Popular Content

Showing content with the highest reputation since 28. Jan 2017 in all areas

  1. 4 points
    Ransomware infections are unique in many ways. Most importantly, a lot of the natural instincts which are usually correct when dealing with malware infections can make things worse when dealing with ransomware. Please see the following steps as a guideline when dealing with your ransomware infection. Do not delete the ransomware infection The natural instinct of most users is first to remove the infection as quickly as possible. This instinct is, unfortunately, wrong. In most cases, we will require the ransomware executable to figure out what exactly the ransomware did to your files. Finding the right ransomware sample becomes infinitely more challenging when you deleted the infection and can't provide us with the ransomware. It is okay to disable the infection by disabling any autorun entries pointing to it or by quarantining the infection. However, it is important not to delete it from quarantine or to remove the malicious files right away without a backup. Disable any system optimisation and cleanup software immediately A lot of ransomware will store either itself or necessary files in your temporary files folder. If you do use system cleanup or optimisation tools like CCleaner, BleachBit, Glary Utilities, Clean Master, Advanced SystemCare, Wise Disk/Registry Cleaner, Wise Care, Auslogics BoostSpeed, System Mechanic, or anything comparable, disable those tools immediately and make sure there are no automatic runs scheduled. Otherwise, these applications may remove the infection or necessary ransomware files from your system, which may be required to recover your data. Create a backup of your encrypted files Some ransomware has hidden payloads that will delete and overwrite encrypted files after a certain amount of time. Decrypters may also not be one hundred percent accurate, as ransomware is often updated or simply buggy and may damage files in the recovery process. In those cases, an encrypted backup is better than having no backup at all. So we urge you to create a backup of your encrypted files first, before doing anything else. Server victims: Figure out the point of entry and close it Especially recently we have seen a lot of compromises of servers. The usual way in is by brute-forcing user passwords via RDP/Remote Desktop. We firmly suggest you check your event logs for a large number of login attempts. If you find such entries or if you find your event log to be empty, your server was hacked via RDP. It is crucial that you change all user account passwords immediately. We also suggest to disable RDP if at all possible or at least change the port. Also, it is important to check all the user accounts on the server, to make sure the attackers didn't create any backdoor accounts on their own that would allow them to access the system later. Figure out what ransomware infected you Last but not least it is important to determine what ransomware infected you. Services like VirusTotal, which allows you to scan malicious files, and ID Ransomware, which lets you upload your ransom note and encrypted files to identify the ransomware family, are incredibly useful and we will probably end up asking you for the results of either of these services. So by providing them right away, you can speed up the process of getting back your files. If you struggle with any of these points, please feel free to ask for help. Our ransomware first aid service comes with no-strings-attached and is free for both customers and non-customers.
  2. 2 points
    A brief rundown of the exciting improvements we've made to version 12 of Emsisoft Anti-Malware and Emsisoft Internet Security: Improved Behavior Blocker, specifically trained to block all types of ransomware (today’s biggest threat for home-users and enterprises) and for more precise detection of totally new online threats. Improved Scanning Engine, optimized for detection and removal of potentially unwanted programs (PUPs), that represent a major nuisance today. Improved Anti-Malware Network file database lookups to verify scanner- and real-time protection alerts, and to avoid false positives. Revised Whitelisting feature that allows to create exclusions of programs and folders, now with flexible wildcard- and environment variables support. Revised Notifications System, with maximum efficiency to run as quiet as possible in the background without interrupting you during your work. Redesigned User Interface and user experience improvements to make it easier to navigate and more convenient to use. Hundreds of detail improvements and fixes based on community- and tester-feedback, as usual. Download Emsisoft Anti-Malware 12 Beta Installer Emsisoft Internet Security 12 Beta Installer In order to install the beta you need to uninstall any previous versions first, or you can set the "Beta updates" option in version 11. Important! Note that this software is in beta stage which means it is a preview for upcoming features that the developers currently work on, but it isn't well tested yet. It is not advised to use beta software on any production machines. Don't install this if you are not able to deal with operating system crashes. Feedback We would appreciate your feedback of any kind. If you find any new bugs, please create a new topic in the Beta section of this forum. One topic for each issue please, so we can track and respond to them individually.
