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Showing content with the highest reputation since 02/28/20 in Posts

  1. 2 points
    I am running decrypter in every 2 days. I hope...! I will have my files decrypted one day soon. I hope...! :) Thank you
  2. 1 point
    On 26-03-2020 my PC was infected with .opqz encryption. I dont know what to do now. Please help.
  3. 1 point
    EEK has been succesfully updated to the latest version.
  4. 1 point
    Thanks a lot, I'm re-installing windows asap
  5. 1 point
    Also Frank and the team are aware of this issue on Win 10. You should be able to delete EEK on Win 10 after trying to...rebooting...... and then trying again. https://support.emsisoft.com/topic/32932-eek-10048/?tab=comments#comment-202058
  6. 1 point
    This is an offline ID, however we don't yet have the private key for it. I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  7. 1 point
    I have installed Firefox (ain't it fast) and I can view that website with no problems at all. Rather than continue digging in Edge, I will just change browsers. Adios Amigos.
  8. 1 point
    Till now i haven't found any solution instead of paying the money to ransomware gang. Although i have my fills so i will wait for the decryption tool as thees files are important but i'm not going to pay single bit coin. Also i want to pay special Thank's to Emsisoft Support Team for there valuable support.
  9. 1 point
    I recommend uploading a copy of the ransom note along with an encrypted file to ID Ransomware so that you can verify which ransomware you are dealing with: https://id-ransomware.malwarehunterteam.com/ You can paste a link to the results into a reply if you would like for me to review them.
  10. 1 point
    Your ID is an online ID, so we won't be able to decrypt your files even if we find the private key for offline ID's. If law enforcement is able to gain access to the servers operated by the criminals and release their database of keys for use in decryption tools, then we'll be able to add those to our decryption service, however until something like that happens there won't be anything we can do for your files. Μετάφραση από την Google: Το αναγνωριστικό σας είναι ένα αναγνωριστικό ηλεκτρονικού ταχυδρομείου, επομένως δεν θα μπορέσουμε να αποκρυπτογραφήσουμε τα αρχεία σας, ακόμη και αν βρούμε το ιδιωτικό κλειδί για τα αναγνωριστικά εκτός σύνδεσης. Εάν η επιβολή του νόμου είναι σε θέση να αποκτήσει πρόσβαση στους διακομιστές που λειτουργούν από τους εγκληματίες και να απελευθερώσει την βάση δεδομένων τους με κλειδιά για χρήση στα εργαλεία αποκρυπτογράφησης, τότε θα μπορέσουμε να τα προσθέσουμε στην υπηρεσία αποκρυπτογράφησης, ωστόσο μέχρι να συμβεί κάτι τέτοιο, t είναι οτιδήποτε μπορούμε να κάνουμε για τα αρχεία σας.
  11. 1 point
    @GT500 At least there is a chance to recover the data, I´ll be patient. Thanks a lot.
  12. 1 point
    Hello @Nabeel If you want, you can send me the sites that you suspect, and I will check them in an alternative way with alternative antivirus software and let you know the results.
  13. 1 point
    But, @GT500 doesn't that exclude from scanning everything inside the selected folder? The OP does not want that.
  14. 1 point
    @SeriousHoax you are right. That dialog was an old/initial one and was replaced with a completely different text later. This bug slipped through in the migration to the new UI, we will fix this. Thanks.
  15. 1 point
    Thanks for that. I'll work through those steps on Monday and report back.
  16. 1 point
    Emsisoft Anti-Malware does not scan e-mails in mail clients, however if your mail client supports IOfficeAntiVirus or AMSI then it will request Emsisoft Anti-Malware scan files via these Microsoft API's. Most Microsoft software (Microsoft Edge, Internet Explorer, Microsoft Office, etc) supports at least one of these API's. Even Windows Explorer will use them when extracting files from ZIP archives. Even if your mail client doesn't support these API's, Emsisoft Anti-Malware does automatically scan executable files when they are opened to make sure they are safe, and monitors them with its Behavior Blocker.
  17. 1 point
    For those of you who have VPN software installed, does uninstalling the VPN software have any effect on the issue? You can reinstall it again after testing.
