start.exe
Event type: Suspicious file(13)
Event action: Blocked(3)

Created: 20/10/2011 21:47:32
Summary: Program Guard: a2service.exe -> svchost.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe(728) wants to use C:\WINDOWS\system32\svchost.exe(1020)
Event type: Program Guard(9)
Event action: Blocked(3)

Created: 20/10/2011 21:47:31
Summary: Program Guard: a2service.exe -> a2service.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe wants to create executable file c:\program files\emsisoft anti-malware\a2service.exe
Event type: Suspicious file(13)
Event action: Blocked(3)

Created: 20/10/2011 21:47:17
Summary: Program Guard: a2service.exe -> a2start.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe wants to create executable file C:\WINDOWS\TEMP\a2temp\a2start.exe
Event type: Suspicious file(13)
Event action: Blocked(3)

Created: 20/10/2011 21:47:17
Summary: Program Guard: a2service.exe -> svchost.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe(728) wants to use C:\WINDOWS\system32\svchost.exe(1020)
Event type: Program Guard(9)
Event action: Blocked(3)

Created: 20/10/2011 21:47:17
Summary: Program Guard: a2service.exe -> svchost.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe(728) wants to use C:\WINDOWS\system32\svchost.exe(1020)
Event type: Program Guard(9)
Event action: Blocked(3)

Created: 20/10/2011 21:47:17
Summary: Program Guard: a2service.exe -> a2start.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe wants to create executable file C:\WINDOWS\TEMP\a2temp\a2start.exe
Event type: Suspicious file(13)
Event action: Blocked(3)

Created: 20/10/2011 21:47:16
Summary: Program Guard: a2service.exe -> svchost.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe(728) wants to use C:\WINDOWS\system32\svchost.exe(1020)
Event type: Program Guard(9)
Event action: Blocked(3)

Created: 20/10/2011 21:47:16
Summary: Program Guard: a2service.exe -> a2service.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe wants to create executable file c:\program files\emsisoft anti-malware\a2service.exe
Event type: Suspicious file(13)
Event action: Blocked(3)

Created: 20/10/2011 21:47:03
Summary: Program Guard: a2service.exe -> svchost.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe(728) wants to use C:\WINDOWS\system32\svchost.exe(1020)
Event type: Program Guard(9)
Event action: Blocked(3)

Created: 20/10/2011 21:47:03
Summary: Program Guard: a2service.exe -> a2start.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe wants to create executable file C:\WINDOWS\TEMP\a2temp\a2start.exe
Event type: Suspicious file(13)
Event action: Blocked(3)

Created: 20/10/2011 21:47:03
Summary: Program Guard: a2service.exe -> svchost.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe(728) wants to use C:\WINDOWS\system32\svchost.exe(1020)
Event type: Program Guard(9)
Event action: Blocked(3)

Created: 20/10/2011 21:47:03
Summary: Program Guard: a2service.exe -> a2start.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe wants to create executable file C:\WINDOWS\TEMP\a2temp\a2start.exe
Event type: Suspicious file(13)
Event action: Blocked(3)

Created: 20/10/2011 21:47:02
Summary: Program Guard: a2service.exe -> svchost.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe(728) wants to use C:\WINDOWS\system32\svchost.exe(1020)
Event type: Program Guard(9)
Event action: Blocked(3)

Created: 20/10/2011 21:47:02
Summary: Program Guard: a2service.exe -> a2service.exe
Description: C:\Program Files\Emsisoft Anti-Malware\a2service.exe wants to create executable file c:\program files\emsisoft anti-malware\a2service.exe
Event type: Suspicious file(13)
Event action: Blocked(3)




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