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  1. Past hour
  2. @Gladstone After cleaning, you can attach the logs again and we will look in the logs for the presence of remaining unwanted elements.
  3. Today
  4. No, unfortunately there's been no new developments with this ransomware.
  5. I've asked our malware analysts if we still need information about this ransowmare.
  6. I'm glad to hear that some of your files were recoverable. Someone will contact you if your decryption key can be figured out.
  7. You mean this card? That was first released more than a decade ago (shortly after AMD bought out ATI), and I doubt AMD would be maintaining drivers for it after so many years. If you need a Windows 10 compatible video card, then I recommend an NVIDIA GTX 1030 as there are some that are relatively inexpensive right now. I'm sure AMD also has a low end video card in the same price range if you would prefer that, however I'm not familiar with their model numbers.
  8. We recommend that you don't contact the criminals yourself. It's best to have a third party (such as Coveware) with experience negotiating with such criminals contact them for you.
  9. Unfortunately I probably won't be told when it's fixed. If you'd like to see automatic notifications when new versions of our software are released, then we do have RSS feeds at the following links, however please note that the changelogs don't list every change that's been made: Stable updates: https://blog.emsisoft.com/en/category/emsisoft-news/product-updates/feed/ Beta updates: https://blog.emsisoft.com/en/category/emsisoft-news/beta-updates/feed/
  10. Yesterday
  11. Please run FRST again. Next, select and copy the following text, including the words Start:: and End::. Switch back to the FRST program window, and click the Fix button. It should read the fix directly from the clipboard and run the fix. When it is finished, please attach the fixlog.txt file it created in the same folder the FRST program is in.
  12. Sir Any update on my problem.. Can I get my files decrypted??
  13. Hi, I had also a ransomware problem. I have an encrypted file and the same file decrypted. Can you have a look if you can find something out ?
  14. Okay, I have attached both the FRST.txt and also the Addition.txt
  15. Hello jdo, Thank you for contacting Emsisoft support. To switch mobile devices and use Emsisoft Mobile Security on your new Android device, please follow the instructions outlined here: https://help.emsisoft.com/en/1895/how-do-i-migrate-emsisoft-mobile-security-to-a-new-mobile-device/ Thank you for choosing our security software solutions. If we can assist you any further, please just let me know.
  16. Should I start a new thread or just attach it onto this one?
  17. Please follow the steps here and attach the requested logs so that one of our experts can help you https://support.emsisoft.com/announcement/2-start-here-if-you-dont-we-are-just-going-to-send-you-back-to-this-thread/
  18. Thanx soo much for the response and will also do as u said by removing all pirated software's from the system,have also tried with the updated STOPDecryptor and have had success with some of the files and i hereby attached copy of the save note after decryption and will be on standby if there is any update concerning my issue. STOPDecrypter-log.txt
  19. Hey there everyone, I was cleaning my computer today and I stumbled upon my exclusions list which had some suspicious grayed-out exclusions in it that I could not remove. I tried to remove them from the registry but that did not work (see image). I also installed Malwarebytes and scanned my computer and removed the threats but when I restarted my computer and went onto my exclusions list, the grayed-out files were still there. The last possible option I can think of is to factory reset my pc but I have two concerns for that, one being it would take a long time to do and it would be annoying to do it and the second being the fear of the exclusions/malware coming back after I restore the old data back to my computer. Please help me with this problem, I've been trying to fix it for days!! Addition.txt FRST.txt
  20. Hey everyone! I am having some issues with the Enterprise console. It's all set up and working properly, however computers will occasionally fail to connect to the console (sometimes after a computer reboot, or just randomly months down the road). It seems that once a connection enters the failed state, it never tries to connect again, and I can't find a way to manually force it to either disconnect so I can reconnect it, or force it to try and connect again without disconnecting. The only solution I've found is uninstalling Emsisoft from the computer, re-installing it, and then connecting to the Enterprise Console again. Is there a way to force a computer to disconnect from the EEC so I can make it connect again? Or maybe force a reconnect from the EEC? Thank you!
  21. Have you tried this official tool? https://drivers.amd.com/drivers/installer/19.30/beta/radeon-software-adrenalin-2019-19.8.1-minimalsetup-190820_web.exe
  22. @Shaaban Ahmed Now you need to think about the security of your PC. You have received two newest crypto-ransomware on your computer. This means that the next time your files will be encrypted again, if you do not take measures to protect.
  23. @Shaaban Ahmed extension .nacro - this is result of STOP Ransomware attack extension .id[C67C79A7-2275].[[email protected]] - this is result of Phobos Ransomware attack The last one was Phobos, after it it is impossible to decrypt files without receiving a unique key for decryption.
  24. Hi can I get your advice? My files are infected with this name extension .nacro.id[C67C79A7-2275].[[email protected]]
  25. Great! If possible, please give some feedback here when it's solved. Thanks.
  26. I did try AMD direct , I have an older graphics card AMD 4800 HD and no drivers for Windows 10 are available unfortunately. Thank you for the recommendations though. I commend you guys for trying to help us in resolving this onslaught by unscrupulous people on the net. I will patiently wait for a positive outcome to my current issue. Thank you guys once again
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