  18. 1 point
    The files that were decrypted would have been encrypted by the offline ID... as explained in the FAQ, the malware sometimes encrypts some files with an online key, and others with an offline key. Those 3 files just got lucky. The decryptor would not show the ID if it decrypted them; only if it could not decrypt the files.
  19. 1 point
    It's the a2service that's out of control on both my laptop and desktop - even worse now that I updated to 2020.3.0.10024. Everything was working fine before the two most recent program updates arrived.
  20. 1 point
    Is it only in a2start.exe? CPU usage wasn't high in a2service.exe as well?
  21. 1 point
    @stapp we have fixed the progress bar issue in the upcoming eek beta2, which is to be released soon.
  22. 1 point
    Yes only in the beta. Plus the theme is very similar to EAM. I like it
  23. 1 point
    We don't have the private key for your variant's offline ID yet. Once we're able to find it, we'll add it to our database, and you should be able to decrypt your files. My recommendation is to run the decrypter once every week or two so that you can see when we've been able to add the private key. Also, if you want to run an Anti-Virus scan on the computer to remove infections then you can use Emsisoft Emergency Kit. It's free for personal/home use.
  24. 1 point
    t1 - This is a good sign. It is possible that in the future it will be possible to decrypt some of the files. This is a new version of STOP Ransomware. Decryption specialists have not yet received the decryption key. You not need do nothing with the files. Wait answer of specialists Emsisoft support. The malware may still be in the system. You need to do a check Windows and attach the logs to the message.
  25. 1 point
    If you want to make sure the Behavior Blocker is working, there's a batch file in the ZIP archive at the following link that should trigger a detection when you run it: https://www.gt500.org/emsisoft/bb_test.zip Just extract it somewhere, double-click on the batch file, and let Emsisoft Anti-Malware quarantine it. If you don't allow it to be quarantined, then it won't work as an effective test anymore.
  26. 1 point
    Link to decrypter download page. Link to instructions for using the decrypter (PDF). Link to "file pair" submission form. Link to more information about the decrypter. <- Article at BleepingComputer.com Link to more detailed information about STOP ransomware (covers more than just STOP/Djvu). <- Forum post at BleepingComputer.com How do I remove the ransomware? The STOP/Djvu decrypter will stop the ransomware from running so that it can't continue encrypting your files, however it doesn't completely remove the ransomware. Most Anti-Virus software will detect STOP/Djvu if you run a scan for it, however if you don't have Anti-Virus software installed then you can run a Malware Scan with Emsisoft Emergency Kit (free for home/non-commercial use). Note that formatting the hard drive and reinstalling Windows will also remove the infection, however this ransomware is particularly easy to remove, so if a computer is only infected with STOP/Djvu then formatting the drive would be unnecessary. Will removing the infection unlock my files? No. Your files are encrypted. This encryption needs to be reversed (via a process called "decryption") before your files will be usable again. This encryption cannot be removed or undone simply by removing the STOP/Djvu ransomware infection. The decrypter can't decrypt my files? In most cases this means you have an online ID. It could also mean your files were encrypted by a newer variant of STOP/Djvu. See below for explanations. Why won't the decrypter run? The decrypter requires version 4.5.2 or newer of the Microsoft .NET Framework, so this could mean your version of the .NET Framework is out of date. We recommend installing the latest version of the .NET Framework (4.8 at the time of writing this), and then trying the decrypter again. Why is the decrypter stuck on "Starting"? When you run the decrypter, it looks for encrypted files. It will say "Starting" until it is able to find some. If the decrypter remains stuck on "Starting" for a long period of time, then this means it is unable to find any encrypted files. Offline ID. When the ransomware can't connect to its command and control servers while encrypting your files, it uses a built-in encryption key and a built-in ID. Offline ID's generally end in t1 and are usually easy to identify. Since the offline key and ID only change with each variant/extension, everyone who has had their files encrypted by the same variant will have the same ID and the files will be decryptable by the same key (or "private key" in the case of RSA encryption). Online ID. In most cases the ransomware is able to connect to its command and control servers when it encrypts files, and when this happens the servers respond by generating random keys for each infected computer. Since each computer has its own key, you can't use a key from another computer to decrypt your files. The decrypter is capable of working around this with older variants as long as it has