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FBI ransomware removal


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#1 gew

gew

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Posted 28 September 2012 - 07:58 AM

Hi, my computer was infected with the FBI Moneypak ransomware. I used Emsisoft Emergency Kit (running in safe mode) and it quarantined several files. After that, the ransomware no longer comes up.

However, when logging into what was the infected account, after booting Windows, two dialog boxes are displayed re: missing dll's. See details below. What can I do to eliminate these messages? Does this suggest that there are still pieces of the malware on the computer?

Also, should I delete the quarantined files or is it fine to just leave them as quarantined?

Here's the content of the dialog boxes.

"There was a problem starting
C:\Users\[name]\AppData\Roaming\spetch.dll
The specified module could not be found."

"There was a problem starting
C:\Users\[name]\AppData\Local\VirtualStore\Temp\faplygb.dll
The specified module could not be found."

Attached are current log files: Emissoft Emergency Kit Log, OTL.txt, and Extras.txt


Thank you!

#2 gew

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Posted 29 September 2012 - 05:02 PM

Hi, now having issues with Internet Explorer on all accounts on the machine: new tabs don't open, trying to open Tools hangs the app.

So decided to reformat the hard drive and start with a fresh install of Windows.

thank you.

#3 Kevin Zoll

Kevin Zoll

    Malware Removal Support

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  • LocationDepauville, NY, USA
  • OS:Windows Vista
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Posted 30 September 2012 - 07:32 PM

Download ComboFix from one of these locations:

Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

Link 1
Link 2

* IMPORTANT !!! Save ComboFix to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    See HERE for help
  • Double click on Combo-Fix & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

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Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

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Click on Yes, to continue scanning for malware.

When finished, ComboFix will produce a log.

Note:
1. Do not mouseclick combofix's window while it's running. That may cause it to stall!
2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

Attach logs for: (USE THE "MORE REPLY OPTIONS" BUTTON TO BE ABLE TO DO THIS)
  • ComboFix (C:\combofix.txt)
Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
Kevin Zoll [Malware Removal Support]
Emsisoft Team - www.emsisoft.com

I am online Monday - Friday each week from 1900-2100 Central European Time/1300-1500 Eastern Time (US).
 
If you are seeking Malware Removal support keep it in the forums.  It is not permissible to contact support staff by Private Message (PM), IM (Skype, MSN, AOL, Yahoo, etc.) or Email.

Purchase Emsisoft Anti-Malware and Online Armor Firewall

#4 Kevin Zoll

Kevin Zoll

    Malware Removal Support

  • Emsisoft Employee
  • 12689 posts
  • LocationDepauville, NY, USA
  • OS:Windows Vista
  • AV:Emsisoft Anti-Malware
  • HIPS:Online Armor
  • Other:WinPatrol Plus

Posted 03 October 2012 - 07:21 PM

Thread Closed

Reason:
Lack of Response

PM either ShadowPuterDude, Elise, or GT500 to have this thread reopened.

The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.

All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE, if you don't we are just going to send you back to this thread.
Kevin Zoll [Malware Removal Support]
Emsisoft Team - www.emsisoft.com

I am online Monday - Friday each week from 1900-2100 Central European Time/1300-1500 Eastern Time (US).
 
If you are seeking Malware Removal support keep it in the forums.  It is not permissible to contact support staff by Private Message (PM), IM (Skype, MSN, AOL, Yahoo, etc.) or Email.

Purchase Emsisoft Anti-Malware and Online Armor Firewall




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