• Announcements

    • Operations

      Information to include in your support requests   12/09/16

      Hi everyone, This little guide is all about the information we need, to follow up effectively on your support requests. Please read the following paragraphs carefully and feel free to ask in case you have any problem or questions. General information to always include Please make sure your support request always includes the following general information: Which product, product edition and exact product version number your support request refers to. This information can usually be found in the product's user interface. Your operating system including the edition, service pack level and the bit-depth (32 or 64 bit) if they apply. On Windows computers or devices this information can easily be obtained by right clicking the "Computer" icon on your Desktop, or in your Start Menu, and selecting "Properties". On Android devices, you can find these information by pressing your device's menu button and selecting "System settings". Scroll down to the bottom of the menu where you find the "About phone" or "About tablet" option which brings up a dialog that includes the necessary information. Other security applications you may have installed. This includes any anti-virus , anti-spyware, anti-malware, and anti-keylogger software. Also any firewalls, HIPS, behavior blockers, rollback applications and sandboxing software. Additional information to include in case you want to report a bug Please include a detailed description of the bug you experience as well as the circumstances under which it occurs. If you can reliably reproduce the issue please include step by step instructions to trigger the bug in your support request as well. Additional information to include in case you want to report an incompatibility with another application If you experience any incompatibilities with other products please make sure to include the name of the application, the version number and a link to a page where the application can be downloaded. Additional information to include in case of a blue screen or sudden restarts If you experience a blue screen or sudden not explainable system restarts, please check your configured crash dump directory (usually C:\WINDOWS\MINIDUMP) for *.dmp files with create time stamps roughly matching the time of the incident. If you find such files make sure to include them in your support request. Also please describe what you were doing and what applications were running when the system crashed or rebooted.

Other Emsisoft products


Please read before posting!

To ensure your support requests are processed in a timely manner please read this thread carefully and make sure to provide the information requested. In addition make sure your post complies with our current Terms of Service and especially our forum rules and policies.

2813 topics in this forum

    • 1 reply
    • 288 views
    • 13 replies
    • 1363 views
  1. App lock and location sharing

    • 1 reply
    • 228 views
    • 25 replies
    • 2294 views
    • 3 replies
    • 570 views
  2. EIS and firewall

    • 4 replies
    • 626 views
    • 7 replies
    • 558 views
    • 2 replies
    • 543 views
    • 17 replies
    • 1148 views
  3. Windows firewall pop up

    • 27 replies
    • 903 views
  4. "We found damaged files"

    • 7 replies
    • 941 views
    • 6 replies
    • 1019 views
  5. EIS and Windows firewall

    • 7 replies
    • 653 views
    • 72 replies
    • 5666 views
    • 3 replies
    • 557 views
    • 3 replies
    • 608 views
    • 1 reply
    • 700 views
    • 3 replies
    • 567 views
    • 8 replies
    • 640 views
    • 8 replies
    • 1530 views
  6. Blue shield appeared.

    • 10 replies
    • 720 views
    • 4 replies
    • 728 views
    • 3 replies
    • 1034 views
  7. turning on windows firewall

    • 1 reply
    • 697 views
  8. Firewall discussion

    • 40 replies
    • 2821 views
  9. Licence issues

    • 1 reply
    • 580 views
    • 1 reply
    • 425 views
    • 3 replies
    • 659 views
    • 2 replies
    • 586 views
    • 3 replies
    • 743 views
  10. Firewall Status Is In Red

    • 11 replies
    • 877 views
    • 12 replies
    • 847 views
    • 13 replies
    • 1258 views
    • 27 replies
    • 1498 views
    • 1 reply
    • 650 views
    • 8 replies
    • 1266 views
    • 3 replies
    • 618 views
    • 15 replies
    • 1972 views
  11. If someone should renew EIS

    • 3 replies
    • 799 views
  12. Network Setup

    • 1 reply
    • 584 views
    • 1 reply
    • 675 views
    • 7 replies
    • 1562 views
    • 1 reply
    • 787 views
    • 2 replies
    • 811 views
    • 12 replies
    • 1118 views
    • 3 replies
    • 668 views
    • 1 reply
    • 569 views
    • 14 replies
    • 1361 views
    • 42 replies
    • 1642 views
    • 3 replies
    • 663 views
  13. Trial Key

    • 6 replies
    • 1183 views
  14. Lost License Key

    • 2 replies
    • 731 views
    • 4 replies
    • 683 views
    • 6 replies
    • 719 views
  15. Pop Ups!

    • 3 replies
    • 750 views
    • 4 replies
    • 1115 views
    • 15 replies
    • 1451 views
    • 14 replies
    • 1487 views
    • 2 replies
    • 778 views
    • 7 replies
    • 864 views
    • 29 replies
    • 1654 views
    • 4 replies
    • 891 views
    • 6 replies
    • 789 views
    • 4 replies
    • 815 views
    • 7 replies
    • 878 views
    • 3 replies
    • 882 views
    • 2 replies
    • 724 views
  16. handling of Liscense

    • 6 replies
    • 839 views
  17. Blocked site

    • 4 replies
    • 1064 views
    • 3 replies
    • 729 views
    • 41 replies
    • 2060 views
    • 3 replies
    • 616 views
    • 1 reply
    • 620 views
    • 3 replies
    • 689 views
    • 12 replies
    • 1363 views
    • 1 reply
    • 691 views
    • 7 replies
    • 931 views
    • 9 replies
    • 1338 views
    • 1 reply
    • 609 views
    • 1 reply
    • 615 views
    • 5 replies
    • 933 views
    • 7 replies
    • 1053 views
    • 4 replies
    • 779 views
    • 62 replies
    • 4886 views
    • 37 replies
    • 2804 views
    • 45 replies
    • 2728 views
    • 9 replies
    • 1041 views
    • 8 replies
    • 1185 views
    • 1 reply
    • 613 views
    • 8 replies
    • 1086 views
    • 4 replies
    • 1042 views
    • 3 replies
    • 769 views
    • 1 reply
    • 675 views
    • 13 replies
    • 2284 views
    • 9 replies
    • 989 views
    • 3 replies
    • 725 views
    • 9 replies
    • 942 views
    • 9 replies
    • 873 views
    • 5 replies
    • 761 views
    • 4 replies
    • 784 views
  • Recently Browsing   0 members

    No registered users viewing this page.