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Hi, my qnap feel in the cracks and got encrypted with dealbolt extention. I have no idea how to solve this - i fallowed qnap's recommendations to update the fw and so on but the files are still encrypted. i tried DeadBolt decryptor but of course i don't have the key - What protocol should i do to decrypt this ? Thanks in advance,

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Good job! Is working now! 😄

Hello, Welcome to the Emsisoft Support Forums. That extension is used by STOP(DJVU). Unfortunately, we no longer have any method to decrypt STOP(DJVU) unless the encryption occurred before the 29th of August 2019. Please refer to this blog post for information about a decrypter that may work, and also for support instructions if it does not: https://blog.emsisoft.com/en/34375/emsisoft-releases-new-decryptor-for-stop-djvu-ransomware/ I understand it is frustrating, but currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in a few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. https://blog.emsisoft.com/en/category/protection-guides/ We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.

I would like to inform you that by mistake i download a file and extract them due to which my whole pc was hacked by .VIYA virus file. So can you please help me how to recover the data from this.

Hello @ahmedmahmoud If you think that your files have been attacked, for example, encrypted or blocked, then you need to attach an zip-archive with files to the message. Place 2-3 encrypted (blocked) files and a ransom note in the zip-archive. Usually, when hackers encrypt or lock files, they leave a ransom note where they write their demands, indicate the amount of the ransom. We will try to determine which ransomware attacked your files.

Hello @krisna and @cyclops, Welcome to the Emsisoft Support Forums. I understand it is frustrating, but currently, we are not aware of any ways to decrypt files with Online-ID and some recent forms of STOP(DJVU). Currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in a few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. https://blog.emsisoft.com/en/category/protection-guides/ We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.

Hello @ring, Welcome to the Emsisoft Support Forums. Unfortunately, we no longer have any method to decrypt STOP(DJVU) unless the encryption occurred before the 29th of August 2019. Please refer to this blog post for information about a decrypter that may work, and also for support instructions if it does not: https://blog.emsisoft.com/en/34375/emsisoft-releases-new-decryptor-for-stop-djvu-ransomware/ I understand it is frustrating, but currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in a few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. https://blog.emsisoft.com/en/category/protection-guides/ We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.

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Hello. Decryption is possible only in rare cases. You need to read the guide for this issue, only the first part. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/

ATTENTION! Don't worry, you can return all your files! All your files like pictures, databases, documents and other important are encrypted with strongest encryption and unique key. The only method of recovering files is to purchase decrypt tool and unique key for you. This software will decrypt all your encrypted files. What guarantees you have? You can send one of your encrypted file from your PC and we decrypt it for free. But we can decrypt only 1 file for free. File must not contain valuable information. You can get and look video overview decrypt tool: https://we.tl/t-2w6I3WpXEh Price of private key and decrypt software is $980. Discount 50% available if you contact us first 72 hours, that's price for you is $490. Please note that you'll never restore your data without payment. Check your e-mail "Spam" or "Junk" folder if you don't get answer more than 6 hours. To get this software you need write on our e-mail: [email protected] Reserve e-mail address to contact us: [email protected] Your personal ID: 0479JIjdm6nRS116o2noOBGVHSsMyRJPyc4ciSWt7ynmPRAA2

Yes it is here too now. Someone must have given the server a kick

I bought 3 licenses 2 days ago. This is really not a good start for EAM. But now the update is working again.

same here

Still no updates....

No updates for over 12 hours today. Please don't tell me the server is on holiday again Email sent to support though GUI

Hello. Decryption is possible only in rare cases. You need to read the guide for this issue, only the first part. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/

Hello. Decryption is possible only in rare cases. You need to read the guide for this issue, only the first part. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/

Please Help Me！My computer was blackmailed！ I was blackmailed by the blackmail virus software, which contains the blackmail information file, the infected file, the source file, and the compressed package of the virus.Blackmail software will add the suffix of the file Suffix of IFLA.Your company has released the stop DJVU tool before, but my ID prefix is 0478, not 0479, so I hope your company can provide some help on similar software. If you have any progress, please contact me ******** Thank you.

Error: No key for New Variant online ID: OkeseCXcM4JxCezHsrW2JAX0Zzb7pVCNJ1datUH7 Notice: this ID appears to be an online ID, decryption is impossible

ATTENTION! Don't worry, you can return all your files! All your files like pictures, databases, documents and other important are encrypted with strongest encryption and unique key. The only method of recovering files is to purchase decrypt tool and unique key for you. This software will decrypt all your encrypted files. What guarantees you have? You can send one of your encrypted file from your PC and we decrypt it for free. But we can decrypt only 1 file for free. File must not contain valuable information. You can get and look video overview decrypt tool: https://we.tl/t-6Ti2DxXR3I Price of private key and decrypt software is $980. Discount 50% available if you contact us first 72 hours, that's price for you is $490. Please note that you'll never restore your data without payment. Check your e-mail "Spam" or "Junk" folder if you don't get answer more than 6 hours. To get this software you need write on our e-mail: [email protected] Reserve e-mail address to contact us: [email protected] Your personal ID: 0472JIjdm6zg9eH5LqroiUkyksH2vctng4SwVk0L0UP7RgVSR Is there any solution for this .xcvf ransomware? please help me

Thanks for the feedback on the latest stable version fixing the high CPU usage issue. The new shortcut, is just a change is naming convention. You can safely delete the old shortcut.