  3. 2 points
    Finally, I got around to signing up
  4. 2 points
  5. 2 points
    Fabian who works on the decrypters has been ill recently, but we are looking into this. Please be patient. Regards, Sarah
  6. 2 points
    Hello, a2guard.exe is the visible protection process (to put it simple, the Emsisoft icon you see in the system tray). However actual protection drivers start a lot earlier. For example epp.sys (the Emsisoft Protection Platform driver) starts very early in the Windows boot process in order to ensure a protected system even when no user is logged in yet and no other programs have been started.
  7. 1 point
    That is essentially correct. It's an online (or "cloud" if you prefer) database of files with information on whether users allowed or blocked them. When EIS checks for updates, it sends information about files in your Application Rules to our servers to contribute to the Anti-Malware Network database, including whether or not those files/programs are allowed or blocked. If there is a Behavior Blocker alert for a file, and a rule is created for the file based on an option you select in the alert, then that will be sent along with any changes to your Application Rules. Note that you can opt out of sending this information at any time in the Privacy settings in EIS. The Anti-Malware Network is automated. It is also supplemented by information from VirusTotal to help improve accuracy.
  8. 1 point
    hello the issue has been fixed
  9. 1 point
    Did you need assistance with anything?
  10. 1 point
    Hi everyone, I'd like to inform you that we have released 2017.2.0.7213 beta This update will require an application restart. Fixed: Crash while editing custom scan configuration in Scheduled Scans.
  11. 1 point
    I'm going to buy it, but? First of all, I'm happy I'm here. I've already prepared a very detailed review for the product & website and will post it soon. You are in general proved to be smarter than some other top-rated competent software [Lighter, Smoother, but Efficicient] although I'm very sad EIS lacks some of the features I'm eager to have. Also, I must say Thank You special for Mr Kevin Zoll for the gracious support for a new free user even without buying the full product. Before buying the EIS 2017 Version for myself and a friend through a man who has a paypal account here in Egypt because I do not have one , I want to ask some questions. First, I see the EIS is Great but why does it lack other significant modules such as a built-in browser integration, pop-up blocker, password manager & encryption / safes module? - Encryption / safes module is your yard In other words, WHAT IS NEXT FOR 'EIS' in 2017 for major or minor completion? [If you welcome my suggestions, I'll post them if you want] Second, what are the best free top-rated security-related stuff I can install with the EIS product without making conflicts on the OS , e.g. Firefox browser extensions, a second layer of free [or Paid] ransomware protection, system vulnerability patching tool [Flash, Java] & finally best system optimization suite OF THESE? = Firefox browser extensions [disconnectme free or mblock origin or Avira bowser safety or all] = Second layer of free [or Paid] ransomware protection [ RansomFree or KS Antiransomware Tool or MBAM 3.0.6 or VoodooSheild] = System vulnerability patching tool [Heimdal Free or IObit ASCU] = System optimization suite [IObit ASCU or Glarysoft Utilities Pro 5 +] Third, Is you license in the form of serials or files? Fourth, can you provide us a light discount on the licenses which my friend Ahmed will bring for me or not. I see that you do not have a reseller here in Egypt. I told a busnisess care company about you on the phone today while asking for a product there [SUNDAY]. Addition 1 I saw these features in this review http://antivirus-software.specout.com/l/416/Emsisoft-Internet-Security Anti-Spyware/Adware & Vulnerability Protection Where are they evident in the software settings? Addition 2 If there are any conflicts inmy classification tell me Addition 3 Does MBAM 3.0.6 add more security than other stuff [ RansomFree or KS Antiransomware Tool or VoodooSheild] Does Heimdal Free really add to protection to the system with its patching? I need no malware scanner Thank You Please consider this as I want some relief regarding my purchase Waiting & Watching Yours, David =====================================================
  12. 1 point
    Right now I'm waiting on a developer to take a look at the debug info I have. It's not abnormal for us to leave no further status updates from that point, since developers don't tend to communicate their findings to support unless they need more debug information. Since we can reproduce the issue ourselves, we probably won't need more debug information from you, however if our developers do need anything further from you then I will be sure to let you know.
