• Announcements

    • Fabian Wosar

      Information to include in your support requests   09. Dec 2016

      Hi everyone, This little guide is all about the information we need, to follow up effectively on your support requests. Please read the following paragraphs carefully and feel free to ask in case you have any problem or questions. General information to always include Please make sure your support request always includes the following general information: Which product, product edition and exact product version number your support request refers to. This information can usually be found in the product's user interface. Your operating system including the edition, service pack level and the bit-depth (32 or 64 bit) if they apply. On Windows computers or devices this information can easily be obtained by right clicking the "Computer" icon on your Desktop, or in your Start Menu, and selecting "Properties". On Android devices, you can find these information by pressing your device's menu button and selecting "System settings". Scroll down to the bottom of the menu where you find the "About phone" or "About tablet" option which brings up a dialog that includes the necessary information. Other security applications you may have installed. This includes any anti-virus , anti-spyware, anti-malware, and anti-keylogger software. Also any firewalls, HIPS, behavior blockers, rollback applications and sandboxing software. Additional information to include in case you want to report a bug Please include a detailed description of the bug you experience as well as the circumstances under which it occurs. If you can reliably reproduce the issue please include step by step instructions to trigger the bug in your support request as well. Additional information to include in case you want to report an incompatibility with another application If you experience any incompatibilities with other products please make sure to include the name of the application, the version number and a link to a page where the application can be downloaded. Additional information to include in case of a blue screen or sudden restarts If you experience a blue screen or sudden not explainable system restarts, please check your configured crash dump directory (usually C:\WINDOWS\MINIDUMP) for *.dmp files with create time stamps roughly matching the time of the incident. If you find such files make sure to include them in your support request. Also please describe what you were doing and what applications were running when the system crashed or rebooted.

Other Emsisoft products


Please read before posting!

To ensure your support requests are processed in a timely manner please read this thread carefully and make sure to provide the information requested. In addition make sure your post complies with our current Terms of Service and especially our forum rules and policies.

1817 topics in this forum

    • 7 replies
    • 90 views
    • 7 replies
    • 258 views
    • 3 replies
    • 181 views
    • 3 replies
    • 186 views
    • 1 reply
    • 144 views
    • 2 replies
    • 166 views
    • 1 reply
    • 177 views
    • 1 reply
    • 190 views
    • 3 replies
    • 614 views
    • 6 replies
    • 549 views
    • 9 replies
    • 704 views
    • 2 replies
    • 652 views
    • 12 replies
    • 854 views
    • 7 replies
    • 686 views
    • 1 reply
    • 508 views
    • 9 replies
    • 904 views
    • 2 replies
    • 726 views
    • 2 replies
    • 655 views
    • 6 replies
    • 872 views
    • 5 replies
    • 725 views
    • 1 reply
    • 658 views
    • 3 replies
    • 997 views
    • 1 reply
    • 734 views
    • 15 replies
    • 2009 views
    • 1 reply
    • 921 views
    • 6 replies
    • 1113 views
    • 1 reply
    • 807 views
    • 7 replies
    • 1475 views
    • 1 reply
    • 717 views
    • 20 replies
    • 1321 views
    • 3 replies
    • 915 views
    • 3 replies
    • 1020 views
    • 5 replies
    • 1444 views
    • 4 replies
    • 798 views
    • 7 replies
    • 1547 views
    • 3 replies
    • 975 views
    • 2 replies
    • 861 views
    • 3 replies
    • 992 views
    • 3 replies
    • 2934 views
    • 1 reply
    • 853 views
    • 1 reply
    • 890 views
    • 1 reply
    • 791 views
    • 27 replies
    • 2484 views
    • 5 replies
    • 1076 views
    • 5 replies
    • 1778 views
    • 3 replies
    • 962 views
    • 5 replies
    • 1078 views
    • 1 reply
    • 1356 views
    • 3 replies
    • 815 views
    • 9 replies
    • 1007 views
    • 3 replies
    • 899 views
    • 1 reply
    • 731 views
    • 3 replies
    • 995 views
    • 3 replies
    • 1013 views
    • 3 replies
    • 1041 views
    • 3 replies
    • 925 views
    • 3 replies
    • 975 views
    • 12 replies
    • 1253 views
    • 3 replies
    • 902 views
    • 1 reply
    • 806 views
    • 2 replies
    • 1089 views
    • 2 replies
    • 996 views
    • 11 replies
    • 1512 views
    • 10 replies
    • 1631 views
    • 1 reply
    • 854 views
    • 7 replies
    • 947 views
    • 1 reply
    • 797 views
    • 3 replies
    • 1114 views
    • 1 reply
    • 800 views
    • 5 replies
    • 900 views
    • 3 replies
    • 936 views
    • 3 replies
    • 815 views
    • 3 replies
    • 1005 views
    • 11 replies
    • 1480 views
    • 1 reply
    • 737 views
    • 24 replies
    • 3985 views
    • 4 replies
    • 1199 views
    • 1 reply
    • 1045 views
    • 13 replies
    • 1351 views
    • 6 replies
    • 1260 views
    • 5 replies
    • 1128 views
    • 1 reply
    • 831 views
    • 3 replies
    • 902 views
    • 1 reply
    • 1422 views
    • 5 replies
    • 1205 views
    • 6 replies
    • 1038 views
    • 1 reply
    • 1081 views
    • 11 replies
    • 1564 views
    • 3 replies
    • 883 views
    • 3 replies
    • 1238 views
    • 9 replies
    • 1555 views
    • 3 replies
    • 1347 views
    • 10 replies
    • 1296 views
    • 7 replies
    • 1098 views
    • 5 replies
    • 1033 views
    • 4 replies
    • 930 views
    • 8 replies
    • 1321 views
    • 2 replies
    • 824 views
    • 3 replies
    • 939 views
    • 4 replies
    • 1004 views
  • Recently Browsing   0 members

    No registered users viewing this page.