• Announcements

    • Kevin Zoll

      START HERE, if you don't we are just going to send you back to this thread   12/09/16

      All users of the Emsisoft Support Forums who are in need of Malware Removal assistance are required to complete the procedures listed below: NOTE: You will want to print these instructions for reference, as you will perform all scans with all browsers closed. The majority of our support staff work Monday-Friday. We try very hard to answer all posts within 24-hours of the posting, but be aware that if you post anytime in the late afternoon or evening on Friday, or anytime on Saturday or Sunday, you will not receive an answer until Monday. Also, be aware that our support technicians may not be in the same time zone as you, therefore there could be several hours difference between when you post and the technician working your support case is available. The below guidelines are for the Help, my PC is infected! Support Forum. They are intended to help you provide the technician, working your thread, with enough information to start formulating a plan to clean your machine; and for you to leave the Emsisoft Support Forums with a safe, secure, functioning computer. Emsisoft does not condone the use of Pirated/Illegal software. If such software is found on your computer, the technician assisting you will insist that the Pirated/Illegal software be removed. We reserve the right to refuse help to anyone who is unwilling to uninstall Pirated/Illegal software. We insist that anyone receiving help, here at the Emsisoft Support Forums, install an Anti-Malware program at a minimum to protect their system. Start only one thread requesting help. Keep all questions in your thread. DO NOT start a new topic. DO NOT start multiple threads related to the same problem. If you don't know, stop and ask! Don't keep going on. Continue to respond until you are given "All Clear" (Just because you can't see a problem doesn't mean it isn't there) Once your case has been solved, the thread will be closed. Your thread will be closed after 72-hours of no activity. DO give your new thread a meaningful subject. NOT something like "HELP1!!!!11111!!!1!" and such. DO NOT use any form of Haxor, Leet speak, Netspeak, IM speak and the such in any postings on this forum. Use only proper spelling, grammar, punctuation, and capitalization. The more time the person helping you has to spend trying to figure out what you are saying, the longer it will take them to formulate a response. DO NOT post a request for help in someone else's thread. This can lead to confusion, and your post will be deleted with a message to start your own thread. DO NOT send private messages asking for help. DO NOT send emails asking for help. DO NOT reply to any thread, offering help or any comments of any type in a Malware Removal thread unless you have been given express permission by an Administrator or Moderator. DO NOT post advice until given permission to do so by an administrator or moderator. All replies made by unauthorized persons are subject to deletion without comment. DO NOT post any logs without first completing the steps in this guide, they will be deleted. DO NOT copy and paste logs into your threads. All logs are to be attached to your post. Download to your Desktop: - Emsisoft Emergency Kit
      - Farbar Recovery Scan Tool NOTE: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. NOTE: If you are unable to download the tools from the infected system, the tools can be saved to and run from a USB flash drive. All scans are to be run in Normal Mode. Do not run anything in "Safe Mode", unless you are instructed to do so by the Malware Removal Specialist handling your case. Do not force Safe Mode. Instructions on How to Boot to "Safe Mode" can be found at http://www.malwarete...kb/SafeMode.php Let's get started: Install and Run Emsisoft Emergency Kit (EEK): Double click EmergencyKitScanner.exe to install EEK When the installation of EEK is complete the Emergency Kit scanner will run.
      NOTE: Make sure to enable PUPs detection. Click "Yes" to Update Emsisoft Emergency Kit Under "Scan" click-on "Malware Scan".
      IMPORTANT: Do not quarantine or delete anything. We just want the scan log without anything being quarantined or deleted. Save the scan log somewhere that you can find it. Exit Emsisoft Emergency Kit. Run Farbar Recovery Scan Tool (FRST): Double-click to run it. When the tool opens click Yes to the disclaimer.
      NOTE: DO NOT change any of the default settings. If you do we will just close your logs and ask for new ones ran with FRST's default settings. Press Scan button. Farbar Recovery Scan Tool will produce the following logs: FRST.txt Addition.txt Create a new topic in our Help, my PC is infected! forum and attach the following logs to your post: Emsisoft Emergency Kit log (C:\EEK\Reports\) FRST.txt Addition.txt IMPORTANT NOTE: Any logs that are copied and pasted to a post will be removed from the post without being read. Do not alter or change the logs in any way. Once a Malware Removal Specialist has replied to your request for malware removal, they will handle your case from start to finish. You will have 72 hours to reply to any instructions given by the Malware Removal Specialist handling your case. Failure to comply with requests for information or instructions from the Malware Removal Specialist handling your case will result in the locking of your thread.

