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Heuristic.Possible.MBR.Rootkit!E1


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#1 javeld

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Posted 03 August 2012 - 02:31 PM

I had "Police blocks computer" infection. After restart in safe mode and reset to earlier setpoint the immediate problem was gone. Installed Malwarebytes that found some viruses and then the Emergencykit which found a lot. All of those could be quarantined except the rootkit. The Old Geek List is unavailable on the internet; when trying to download there is an "Internal Server Error" message, so just t]he Emsisoft scan log is attached. Can you help?
[attachment=13045:a2scan_120803-112027.txt]

#2 Kevin Zoll

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Posted 03 August 2012 - 03:31 PM

Read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • Double-click on TDSSKiller.exe to run the application.

    Posted Image
  • Click Change parameters

    Posted Image
  • Check the boxes next to Verify Driver Digital Signature and Detect TDLFS file system, then click OK

    Posted Image
  • Click on the Start Scan button to begin the scan and wait for it to finish.
    NOTE: Do not use the computer during the scan!
  • During the scan it will look similar to the image below:
    Posted Image
  • When it finishes, you will either see a report that no threats were found like below:
    Posted Image

    If no threats are found at this point, just click the Report selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.
  • If any infection or suspected items are found, you will see a window similar to below:
    Posted Image
    • If you have files that are shown to fail signature check do not take any action on these. Make sure you select Skip. I will tell you what to do with these laater. They may not be issues at all.
    • If Suspicious objects are detected, the default action will be Skip. Leave the default set to Skip.
    • If Malicious objects are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects
      Make sure that Cure is selected. Important! - If Cure is not available, please choose Skip instead. Do not choose Delete unless instructed to do so.
  • Click Continue to apply selected actions.
  • A reboot may be required to complete disinfection. A window like the below will appear:
    Posted Image
    Reboot immediately if TDSSKiller states that one is needed.
  • Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run.
  • Attach this log to your next reply.

Kevin Zoll [Malware Removal Support]
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#3 javeld

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Posted 03 August 2012 - 03:48 PM

Please find the requested log file attached
[attachment=13049:TDSSKiller.2.7.48.0_03.08.2012_16.41.22_log.txt]

#4 Kevin Zoll

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Posted 03 August 2012 - 05:16 PM

Download ComboFix from one of these locations:

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1
Link 2

* IMPORTANT !!! Save ComboFix to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on Combo-Fix & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:
1. Do not mouseclick combofix's window while it's running. That may cause it to stall!
2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)
  • ComboFix (C:\combofix.txt)
Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
Kevin Zoll [Malware Removal Support]
Emsisoft Team - www.emsisoft.com

I am online Monday - Friday each week from 1900-2100 Central European Time/1300-1500 Eastern Time (US).
 
If you are seeking Malware Removal support keep it in the forums.  It is not permissible to contact support staff by Private Message (PM), IM (Skype, MSN, AOL, Yahoo, etc.) or Email.

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#5 javeld

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Posted 05 August 2012 - 08:43 AM

Combofix stalls during installation, please advise.

#6 javeld

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Posted 05 August 2012 - 10:09 AM

Please find attached the requested DDS.txt file [attachment=13099:DDS.txt]

#7 javeld

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Posted 05 August 2012 - 10:32 AM

And the Combofix log file. [attachment=13100:ComboFix.txt]

#8 Kevin Zoll

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Posted 05 August 2012 - 07:09 PM

Run ComboFix and attach the new log, generated by ComboFix, to your next reply.
Kevin Zoll [Malware Removal Support]
Emsisoft Team - www.emsisoft.com

I am online Monday - Friday each week from 1900-2100 Central European Time/1300-1500 Eastern Time (US).
 
