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  1. Today
  2. hi all of my important files lock an rename .btos decrypt_STOPDjvu not able to decrypt No key for New Variant offline ID: A9GoURN1YjdAQyaC6wsAFQH69tLYb2jZFkNvyct1 plz hellp😔
  3. Yesterday
  4. It may be something new, I've not seen a ransom note use that type of victim ID pattern before. We would need the malware executable in order to analyze any further.
  5. Thank you very much for the quick response; I uploaded the files, but it was unable to determine the type of ransomware unfortunately. I was a hopeful that it was a close variant perhaps to other recent ransomware infections that originated form that domain (cock.li) but that was hopeful more than technically sound on my part. I did also check nomoreransoms.com but dont see a possible decryptor, and this is so recently released I am not sure if one has yet been written... Thank you!! Chris
  6. Hello @AbleTech, Welcome to the Emsisoft Support Forums. If it is Dharma, then decryption is not possible. Let's make sure of what we're dealing with. Please visit the following website and upload both an encrypted file (between 256KB and 2MB in size would be best) and a ransom note simultaneously for proper identification, and send me the information it provides: https://www.emsisoft.com/ransomware-decryption-tools/ Please be sure to read the information link on the results page, as to whether we have a decrypter or not, sometimes someone else's decrypter is listed, or other information is available that might be useful for recovery. If the identification process shows ransomware that is not decryptable, there is nothing else we can do. We do not recommend paying the ransom unless there is absolutely no other choice.
  7. Hello @Anonymous1, Welcome to the Emsisoft Support Forums. Your files cannot be decrypted. General Notes With Regards to STOP/DJVU If the decryption tool tells you the files cannot be decrypted, then they cannot be decrypted. That is not an error message. If your file(s) have an Online ID that means that the file(s) encryption keys were generated and stored on a command & control server under the control of the ransomware gang responsible for encrypting your files. We do not have access to those keys. If your files(s) have an Offline ID and were not decrypted it is because we do not have the corresponding decryption key in our database. Do not ask us when we plan on adding it, because we do not have it or a way for generating your decryption key. Our database does include some Offline ID decryption keys for newer variants of the STOP/DJVU family of ransomware. If the files were encrypted with an Offline ID that matches one of the decryption keys in our database, then our decryption tool will be able to decrypt those files that were encrypted using that key. New Variant STOP/DJVU utilizes the RSA encryption algorithm. RSA is considered a secure encryption method and is unbreakable using current technologies. It is not reversible, cannot be cracked, and we are not able to generate a decryption key. So do not send us encrypted files thinking we can recover your decryption key, we can't. Old Variant STOP/DJVU. If our decryption tool cannot decrypt the files, submit file pairs to https://decrypter.emsisoft.com/submit/stopdjvu/ What does "Remote name could not be resolved" mean? It's an indication of a DNS issue. Our first recommendation is to reset your HOSTS file back to default. Microsoft has an article about this at the following link:https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default Also, see https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ for more information on the STOP/DJVU decryption tool.
  8. Hello @hailmaiden, Thank you for contacting Emsisoft Support. ALKA is a newer variant of the STOP/DJVU family of ransomware and is not supported by our decryption tool. Despite that, I would like for you to run the STOP/DJVU decryption tool anyway. That will accomplish a couple of things. First, it will deactivate and remove any malware that was installed by the ransomware. This will prevent new files from being encrypted and will prevent re-encryption if files are restored from a backup. Second, the decryption tool will determine the ID of the encrypted files. Any ID ending in t1 is an Offline ID anything else is an Online ID. This is important as it tells us how the encryption key was generated. There may be multiple Ids, especially if communication between the target system and the command & control server is interrupted for any reason, or because the file encryption was done in stages to avoid detection. An Offline ID means that the encryption key pair was generated locally and the encryption key is encoded in a file. An Online ID means the encryption key pair was generated and stored on a remote command & control server under the control of the ransomware gang responsible for encrypting your files. Why is this important? The ID of the file(s) is how private encryption keys are identified. If we have a private encryption key matching the ID for a file(s) then that private encryption key can be used to decrypt the file(s). However, this is all contingent on us having a matching private encryption key in our database. The downside of all this is that we are not currently in possession of private encryption keys for the ALKA variant of STOP/DJVU. General Notes With Regards to STOP/DJVU If the decryption tool tells you the files cannot be decrypted, then they cannot be decrypted. That is not an error message. If your file(s) have an Online ID that means that the file(s) encryption keys were generated and stored on a command & control server under the control of the ransomware gang responsible for encrypting your files. We do not have access to those keys. If your files(s) have an Offline ID and were not decrypted it is because we do not have the corresponding decryption key in our database. Do not ask us when we plan on adding it, because we do not have it or a way for generating your decryption key. Our database does include some Offline ID decryption keys for newer variants of the STOP/DJVU family of ransomware. If the files were encrypted with an Offline ID that matches one of the decryption keys in our database, then our decryption tool will be able to decrypt those files that were encrypted using that key. New Variant STOP/DJVU utilizes the RSA encryption algorithm. RSA is considered a secure encryption method and is unbreakable using current technologies. It is not reversible, cannot be cracked, and we are not able to generate a decryption key. So do not send us encrypted files thinking we can recover your decryption key, we can't. What does "Remote name could not be resolved" mean? It's an indication of a DNS issue. Our first recommendation is to reset your HOSTS file back to default. Microsoft has an article about this at the following link: https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default To Download the STOP/DJVU decryption tool visit https://www.emsisoft.com/ransomware-decryption-tools/stop-djvu Also, see https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ for more information on the STOP/DJVU decryption tool.
