• Announcements

    • Fabian Wosar

      Information to include in your support requests   09. Dec 2016

      Hi everyone, This little guide is all about the information we need, to follow up effectively on your support requests. Please read the following paragraphs carefully and feel free to ask in case you have any problem or questions. General information to always include Please make sure your support request always includes the following general information: Which product, product edition and exact product version number your support request refers to. This information can usually be found in the product's user interface. Your operating system including the edition, service pack level and the bit-depth (32 or 64 bit) if they apply. On Windows computers or devices this information can easily be obtained by right clicking the "Computer" icon on your Desktop, or in your Start Menu, and selecting "Properties". On Android devices, you can find these information by pressing your device's menu button and selecting "System settings". Scroll down to the bottom of the menu where you find the "About phone" or "About tablet" option which brings up a dialog that includes the necessary information. Other security applications you may have installed. This includes any anti-virus , anti-spyware, anti-malware, and anti-keylogger software. Also any firewalls, HIPS, behavior blockers, rollback applications and sandboxing software. Additional information to include in case you want to report a bug Please include a detailed description of the bug you experience as well as the circumstances under which it occurs. If you can reliably reproduce the issue please include step by step instructions to trigger the bug in your support request as well. Additional information to include in case you want to report an incompatibility with another application If you experience any incompatibilities with other products please make sure to include the name of the application, the version number and a link to a page where the application can be downloaded. Additional information to include in case of a blue screen or sudden restarts If you experience a blue screen or sudden not explainable system restarts, please check your configured crash dump directory (usually C:\WINDOWS\MINIDUMP) for *.dmp files with create time stamps roughly matching the time of the incident. If you find such files make sure to include them in your support request. Also please describe what you were doing and what applications were running when the system crashed or rebooted.

Emsisoft Internet Security

850 topics in this forum

    • 2 replies
    • 34 views
    • 53 replies
    • 841 views
    • 1 reply
    • 39 views
    • 12 replies
    • 109 views
    • 1 reply
    • 33 views
    • 2 replies
    • 79 views
    • 3 replies
    • 50 views
    • 5 replies
    • 55 views
    • 5 replies
    • 101 views
    • 14 replies
    • 283 views
    • 1 reply
    • 47 views
    • 1 reply
    • 33 views
    • 11 replies
    • 196 views
    • 10 replies
    • 202 views
    • 3 replies
    • 86 views
    • 6 replies
    • 177 views
    • 8 replies
    • 164 views
    • 3 replies
    • 167 views
    • 7 replies
    • 204 views
    • 36 replies
    • 1116 views
    • 5 replies
    • 130 views
    • 24 replies
    • 517 views
    • 7 replies
    • 219 views
    • 1 reply
    • 71 views
    • 16 replies
    • 472 views
    • 5 replies
    • 249 views
    • 9 replies
    • 267 views
    • 1 reply
    • 111 views
    • 6 replies
    • 205 views
    • 3 replies
    • 135 views
    • 15 replies
    • 474 views
    • 3 replies
    • 140 views
    • 3 replies
    • 177 views
    • 15 replies
    • 422 views
    • 43 replies
    • 1291 views
    • 3 replies
    • 186 views
    • 1 reply
    • 102 views
    • 1 reply
    • 156 views
    • 2 replies
    • 190 views
    • 7 replies
    • 261 views
    • 3 replies
    • 229 views
    • 3 replies
    • 146 views
    • 9 replies
    • 583 views
    • 1 reply
    • 159 views
    • 16 replies
    • 631 views
    • 7 replies
    • 284 views
    • 8 replies
    • 372 views
    • 11 replies
    • 414 views
    • 4 replies
    • 299 views
    • 6 replies
    • 319 views
    • 39 replies
    • 798 views
    • 21 replies
    • 555 views
    • 1 reply
    • 185 views
    • 7 replies
    • 649 views
    • 9 replies
    • 789 views
    • 11 replies
    • 353 views
    • 5 replies
    • 226 views
    • 1 reply
    • 199 views
    • 5 replies
    • 268 views
    • 8 replies
    • 324 views
    • 2 replies
    • 206 views
    • 2 replies
    • 225 views
    • 6 replies
    • 419 views
    • 11 replies
    • 326 views
    • 34 replies
    • 1334 views
    • 6 replies
    • 311 views
    • 2 replies
    • 255 views
    • 3 replies
    • 206 views
    • 12 replies
    • 349 views
    • 17 replies
    • 543 views
    • 2 replies
    • 306 views
    • 2 replies
    • 339 views
    • 5 replies
    • 480 views
    • 1 reply
    • 247 views
    • 1 reply
    • 224 views
    • 5 replies
    • 320 views
    • 1 reply
    • 227 views
    • 13 replies
    • 714 views
    • 15 replies
    • 510 views
    • 6 replies
    • 307 views
    • 21 replies
    • 858 views
    • 5 replies
    • 307 views
    • 15 replies
    • 738 views
    • 12 replies
    • 581 views
    • 2 replies
    • 278 views
    • 5 replies
    • 263 views
    • 3 replies
    • 270 views
    • 1 reply
    • 355 views
    • 4 replies
    • 291 views
    • 4 replies
    • 266 views
    • 2 replies
    • 293 views
    • 13 replies
    • 451 views
    • 5 replies
    • 225 views
    • 2 replies
    • 242 views
    • 1 reply
    • 193 views
    • 49 replies
    • 2804 views
    • 1 reply
    • 286 views
    • 2 replies
    • 244 views
    • 1 reply
    • 187 views
    • 1 reply
    • 226 views
  • Recently Browsing   0 members

    No registered users viewing this page.