Help, my PC is infected!

In case our software was unable to remove an infection, please ask our experts here.


Please read before posting!

To ensure the best malware removal help possible we require you to read the instruction posting carefully. If your malware removal help request doesn't conform with the guidelines outlined there, you will get send back to them. So preparing an initial posting that fully satisfies the requirements mentioned in the posting is the most important step you can do to receive timely help. In addition make sure your post complies with our current Terms of Service and especially our forum rules and policies.

3689 topics in this forum

    • 0 replies
    • 10492 views
    • 11 replies
    • 167 views
  1. .black extension

    • 11 replies
    • 120 views
    • 2 replies
    • 40 views
  2. GlobeImposter 2.0

  3. Getting rid of Bing.

    • 3 replies
    • 87 views
    • 1 reply
    • 62 views
  4. CLOSED TimW

    • 4 replies
    • 92 views
    • 19 replies
    • 338 views
    • 9 replies
    • 177 views
    • 4 replies
    • 137 views
    • 6 replies
    • 153 views
    • 14 replies
    • 253 views
    • 19 replies
    • 421 views
    • 7 replies
    • 225 views
    • 17 replies
    • 308 views
    • 7 replies
    • 188 views
    • 4 replies
    • 197 views
    • 4 replies
    • 172 views
    • 14 replies
    • 401 views
    • 1 reply
    • 151 views
    • 11 replies
    • 301 views
    • 2 replies
    • 124 views
    • 3 replies
    • 204 views
    • 6 replies
    • 364 views
    • 2 replies
    • 211 views
    • 7 replies
    • 278 views
    • 2 replies
    • 237 views
    • 14 replies
    • 569 views
    • 22 replies
    • 801 views
    • 2 replies
    • 273 views
    • 5 replies
    • 280 views
    • 1 reply
    • 213 views
    • 11 replies
    • 297 views
    • 5 replies
    • 319 views
    • 42 replies
    • 1370 views
    • 24 replies
    • 776 views
    • 3 replies
    • 438 views
  5. CLOSED Dobrilo

    • 6 replies
    • 400 views
    • 2 replies
    • 407 views
    • 2 replies
    • 318 views
    • 8 replies
    • 611 views
    • 1 reply
    • 301 views
    • 5 replies
    • 398 views
    • 2 replies
    • 471 views
    • 27 replies
    • 1073 views
    • 17 replies
    • 810 views
    • 5 replies
    • 1261 views
    • 24 replies
    • 1893 views
    • 3 replies
    • 568 views
    • 2 replies
    • 335 views
    • 6 replies
    • 599 views
    • 5 replies
    • 497 views
    • 2 replies
    • 607 views
    • 1 reply
    • 448 views
    • 1 reply
    • 427 views
    • 4 replies
    • 465 views
    • 7 replies
    • 999 views
    • 7 replies
    • 665 views
    • 4 replies
    • 406 views
    • 3 replies
    • 433 views
    • 2 replies
    • 426 views
    • 14 replies
    • 1287 views
    • 15 replies
    • 946 views
    • 11 replies
    • 743 views
    • 3 replies
    • 561 views
    • 2 replies
    • 446 views
    • 2 replies
    • 423 views
    • 22 replies
    • 1020 views
    • 1 reply
    • 404 views
  6. CLOSED scanning

    • 2 replies
    • 477 views
    • 1 reply
    • 486 views
    • 7 replies
    • 558 views
    • 2 replies
    • 490 views
    • 22 replies
    • 1211 views
    • 13 replies
    • 686 views
    • 10 replies
    • 725 views
    • 2 replies
    • 551 views
    • 1 reply
    • 532 views
    • 21 replies
    • 1162 views
    • 8 replies
    • 710 views
    • 9 replies
    • 845 views
    • 13 replies
    • 1060 views
    • 4 replies
    • 505 views
    • 3 replies
    • 986 views
    • 2 replies
    • 641 views
    • 15 replies
    • 1233 views
    • 11 replies
    • 831 views
    • 11 replies
    • 1099 views
    • 2 replies
    • 485 views
    • 10 replies
    • 872 views
    • 2 replies
    • 539 views
    • 3 replies
    • 671 views
    • 32 replies
    • 2800 views
    • 3 replies
    • 524 views
    • 10 replies
    • 819 views
    • 9 replies
    • 1032 views
    • 2 replies
    • 1151 views
    • 30 replies
    • 1671 views
  • Recently Browsing   0 members

    No registered users viewing this page.