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Showing content with the highest reputation since 06/13/20 in Posts

  1. 2 points
    Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ There is no way to know for certain, however it is theoretically possible that someone may be able to obtain private keys for decryption. Unfortunately it isn't possible to know if or when that may happen.
  2. 2 points
    In theory it's possible. If private keys are released that be can use to decrypt files, or if someone finds a vulnerability in the way the ransomware encrypts files.
  3. 2 points
    This information may help specialists. I have added even more samples on my article. We will try to analyze all incoming samples in the hope that something will change. You need to collect all encrypted files. If decryption becomes possible, information will be published and you will receive a message from support specialists. A rare specialist works on weekends. I work daily, but unfortunately my strength and desire to help you is not enough to decrypt.
  4. 2 points
    In the sample, that encrypts files with the .avdn extension, there is no code from the real MedusaLocker Ransomware. There is a small piece of code in the another sample that adds a 'random' extension to encrypted files, but this piece is not base. He is well defined by antivirus engines as Avaddon Ransomware.
  5. 2 points
    DrWeb support usually do not use international names of ransomware.
  6. 2 points
    Results of checking your files: https://id-ransomware.malwarehunterteam.com/identify.php?case=9da99e33569fe0af64a43b520f35bababd09ad3c https://id-ransomware.malwarehunterteam.com/identify.php?case=2e2e29f85fe2918c33683e2faeade22e51cf81ec https://id-ransomware.malwarehunterteam.com/identify.php?case=2f1a3356c8705f995285ab41e9456bc61f11d20e
  7. 2 points
    Hello. Information was sent to virus monitoring team, please, wait for reply. I received such a message from Dr.Web specialists. They are working on decryption.
  8. 2 points
    This is the general all decryptors page from Emsisoft. There is no decryptor for files encrypted by this ransomware yet. https://www.emsisoft.com/ransomware-decryption-tools/free-download
  9. 2 points
    I must say more precisely -> You trust Emsisoft Personally, I only help a little to unmask the ransomware.
  10. 2 points
    The ransomware doesn't need to put important information on the same hard drive/partition as the files it encrypted. This is why I recommend waiting to reinstall Windows.
  11. 2 points
    Don't reinstall Windows until we know for certain what is needed to decrypt files. If there is something other than what's contained in the encrypted files and the ransom notes that's necessary for decryption, then you could wipe that out by reinstalling Windows, thus making it impossible to decrypt your files. For now just rely on Anti-Virus software to clean up the system. If you're not certain if it's clean, then let us know, and we can assist you.
  12. 2 points
    Specialists of several companies (Emsisoft, DrWeb) are working on decryption of files that are encrypted by Avaddon. There are currently no decryptors and successful decryption methods without paying a pay for ransom.
  13. 2 points
    I am waiting for the verification results. I have provided samples of files and malware, it remains to wait and hope. It is worse when they immediately say that "decoding by our forces is impossible."
  14. 2 points
    My WSC does not recognise EAM either. Recommending that we should "uninstall EAM, restart the PC twice, and then reinstall EAM", on top of having to constantly disable and re-enable EAM components to deal with the still unfixed issue of excessive CPU usage, is uncceptable for a piece of software that is not exactly cheap.
  15. 1 point
    This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  16. 1 point
    Our analysts believe the ransomware is secure, and that we will not be able to make a decrypter for it.
  17. 1 point
    It's impossible to include a key we don't have. This is a newer variant of STOP/Djvu. Fortunately your ID is an offline ID, however we don't yet have the private key for it. I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  18. 1 point
    One day Your hard work will be helpful to everyone sir.we support you. Can I send my decrypted files and note to you sir? I didn't send them to dr.web yet.before that can I send them to you sir?will you check my AVADDON files are decryptable or not?
  19. 1 point
    See: https://help.emsisoft.com/en/1597/download-installation/
  20. 1 point
    I don't think you were incorrect, I just think you'd didn't know about how it works Taken from here, have a little read. https://www.online-tech-tips.com/windows-7/run-old-programs-in-64-bit-windows-7-with-compatibility-mode-options/
  21. 1 point
    Is this what you are talking about? If it is then that is because you are using Windows 10 and it doesn't need to say Windows 10. All program installers (not just EEK) look like that.
  22. 1 point
    It's possible your files were encrypted by one ransomware, and then encrypted by another as well. We wouldn't be able to tell for certain without seeing an encrypted file and a copy of the ransom note.
