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  3. Waren Sie im Forum angemeldet, als Sie die Profile angesehen haben?
  4. Nachtrag: in den Profilen fehlt auch teilweise der Zeitstempel "Letzter Besuch":
  5. Yesterday
  6. The version of EAM in use of this system is out-of-date, buy a few years. The signature database has never been updated. Making the scan report unreliable and inaccurate. The current version of EAM is 2019.3.1.9367
  7. Ok. I'll look into it, but if it's too complicated, I may just keep dragging the window around when I need to see something that isn't showing. But, thank you for your time and patience with me. I really do appreciate it!
  8. In that case you'll need the Application Compatibility Toolkit from Microsoft. There's a tool that comes with it called "Compatibility Administrator" that will allow you to create compatibility settings for any program you want, however it is a bit complicated to use. There's information at the following link that may help you use it to disable the DPI scaling for a any program you want: The information at that link was intended for advanced users, so let me know if you need me to try to write instructions that are easier to follow.
  9. The issue is that the option to disable DPI scaling on a per-application basis doesn't work. From what I'm reading, if you're able to change the setting at all (64-bit Windows 7 doesn't normally allow you to change it for 64-bit applications) then it doesn't actually do anything unless you switch your Desktop theme in your Personalize settings to one that doesn't use Aero (the Windows 7 Basic or Windows Classic themes for instance). There may also be other settings that need to be changed. Out of curiosity, is the option for "Disable display scaling on high DPI settings" grayed out for you in the Compatibility Properties for a2start sort of like it is in the following screenshot?
  10. It is 64 bit. I'm not disputing your word but this program is the only one that does this. Could it still be a Windows problem when it does this with just one program? I don't know. I'm just asking and I hope you don't mind my asking.
  11. To add to what Amigo-A said, your ID doesn't appear to be an offline ID, so the chances of being able to decrypt your files is slim. That being said, if you download STOPDecrypter, run it, and copy and paste the ID and MAC it gives you into a reply then I can forward them to the create of STOPDecrypter in case he is able to figure out your decryption key at some point in the future. Here's a link to instructions on how to do that:
  12. This appears to be an issue with Windows 7. There may be a way around this, but first I need to know whether you have 32-bit Windows 7 or 64-bit Windows 7. Here's how to check: Hold down the Windows key on your keyboard (the one with the Windows logo on it, usually between the Ctrl and Alt keys) and tap R to open the run dialog. Type control system into the field, and click the OK button. Roughly in the middle, below where it says System, look to the right of System type to see if it says 32-bit Operating System or 64-bit Operating System.
  13. I tried 100% and it fit but everything was so small that it made it hard to read. I'll just keep dragging the windows around when I need to see more and keep hoping that something fixes it. Thanks anyway.
  14. Kevin, that's good to know however, I have just done a malware scan and it shows the first 8 problems I mentioned at the start of this conversation. I attach same for your perusal. I am still unable to update Emsisoft. Also I am unable to activate windows 10. I believe that something is stopping both of these actions. I realise this is a holiday period so I do not expect a reply until after the Easter break. Thank you Phil scan_190419-081430.txt
  15. Hallo Klaus, vielen Dank dass Sie unseren Support kontaktiert haben. Ich habe Ihnen soeben einen private Nachricht (PM) hier im Forum zugesendet. Bitte lassen Sie mich wissen wenn wir Ihnen noch behilflich sein können. P.S. Vielen Dank @Optimist für die Unterstützung.
  16. This is new variant of STOP Ransomware (Djvu group). Yesterday there were several requests for help in the Support topic of STOP Ransomware (this is general description in Digest) with norvas extension. This has already been added in ID Ransomware. Therefore, after downloading the ransom note and the encrypted file, you will receive a link to the same support topic.
  17. Hallo Optimist, vielen Dank für die Rückmeldung und Klarstellung das es auch bei neueren Beiträgen vorkommt. Interessanterweise konnte ich das Problem nun ebenfalls mit Edge beobachten. Möglicherweise gibt es bei der aktuellen Version der Forensoftware einen Bug oder bei einer Migration ist etwas schief gegangen. Ich werde versuchen etwas mehr herauszufinden und mich mit meinen Kollegen kurzschließen um zu sehen ob sich von unserer Seite etwas dagegen unternehmen lässt.