  9. Hello @Mr.Sate, Thank you for contacting Emsisoft Support. REHA is a newer variant of the STOP/DJVU family of ransomware and is not supported by our decryption tool. Despite that, I would like for you to run the STOP/DJVU decryption tool anyway. That will accomplish a couple of things. First, it will deactivate and remove any malware that was installed by the ransomware. This will prevent new files from being encrypted and will prevent re-encryption if files are restored from a backup. Second, the decryption tool will determine the ID of the encrypted files. Any ID ending in t1 is an Offline ID anything else is an Online ID. This is important as it tells us how the encryption key was generated. There may be multiple Ids, especially if communication between the target system and the command & control server is interrupted for any reason, or because the file encryption was done in stages to avoid detection. An Offline ID means that the encryption key pair was generated locally and the encryption key is encoded in a file. An Online ID means the encryption key pair was generated and stored on a remote command & control server under the control of the ransomware gang responsible for encrypting your files. Why is this important? The ID of the file(s) is how private encryption keys are identified. If we have a private encryption key matching the ID for a file(s) then that can be used to decrypt the file(s). However, this is all contingent on us having a matching private encryption key in our database. The downside of all this is that we are not currently in possession of private encryption keys for the REHA variant of STOP/DJVU. General Notes With Regards to STOP/DJVU If the decryption tool tells you the files cannot be decrypted, then they cannot be decrypted. That is not an error message. If your file(s) have an Online ID that means that the file(s) encryption keys were generated and stored on a command & control server under the control of the ransomware gang responsible for encrypting your files. We do not have access to those keys. If your files(s) have an Offline ID and were not decrypted it is because we do not have the corresponding decryption key in our database. Do not ask us when we plan on adding it, because we do not have it or a way for generating your decryption key. Our database does include some Offline ID decryption keys for newer variants of the STOP/DJVU family of ransomware. If the files were encrypted with an Offline ID that matches one of the decryption keys in our database, then our decryption tool will be able to decrypt those files that were encrypted using that key. New Variant STOP/DJVU utilizes the RSA encryption algorithm. RSA is considered a secure encryption method and is unbreakable using current technologies. It is not reversible, cannot be cracked, and we are not able to generate a decryption key. So do not send us encrypted files thinking we can recover your decryption key, we can't. What does "Remote name could not be resolved" mean? It's an indication of a DNS issue. Our first recommendation is to reset your HOSTS file back to default. Microsoft has an article about this at the following link: https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default To Download the STOP/DJVU decryption tool visit https://www.emsisoft.com/ransomware-decryption-tools/stop-djvu Also, see https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ for more information on the STOP/DJVU decryption tool.
  10. The answer to that is covered in or FAQ. There is nothing that can be done to decrypt your files, unless you choose to pay the criminals and that is something we do not recommend. General Notes With Regards to STOP/DJVU If the decryption tool tells you the files cannot be decrypted, then they cannot be decrypted. That is not an error message. If your file(s) have an Online ID that means that the file(s) encryption keys were generated and stored on a command & control server under the control of the ransomware gang responsible for encrypting your files. We do not have access to those keys. If your files(s) have an Offline ID and were not decrypted it is because we do not have the corresponding decryption key in our database. Do not ask us when we plan on adding it, because we do not have it or a way for generating your decryption key. Our database does include some Offline ID decryption keys for newer variants of the STOP/DJVU family of ransomware. If the files were encrypted with an Offline ID that matches one of the decryption keys in our database, then our decryption tool will be able to decrypt those files that were encrypted using that key. New Variant STOP/DJVU utilizes the RSA encryption algorithm. RSA is considered a secure encryption method and is unbreakable using current technologies. It is not reversible, cannot be cracked, and we are not able to generate a decryption key. So do not send us encrypted files thinking we can recover your decryption key, we can't. Old Variant STOP/DJVU. If our decryption tool cannot decrypt the files, submit file pairs to https://decrypter.emsisoft.com/submit/stopdjvu/ What does "Remote name could not be resolved" mean? It's an indication of a DNS issue. Our first recommendation is to reset your HOSTS file back to default. Microsoft has an article about this at the following link:https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default Also, see https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ for more information on the STOP/DJVU decryption tool.