some help, however for newer variants there is nothing that can be done to recover files. Old Variants. Old variants were those in distribution until near the end of August, 2019. Our decrypter supports offline ID's for almost all older variants, and can decrypt files for those with offline ID's without needing any help. For online ID's, it's necessary to supply file pairs to our online submission form so that the decrypter can be "trained" how to decrypt your files. A list of extensions from older variants can be found at the bottom of this post. New Variants. These use a more secure form of RSA encryption. Support for some offline ID's has been added to the decrypter for newer variants, and support for new offline ID's will be added as we are able to figure out decryption keys for them. As for online ID's, due to the new form of encryption, there's currently nothing the decrypter can do to help recover files. Will it ever be possible to decrypt new variants with online ID's? That depends on whether or not law enforcement is able to catch the criminals who are behind this ransomware. If law enforcement is able to catch them and release their database of keys, then we can add those to our database for decryption. If you would like to report this ransomware incident to law enforcement, then please click here for more information. The more reports law enforcement agencies receive, the more motivation they have to track down the criminals. What is a file pair? This refers to a pair of files that are identical (as in they are the exact same file), except one copy is encrypted and the other is not. Our decryption service can analyze the differences between an encrypted file and an original unencrypted copy of the same file, allowing it to determine how to decrypt that type of file. For most victims with an older variant of STOP/Djvu, submitting file pairs will be the only way they will get their files back. File pairs only work for one type of file. Due to the way encryption works in STOP/Djvu, file pairs can only help the decryption service figure out how to decrypt one type of file. For instance, if you submit a file pair for an MP3 file, then the decrypter will be able to decrypt all of your other MP3 files, however it won't be able to decrypt any other type of file. There are some exceptions to this, such as certain newer Microsoft Office documents (such as DOCX and XLSX) since those files are technically ZIP archives. The decrypter can't decrypt all of my pictures even though I submitted file pairs for them? JPEG/JPG images have a format oddity that causes file pairs to be specific to each source of pictures, rather than the file format in general. As an example, if you have pictures from two different cameras, and submit a file pair from the group of pictures from one of the cameras, then the decrypter will only be able to decrypt files from the camera that the file pair came from. In order to decrypt all JPEG/JPG images, you will need to submit file pairs from every source you've obtained those pictures from. What does "Remote name could not be resolved" mean? It's an indication of a DNS issue. Our first recommendation is to reset your HOSTS file back to default. Microsoft has an article about this at the following link: https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default Is there anything I can do to help catch these criminals? The best thing you can do right now is file a report with your country's national law enforcement. There is more information available at the following link: https://www.nomoreransom.org/en/report-a-crime.html Extensions from older variants that the decrypter supports:
  27. 0 points
    Not that I'm aware of. My recommendation is to run the decrypter once every week or two so that you can see when we've been able to add it. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ That's an offline ID, so the answer to this question is "yes". Once we get the private key for this variants we'll be able to add it to our database, and you files should be decryptable. I recommend running the decrypter once every week or two so that you can see when we've been able to add it.
  28. -1 points
    There are certain things that are detected by path (usually what we classify as PUPs, aka. "Potentially Unwanted Programs"). You can add it to the scan exclusions to keep it from being deleted. Here's how: Open Emsisoft Anti-Malware. Click on the little gear icon on the left side of the Emsisoft Anti-Malware window (roughly in the middle). Click on Exclusions in the menu at the top. The exclusions section contains two lists (Exclude from scanning and Exclude from monitoring). Look for the box right under where it says Exclude from scanning. Click on the Add folder button right below the Exclude from scanning box. Navigate to the folder you would like to exclude, click on it once to select it, and then click OK. Close Emsisoft Anti-Malware.
  29. -1 points
    Yes, it does. Technically the folder name isn't a false positive. The only way to prevent it from being detected is to add it to exclusions.
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