  13. 1 point
    Browser Integration (assuming you mean browser extensions) - This sort of thing is generally used to generate revenue by hijacking your browser search settings, or tracking your browsing habits. Since we have no interest in doing such things, and a browser extension wouldn't provide any real increase in security beyond our Surf Protection, File Guard, and Behavior Blocker we don't feel that browser extensions should be bundled with our products. Pop-Up Blocker - Pretty much every modern browser already has a built-in pop-up blocker, so such a feature would just be a gimmick used to drive sales rather than something really useful for our users. Beyond that, there are already popular and safe extensions that supplement web browser pop-up protection, with included ad blocking, that do a rather good job and we tend to recommend those to our users. Password Manager - There are so many password managers these days that any attempt by us to make one would just be a gimmick to drive sales. These days you can use LastPass for free on multiple devices, and sure beats needing to get used to a new password manager when you change your anti-virus software. And if you don't like LastPass, there are others that are just as good, and even one that is open source (although I would believe it lacks an official browser extension). Encryption / Safes (assuming you mean encrypted storage) - Windows has had a built-in encryption tool called BitLocker for about 10 years, although I would believe it is restricted to only certain editions of Windows. In cases where users don't have BitLocker, or simply don't like it, there are free tools such as CipherShed and VeraCrypt (both are updated versions of TrueCrypt) that should fulfill that role reasonably well. Adding such a feature to our own software would also be nothing more than a gimmick. I know I'm starting to sound like a broken record with the word "gimmick", but trying to re-create all of these features that other people already do for free (and do rather well) is really just something anti-virus software vendors do to make their software stand out in the crowd. If they can't drive sales with superior protection, then at least they can wow potential customers in a store with a bunch of extra bullet points on the box. My biggest recommendation is uBlock Origin for your browser, and if it is also available then uBlock Origin Extras. You can also try things like Ghostery if privacy is a major concern for you. We don't generally recommend extra software with real-time protection in addition to our own, however if you feel it is necessary then we recommend no more than two softwares with real-time protection be installed at the same time. If you want on-demand scanners (Malwarebytes Anti-Malware, Hitman Pro, etc) then those should be OK. We issue license keys, similar to a "serial key". They'll be in the form AAA-BBB-CCC-123 (for reference only, that is not a valid license key). I'll have to ask one of our sales representatives about any available discounts, however you may want to take a look at this information about how to get free license time. Spyware and Adware are malicious software, and thus are classified as "malware" (as are viruses, trojans, ransomware, etc). Our software provides protection against all of these as part of its normal functionality through its File Guard and Behavior Blocker. The only thing you will see separate settings for are Potentially Unwanted Programs (PUPs), since these are not real threats we make detection of them optional. There are known compatibility issues with our software and anti-virus software from both Kaspersky and AVG. I recommend avoiding anything from those vendors that includes real-time protection. All I really know about MBAM these days is that it isn't going to detect droppers (trojans that install another infection) for Locky since they are JavaScript, and not executable files. Beyond that, I know very little about its effectiveness or functionality. I'm not familiar with software from Heimdal, so I can't say whether it would be any help with security.