  11. Hello, I work for an MSP and several of our clients have been struck by ransomware, and it appears to be a new variant that uses .encryptedS and .encryptedL for files extensions, and the ransomware writer or 9hacker) is using AllZData.cockli as his contact address; has anyone seen this variant yet, and also does anyone know of a decryptor? It seems to be of the Dharma ilk if that is helpful, and thank you! We really could use some help out here today, we operate a lot of non profits and this is a hard day for them. Thank you all!!
  12. Thread locked and closed. Receiving help elsewhere.
  13. Hello @aneena, Welcome to the Emsisoft Support Forums. Your ID is an online ID. As such our decryption tool cannot decrypt your files.
  14. Hello @Xinfected, Welcome to the Emsisoft Support Forums. Do not start multiple threads for the same issue. Keep all replies in the same thread. I have merged your support threads. I see no malware in your logs.
  15. Multiple reboot didn't fix my problem. I've uninstalled for now. Release an update fixing the bug and let us know.
  16. @Demonslay335 Hello, Personal ID from decryptor - FCDFmimNvc8rtxYYEAOKsLgTYOii2ZdLjxH0aOeR Personal ID from ransom note - 0180jYgs9f6sFCDFmimNvc8rtxYYEAOKsLgTYOii2ZdLjxH0aOeR MAC address : 38-B1-DB-EE-BD-6D Extension - .mosk Please help me in decrypting my files. BYJUs Experience Letter.pdf.mosk _readme.txt
  17. Appeared to be working OK for an hour or so, following two reboots, but the problem with the Emsisoft Protection Service is now back. Emsisoft should undo urgently whatever it was that today's program version update did. Everything was working fine before that update.
  18. Hallo Onegasee59, Bitte prüfen Sie Ihren Spam Ordner im Email Programm und auf der Webversion. Sie können uns auch ne Email an: [email protected] schicken, dann kann ich prüfen (anhand Ihrer Emailadresse) ob unser System den Code an Sie rausgeschickt hat. Claude Bader
  19. You can revert to an older version (not the immediate past one though, but one that may be a month or two older) by going to Settings - Updates - Update feed, and changing from "Stable" to "Delayed". Once you've altered the setting, do an "Update" and EAM will download and install the older version. Keep the setting at "Delayed" until you are willing to come back to the newest version - as soon as you change the setting back to "Stable" the following "Update" will change the program version.
  20. Did you guys try reboot your machines to see if that helps ? Thanks
  21. I've excatly the same problem on both my desktop and laptop, running the latest version of Win 10. There's obviously something very wrong with today's update (2020.2.1.9977). Emsisoft should let us revert to the earlier version immediately or fix the problem.
  22. ah good, that saves me the pain of uploading an 8GB file via my slow connection ☺️
  23. @Raynor excuse me for the delayed reply. i suggest you test this yourself, which is a good thing anyway to gain experience and see it working, before you start migrating your network. You could create a temp. workspace and switch one device to it to see how it works.
  24. @marko we have analyzed another dump which helped, so there is no need for your dump right now. Thank
  25. The codes arrived some hours later. I have sent you an PM with the email addresses used, maybe that helps if you want to do some more in-depth checks 🙂
  26. I've fresh install windows but didn't wipe out the whole drive and shred everything just normal format is there any possibility when I sign again in my microsoft account which I didn't do yet the virus will have access again bc I know it was rootkit and trojan + in kaspersky rescue tool before, I saw infection in chrome/userdata/default which made me uninstall chrome and delete the whole file and change my google password but is there any possibility the virus become in my chrome so whenever I sign in it will get back Addition.txt FRST.txt scan_200217-022558.txt
  27. This two services are using high CPU for seemingly no reason. Specially a2start.exe which is using CPU even when the system is idle. For few seconds everything goes back to normal then it starts using CPU again. When a2start uses CPU, commservice starts using it as well. Both processes are causing unnecessary cpu usage. What's causing this issue? I've attached the logs and task manager image. Logs: https://www.upload.ee/files/11143139/Logs.7z.html
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