• Announcements

    • Fabian Wosar

      Information to include in your support requests   12/09/16

      Hi everyone, This little guide is all about the information we need, to follow up effectively on your support requests. Please read the following paragraphs carefully and feel free to ask in case you have any problem or questions. General information to always include Please make sure your support request always includes the following general information: Which product, product edition and exact product version number your support request refers to. This information can usually be found in the product's user interface. Your operating system including the edition, service pack level and the bit-depth (32 or 64 bit) if they apply. On Windows computers or devices this information can easily be obtained by right clicking the "Computer" icon on your Desktop, or in your Start Menu, and selecting "Properties". On Android devices, you can find these information by pressing your device's menu button and selecting "System settings". Scroll down to the bottom of the menu where you find the "About phone" or "About tablet" option which brings up a dialog that includes the necessary information. Other security applications you may have installed. This includes any anti-virus , anti-spyware, anti-malware, and anti-keylogger software. Also any firewalls, HIPS, behavior blockers, rollback applications and sandboxing software. Additional information to include in case you want to report a bug Please include a detailed description of the bug you experience as well as the circumstances under which it occurs. If you can reliably reproduce the issue please include step by step instructions to trigger the bug in your support request as well. Additional information to include in case you want to report an incompatibility with another application If you experience any incompatibilities with other products please make sure to include the name of the application, the version number and a link to a page where the application can be downloaded. Additional information to include in case of a blue screen or sudden restarts If you experience a blue screen or sudden not explainable system restarts, please check your configured crash dump directory (usually C:\WINDOWS\MINIDUMP) for *.dmp files with create time stamps roughly matching the time of the incident. If you find such files make sure to include them in your support request. Also please describe what you were doing and what applications were running when the system crashed or rebooted.

Emsisoft Emergency Kit

Please read before posting!

To ensure your support requests are processed in a timely manner please read this thread carefully and make sure to provide the information requested. In addition make sure your post complies with our current Terms of Service and especially our forum rules and policies.

493 topics in this forum

  1. can I work offline on an infected PC + still get latest signatures?

