Leaderboard

  1. GT500

    GT500

    Emsisoft Employee


    • Points

      669

    • Content Count

      11632


  2. Kevin Zoll

    Kevin Zoll

    Emsisoft Employee


    • Points

      298

    • Content Count

      18785


  3. Fabian Wosar

    Fabian Wosar

    Emsisoft Employee


    • Points

      298

    • Content Count

      4406


  4. Elise

    Elise

    Emsisoft Employee


    • Points

      256

    • Content Count

      8249



Popular Content

Showing content with the highest reputation since 10/13/09 in Posts

  1. 7 points
    Official word is, "yes". We will give free license extensions to anyone who upgraded to Windows 10 and was unable to use the firewall. Once the issue has been resolved, please either submit a support ticket in our helpdesk system, or send a Private Message on the forums to me (English Support) or Thomas Ott (English/German Sales). Be sure to mention that you would like to have your license extended due to the Windows 10 issues and include in your message any license keys that were in use on a computer with Windows 10. Feel free to link to this forum post if you would like to.
  2. 6 points
    As announced earlier, we are changing our firewall strategy and will soon merge Emsisoft Internet Security with Emsisoft Anti-Malware, effective as of our next release in October. Instead of developing our own firewall module, we’re going to rely on the built-in Windows Firewall core that has proven to be powerful and reliable. Its only weak point is the fact that anyone can freely change the firewall configuration. In other words, if malware manages to run on the PC with sufficient administrator permissions, it’s able to allow itself to get through the firewall. To resolve this vulnerability, we’ve developed a new Firewall Fortification feature for Emsisoft Anti-Malware’s Behavior Blocker as part of our 2017.8 release. Firewall Fortification detects and intercepts malicious actions from non-trustworthy programs in real time before they can cause any damage. Behavior Blocker alert: Firewall manipulation All 2017.8 improvements in a nutshell Emsisoft Anti-Malware New: Firewall Fortification feature that blocks illegitimate manipulations of Windows Firewall rules. Improved: Forensics logging. Fixed: Rare program freezes on opening the forensics log, confirming of surf protection notifications and during malware detection. Fixed: Computer restart instead of computer shutdown executed, when set for a silent scan. Several minor tweaks and fixes. Emsisoft Enterprise Console Improved certificate handling to avoid connectivity issues. Several minor user interface improvements. Several minor tweaks and fixes. How to obtain the new version As always, so long as you have auto-updates enabled in the software, you will receive the latest version automatically during your regularly scheduled updates, which are hourly by default. New users please download the full installer from our product pages. Note to Enterprise users: If you have chosen to receive “Delayed” updates in the Update settings for your clients, they will receive the new software version no earlier than 30 days after the regular “Stable” availability. This gives you time to perform internal compatibility tests before a new version gets rolled out to your clients automatically. Have a great, well-protected day! View the full article
  3. 4 points
    Guten Tag, Wir haben mittlerweile mehrfach etabliert, dass Emsisoft nicht das Programm Ihrer Wahl ist. Sie haben sich bereits anderweitig ein Antivirus gesucht, dass auch noch dreißig weitere Funktionalitäten mitabdeckt. Fakt ist jedoch, dass viele Leute eben auch ein Antivirenprogramm suchen, dass nicht noch fünfzig Extras mitbringt, die man nicht will oder nicht braucht. Für diese Leute gibt es eben Emsisoft Anti-Malware und die meisten unserer Kunden sind mit der Tatsache, dass es eben 'nur' ein Rundumschutz für den Rechner ist und nicht mehr, zufrieden. Für all die angesprochenen Features - Passwortgenerator, Kinderschutz, etc - gibt es bereits gute Programme, die man sich bei Bedarf installieren kann. Viele Leute haben aber entweder keine Kinder oder wollen diesen den Zugang nicht beschränken, warum sollten wir diesen Leuten einen Kinderschutz mitinstallieren. Einige haben eben auch nicht RAM oder CPU im Überfluß, für diese Leute ist es noch ärgerlichr wenn das RAM durch ein AV belegt ist, dass aufgrund von ungenutzten Features die Ressourcen auffrisst. Fazit: Es gibt viele Antivirenprogramme, die die eierlegende Vollmilchsau sein wollen und versuchen alle Programme in einem zu vereinen. Es gibt User, die diesen Ansatz nicht mögen und nur ein Antivirenprogramm wollen. Nicht mehr. Für diese Leute gibt es, zum Beispiel Emsisoft Anti-Malware. Sie gehören nicht zu dieser Gruppe und das ist ok. Mit freundlichen Grüßen Kathrin
  4. 4 points
    Which for everything related to our core technologies (engine, behavior blocker, cleaning engine) would be me. Hi, nice to meet you! Next time someone looks strange at me for talking to myself I can now point them to this post and tell them you asked me to talk to me . Your argument is that we chose Bitdefender because it is "the best". Both Kaspersky as well as Avira consistently score higher in pure on-demand tests than Bitdefender does. If you consider PUP detection ESET is a superior contender as well. We considered all of them at one point or another but they were discarded for various reasons. The article is based on the submission we got through the "Submit information about detected Malware" option in all our products, which reports back meta data (infection names, number of infected objects) about all infections found by our products.
  5. 4 points