  18. It is recommended to upload a copy of the ransom note along with an encrypted file to ID Ransomware so that you can verify which ransomware you are dealing with to this site here: You can paste a link to the results into a reply if you would like one of our experts to review them.
  19. i need help from .norvas please ATTENTION! Don't worry my friend, you can return all your files! All your files like photos, databases, documents and other important are encrypted with strongest encryption and unique key. The only method of recovering files is to purchase decrypt tool and unique key for you. This software will decrypt all your encrypted files. What guarantees you have? You can send one of your encrypted file from your PC and we decrypt it for free. But we can decrypt only 1 file for free. File must not contain valuable information. You can get and look video overview decrypt tool: Price of private key and decrypt software is $980. Discount 50% available if you contact us first 72 hours, that's price for you is $490. Please note that you'll never restore your data without payment. Check your e-mail "Spam" or "Junk" folder if you don't get answer more than 6 hours. To get this software you need write on our e-mail: [email protected] Reserve e-mail address to contact us: [email protected] Support Telegram account: @datarestore Your personal ID: 067vtdsUezls8FbZSwxHPqFxqZPQl9MgdHW2jISKKftNxGO0LP9BY thanks
  20. Thread Closed Reason: Lack of Response PM either Kevin, Elise, or Arthur to have this thread reopened. The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on a system, other than the one they were written for, could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread
  21. Last week
  22. I'm fairly certain it was due to some changes we made to our systems. If it happens again, then please be sure to let me know.
  23. That would have gone directly to our malware analysts. They don't typically respond to e-mails they receive (unfortunately they receive to many of them to respond to them), however they do read everything and check everything that is submitted. Note that they probably won't let me know what they found unless I ask them, so I'll have to see if they remember the e-mail. In this case you'd most likely either need a computer running Linux to connect the drives to, or a Linux Live DVD (you can usually put these on USB flash drives using a tool like Rufus). Maybe something like Knoppix? Unfortunately it's difficult to get a hold of anything newer than version 8.1 of Knoppix, as newer versions were only distributed via third-parties (for instance version 8.5 was only distributed through a German magazine). Granted there are alternatives that do run on Windows and can recover files from drives formatted in fourth extended (ext4), most of them cost money, however I was able to find at least a couple of free softwares that can at least access fourth extended (ext4) formatted partitions. TestDisk only appears to be able to recover files from a second extended (ext2) partition, however R-Linux appears to support fourth extended (ext4). R-Linux actually has a Windows version (there's a "for Windows" tab just above the description of the software on the R-Linux page I linked to), and in theory should be able to read a fourth extended (ext4) partition even from Windows. I wasn't able to test this quickly, since every Linux installation I have is on XFS formatted partitions instead of ext4... Keep in mind though, all of this is really just a "shot in the dark", and there are no guarantees. It sounds like in the case of your NAS some sort of malicious code did execute on it, so the odds of data recovery succeeding are very low. Just be sure you don't write any data to the drive you're trying to recover data from, or you may permanently prevent data recovery. Always recover data to a different drive than the one you're restoring from. Guest accounts are fairly normal, at least in Windows. It's possible the account is there on your NAS merely for proper Windows networking support, since Windows will expect it to be there. I don't know if there will be any side effects to disabling it, however you may want to contact Synology to ask them. EXE files are Windows executables, and can't run on Linux without some sort of API wrapper or emulator (such as Wine). If something was copied to the NAS and executed, then some sort of script would be more likely. Is it possible that these files were unrelated to the ransomware? EXE files wouldn't be able to run on a Linux-based NAS without assistance, and Linux executables usually name no file extension.
  24. The issue went away for me the same fashion. Before it happened I did reboot my system a few times and every single time it reoccurred. Not sure why and how the problem got resolved but everything appears to be fine now
  25. Is it still too large if you set your DPI scaling to 100%, and then restart the computer? The Emsisoft Anti-Malware window should fit a 1024x768 resolution screen with DPI scaling set to 100%, and that's smaller than 1280x1024 so it should fit your screen as well.
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