  14. 1 point
    Hi Igor3301, Do you have any more information, such as any ransom notes? Regards, Sarah
  15. 1 point
    I would stay away from IObit products, and I would also stay away from "System Optimization" suites. These aren't needed at all on your system and if anything, can mess it up in the long run. I've never heard of that website for security products reviews, so I would take what is posted there in a grain of salt. Personally, I don't know how to answer you, since I don't see myself giving recommendations about other products on the forum of a "competing" product. The protection is added only if you update the outdated software it reports. So if you know to keep your Adobe Flash Player, Adobe Reader, Java, VLC, Windows, etc. up to date, there's no need for Heimdal (unless you want it to automate everything). The "protection" you're referring to is to not run outdated software that can be exploited (via EK for instance).
  16. 1 point
    As explained before, please download any of our applications on the website, scan this file any way you want, it is not being detected. The reason this file shows up is an issue with Virustotal's scanner. You can test yourself that the program can be downloaded an installed without any alert from Emsisoft.
  17. 1 point
    Hi Frans DK, I suggest downloading and running Emsisoft Anti-Malware to check for any leftover malware, as we provide a 30 day free trial. Personally, we do not recommend Spyhunter as you cannot remove the threats detection without paying, and there are plenty of products out there (including our own) which have no such requirements to remove any malware found. Emsisoft Anti-Malware would have prevented your system from being compromised and encrypted in the first place. So if you appreciate our support and the fact that we provide a free decrypter, why not do yourself and your files a favour and consider buying our full product. Regards, Sarah
  18. 1 point
    Hi nada hesham, This doesn't look like Xorist. I believe that you are dealing with ASN1 ransomware, which is currently not decryptable; it is difficult to tell since the ransom note is also scrambled. You can check to confirm using ID-Ransomware. Emsisoft Anti-Malware would have prevented your system from being compromised and encrypted in the first place. So if you appreciate our support, why not do yourself and your files a favour and check our product out, and perhaps consider buying it. Regards, Sarah
  19. 1 point
    Hi nada hesham, Are you sure you are dealing with Xorist? Do you have any ransom notes? Regards, Sarah
  20. 1 point
    Thread Closed Reason: Resolved The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. Do Not use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist. All posters requesting Malware Removal assistance are required to follow all procedures in the thread titled START HERE if you don't we are just going to send you back to this thread.
  21. 1 point
    Locky is a ransomware family that first appeared in February last year. Locky uses AES to encrypt files. Encrypted files will have either ".locky", ".zepto", ".odin", ".shit", ".thor", ".aesir", ",zzzzz" or ".osiris" as an extension. The ransom note is named "_HELP_instructions.html", "_-INSTRUCTION.html", "OSIRIS-.html", "_Locky_recover_instructions.txt", "_WHAT_is.html" or "_HELP_instructions.bmp" and asks victims to contact via the tor links. Locky is currently not decryptable. More information can be found here. If you have any questions about this ransomware, you can post here.
  22. 1 point
    I've received your logs, and have forwarded them to one of our developers for review.
  23. 1 point
    Hi, 75 malware (another different set from previous) undetected by Emsisoft. I checked every EXE on VirusTotal and each file is detected as malware. Password: infected http://www55.zippyshare.com/v/WkijAtoA/file.html
  24. 1 point
    Let's take a fresh look. Run fresh scans with Emsisoft Emergency Kit (EEK) and FRST, attach the new EEK and FRST scans to your reply. Be sure to let me know how things are running.
  25. 1 point
    Since these are my samples do you want me to start posting them here?