    By Urs Rau,
    • 6 replies
    • 112 views

  2. Updating EEK takes ages

    By cacc,
    • 6 replies
    • 176 views

  3. Can't access my computer AT ALL

    By Sally Schwartz,
    • 1 reply
    • 147 views

  4. Unable to Delete EEK Folder

    By moosedude,
    • 2 replies
    • 109 views

  5. PEiD registry

    By white31,
    • 3 replies
    • 203 views

  6. Cannot Create bin64\epp.sys

    By gman,
    • 1 reply
    • 230 views

  7. Emsisoft Emergency Kit

    By Jasmeet,
    • 3 replies
    • 260 views

  8. Signature update

    By Ptrmgtsvc,
    • 3 replies
    • 358 views

  9. EEK installation issue

    By My name Jeff,
    • 3 replies
    • 317 views

  10. False Positive? - Trojan.Smartservice (A)

    By N_C,
    • 5 replies
    • 337 views

  11. USB kit versus Emergency Kit Pro

    By michaelws,
    • 11 replies
    • 865 views

  12. EEK, Download or Buy?

    By Mackattack,
    • 6 replies
    • 524 views

  13. Update Issues

    By AndreaB,
    • 5 replies
    • 460 views

  14. Can't Boot Win 10: BCD file and Error code 0xc0000034

    By APenNameAndThatA,
    • 1 reply
    • 520 views

  15. Update Issues

    By Paintkiller,
    • 1 reply
    • 473 views

  16. Unsigned Driver

    By toadstew2016,
    • 12 replies
    • 1016 views

  17. EEK question

    By templar,
    • 5 replies
    • 597 views

  18. A digitally signed driver is required

    By Hannah,
    • 3 replies
    • 857 views

  19. Emergency Kit PRO Licensing Questions

    By Anguel,
    • 3 replies
    • 480 views

  20. Can't delete the EEK folder

    By IowaLez,
    • 3 replies
    • 1121 views

  21. Scan backup drive

    By toadstew2016,
    • 29 replies
    • 1078 views

  22. Command Line Scanner -Odd Modification Dates

    By 0mikeyj0,
    • 1 reply
    • 678 views

  23. cannot create bin64\epp.sys

    By Wiffle,
    • 1 reply
    • 973 views

  24. Command Line Scanner Updating - Is this right?

    By 0mikeyj0,
    • 3 replies
    • 677 views

  25. Command Line Scanner - Found vs Removed?

    By 0mikeyj0,
    • 3 replies
    • 433 views

  26. Where is V12

    By jdo,
    • 1 reply
    • 617 views

  27. Whitelist "Commandline scanner" HKCU not working

    By securiv,
    • 1 reply
    • 576 views

  28. EEK Pro--Store on Network Share?

    By rmg22893,
    • 1 reply
    • 521 views

  29. Emsisoft Emergency Kit

    By G-hot,
    • 1 reply
    • 831 views

  30. Emergency Kit Scanner Doesn't Always Run

    By sjf99,
    • 1 reply
    • 1106 views

  31. EEK + BSODs

    By cma6,
    • 3 replies
    • 893 views

  32. Bug: Pop-Up Menu: "Open location" not work

    By maki,
    • 1 reply
    • 705 views

  33. EEK Signature Virus.

    By Adam Drozd,
    • 12 replies
    • 1518 views

  34. Is this a FP detection from EEK?

    By sg09,
    • 5 replies
    • 980 views

  35. Testing a2cmd from EEK

    By alehva,
    • 4 replies
    • 890 views

  36. dl.emsisoft.com

    By funkymonkeyboy,
    • 2 replies
    • 868 views

  37. PC shuts down before scan completes

    By medukie,
    • 3 replies
    • 975 views

  38. What ip / hostname should be exclude at firewall for EEK update

    By fivesoul,
    • 5 replies
    • 997 views

  39. The updating process of EEK totally woided

    By Carelia,
    • 3 replies
    • 1056 views

  40. a2framework.dll is missing

    By ds2k5,
    • 4 replies
    • 999 views

  41. Can EEK remove Ransomware?

    By Steve1209,
    • 4 replies
    • 1195 views

  42. EEK Runs scan 100% complete but without scanning a single file

    By Duffah,
    • 1 reply
    • 872 views

  43. Access violation "ntdll.dll"

    By kenpachizero,
    • 13 replies
    • 2022 views

  44. Command-Line Switches - 2 Questions

    By friendly_feline1,
    • 1 reply
    • 1069 views

  45. CLOSED Device Driver Error

    By Koosharem,
    • 3 replies
    • 1241 views

  46. malware signature update cleaned as virus by MSE

    By brew,
    • 2 replies
    • 912 views

  47. Crash Report

    By Guest Christan,
    • 13 replies
    • 1427 views

  48. Where to download the 64-bit version ?

    By maki,
    • 2 replies
    • 1108 views

  49. Don't Force Updates

    By hackerman1,
    • 2 replies
    • 913 views

  50. Scan without restart?

    By spleenharvester,
    • 2 replies
    • 969 views

  51. Update settings ?

    By hackerman1,
    • 3 replies
    • 1198 views

  52. no longer supports windows vista ?

    By psyberdwarf,
    • 2 replies
    • 1292 views

  53. Crashes on Flash Drive

    By dave80,
    • 1 reply
    • 933 views

  54. IF I am using Emsisoft Anti-Malware do I need the EEK #11

    By Louisaz,
    • 4 replies
    • 1060 views

  55. Not Launching

    By wenda13,
    • 1 reply
    • 825 views

  56. EEK 10 - It does not work a full scan of all drives.

    By maki,
    • 3 replies
    • 1123 views

  57. EEK not detecting EICAR and other "malware" under certain conditions

    By ssj100,
    • 9 replies
    • 1403 views

  58. EEK newbie question

    By bjm__,
    • 5 replies
    • 1331 views

  59. I get a csc.exe error looking for a file in C:\EEK\bin\

    By Muskoka Smurf,
    • 5 replies
    • 1137 views

  60. A problem in updating EEK

    By Offline Sword,
    • 7 replies
    • 1453 views

  61. Updates Not Finishing

    By Jackos,
    • 7 replies
    • 1194 views

  62. Emsisoft Emergency Kit not launching.

    By GiGaan,
    • 1 reply
    • 1017 views

  63. import database?