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#9 javeld

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Posted 06 August 2012 - 08:54 AM

Here is the new log file. Thanks for your quick reactions. [attachment=13144:ComboFix.txt]

#10 javeld

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Posted 06 August 2012 - 01:31 PM

Got the OTL from another source; see attached logfile.[attachment=13149:OTL.Txt]

#11 Kevin Zoll

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Posted 06 August 2012 - 04:39 PM

Run OTL.exe
  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
    :OTL
    O4:[b]64bit:[/b] - HKLM..\Run: [ISW]  File not found
    O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8:[b]64bit:[/b] - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200 File not found
    O8:[b]64bit:[/b] - Extra context menu item: Block frame with Ad Muncher - http://www.admuncher.com/request_will_be_intercepted_by/Ad_Muncher/browserextensions.pl?exbrowser=ie&exversion=2.0&pass=0483B01D&id=menu_ie_frame File not found
    O8:[b]64bit:[/b] - Extra context menu item: Block image with Ad Muncher - http://www.admuncher.com/request_will_be_intercepted_by/Ad_Muncher/browserextensions.pl?exbrowser=ie&exversion=2.0&pass=0483B01D&id=menu_ie_image File not found
    O8:[b]64bit:[/b] - Extra context menu item: Block link with Ad Muncher - http://www.admuncher.com/request_will_be_intercepted_by/Ad_Muncher/browserextensions.pl?exbrowser=ie&exversion=2.0&pass=0483B01D&id=menu_ie_link File not found
    O8:[b]64bit:[/b] - Extra context menu item: Don't filter page with Ad Muncher - http://www.admuncher.com/request_will_be_intercepted_by/Ad_Muncher/browserextensions.pl?exbrowser=ie&exversion=2.0&pass=0483B01D&id=menu_ie_exclude File not found
    O8:[b]64bit:[/b] - Extra context menu item: Report page to the Ad Muncher developers - http://www.admuncher.com/request_will_be_intercepted_by/Ad_Muncher/browserextensions.pl?exbrowser=ie&exversion=2.0&pass=0483B01D&id=menu_ie_report File not found
    O8 - Extra context menu item: Block frame with Ad Muncher - http://www.admuncher.com/request_will_be_intercepted_by/Ad_Muncher/browserextensions.pl?exbrowser=ie&exversion=2.0&pass=0483B01D&id=menu_ie_frame File not found
    O8 - Extra context menu item: Block image with Ad Muncher - http://www.admuncher.com/request_will_be_intercepted_by/Ad_Muncher/browserextensions.pl?exbrowser=ie&exversion=2.0&pass=0483B01D&id=menu_ie_image File not found
    O8 - Extra context menu item: Block link with Ad Muncher - http://www.admuncher.com/request_will_be_intercepted_by/Ad_Muncher/browserextensions.pl?exbrowser=ie&exversion=2.0&pass=0483B01D&id=menu_ie_link File not found
    O8 - Extra context menu item: Don't filter page with Ad Muncher - http://www.admuncher.com/request_will_be_intercepted_by/Ad_Muncher/browserextensions.pl?exbrowser=ie&exversion=2.0&pass=0483B01D&id=menu_ie_exclude File not found
    O8 - Extra context menu item: Report page to the Ad Muncher developers - http://www.admuncher.com/request_will_be_intercepted_by/Ad_Muncher/browserextensions.pl?exbrowser=ie&exversion=2.0&pass=0483B01D&id=menu_ie_report File not found
    O9 - Extra Button: Verzenden naar OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - Reg Error: Value error. File not found
    O9 - Extra 'Tools' menuitem : Verz&enden naar OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - Reg Error: Value error. File not found
    O18:[b]64bit:[/b] - Protocol\Handler\ms-help - No CLSID value found
    O18:[b]64bit:[/b] - Protocol\Handler\ms-itss - No CLSID value found
    O18:[b]64bit:[/b] - Protocol\Handler\skype4com - No CLSID value found
    O18:[b]64bit:[/b] - Protocol\Handler\skype-ie-addon-data - No CLSID value found
    O20:[b]64bit:[/b] - HKLM Winlogon: VMApplet - (/pagefile) -  File not found
    O20 - HKLM Winlogon: VMApplet - (/pagefile) -  File not found
    [2012-08-01 15:51:29 | 000,000,000 | ---D | C] -- C:\ProgramData\ahclfiqwuydmcre
    [2 C:\Windows\SysNative\drivers\*.tmp files -> C:\Windows\SysNative\drivers\*.tmp -> ]
    [1 C:\Windows\SysWow64\*.tmp files -> C:\Windows\SysWow64\*.tmp -> ]
    [1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]
    [2011-11-01 16:46:10 | 000,000,103 | -HS- | C] () -- C:\Users\Jan\AppData\Local\00000127
    @Alternate Data Stream - 781 bytes -> C:\Users\Jan\Documents\TweakDSL_120152.eml:OECustomProperty
    @Alternate Data Stream - 420 bytes -> C:\Users\Jan\Documents\Map CR omslag.ppp:SummaryInformation
    @Alternate Data Stream - 1001 bytes -> C:\Users\Jan\Documents\[ #NPY-48310-412]  CB11039040 telefonie gehackt_misbruik.eml:OECustomProperty
    