    Actually, there is a system behind it: My workstation computers are named after noble gases, like Krypton or Helium. Computers that I only use temporarily or belong to guests are named after transition metals like Titanium. Non-computer devices like smartphones are named after non-metals like Oxygen. All systems and VMs that are used for malware testing are named after radioactive elements like Uranium. Needless to say my WLAN and local workgroup is called "Periodic Table". And yes, I spent a significant amount of time coming up with that system and I am proud of it .
  6. 3 points
    Link to decrypter download page. Link to instructions for using the decrypter (PDF). Link to "file pair" submission form. Link to more information about the decrypter. <- Article at BleepingComputer.com Link to more detailed information about STOP ransomware (covers more than just STOP/Djvu). <- Forum post at BleepingComputer.com How do I remove the ransomware? The STOP/Djvu decrypter will stop the ransomware from running so that it can't continue encrypting your files, however it doesn't completely remove the ransomware. Most Anti-Virus software will detect STOP/Djvu if you run a scan for it, however if you don't have Anti-Virus software installed then you can run a Malware Scan with Emsisoft Emergency Kit (free for home/non-commercial use). Note that formatting the hard drive and reinstalling Windows will also remove the infection, however this ransomware is particularly easy to remove, so if a computer is only infected with STOP/Djvu then formatting the drive would be unnecessary. Will removing the infection unlock my files? No. Your files are encrypted. This encryption needs to be reversed (via a process called "decryption") before your files will be usable again. This encryption cannot be removed or undone simply by removing the STOP/Djvu ransomware infection. The decrypter can't decrypt my files? In most cases this means you have an online ID. It could also mean your files were encrypted by a newer variant of STOP/Djvu. See below for explanations. Why won't the decrypter run? The decrypter requires version 4.5.2 or newer of the Microsoft .NET Framework, so this could mean your version of the .NET Framework is out of date. We recommend installing the latest version of the .NET Framework (4.8 at the time of writing this), and then trying the decrypter again. Why is the decrypter stuck on "Starting"? When you run the decrypter, it looks for encrypted files. It will say "Starting" until it is able to find some. If the decrypter remains stuck on "Starting" for a long period of time, then this means it is unable to find any encrypted files. Offline ID. When the ransomware can't connect to its command and control servers while encrypting your files, it uses a built-in encryption key and a built-in ID. Offline ID's generally end in t1 and are usually easy to identify. Since the offline key and ID only change with each variant/extension, everyone who has had their files encrypted by the same variant will have the same ID and the files will be decryptable by the same key (or "private key" in the case of RSA encryption). Online ID. In most cases the ransomware is able to connect to its command and control servers when it encrypts files, and when this happens the servers respond by generating random keys for each infected computer. Since each computer has its own key, you can't use a key from another computer to decrypt your files. The decrypter is capable of working around this with older variants as long as it has some help, however for newer variants there is nothing that can be done to recover files. Old Variants. Old variants were those in distribution until near the end of August, 2019. Our decrypter supports offline ID's for almost all older variants, and can decrypt files for those with offline ID's without needing any help. For online ID's, it's necessary to supply file pairs to our online submission form so that the decrypter can be "trained" how to decrypt your files. A list of extensions from older variants can be found at the bottom of this post. New Variants. These use a more secure form of RSA encryption. Support for some offline ID's has been added to the decrypter for newer variants, and support for new offline ID's will be added as we are able to figure out decryption keys for them. As for online ID's, due to the new form of encryption, there's currently nothing the decrypter can do to help recover files. Will it ever be possible to decrypt new variants with online ID's? That depends on whether or not law enforcement is able to catch the criminals who are behind this ransomware. If law enforcement is able to catch them and release their database of keys, then we can add those to our database for decryption. If you would like to report this ransomware incident to law enforcement, then please click here for more information. The more reports law enforcement agencies receive, the more motivation they have to track down the criminals. What is a file pair? This refers to a pair of files that are identical (as in they are the exact same file), except one copy is encrypted and the other is not. Our decryption service can analyze the differences between an encrypted file and an original unencrypted copy of the same file, allowing it to determine how to decrypt that type of file. For most victims with an older variant of STOP/Djvu, submitting file pairs will be the only way they will get their files back. File pairs only work for one type of file. Due to the way encryption works in STOP/Djvu, file pairs can only help the decryption service figure out how to decrypt one type of file. For instance, if you submit a file pair for an MP3 file, then the decrypter will be able to decrypt all of your other MP3 files, however it won't be able to decrypt any other type of file. There are some exceptions to this, such as certain newer Microsoft Office documents (such