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Showing content with the highest reputation since 05/18/19 in all areas

  1. 2 points
    Possibly in the future, just give us some time. 😉
  2. 2 points
    I've forwarded your ID and MAC addresses to the creator of STOPDecrypter so that he can archive them in case he is able to figure out your decryption key at some point in the future. All you have to do now is give us some time, and we'll do what we can for you.
  3. 2 points
    That's an offline ID. Support for it should be added to STOPDecrypter soon, and once that happens it should be possible for you to decrypt your files.
  4. 1 point
    Here is the note: YOUR FILES ARE ENCRYPTED !!! TO DECRYPT, FOLLOW THE INSTRUCTIONS: To recover data you need decrypt tool. To get the decrypt tool you should: 1.In the letter include your personal ID! Send me this ID in your first email to me! 2.We can give you free test for decrypt few files (NOT VALUE) and assign the price for decryption all files! 3.After we send you instruction how to pay for decrypt tool and after payment you will receive a decryption tool! 4.We can decrypt few files in quality the evidence that we have the decoder. DO NOT TRY TO DO SOMETHING WITH YOUR FILES BY YOURSELF YOU WILL BRAKE YOUR DATA !!! ONLY WE ARE CAN HELP YOU! CONTACT US: [email protected] ATTENTION !!! THIS IS YOUR PERSONAL ID WICH YOU HAVE TO SEND IN FIRST LETTER: QY 5P 3f /+ iC qr bq AU SA VT XU Q5 Xf SH 7F ac tv SM WB qk gm bU +K /2 0X o4 Zy S9 JW Zx 5s NH ZI Sj sZ sQ /B Cf J1 fd pU oi aZ j5 gb gf 3h oG 4P +a QU yn es Hd 8k F5 Xq zX Ew ZA r8 nV y0 4z B6 JA Hy NM l0 ZD hO v0 2h PK X7 vj 6g 5J yO be Fs b6 FW +R X/ Bp kd so 1Z jo nF ti EF ut 49 /o wV Ky dX YG PK cR n1 nd 39 Qr uj 7U JN gS MS HJ jI mx bn Sv b4 mS q6 CH 6H Vs d5 m/ Xg 4X al b8 X4 kx +4 he y5 mu dJ mc aT Mv rf GM 1Z Z9 Fp tx N8 2L ZA vt +l fe 38 a3 w1 3/ Ks Fm br L/ TC I9 8I ax rZ fD Wy jo Vm wT 4X Fy rd bo 34 qW PA CM zn c8 42 lb qj ML v/ WP Za pL Fe kJ VC 5P +A CJ bD 2q fp am +u N/ Xl xI 1N N3 Qs oz AR d5 kW n5 7u si n+ Oy DE ML mi SD M1 t5 c1 a7 As Wu g7 ME kd Qh /T X+ jW r9 h8 9f bX 6D G+ 2N 0v Bi Vd tY pP 1c w1 fu dE 5m Zr Sz Ak z5 FX IO BG 1F Ly zk Ri s5 5D nu nt fc 3Q 8B aA ez tM NV cx b7 5T Y+ ES Xi 7R /N zl rJ O8 xP +u mW kF Sj QJ UT /H o0 Vw 2q +/ Z5 w1 wo ry 3G I3 fL RZ wx cO S7 VJ Eh jg FA YB U5 ux 6H +c Zn dG D2 oS gh VR kG xW 4f xq 8K Ya EA Hx cf D/ iD 75 zs MF fo yz 94 69 fr FW MN Kd LK Th 0=
  5. 1 point
    I understand it can be frustrating, however figuring out your decryption key is going to take some time. Please try your best to be patient, and we'll do what we can to help you.
  6. 1 point
    The offline ID and Key for .muslat has been added to STOPDecrypter. Just download a fresh copy of STOPDecrypter, and it should be able to decrypt any files that were encrypted using the offline key for the .muslat variant of STOP/Djvu.
  7. 1 point
    stapp is correct that EAM won't run on Windows XP. Also, please note that it is impossible to secure a Windows XP system. It has serious security vulnerabilities that Microsoft will never patch, and which will only grow more numerous over time. I highly recommend installing another Operating System on the computer in question which is still receiving security updates.