  26. 1 point
    Copy the below code to Notepad; Save As fixlist.txt to your Desktop. HKLM-x32\...\Winlogon: [Userinit] userinit.exe,", S2 ZAMSvc; "C:\Program Files (x86)\Zemana AntiMalware\ZAM.exe" /service [X] 2017-02-13 23:36 - 2017-02-13 23:38 - 00000000 __SHD C:\o69cN7lvKfo69cN7lvKf 2017-02-13 23:36 - 2017-02-13 23:36 - 00003556 _____ C:\Windows\System32\Tasks\o69cN7lvKf 2017-02-13 23:36 - 2017-02-13 23:36 - 00000000 ____D C:\Users\user\o69cN7lvKf 2017-02-08 19:25 - 2017-02-09 14:52 - 00000000 ____D C:\Users\user\AppData\Local\FSDART 2017-02-08 19:25 - 2017-02-08 19:28 - 00000000 ____D C:\ProgramData\F-Secure 2017-02-08 19:25 - 2017-02-08 19:25 - 00000000 ____D C:\Users\user\AppData\Local\F-Secure 2017-02-08 19:24 - 2017-02-08 19:25 - 00524248 _____ (F-Secure Corporation) C:\Users\user\Downloads\F-SecureOnlineScanner.exe 2017-01-05 14:58 - 2017-01-05 14:58 - 0000000 _____ () C:\Users\user\AppData\Roaming\gdfw.log 2017-01-05 14:58 - 2017-01-05 14:58 - 0000779 _____ () C:\Users\user\AppData\Roaming\gdscan.log 2017-01-04 15:21 - 2017-01-04 15:21 - 0047026 _____ () C:\ProgramData\agent.1483536097.bdinstall.bin 2017-01-04 16:10 - 2017-01-04 16:10 - 0029016 _____ () C:\ProgramData\agent.1483539047.bdinstall.bin 2017-01-04 16:10 - 2017-01-04 16:10 - 0219387 _____ () C:\ProgramData\cl.1483538758.bdinstall.bin 2017-01-04 15:33 - 2017-01-04 15:33 - 0055871 _____ () C:\ProgramData\dm.1483536780.bdinstall.bin 2017-01-04 16:06 - 2017-01-04 16:06 - 0035314 _____ () C:\ProgramData\dm.1483538773.bdinstall.bin 2017-02-13 23:37 - 2017-02-12 16:26 - 11353495 _____ () C:\Users\user\AppData\Local\Temp\0b03.dll 2017-02-09 18:14 - 2017-02-09 18:14 - 44048864 _____ (Skype Technologies S.A.) C:\Users\user\AppData\Local\Temp\SkypeSetup.exe Task: {696B7250-0AE8-4869-B8AC-A3E80328B01E} - System32\Tasks\fs1news => Chrome.exe hxxp://fs1news.ru/afishasm Task: {855F7071-AD57-4A92-A92C-15ABC6943B0A} - System32\Tasks\o69cN7lvKf => C:\o69cN7lvKfo69cN7lvKf\o69cN7lvKf.vbs Close Notepad. NOTE: It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST64 and press the Fix button just once and wait. If the tool needed a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Attach it to your reply. Note: If the tool warns you about an outdated version please download and run the updated version.
  27. 1 point
    You can download from one of the following links: http://cdn.emsisoft.com/EmsisoftAntiMalwareSetup.exe http://dl.emsisoft.com/EmsisoftAntiMalwareSetup.exe If you haven't already, you may want to try restarting the computer. That usually resolves the issue you mentioned.
  28. 1 point
    Thank you for your submission. I will look into it as soon as possible.
  29. 1 point
    Thank you for your submission. A database update has already been issued and will be available via online update within the next minutes.
  30. 1 point
    Unless you are having problems, it is time to do the final steps. Now to remove most of the tools that we have used in fixing your machine: Download Delfix from here and save it to your desktop. Ensure Remove disinfection tools is checked. Also place a checkmark next to: Create registry backup Purge system restore Click the Run button. When the tool is finished, a log will open in notepad. I do not need the log. You can close Notepad. Empty the Recycle Bin Download to your Desktop: - CCleaner Portable UnZip CCleaner Portable to a folder on your Desktop named CCleaner Run CCleaner Open the CCleaner Folder on your Desktop and double-click CCleaner.exe (32-bit) or CCleaner64.exe (64-bit) Click "Options" and choose "Advanced" Uncheck "Only delete files in Windows Temp folders older than 24 hours" Then go back to "Cleaner" and click the "RunCleaner" button. Exit CCleaner. You can delete and uninstall any programs I had you download, that you do not wish to keep on the system. To Remove EEK simple delte the EEK for in the of your System Srive, normally C:\EEK Run Windows Update and update your Windows Operating System. Articles to Read: How to Protect Your Computer From Malware How to keep you and your Windows PC happy Web, email, chat, password and kids safety 10 Sources of Malware Infections That should take care of everything. Safe Surfing!