  23. 1 point
    Necessary requirements are indicated on the page https://legal.drweb.com/encoder/?lng=en and in the form of sending files, they can be attached to the message. For different decryption, different elements may be needed. File pairs may not be needed if there is an encoder file that was found. But what will happen in each case, I do not know. You can try to send only encrypted files and a note with ID. The encoder name in the DrWeb database is Trojan.DownLoader33.50335, Trojan.DownLoader33.59028 SHA-256: 05af0cf40590aef24b28fa04c6b4998b7ab3b7f26e60c507adb84f3d837778f2 SHA-256: fa4626e2c5984d7868a685c5102530bd8260d0b31ef06d2ce2da7636da48d2d6 But you can only specify a link to the article. It has both earlier and newer Avaddon Ransomware samples.
  24. 1 point
    Dr. Web does not release free decrypters. Their ransomware decryption service is strictly a paid service, however they will at least let you know if your files can be decrypted before they require you to pay anything. If they do require a file pair, then you'll need to find one. Try to remember if you ever sent any files to others (via e-mail, file sharing services, etc) or if you ever saved them to any kind of external media (CD's, DVD's, USB flash drives, etc).
  25. 1 point
    For files that received the .avdn extension after encryption, I provided 2 different samples of the encryptor in DrWeb. In the newer version, files already receive 'random' extensions. These are other samples of the encryptor. Most likely, newer ones will cardinally differ from earlier ones. I contact Dr.Web specialists as a usual user. But I collect and provide all available information, encryptor samples and everything else that is needed. Main link: https://legal.drweb.com/encoder/?lng=en Support works in 10 languages. Anyone can order a test decryption by providing: - 5 different encrypted files and unencrypted original files; - a original unedited ransom note. No need to change anything in the files. If the victim has not previously used DrWeb products and there was no active DrWeb protection on his PC when the files were encrypted, then after a successful tested decrypt, you will need to purchase the Rescue Package for 150 euros. Support specialists will tell you what needs to be done.
  26. 1 point
    Key calculation is not finished yet, there are no final results. There is also no message that decryption is not possible, as is often the case.
  27. 1 point
    I had not done this so am doing it right now. Thank you for all your help.
  28. 1 point
    More than likely not. There are too many threads about this ransomware to keep track of, or to be able to reply to all of them. Our recommendation is to keep an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/
  29. 1 point
    This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  30. 1 point
    In regards to reinstalling Windows, we haven't found anything that would suggest you shouldn't do it, however it would be best to wait for Dr. Web to finish their analysis as well just in case they find a reason why reinstalling Windows would be bad.
  31. 1 point
    The Online/offline ID thing only applies to the STOP/Djvu ransomware, as it uses pre-programmed credentials to encrypt files when it can't connect to its command and control servers so that the criminals can try to maximize their illicit income from victims paying the ransom.
  32. 1 point
    For you it may "little",but for us your and emsisoft's service always biggest. And sir please,can you react to my previous questions? Please sir I'm expecting your answer.
  33. 1 point
    Ok thank you sir. I always trust you.and I'm waiting only for your AVADDON decrypter.I never trust them. Please consider my request. Shall I reinstall windows or not? because till AVADDON affect my pc,I used windows 7 professional.now it has expired and no secure.so I'm going to upgrade to 10. Are there any problems to my important ransomware affected files by upgrade my windows?. Please sir ...answer. Should I keep those files in same pc with same windows or can I move them to another disk?
  34. 1 point
    I did not have time to add this yesterday. Avaddon ransomware and its operators do not care about decrypting files after paying the ransom. Most likely, they will receive a day and hide. This has already happened to those who paid the ransom. They received neither a decryptor nor a feedback. The page that should automatically propose this turned out to be inoperative - error 404. This may be a temporary technical problem, but any such incident means that the extortionist will spit about your files. They need money, money, and again money. Be careful! Do not let yourself be fooled!
  35. 1 point
    Removing malware can be done using antivirus software, which can be downloaded free of charge and run a scan in real time. If you are already on the Emsisoft company forum, then the logical action would be to download the Emsisoft software and check the system or all drives that are connected. Test results can be added to the message and Emsisoft specialists will help with the analysis of the results.
  36. 1 point
    Avaddon Ransomware One of the victims, at my request, provided encrypted files and a ransom note. I added to this malware samples, early and newest. This is analyzed by decryption specialists. If there is a positive result, I will let you know. This will apply to all cases that have been until today.
  37. 1 point
    Hi, I found that HTML file in a total other directory and mailed you some files as requested. I could manage to safe most of my files. Thank you so much for your support.
  38. 1 point
    @Manoj Kumar The Emsisoft Decryptor was updated with the key for the .usam extension.
