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@Kevin Zoll And even in the future?! Do I delete the encrypted files or just be patient?

Abbiamo identificato " Zeppelin ". Questo ransomware può essere decifrabile in determinate circostanze. Si prega di fare riferimento alla guida appropriata per ulteriori informazioni. Identificato da: ransomnote_filename: !!! TUTTI I TUOI FILE SONO CRIPTATI !!!.TXT sample_extension: .<id> sample_bytes: [0x00 - 0x24] 0xDAC4C4C4C4C4C4C4C4BF0D0AB35A455050454C494EB30D0AC0C4C4C4C4C4C4C4C4D90D0A Fare clic qui per ulteriori informazioni su Zeppelin . Numero del caso: 64c8847ab93e033ba32b0c01687c8010b64977971632057803

all files from my computer are infected by .koom extension and I am unable to open it. please help me to resolve this.

List of updates in Emsisoft Anti Malware Forensic Logs does not correspond with this..... https://tasks.emsisoft.com/info/updatelog/antimalware/ Something is broken and no one seems available to talk about it.

Same problem here. Emsisoft updates automatically immediately on startup but not thereafter and refuses to do a manual update. Using Win 10 19041.1165 and still on feature pack 120.2212.3530.0 (ie I haven't updated to 21H1 yet).

Hello More information needed: upload 2 encrypted files and a note from the ransomware to the file-sharing site so I can download and look. https://dropmefiles.com/ Just drag the files to the site window and copy the download link. There is no need to attach files here, because I can't look at them. It could be a new variant of 'STOP Ransomware' or something else.

Someone has managed to decrypt files with a .koom extension ? Ayudaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

https://support.emsisoft.com/topic/38010-problem-with-updates/?tab=comments#comment-220434 Why no comments by Admins about this ?

Another day and still no updates when I turn on machine, and then 20 minutes after boot I get an update And still no comments on this from Emsisoft. Am on Win 10 21H1 19043.1237

Same issue here, haven't gotten updates for 10 hours on my laptop and 14 hours on my desktop

WIOT virus variant ID: 0333gSd743dsZ9rF572Y03XTlUZsBUVlV9YksFOEsyIfGx58yt1 can anyone help ??

Error: No key for New Variant online ID: r2KIcGWEUO2flA3ZULBJR2gD0hyEMzJHwFn51AfE Notice: this ID appears to be an online ID, decryption is impossible

Has stopped updating again.

Updates have stopped again.

EAM has updated now (an hour after my cold boot)

EAM just decided to update now so all seems back to normal

Using build 11176 on Win 10 I have had no updates since yesterday. Anyone else seeing this?

Cold booted this morning to see no updates (no modules for downloading) Logs attached a2service_20210918050526(1836).zip

Hello @Ankur Patel, Welcome to the Emsisoft Support Forums. I understand it is frustrating, but currently, we cannot decrypt files with an Offline-ID that we do not have the Private Encryption Key in our Database. Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/

Can you plz help for this below variant filr to decrypt. Error: No key for New Variant online ID: 9dTrs0KYIETHklNNFRBPSm7aX4CqyZIQL2Irt160 Notice: this ID appears to be an online ID, decryption is impossible

Hello @Karent, Welcome to the Emsisoft Support Forums. That extension is used by STOP(DJVU). Unfortunately, we no longer have any method to decrypt STOP(DJVU) unless the encryption occurred before the 29th of August 2019. Please refer to this blog post for information about a decrypter that may work, and also for support instructions if it does not: https://blog.emsisoft.com/en/34375/emsisoft-releases-new-decryptor-for-stop-djvu-ransomware/ I understand it is frustrating, but currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.

Hello @DHANRAJ SOLANKI, Welcome to the Emsisoft Support Forums. I understand it is frustrating, but currently, we are not aware of any ways to decrypt files with Online-ID and some recent forms of STOP(DJVU). Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/

Hello @yousef ma, Welcome to the Emsisoft Support Forums. That extension is used by STOP(DJVU). Unfortunately, we no longer have any method to decrypt STOP(DJVU) unless the encryption occurred before the 29th of August 2019. Please refer to this blog post for information about a decrypter that may work, and also for support instructions if it does not: https://blog.emsisoft.com/en/34375/emsisoft-releases-new-decryptor-for-stop-djvu-ransomware/ I understand it is frustrating, but currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.

Hello @Salman Hakim, Welcome to the Emsisoft Support Forums. That extension is used by STOP(DJVU). Unfortunately, we no longer have any method to decrypt STOP(DJVU) unless the encryption occurred before the 29th of August 2019. Please refer to this blog post for information about a decrypter that may work, and also for support instructions if it does not: https://blog.emsisoft.com/en/34375/emsisoft-releases-new-decryptor-for-stop-djvu-ransomware/ I understand it is frustrating, but currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.

Hello @Nishant Sonwane, Welcome to the Emsisoft Support Forums. I understand it is frustrating, but currently, we are not aware of any ways to decrypt files with Online-ID and some recent forms of STOP(DJVU). Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/