    By brihy1,
    • 4 replies
    • 959 views

  64. Update Initializes But Never Finishes

    By 100PIER,
    • 7 replies
    • 1291 views

  65. Application hangs after many hours scanning

    By maki,
    • 5 replies
    • 1117 views

  66. unable to update EEK, and or download

    By JOHNEDEE,
    • 1 reply
    • 1135 views

  67. Deleted - not work

    By maki,
    • 3 replies
    • 1010 views

  68. Emergency Kit Pro questions

    By d.b,
    • 3 replies
    • 1231 views

  69. whitelisted files

    By d.b,
    • 5 replies
    • 1028 views

  70. EEK not detect "browsersfeedback Pop-Up Ads"

    By maki,
    • 33 replies
    • 2030 views

  71. emergency kit

    By desmo666,
    • 1 reply
    • 1200 views

  72. How to reduce CPU usage of 92-99% CPU ?

    By maki,
    • 20 replies
    • 2100 views

  73. First Time User

    By Mackattack,
    • 4 replies
    • 1255 views

  74. Malware scan seems incredibly fast

    By templar,
    • 4 replies
    • 1272 views

  75. Installed EEK 10 - WinPatrol detects new startup entry

    By brew,
    • 9 replies
    • 1859 views

  76. Full Scan not possible?

    By abi_x1,
    • 3 replies
    • 1065 views

  77. Progress 60% (extremely slow!)

    By maki,
    • 3 replies
    • 1245 views

  78. Cannot download Emsisoft Emergency Kit (EEK)

    By wy8,
    • 3 replies
    • 1231 views

  79. Emsisoft Emergency Kit updates download speed

    By julevine,
    • 9 replies
    • 1927 views

  80. Emergency Kit 9 update too long

    By Terost,
    • 2 replies
    • 1477 views

  81. EEK Logs for CMD/Kit Scanners

    By dr.virii,
    • 1 reply
    • 1148 views

  82. EEK pro licensing scheme

    By Kahray,
    • 3 replies
    • 1244 views

  83. EEK offline update?

    By miskox,
    • 4 replies
    • 3526 views

  84. EEK vs. malware created restrictions

    By Sintharius,
    • 4 replies
    • 1310 views

  85. unexpected shutdown after processing found items!

    By G-hot,
    • 10 replies
    • 1405 views

  86. CLS Default Smart Scan Switches

    By 0mikeyj0,
    • 1 reply
    • 1120 views

  87. Update problems

    By Amazon132015,
    • 3 replies
    • 1437 views

  88. "ransomware"

    By maki,
    • 1 reply
    • 1248 views

  89. Emsisoft Emergency Kit - crash

    By maki,
    • 10 replies
    • 1725 views

  90. Emsisoft will not run

    By brew,
    • 12 replies
    • 1898 views

  91. What to do with 2 detections?

    By 215fw,
    • 5 replies
    • 1554 views

  92. Delete or not?

    By _OLAaa:__,
    • 1 reply
    • 1401 views

  93. Scripting EEK installation, scanning and then uninstalling.

    By RichardBurt,
    • 1 reply
    • 1213 views

  94. Emsisoft Commandline Scanner: Suggestions

    By rdsu,
    • 3 replies
    • 1524 views

  95. Cannot run Emsisoft Emergency kit due to class not signed!

    By INeedAMedic,
    • 5 replies
    • 1539 views

  96. Cannot update EEK!

    By GrannyBetty,
    • 3 replies
    • 1435 views

  97. a slow when up to 70% ?

    By G-hot,
    • 11 replies
    • 1572 views

  98. Emergency kit removal

    By Exoz,
    • 3 replies
    • 1575 views

  99. crash!

    By G-hot,
    • 14 replies
    • 1670 views

  100. Exactly what is the limit in the EEK PRO license?

    By soky64,
    • 1 reply
    • 1165 views

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