  39. 1 point
    This is a newer variant of STOP/Djvu. Fortunately your ID is an offline ID, however we don't yet have the private key for it. I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  40. 1 point
    This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  41. 1 point
    This is a newer variant of STOP/Djvu. Fortunately your ID is an offline ID, however we don't yet have the private key for it. I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  42. 1 point
    @haydn - I've been googling for info about the DebugDiag tool. I found a series of screenshots - at https://www.cantabilesoftware.com/support/DebugDiagTool - which show that setting (v1.2 of the tool) up to collect a series of dumps (albeit for a specific product) requires you to specify where they will be put. Presumably the earlier version of the tool also gave a user a chance to specify where dump etc would be written? Or failing that, used a standard location and told you were it was? I don't understand how anyone could set something like this up and then not keep an eye on what it was collecting. Also... did you ever look at the dumps? Did you run any of the diagnosis scripts? Did the tool ever do anything that you found useful? It seems to me that these tools are only of use to developers (because whatever information is in the dumps etc will only mean something to them, and in any case only they can actually fix the programs that are failing). The only situation where a user might use this tool is (like in the "Cantabile" support link above) when a product's developers need a particular user to use the tool to collect information which will then be sent to the developers. I wouldn't expect any normal user to do this unless explicitly told to by some company's tech support staff.
  43. 1 point
    It's been a while since I've had to answer that question, so let me check with QA to make sure I give you the right answer. If you excluded the application from both scanning and monitoring, and it didn't help, then EAM almost certainly isn't the cause of the issue. When an application is excluded from both scanning and monitoring, EAM won't even open hooks to it when it's running. EAM should also list the status as "Excluded" in the Behavior Blocker processes list. The UI has to load the information from a2service.exe, and it needs to load all of the information that appears in the list, which can take a few seconds to complete. The UI framework we use may also slow it down a little bit, since I would believe it is rendering the list as an HTML table (or something to that effect). Off the top of my head I don't know how frequently the list refreshes, however I don't think it's intended to be a real-time processes list. The amount of time it takes to load the data from a2service is just too long in most cases. Virtualization software (VMware Workstation, Virtual Box, etc) to run Windows in an isolated environment with snapshot support might help with that. Especially since you can still run most flavors of Linux as the host OS, and then just fire up Windows as needed.
  44. 1 point
    We don't find them. They're donated by victims with offline ID's who have paid the ransom. That's why we can't know when we'll receive a private key for an offline ID.
  45. 1 point
    In 2020.6 we added a new service for handling reporting to the Windows Security Center. As for why exactly WSC isn't reading the status of EAM correctly, we're not certain if that's a bug on our side or Microsoft's (WSC has always been flaky). The only known fix for this issue right now is to uninstall EAM, restart the PC twice, and then reinstall EAM. We recommend downloading from MyEmsisoft if you already have an account, otherwise you can find alternate downloads at the link below: https://help.emsisoft.com/en/1597/download-installation/
  46. 1 point
    Hallo, Wir haben festgestellt, dass die überwiegende Mehrheit der Benutzer diese Benachrichtigung deaktiviert hatte, und haben uns daher entschlossen, diese zu entfernen. Emsisoft Anti-Malware zeigt Benachrichtigungen an wenn keine Verbindung zu unseren Update-Servern hergestellt werden kann und Windows benachrichtigt Sie, wenn die Datenbank um mehr als 24 Stunden veraltet ist. Sie können die Protokolle überprüfen, um sicherzustellen, dass Updates installiert wurden. Claude
  47. 1 point
    Any files with an ID that ends in t1 should be decryptable once someone donates the private key for the .nlah variant to us.
  48. 1 point
    ok have just tried that (I also toggled the EAM yesterday as it happens, and Fast Startup is disabled on my machine) and while it worked following a restart, I;ve just turned the machine on again (hard boot) and it's happened again - wsc showed 'getting protection info' and the revolving circle of dots for about 2 minutes then it gave up and now shows the yellow exclamation mark icon again I have debug logs for this if they're of interest
  49. 1 point
    This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ This is an offline ID, however we don't yet have the private key for it. I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ Google tarafından sağlanan çeviri: Bu bir çevrimdışı kimlik, ancak henüz özel bir anahtarımız yok. Varyantınız için özel anahtarı ne zaman ekleyebildiğimizi görebilmeniz için şifre çözücüyü haftada bir veya iki kez çalıştırmanızı öneririz. Aşağıdaki bağlantıda daha fazla bilgi var: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  50. 1 point
    Newer variants of STOP/Djvu (like the one your files were encrypted by) use RSA keys. We know how the encryption and decryption processes work, and it's not possible to decrypt without the private key. Keep in mind that we have the capability of running the ransomware in safe environments for analysis, and we've analyzed it fairly thoroughly over the year or so that it's been in distribution.
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