  8. 1 point
  9. 1 point
    THANK U VERY MUCH...ALL THE DATA HAS BACK NOW 😍
  10. 1 point
    @Yassine, @Luwie, @Rizkifebian, @Din please note that your ID's (PpzYa3nBba2MZq4MUGgxoZcZ7cbXBKtzNcipyRt1) is an offline ID, and support for it was added to STOPDecrypter this afternoon. Simply download STOPDecrypter again and run it, and then new version should be able to decrypt your files: https://download.bleepingcomputer.com/demonslay335/STOPDecrypter.zip
  11. 1 point
    EAM doesn't work on XP or Vista now. System requirements are :- For Windows 7/8.1/10, 32 & 64 bit
  12. 1 point
    [+] Loaded 42 offline keys Please archive the following info in case of future decryption: [*] ID: PpzYa3nBba2MZq4MUGgxoZcZ7cbXBKtzNcipyRt1 [*] MACs: 54:EE:75:D0:9E:A4, 00:FF:BF:00:80:E5, 7C:67:A2:4C:F6:BD, 7E:67:A2:4C:F6:BC, 7C:67:A2:4C:F6:BC, 7C:67:A2:4C:F6:C0 This info has also been logged to STOPDecrypter-log.txt --------------------------------------------------------------------------------------------------------------- Decrypted 0 files! Skipped 45 files. [!] No keys were found for the following IDs: [*] ID: PpzYa3nBba2MZq4MUGgxoZcZ7cbXBKtzNcipyRt1 (.gerosan ) [*] ID: PpzYa3nBba2MZq4MUGgxoZcZ7cbXBKtzNcipyRt1 (.gif ) [*] ID: PpzYa3nBba2MZq4MUGgxoZcZ7cbXBKtzNcipyRt1 (.zip ) [*] ID: PpzYa3nBba2MZq4MUGgxoZcZ7cbXBKtzNcipyRt1 (.rar ) Please archive these IDs and the following MAC addresses in case of future decryption: [*] MACs: 54:EE:75:D0:9E:A4, 00:FF:BF:00:80:E5, 7C:67:A2:4C:F6:BD, 7E:67:A2:4C:F6:BC, 7C:67:A2:4C:F6:BC, 7C:67:A2:4C:F6:C0 This info has also been logged to STOPDecrypter-log.txt please help me STOPDecrypter-log.txt
  13. 1 point
    You're welcome. Just follow the instructions I posted at the following link: I've forwarded your ID and MAC addresses to the creator of STOPDecrypter so that he can archive them in case he is able to figure out your decryption key at some point in the future. All you have to do now is give us some time, and we'll do what we can for you.
  14. 1 point
    OK, it looks like any infection had already been removed. Your computer should be OK for now.
  15. 1 point
    I've forwarded your ID and MAC addresses to the creator of STOPDecrypter so that he can archive them in case he is able to figure out your decryption key at some point in the future. As for your FRST logs, please download the following fixlist.txt file and save it to the Desktop: https://www.gt500.org/emsisoft/fixlist/arx/2019-06June-11/fixlist.txt NOTE: It's important that both files, the FRST download from earlier and the fixlist file, are in the same location or the fix will not work. If you need to, please copy the files from your Downloads folder to your desktop. Run the FRST download from earlier, and press the Fix button just once and wait. If for some reason the tool needs to restart your computer, please make sure you let the computer restart normally. After that let the tool complete anything it still needs to do. When finished FRST will generate a log on the Desktop (Fixlog). Please attach it to a reply.
  16. 1 point
  17. 1 point
    @kevinliangts I've forwarded your ID and MAC addresses to the creator of STOPDecrypter so that he can archive them in case he is able to figure out your decryption key at some point in the future. All you have to do now is give us some time, and we'll do what we can for you.
  18. 1 point
    The problem with that, as JeremyNicoll mentioned, is that debug logging needed to be on when the issue happened otherwise it won't tell us anything about it. Since debug logging is turned off by default due to slight performance degradation and the amount of disk space it can waste, you would have had to turn it on manually before the issue occurred.
  19. 1 point
    > Perhaps I can send the debug logs ? Only if you had debug logging turned on before and during the problem. Most users do not ever have it on because it can slow EAM down. It also creates files which grow in size very fast... You can check - the place where you'd choose to turn it on is at Settings -> Advanced -> Debug Logging.
