• Announcements

    • Fabian Wosar

      Information to include in your support requests   09. Dec 2016

      Hi everyone, This little guide is all about the information we need, to follow up effectively on your support requests. Please read the following paragraphs carefully and feel free to ask in case you have any problem or questions. General information to always include Please make sure your support request always includes the following general information: Which product, product edition and exact product version number your support request refers to. This information can usually be found in the product's user interface. Your operating system including the edition, service pack level and the bit-depth (32 or 64 bit) if they apply. On Windows computers or devices this information can easily be obtained by right clicking the "Computer" icon on your Desktop, or in your Start Menu, and selecting "Properties". On Android devices, you can find these information by pressing your device's menu button and selecting "System settings". Scroll down to the bottom of the menu where you find the "About phone" or "About tablet" option which brings up a dialog that includes the necessary information. Other security applications you may have installed. This includes any anti-virus , anti-spyware, anti-malware, and anti-keylogger software. Also any firewalls, HIPS, behavior blockers, rollback applications and sandboxing software. Additional information to include in case you want to report a bug Please include a detailed description of the bug you experience as well as the circumstances under which it occurs. If you can reliably reproduce the issue please include step by step instructions to trigger the bug in your support request as well. Additional information to include in case you want to report an incompatibility with another application If you experience any incompatibilities with other products please make sure to include the name of the application, the version number and a link to a page where the application can be downloaded. Additional information to include in case of a blue screen or sudden restarts If you experience a blue screen or sudden not explainable system restarts, please check your configured crash dump directory (usually C:\WINDOWS\MINIDUMP) for *.dmp files with create time stamps roughly matching the time of the incident. If you find such files make sure to include them in your support request. Also please describe what you were doing and what applications were running when the system crashed or rebooted.

Emsisoft Mobile Security


Please read before posting!

To ensure your support requests are processed in a timely manner please read this thread carefully and make sure to provide the information requested. In addition make sure your post complies with our current Terms of Service and especially our forum rules and policies.

57 topics in this forum

    • 6 replies
    • 157 views
    • 3 replies
    • 99 views
    • 10 replies
    • 646 views
    • 1 reply
    • 92 views
    • 18 replies
    • 964 views
    • 8 replies
    • 298 views
    • 7 replies
    • 312 views
    • 6 replies
    • 582 views
    • 1 reply
    • 236 views
    • 5 replies
    • 326 views
    • 3 replies
    • 334 views
    • 3 replies
    • 306 views
    • 1 reply
    • 373 views
    • 3 replies
    • 394 views
    • 1 reply
    • 270 views
    • 7 replies
    • 510 views
    • 9 replies
    • 828 views
    • 1 reply
    • 420 views
    • 3 replies
    • 488 views
    • 11 replies
    • 558 views
    • 3 replies
    • 380 views
    • 5 replies
    • 545 views
    • 1 reply
    • 379 views
    • 5 replies
    • 623 views
    • 4 replies
    • 503 views
    • 13 replies
    • 708 views
    • 4 replies
    • 593 views
    • 1 reply
    • 490 views
    • 1 reply
    • 436 views
    • 1 reply
    • 476 views
    • 1 reply
    • 545 views
    • 3 replies
    • 779 views
    • 6 replies
    • 741 views
    • 5 replies
    • 838 views
    • 11 replies
    • 771 views
    • 12 replies
    • 923 views
    • 4 replies
    • 813 views
    • 1 reply
    • 690 views
    • 8 replies
    • 952 views
    • 3 replies
    • 1517 views
    • 10 replies
    • 1411 views
    • 3 replies
    • 869 views
    • 6 replies
    • 1145 views
    • 1 reply
    • 984 views
    • 1 reply
    • 1030 views
    • 7 replies
    • 1726 views
    • 1 reply
    • 980 views
    • 1 reply
    • 1522 views
    • 15 replies
    • 1811 views
    • 1 reply
    • 1589 views
    • 3 replies
    • 2187 views
    • 1 reply
    • 1265 views
    • 3 replies
    • 1261 views
    • 1 reply
    • 1581 views
    • 1 reply
    • 1243 views
    • 2 replies
    • 1313 views
    • 1 reply
    • 1562 views
  • Recently Browsing   0 members

    No registered users viewing this page.