• Announcements

    • Fabian Wosar

      Information to include in your support requests   12/09/16

      Hi everyone, This little guide is all about the information we need, to follow up effectively on your support requests. Please read the following paragraphs carefully and feel free to ask in case you have any problem or questions. General information to always include Please make sure your support request always includes the following general information: Which product, product edition and exact product version number your support request refers to. This information can usually be found in the product's user interface. Your operating system including the edition, service pack level and the bit-depth (32 or 64 bit) if they apply. On Windows computers or devices this information can easily be obtained by right clicking the "Computer" icon on your Desktop, or in your Start Menu, and selecting "Properties". On Android devices, you can find these information by pressing your device's menu button and selecting "System settings". Scroll down to the bottom of the menu where you find the "About phone" or "About tablet" option which brings up a dialog that includes the necessary information. Other security applications you may have installed. This includes any anti-virus , anti-spyware, anti-malware, and anti-keylogger software. Also any firewalls, HIPS, behavior blockers, rollback applications and sandboxing software. Additional information to include in case you want to report a bug Please include a detailed description of the bug you experience as well as the circumstances under which it occurs. If you can reliably reproduce the issue please include step by step instructions to trigger the bug in your support request as well. Additional information to include in case you want to report an incompatibility with another application If you experience any incompatibilities with other products please make sure to include the name of the application, the version number and a link to a page where the application can be downloaded. Additional information to include in case of a blue screen or sudden restarts If you experience a blue screen or sudden not explainable system restarts, please check your configured crash dump directory (usually C:\WINDOWS\MINIDUMP) for *.dmp files with create time stamps roughly matching the time of the incident. If you find such files make sure to include them in your support request. Also please describe what you were doing and what applications were running when the system crashed or rebooted.

Emsisoft Mobile Security


Please read before posting!

To ensure your support requests are processed in a timely manner please read this thread carefully and make sure to provide the information requested. In addition make sure your post complies with our current Terms of Service and especially our forum rules and policies.

63 topics in this forum

  1. Sign in error

    • 1 reply
    • 64 views
  2. Gmail

    • 5 replies
    • 227 views
    • 21 replies
    • 1229 views
    • 3 replies
    • 529 views
    • 8 replies
    • 615 views
    • 1 reply
    • 384 views
    • 2 replies
    • 736 views
    • 1 reply
    • 429 views
    • 3 replies
    • 538 views
  3. Activation code is already used ?

    • 10 replies
    • 1282 views
    • 1 reply
    • 420 views
    • 18 replies
    • 1801 views
  4. Time out Err at My Emsisoft

    • 8 replies
    • 676 views
  5. Scan time

    • 7 replies
    • 706 views
    • 6 replies
    • 1083 views
    • 1 reply
    • 522 views
  6. Error code:0

    • 5 replies
    • 728 views
  7. EMS+AdGuard

    • 3 replies
    • 689 views
    • 3 replies
    • 642 views
  8. MOBILE sECURITY

    • 1 reply
    • 782 views
  9. Is this for all tablets?

    • 3 replies
    • 772 views
  10. Problem with activation

    • 1 reply
    • 576 views
    • 7 replies
    • 978 views
    • 9 replies
    • 1444 views
    • 1 reply
    • 772 views
  11. App Lock vulnerable

    • 3 replies
    • 880 views
    • 11 replies
    • 1019 views
  12. 2 minor issues

    • 3 replies
    • 708 views
    • 5 replies
    • 933 views
    • 1 reply
    • 695 views
    • 5 replies
    • 1018 views
    • 4 replies
    • 828 views
  13. How do you uninstall

    • 4 replies
    • 987 views
    • 1 reply
    • 818 views
    • 1 reply
    • 787 views
    • 1 reply
    • 850 views
    • 1 reply
    • 932 views
    • 3 replies
    • 1257 views
  14. Google play

    • 6 replies
    • 1221 views
    • 5 replies
    • 1231 views
  15. App Lock bug

    • 11 replies
    • 1195 views
  16. Bug in pin

    • 12 replies
    • 1364 views
    • 4 replies
    • 1271 views
    • 1 reply
    • 1041 views
    • 8 replies
    • 1366 views
  17. E.M.S and Emsisoft License center

    • 3 replies
    • 1948 views
  18. License?

    • 10 replies
    • 1935 views
  19. Future of EMS

    • 3 replies
    • 1221 views
    • 6 replies
    • 1531 views
    • 1 reply
    • 1401 views
    • 1 reply
    • 1459 views
    • 7 replies
    • 2306 views
    • 1 reply
    • 1324 views
  20. Emsisoft Mobile Security

    • 1 reply
    • 1888 views
  21. Login error

    • 15 replies
    • 2343 views
  22. Emsisoft Mobile Security

    • 1 reply
    • 1928 views
    • 3 replies
    • 2707 views
    • 1 reply
    • 1583 views
  23. EMS updates

    • 3 replies
    • 1600 views
  24. Enter Lisence key EMS

    • 1 reply
    • 1904 views
    • 1 reply
    • 1553 views
  25. Google and my.emsisoft.com :-(

    • 2 replies
    • 1737 views
    • 1 reply
    • 1998 views
  • Recently Browsing   0 members

    No registered users viewing this page.