    :Files
    c:\windows\F896D02690164122B9BD957FF092FFE9.TMP
    c:\programdata\ahclfiqwuydmcre
    
    :Commands
    [Purity]
    [EmptyTemp]
    [EmptyFlash]
    [EmptyJava]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Attach the new log produced by OTL (C:\_OTL). (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)
Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
Kevin Zoll [Malware Removal Support]
Emsisoft Team - www.emsisoft.com

I am online Monday - Friday each week from 1900-2100 Central European Time/1300-1500 Eastern Time (US).
 
If you are seeking Malware Removal support keep it in the forums.  It is not permissible to contact support staff by Private Message (PM), IM (Skype, MSN, AOL, Yahoo, etc.) or Email.

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#12 javeld

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Posted 06 August 2012 - 10:38 PM

Two attachments: a right after execution of your instruction and b after a 2nd attempt. The scan still finds (immediately after being activated) the virus.
a. [attachment=13164:08062012_230233.log]
b. [attachment=13163:08062012_232211.log]

#13 Kevin Zoll

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Posted 06 August 2012 - 10:59 PM

Download Runscanner to your desktop and run it.
  • When the first page comes up select Beginner Mode
  • On the next page select Save a binary .Run file (Recommended) then click Start full scan at the top.
  • At this time Runscanner.exe may request access to the Internet through your firewall please allow it to do so, it will then run for two or three minutes.
  • On completion it will ask for a location to save the file and a name. It will do this for both the .run file and the log file
  • Call the .run file runnscanner.run and save it to your desktop. You will see the .run file on your desktop. Zip runscanner.run and attach it to your next reply.

    To create a Zip file in Windows:
  • Right-click on runnscanner.run.
  • Select "Send To", and then click "Compressed (zipped) Folder". A new compressed file name runnscanner.zip will be created.

Kevin Zoll [Malware Removal Support]
Emsisoft Team - www.emsisoft.com

I am online Monday - Friday each week from 1900-2100 Central European Time/1300-1500 Eastern Time (US).
 
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#14 javeld

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Posted 07 August 2012 - 08:20 AM

Here is the runscanner.zip folder[attachment=13175:runscanner.zip]

#15 Kevin Zoll

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Posted 07 August 2012 - 06:44 PM

After reviewing your Runscanner run file, your system is so heavily damaged that a "Clean Install" of Windows 7 is recommended.
Kevin Zoll [Malware Removal Support]
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#16 javeld

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Posted 08 August 2012 - 08:11 AM

Is that really the only option? Can I save the Libraries for after reinstallation or must I abandon averything on the C drive? Is there a program now that should not be reinstalled? Please advise

#17 Kevin Zoll

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Posted 08 August 2012 - 07:54 PM

That is the only viable option. Nearly every computer made in the last 5 years has a factory restore partition. The procedure to reinstall from the restore partition, varies by manufacturer.

You should backup all files that you want to keep, everything else will be wiped clean during the OS install.
Kevin Zoll [Malware Removal Support]
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#18 javeld

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Posted 09 August 2012 - 09:13 AM

OK, thanks for your effords.

#19 Kevin Zoll

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Posted 09 August 2012 - 02:47 PM

Thread Closed

Reason:
Clean Install of Windows Recommended

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.
Kevin Zoll [Malware Removal Support]
Emsisoft Team - www.emsisoft.com

I am online Monday - Friday each week from 1900-2100 Central European Time/1300-1500 Eastern Time (US).
 
If you are seeking Malware Removal support keep it in the forums.  It is not permissible to contact support staff by Private Message (PM), IM (Skype, MSN, AOL, Yahoo, etc.) or Email.

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