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  2. @David Biggar said "If you have the problem of Emsisoft Anti-Malware asking you to re-authenticate..." EAM seems to work perfectly despite these re-authentication prompts occurring. WHY does EAM keep asking me to do it?
  3. Hi, Infected by .neer.. so after I remove the viruses I run the program and I got this message in log section: Error: No key for New Variant online ID: 4TqdjZ4tpubABp9ra3ZfYiCxI9EgGw0b60oCJIn1 Notice: this ID appears to be an online ID, decryption is impossible Kindly help me.
  4. Hola necesito ayuda, cuando utilizo vuestra herramienta para desencriptar mis archivos con el virus .sqpc me sale esta información File: F:\XXXXXXXXX.mp3.sqpc Error: No key for New Variant offline ID: 0KLrVHeAVnIO5BGYK4AZAam9bU1YcAOZPzSigbt1 Notice: this ID appears be an offline ID, decryption MAY be possible in the future qué hago?
  5. I am a victim too. I am trying negotiate with them but hackers dont buy it:) They demand 0.018 bitcoin=490 USD. I suggest to collect few amount of dollars from all victims and donate the amount so the key to emsisoft :)
  6. I logged in via the pop up and chose my current license. I have not had a pop up warning since. Thanks
  7. You can check the ability to decrypt files periodically. For example, once a week download a new version of the decryptor and try to decrypt a small group of encrypted files. https://www.emsisoft.com/ransomware-decryption-tools/stop-djvu
  8. You need read this Guide https://www.emsisoft.com/ransomware-decryption-tools/stop-djvu Alas. There is no other method that differs from the one described.
  9. Only after neutralizing all malicious files ... I recommend this following method only when there is no other way. You decide what action to take. This is not the decryption, it is the recovery of certain types of files using the features of these files. 1) If you have encrypted archives, you can partially recover them. Only 1-2 files are damaged there. Remove the extension that the ransomware added to the archives, and extract the files in the usual way. Everything except 1-2 files will be fixed. If there is only 1 file in the archive, then it will most likely be unrecoverable.
  10. Why did this happen? This 'STOP Ransomware' enters the PC due to the fact that computer is poorly protected. People often use free antivirus programs with the 'Free' label in the name. None of these programs will protect PC from programs similar to 'STOP Ransomware', because basic protection is not capable of this feat. If users used comprehensive protection of the 'Internet Security' class, then it would help protect PC from ransomware attacks. There is no 100% protection against malware, but what the 'Free' antivirus gives is 1-2 percent protection. After this attack, PCs coul
  11. This is not a bug in the program. :) It's just that at the time of checking your files, the key is not in the Emsisoft Decryptor yet. Adding it depends on the voluntary transfer of the key to the developers by someone who bought the key and decrypted files. We do not know when this will be done. You can check the ability to decrypt files periodically. For example, once a week download a new version of the decryptor and try to decrypt a small group of encrypted files.
  12. Log into your MyEmsisoft account, using your email address and password, using the forgot password link if needed: https://my.emsisoft.com/ Click the "Install protection" or "Add device" button in the upper-right side of the page to download a pre-keyed installer. Do not rename the file that is downloaded, because the long name is required for activation to work properly. Run the downloaded installer, and it should take care of installing and/or activating with your subscription for you. If you already have Emsisoft Anti-Malware installed, the installer will not appear to do anythi
  13. Please gather two logs using FRST, a tool used worldwide by malware removal experts for free malware removal and tech support, and attach them to a reply to this email. Instructions can be found here: https://help.emsisoft.com/en/1738/how-do-i-run-a-scan-with-frst/ Email the logs to [email protected] with either a link to this forum thread, or a description of the issue, and we'll try to help.
  14. If you have the problem of Emsisoft Anti-Malware asking you to re-authenticate, there are a few things that can work. Easiest first, with the most 'drastic' last. Wait. Sometimes it will sort itself out in a day or so. Restart the computer. If you're using Windows 10, restart by right-clicking the Windows start button and using restart from the shutdown sub-menu. That performs a full restart instead of the cached rapid restart that is Windows 10's default. Sign into MyEmsisoft, click 'add device', and download the tagged installer. Don't rename it, and run it when it's done
  15. If you have the problem of Emsisoft Anti-Malware asking you to re-authenticate, there are a few things that can work. Easiest first, with the most 'drastic' last. Wait. Sometimes it will sort itself out in a day or so. Restart the computer. If you're using Windows 10, restart by right-clicking the Windows start button and using restart from the shutdown sub-menu. That performs a full restart instead of the cached rapid restart that is Windows 10's default. Sign into MyEmsisoft, click 'add device', and download the tagged installer. Don't rename it, and run it when it's done
  16. As licenses and seats are managed by Syncro you cannot change those yourself. The easiest way is to create a new workspace and reconnect the device(s) with the Syncro connection script (using the new Workspace token) I hope this helps
  17. This 'STOP Ransomware' enters the PC due to the fact that computer is poorly protected. People often use free antivirus programs with the 'Free' label in the name. None of these programs will protect PC from programs similar to 'STOP Ransomware', because basic protection is not capable of this feat. If users used comprehensive protection of the 'Internet Security' class, then it would help protect PC from ransomware attacks. There is no 100% protection against malware, but what the 'Free' antivirus gives is 1-2 percent protection. After this attack, PCs could have stayed other malwar
  18. Hello If you are read this manual, you might have found out in which case the files can be decrypted.
  19. Hello @sas1975 If you are read this manual, you might have found out in which case the files can be decrypted.
  20. Only after neutralizing all malicious files ... I recommend this following method only when there is no other way. You decide what action to take. This is not the decryption, it is the recovery of certain types of files using the features of these files. 1) If you have encrypted archives, you can partially recover them. Only 1-2 files are damaged there. Remove the extension that the ransomware added to the archives, and extract the files in the usual way. Everything except 1-2 files will be fixed. If there is only 1 file in the archive, then it will most likely be unrecoverable.
  21. Why did this happen? This 'STOP Ransomware' enters the PC due to the fact that computer is poorly protected. People often use free antivirus programs with the 'Free' label in the name. None of these programs will protect PC from programs similar to 'STOP Ransomware', because basic protection is not capable of this feat. If users used comprehensive protection of the 'Internet Security' class, then it would help protect PC from ransomware attacks. There is no 100% protection against malware, but what the 'Free' antivirus gives is 1-2 percent protection. After this attack, PCs coul
  22. Hello @Prasath If you are read this manual, you might have found out in which case the files can be decrypted.
  23. You need read this Guide You should look at the _readme.txt file and determine the type of your ID.
  24. Decryption will be available after adding the key to the Emsisoft Decryptor.Adding a key depends on the voluntary transfer of the key by someone who bought and decrypted their files.We cannot speed up this process. This is independent of the developers. Download the Decryptor again about once a week and check the decryption capability.
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