  20. 1 point
    QA isn't aware of any issues with languages reverting to English. Unfortunately, without debug logs, it wouldn't be possible for us to know for certain why it happened.
  21. 1 point
    You're welcome.
  22. 1 point
    OK, I'll ask QA if there are any known issues with languages changing.
  23. 1 point
    Yes, Emsisoft Anti-Malware includes protection from Potentially Unwanted Programs (PUPs).
  24. 1 point
    This is STOP Djvu Ransomware, and we need a sample of the malware. Can you check Task Scheduler for a suspicious task running very often (like every 5 minutes)? If you find it, please disable it, then go to Properties for it, Actions tab, and select the "Start a program" - click Edit, and note the location the executable is. Find that executable and upload it to VirusTotal, then send me a link to it. If you need further help with this, I will have a support team member reach out to you for more guided assistance. I do need that malware sample ASAP. In addition to securing the malware executable, please follow the directions in this article to provide me the Personal ID and MAC addresses of the infected machine. https://kb.gt500.org/stopdecrypter
  25. 1 point
    You're welcome. Thanks, and you're welcome - your English is very good too. Hopefully Frank will see the first few posts above and the relevant changes will happen in a future release.
  26. 1 point
  27. 1 point
    doesn't matter what gender it is, it would be Mon even if feminine because it starts with a vowel, and Mes wouldn't look right as the word Emsisoft isn't pluralised.
  28. 1 point
    There are still some bugs in the current implementation of Emsisoft Cloud Console (which is what you're seeing in MyEmsisoft when you manage your workspace). It's still a beta, and our developers are still adding features and making changes to existing functionality, so every now and then a new bug will be introduced. Zwergenmeister already reported this as a bug, and the response from QA was that it is a known issue and is being worked on.
  29. 1 point
    Did you restore settings to factory defaults (under Advanced Settings)?
  30. 1 point
    > I suppose you could argue that it should be called Mon Emsisoft ... Or "Ma"? What gender is an "Emsisoft"? Maybe it would be more, umm, sympathetic (or do I mean sympathique?) to say "Ma". Or "Mes" if they're a plural entity?
  31. 1 point
    haha, thanks, or should I say merci 😀 I suppose you could argue that it should be called Mon Emsisoft 😄 Also, where it says Mon, and then Les Appareils, and Licences below that, it probably should say Mes, and then Appareils and Licences
  32. 1 point
    It also says the last update was 'il y a il y a 1 min' - I think the 'il y a' shown in grey needs to be removed
  33. 1 point
    Does Settings -> Advanced -> User-interface language say English or French? (I don't know why it might have changed, but at least you should be able to get French back.)
  34. 1 point
    Only two seats on the license key associated with your workspace appear to have been used, and the third seat doesn't appear to have ever had a device associated with it.
  35. 1 point
    Hello, ECC its just in beta, it will be corrected soon, i have also report that.
  36. 1 point
    Hallo und danke für die Anfrage. Vielen Dank auch für die Unterstützung @eric cartman Eventuell noch als Nachtrag ein Verweis zur Übersicht der Produkt-Updates: https://blog.emsisoft.com/de/category/emsisoft-neuigkeiten/produkt-updates/
  37. 1 point
    As Amigo-A pointed out, it should technically be safe as long as you keep backups of both the encrypted files and the ransom notes. Just be sure not to miss anything, as the odds of recovering data from a drive you have reformatted and reinstalled Windows on are extremely slim.
  38. 1 point
    https://blog.emsisoft.com/de/33459/neu-in-2019-5-verbesserte-myemsisoft-uebersicht-beta/
  39. 1 point
    Hi Frank, first it looks really good, i will switch all stuff to Cloud now ..... Same things missing hope it will come back later: 1) OS Information , EAM Version , Reset to default rule if user have edited 2) License is not showing correct i have not used all 60, also it would be good to see where all the license are used like the old user account list 3) Security Question: All stuff from the Cloud are only options for configuration, there is now and really no way to get data from client or data to clients right ? Same german translation issues 1) Scan Days 2) Berechtigungen und Schutzrichtlinien Frank thank You my Friend i will be report all Stuff i see in the next few weeks in use Regards Christian
  40. 1 point
    Hi Zwergenmeister Thanks for your feedback. Please note that ECC is in beta stage and we're adding new stuff and fixing things on a regular base. 1. planned 2. known and being worked on 3. data: what would you like to get from and send to a device ? german translation will be updated. VG Frank
  41. 1 point
  42. 1 point
    Most ad blockers will block cryptominers as well, so specialized extensions for it aren't necessarily needed. I know uBlock Origin started blocking them almost immediately after CoinHive started to be exploited (although it appears to be one of the third-party filter lists that are enabled by default that are blocking it).
