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    • Kevin Zoll

      START HERE, if you don't we are just going to send you back to this thread   09. Dec 2016

      All users of the Emsisoft Support Forums who are in need of Malware Removal assistance are required to complete the procedures listed below: NOTE: You will want to print these instructions for reference, as you will perform all scans with all browsers closed. The majority of our support staff work Monday-Friday. We try very hard to answer all posts within 24-hours of the posting, but be aware that if you post anytime in the late afternoon or evening on Friday, or any time on Saturday or Sunday, you will not receive an answer until Monday. Also, be aware that our support technicians may not be in the same time zone as you, therefore there could be several hours difference between when you post and the technician working your support case is available. Download to your Desktop:
      - Emsisoft Emergency Kit
      - Farbar Recovery Scan Tool NOTE: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. NOTE: If you are unable to download the tools from the infected system, the tools can be saved to and run from a USB flash drive.
      All scans are to be run in Normal Mode. Do not run anything in "Safe Mode", unless you are instructed to do so by the Malware Removal Specialist handling your case. Do not force Safe Mode. Instructions on How to Boot to "Safe Mode" can be found at: http://www.malwarete...kb/SafeMode.php Let's get started: Install and Run Emsisoft Emergency Kit (EEK): Double click EmergencyKitScanner.exe to install EEK When the installation of EEK is complete the Emergency Kit scanner will run.
      NOTE: Make sure to enable PUPs detection. Click "Yes" to Update Emsisoft Emergency Kit Under "Scan" click-on "Malware Scan".
      IMPORTANT: Do not quarantine or delete anything. We just want the scan log without anything being quarantined or deleted. Save the scan log somewhere that you can find it. Exit Emsisoft Emergency Kit.   Run Farbar Recovery Scan Tool (FRST): Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. Farbar Recovery Scan Tool will produce the following logs: FRST.txt Addition.txt Create a new topic in our Help, my PC is infected! forum and attach the following logs to your post: Emsisoft Emergency Kit log (C:\EEK\Reports\) FRST.txt Addition.txt (NOTE: if you need to attach the logs to a reply to an existing topic, then you will need to use the More Reply Options button to the lower-right of where you type in your reply in order to see the controls for attaching files) IMPORTANT NOTE: Any logs that are copied and pasted to a post will be removed from the post without being read. Do not alter or change the logs in any way. Once a Malware Removal Specialist has replied to your request for malware removal, they will handle your case from start to finish. You will have 72 hours to reply to any instructions given by the Malware Removal Specialist handling your case. Failure to comply with requests for information or instructions from the Malware Removal Specialist handling your case will result in the locking of your thread.

Help, my PC is infected!

In case our software was unable to remove an infection, please ask our experts here.


Please read before posting!

To ensure the best malware removal help possible we require you to read the instruction posting carefully. If your malware removal help request doesn't conform with the guidelines outlined there, you will get send back to them. So preparing an initial posting that fully satisfies the requirements mentioned in the posting is the most important step you can do to receive timely help. In addition make sure your post complies with our current Terms of Service and especially our forum rules and policies.

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