as DOCX and XLSX) since those files are technically ZIP archives. The decrypter can't decrypt all of my pictures even though I submitted file pairs for them? JPEG/JPG images have a format oddity that causes file pairs to be specific to each source of pictures, rather than the file format in general. As an example, if you have pictures from two different cameras, and submit a file pair from the group of pictures from one of the cameras, then the decrypter will only be able to decrypt files from the camera that the file pair came from. In order to decrypt all JPEG/JPG images, you will need to submit file pairs from every source you've obtained those pictures from. What does "Remote name could not be resolved" mean? It's an indication of a DNS issue. Our first recommendation is to reset your HOSTS file back to default. Microsoft has an article about this at the following link: https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default Is there anything I can do to help catch these criminals? The best thing you can do right now is file a report with your country's national law enforcement. There is more information available at the following link: https://www.nomoreransom.org/en/report-a-crime.html Extensions from older variants that the decrypter supports:
  7. 3 points
    It means that the tests done by AV-C and AV-T have a clear image of how they think AV software should work. The problem arises when your product doesn't fit the mould. Then you get penalized for not doing what everyone else does, even though what everyone else does may not be in the best interest of the user, to begin with. Best example: Snooping around in your encrypted connections, which literally every AV vendor screwed up at least once in the past and probably will continue to happen, exposing users to potentially greater risks than most malware does. For starters, the test sets aren't nearly as representative anymore. When we participated in AV-T and AV-C both tested with less than 200 samples a month on average. 200 samples out of literally tens of millions. The exact selection isn't clear and not representative of what users deal with either. None of them tests with PUPs for example, even though a simple look at any tech support community will tell you, that it is probably by far the biggest problem users are dealing with. So no, neither of those test scores represents real-life performance and it becomes blatantly obvious when you go to places like Bleeping Computer, GeeksToGo, Trojaner Board, Malekal, and all those other communities where people infected by malware show up for help and look at what products these victims used at the time they became infected. Then you will notice that a lot of these products with perfect scores don't look nearly as perfect in real-life conditions. The reason for this discrepancy is quite simple: Most AV vendors will specifically optimise their products for these tests. The most severe cases are where vendors end up outright cheating and detecting the test environments which then results in a change of behaviour of the product (think Dieselgate, but with anti-virus). But there are many ways you can game these tests. For example: you can try to figure out the threat intel feeds the companies use, then just buy those same threat intel feeds so you have all samples in advance you can track their licenses and supply different signatures to them or use your cloud to treat those test systems differently some particularly shady organisations literally also sell you their sample and malicious URL feed, so you can just outright buy the samples and URLs your product will get tested on later What you end up with as a result is a product that is optimised really really well for the exact scenario they are being tested under using the exact type of URLs and samples these testers use, but that is utterly useless when it comes to anything else. We just really don't want to create this type of product. So when we were asked whether we wanted to continue to participate this year, we discussed the matter internally, looked at what we get out of these tests (meaning: whether these tests have a discernable impact on our revenue) and decided that they are simply not worth it and that the tens of thousands of Euros we spent on them every year would be better spent on extending our team and building new ways of keeping our customers safe.
  8. 3 points
    Ransomware infections are unique in many ways. Most importantly, a lot of the natural instincts which are usually correct when dealing with malware infections can make things worse when dealing with ransomware. Please see the following steps as a guideline when dealing with your ransomware infection. Do not delete the ransomware infection The natural instinct of most users is first to remove the infection as quickly as possible. This instinct is, unfortunately, wrong. In most cases, we will require the ransomware executable to figure out what exactly the ransomware did to your files. Finding the right ransomware sample becomes infinitely more challenging when you deleted the infection and can't provide us with the ransomware. It is okay to disable the infection by disabling any autorun entries pointing to it or by quarantining the infection. However, it is important not to delete it from quarantine or to remove the malicious files right away without a backup. Disable any system optimisation and cleanup software immediately A lot of ransomware will store either itself or necessary files in your temporary files folder. If you do use system cleanup or optimisation tools like CCleaner, BleachBit, Glary Utilities, Clean Master, Advanced SystemCare, Wise Disk/Registry Cleaner, Wise Care, Auslogics BoostSpeed, System Mechanic, or anything comparable, disable those tools immediately and make sure there are