  31. 1 point
    The website itself is compromised and redirecting visitors. I was just redirected to an MS Support scam page.
  32. 1 point
  33. 1 point
    Spora encrypted files cannot be decrypted without paying the ransom.
  34. 1 point
    Hi willaien, We will look into the malware file you provided and update you when we have something. Regards, Sarah
  35. 1 point
    Yes, you can do that as well. Just go to Protection > Surf Protection, then uncheck "hide built in list". Highlight the URL and then click the EDIT RULE button. As for the firewall, you can manage firewall rules on the Protection > Firewall tab or under Settings > Exclusions, depending on what you want to whitelist.
  36. 1 point
    Hi everyone, We just have released 2017.1.1.7166 hotfix to beta and stable. This update will require an application restart. Fixed: Issue with being disconnected from Emsisoft Enterprise Console. (if applicable) Fixed: A2cmd crash on 32-bit Windows.
  37. 1 point
  38. 1 point
    Thank you for your submission. I will look into it as soon as possible.
  39. 1 point
    Just download the Emisisoft Antimalware and you'll be able to choose activate trial for 30 days. Remember to uninstall any other antivirus where possible
  40. 1 point
    Fabian, Why does your BB check the reputation of a file with your cloud (so the hash is generated anyway), find out it has a bad reputation (is not trusted/is infected on your cloud) and doesn't do anything with it? It does not make any sense: - the work was already done (hash, CPU usage, upload of hash, reputation scan etc ) -Why keep a malware in memory??? In all these cases the BB checked for the reputation on its own!
  41. 1 point
    As mentioned before: It is working as intended. Doing what you ask would require us to send hashes of every single application you ever start to our server for checking. We won't do that, as it is highly invasive to your privacy. We most likely will never do that.
  42. 1 point
    Hello there, Do you still have the Chrome_Font.exe file that your girlfriend ran? It may be that they updated the ransomware. Regards, Sarah
  43. 1 point
    If you check the update logs, you will see that no new updates were published since a few hours, this is why it seems the update isn't working.
  44. 1 point
    Hello, We just have released build 2017.1.0.7138 beta. This update will require an application restart. Improved: Integration with Emsisoft Enterprise Console. Improved: Minor GUI improvements.
  45. 1 point
    Win 7 64 bit autoupdate to 7125. No problem with update and scans. Noticed that if you pause a scan, the little moving magnifying glass for scanner still moves and says it is scanning.
  46. 1 point
    You're not confused. You'd--hopefully--have an old file somewhere and then the same file that got encrypted. An old backup? A file you emailed to someone so you could retrieve it from your email? I gather the program is basically automatically reverse-engineering the encryption by comparing files. Y'all are brilliant.
  47. 1 point
    No problem, It may seem severely restrictive but also eliminates confusion when working on several infected systems.
  48. 1 point
    Thank you for your submission. I will look into it as soon as possible.
  49. 1 point
    Hello, We just have released build 2017.1.0.7125 beta. This update will require an application restart. Improved: Integration with RRM partners. Improved: Minor GUI improvements.
  50. 1 point
    We did have that setup in the past, but in the end, people just think they should do a Full Scan, wasting hours upon hours on a scan they don't need. We really, really want them to do Malware Scans, because they are all that is needed to figure out if the system is infected. Everything beyond that, is just a waste of time and energy. The Custom Scan is essentially pre-configured to be the same as the Full Scan used to be. We are talking 1 vs 2 clicks. If you find yourself doing Full Scans often, you can always save the scan set and just start it using a double click from your Desktop. But you really shouldn't. Your hardware and electricity bill will thank you.