  43. 1 point
    Now i removed every tool and free virus protection software
  44. 1 point
    Cryptocurrency miners are fairly well detected. I would believe they mostly just use pre-existing mining software, and use a trojan to sneak it onto someone's computer without their knowledge, so detecting them is usually fairly easy. Unfortunately this does mean that EAM has to detect any legitimate mining software, since it could always be bundled with malware for the purposes of using your hardware to mine for someone else's profit.
  45. 1 point
    I don't know the source of the infection MR, By the why the contents quarantina has ben delete by the avast boots scan. Here I'm attach the log from EEK, i don't know whether this can help. sory my bad english...
  46. 1 point
    As Amigo-A said, that is more than likely a variant of the STOP ransomware. ID Ransomware can confirm that, and can let you know if STOPDecrypter can recover your files. Here's a link to ID Ransomware: https://id-ransomware.malwarehunterteam.com/ If STOPDecrypter can't recover your files, then note that it can still be used to get information that may be able to help the creator of STOPDecrypter figure out your decryption key. Here's a link to instructions on how to get this information with STOPDecrypter: https://kb.gt500.org/stopdecrypter Also, while most ransomwares will automatically delete themselves after they finish encrypting files, some are now leaving behind components on computers they infect that will encrypt any new files saved and will encrypt any files you manage to decrypt. It's best to check and make sure that no such components have been left behind, so I recommend following the instructions at the link below to get us logs from FRST so that one of our experts can make sure there is nothing malicious still on your computer (please attach the log files FRST saves to a reply to this topic on the forums): https://help.emsisoft.com/en/1738/how-do-i-run-a-scan-with-frst/ Note: If anything that appears suspicious is found in your logs, then your post will be split into a new topic to facilitate better communication between you and whoever is assisting you. We'll also try to make sure that you are following the new topic so that you receive e-mail notifications when someone replies to it.
  47. 1 point
    After checking the PC (or only folders with encrypted files), you can use the free tool to decrypt files - STOPDecrypter (link) This process should be approached with caution. Read the attached text file. Due to the nature of encryption, only files that are encrypted with offline keys can be decrypted. We recommend that you make a test decryption of a small number of encrypted files and make copies of them in advance.
  48. 1 point
    Sophal You correctly think this site with kmspico is the source of the infection! Due to the launch of a malicious file from there STOP Ransomware encrypted your files. Before you decrypt the files, you need to make sure that there is neither this infection nor any other infection on the PC. We have seen cases when those who suffered from previous versions STOP Ransomware successfully decrypted files, but then they were attacked by the same encryptor, which encrypted files with a different extension, and used an encryption key that cannot be calculated. In punishment for haste and complacency, the user lost his files a second time and, possibly, forever. As experience shows, very often after encryption on a PC, this or another infection remains, which you could get together with the encryptor. Malicious programs often work in groups: trojans of a different type, password hijackers, backdoors, dormant malware, dangerous browser plugins. Therefore, I advise you to check your PC for active and dormant malware. This can be done here in the forum in the next section. You can also download the free tool Emsisoft Emergency Kit yourself and check the computer.
  49. 1 point
    "Opt in " 1 click, " Opt out " 1 click, so convenience is the same either way. For people who like not to having to renew every year its fine, but, many people are unaware of this, you know how people are, they just click click click without reading a dam thing. Many people will be receiving invoices they are not expecting and this is how the slimy companies get them. Not saying Emsisoft is one of these, on the contrary Emsisoft is one of the best, if not the best, for integrity and customer service. I just don't like opt out. If you continue on this route then you need a page to pop up with 4 inch letters explaining what is happening so that there is no way anyone can miss it.
  50. 1 point
    Then you should already know how to get them.
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