• Announcements

    • Operations

      Information to include in your support requests   12/09/16

      Hi everyone, This little guide is all about the information we need, to follow up effectively on your support requests. Please read the following paragraphs carefully and feel free to ask in case you have any problem or questions. General information to always include Please make sure your support request always includes the following general information: Which product, product edition and exact product version number your support request refers to. This information can usually be found in the product's user interface. Your operating system including the edition, service pack level and the bit-depth (32 or 64 bit) if they apply. On Windows computers or devices this information can easily be obtained by right clicking the "Computer" icon on your Desktop, or in your Start Menu, and selecting "Properties". On Android devices, you can find these information by pressing your device's menu button and selecting "System settings". Scroll down to the bottom of the menu where you find the "About phone" or "About tablet" option which brings up a dialog that includes the necessary information. Other security applications you may have installed. This includes any anti-virus , anti-spyware, anti-malware, and anti-keylogger software. Also any firewalls, HIPS, behavior blockers, rollback applications and sandboxing software. Additional information to include in case you want to report a bug Please include a detailed description of the bug you experience as well as the circumstances under which it occurs. If you can reliably reproduce the issue please include step by step instructions to trigger the bug in your support request as well. Additional information to include in case you want to report an incompatibility with another application If you experience any incompatibilities with other products please make sure to include the name of the application, the version number and a link to a page where the application can be downloaded. Additional information to include in case of a blue screen or sudden restarts If you experience a blue screen or sudden not explainable system restarts, please check your configured crash dump directory (usually C:\WINDOWS\MINIDUMP) for *.dmp files with create time stamps roughly matching the time of the incident. If you find such files make sure to include them in your support request. Also please describe what you were doing and what applications were running when the system crashed or rebooted.

Emsisoft Anti-Malware


Please read before posting!

To ensure your support requests are processed in a timely manner please read this thread carefully and make sure to provide the information requested. In addition make sure your post complies with our current Terms of Service and especially our forum rules and policies.

2506 topics in this forum

    • 1 reply
    • 6 views
  1. Uninstall EAM

    • 2 replies
    • 46 views
    • 70 replies
    • 1822 views
  2. Update stalling

    • 9 replies
    • 110 views
    • 6 replies
    • 95 views
    • 2 replies
    • 60 views
    • 1 reply
    • 80 views
  3. Anti-Ransomware

    • 1 reply
    • 103 views
    • 1 reply
    • 99 views
    • 15 replies
    • 351 views
    • 7 replies
    • 171 views
    • 8 replies
    • 110 views
    • 1 reply
    • 89 views
    • 16 replies
    • 327 views
    • 8 replies
    • 378 views
    • 3 replies
    • 134 views
    • 3 replies
    • 104 views
    • 2 replies
    • 133 views
    • 3 replies
    • 96 views
  4. EAM & Shampoo

    • 1 reply
    • 85 views
    • 16 replies
    • 637 views
    • 3 replies
    • 70 views
    • 2 replies
    • 77 views
  5. BSOD query

    • 25 replies
    • 653 views
    • 3 replies
    • 123 views
    • 2 replies
    • 65 views
    • 4 replies
    • 129 views
    • 4 replies
    • 149 views
  6. Report only

    • 1 reply
    • 96 views
    • 1 reply
    • 91 views
    • 8 replies
    • 199 views
    • 4 replies
    • 266 views
    • 4 replies
    • 158 views
    • 2 replies
    • 143 views
    • 3 replies
    • 198 views
    • 1 reply
    • 107 views
    • 2 replies
    • 155 views
    • 6 replies
    • 247 views
    • 15 replies
    • 1501 views
    • 2 replies
    • 177 views
    • 5 replies
    • 151 views
    • 6 replies
    • 1389 views
    • 3 replies
    • 168 views
    • 5 replies
    • 209 views
    • 13 replies
    • 450 views
    • 4 replies
    • 276 views
    • 25 replies
    • 471 views
    • 18 replies
    • 364 views
    • 2 replies
    • 174 views
    • 15 replies
    • 282 views
    • 4 replies
    • 163 views
    • 27 replies
    • 372 views
    • 5 replies
    • 243 views
    • 5 replies
    • 223 views
    • 2 replies
    • 137 views
    • 8 replies
    • 277 views
    • 5 replies
    • 177 views
  7. DNS Servers

    • 13 replies
    • 524 views
  8. WFC4

    • 20 replies
    • 984 views
    • 9 replies
    • 379 views
    • 1 reply
    • 216 views
    • 1 reply
    • 134 views
  9. Emsisoft error

    • 13 replies
    • 420 views
    • 3 replies
    • 263 views
    • 1 reply
    • 151 views
  10. No Update

    • 17 replies
    • 626 views
    • 13 replies
    • 468 views
    • 1 reply
    • 159 views
    • 15 replies
    • 465 views
    • 22 replies
    • 758 views
    • 6 replies
    • 269 views
    • 13 replies
    • 296 views
    • 41 replies
    • 839 views
    • 3 replies
    • 249 views
    • 20 replies
    • 1004 views
    • 12 replies
    • 386 views
    • 3 replies
    • 255 views
    • 15 replies
    • 403 views
    • 2 replies
    • 209 views
  11. grandad47

    • 3 replies
    • 190 views
    • 1 reply
    • 228 views
    • 10 replies
    • 287 views
    • 6 replies
    • 315 views
    • 9 replies
    • 440 views
    • 3 replies
    • 609 views
    • 4 replies
    • 177 views
    • 1 reply
    • 152 views
    • 2 replies
    • 225 views
    • 13 replies
    • 464 views
  12. Scan Hung Again

    • 13 replies
    • 470 views
    • 10 replies
    • 435 views
    • 1 reply
    • 200 views
    • 6 replies
    • 470 views
  13. Key remapping

    • 13 replies
    • 527 views
    • 3 replies
    • 322 views
    • 4 replies
    • 310 views
    • 7 replies
    • 385 views
    • 14 replies
    • 546 views
    • 24 replies
    • 1434 views
    • 40 replies
    • 1552 views