no automatic runs scheduled. Otherwise, these applications may remove the infection or necessary ransomware files from your system, which may be required to recover your data. Create a backup of your encrypted files Some ransomware has hidden payloads that will delete and overwrite encrypted files after a certain amount of time. Decrypters may also not be one hundred percent accurate, as ransomware is often updated or simply buggy and may damage files in the recovery process. In those cases, an encrypted backup is better than having no backup at all. So we urge you to create a backup of your encrypted files first, before doing anything else. Server victims: Figure out the point of entry and close it Especially recently we have seen a lot of compromises of servers. The usual way in is by brute-forcing user passwords via RDP/Remote Desktop. We firmly suggest you check your event logs for a large number of login attempts. If you find such entries or if you find your event log to be empty, your server was hacked via RDP. It is crucial that you change all user account passwords immediately. We also suggest to disable RDP if at all possible or at least change the port. Also, it is important to check all the user accounts on the server, to make sure the attackers didn't create any backdoor accounts on their own that would allow them to access the system later. Figure out what ransomware infected you Last but not least it is important to determine what ransomware infected you. Services like VirusTotal, which allows you to scan malicious files, and ID Ransomware, which lets you upload your ransom note and encrypted files to identify the ransomware family, are incredibly useful and we will probably end up asking you for the results of either of these services. So by providing them right away, you can speed up the process of getting back your files. If you struggle with any of these points, please feel free to ask for help. Our ransomware first aid service comes with no-strings-attached and is free for both customers and non-customers.
  9. 3 points
    Please note that Emsisoft Anti-Malware for Windows XP hasn't been updated (as in program updates) in over 2 years, and we never intended on continuing long-term database update support for it. In fact, we discontinued our own database updates for it over a year and a half ago, and those still running Emsisoft Anti-Malware on Windows XP have only been receiving BitDefender database updates. We've decided that it is time to stop redistributing those BitDefender updates for Windows XP, as all they are doing is giving those on Windows XP a false sense of security. In addition, it is extremely dangerous to continue using Windows XP. It has (for several years now) had well-known and major security vulnerabilities that Microsoft will never fix. These vulnerabilities make it trivial to infect a Windows XP system, and there is no security software in the world that is capable of preventing it. We can not, in good conscience, continue to provide any support for this version of Windows, as we announced on December 31st, 2015: https://blog.emsisoft.com/2015/12/02/why-we-believe-its-not-ethical-to-sell-antivirus-software-for-windows-xp-any-longer/ We highly recommend that you upgrade to a newer Operating System that is still supported. It doesn't matter if that's a newer version of Windows, or something free like Linux or BSD, as long as you'll be receiving security updates from whoever makes it. New vulnerabilities are discovered almost every day for every major Operating System (Windows, Linux, BSD, MacOS, Android, etc) so it is absolutely critical that you are able to receive security updates from whoever made the Operating System to help keep you and your data safe.
  10. 3 points
    Wenn alle Features eingebaut würden, die Galaxy wünscht, dann würde ich EAM sofort deinstallieren. Ich mag das Programm so wie es ist und hoffe, das bleibt auch so.
  11. 3 points
    Is this working OK now for everyone else? If it is, then there's no need for any more logs. All we needed was a traceroute to send to our CDN provider to help in identifying the server that was having the issue, and I managed to get one of those the other day.
  12. 3 points
    @achtsam Es wird eher langsam Zeit, dass Du deinen privaten Kreuzzug einstellst. Das nimmt ja wirklich paranoide Züge an.
  13. 3 points
    Hello, a2guard.exe is the visible protection process (to put it simple, the Emsisoft icon you see in the system tray). However actual protection drivers start a lot earlier. For example epp.sys (the Emsisoft Protection Platform driver) starts very early in the Windows boot process in order to ensure a protected system even when no user is logged in yet and no other programs have been started.
  14. 3 points
    Today, we've received information that our Dutch team member Rob R. passed away yesterday afternoon, after suffering from an unexpected heart attack last Wednesday. Rob was our lead software tester and we always admired him for his special eye to track down the most tricky bugs. He joined our team more than five years ago by voluntarily sending over a brand new and complete Dutch translation of our software. Shortly after he initiated our efforts in offering physical delivery of our software on CD boxes and USB sticks. He also demonstrated a great interest in testing security software which recently led him to becoming our lead tester for Emsisoft Anti-Malware and Emsisoft Internet Security. Rob will truly live on in our memories as a valued team member and friend.
  15. 3 points
    Hardik587 You are indeed becoming most wearisome. There is an old expression among diehard Texans. "No matter how much you kick a dead horse it won't get up" This is exactly what you are doing.
  16. 3 points
    Hello, please send me your license key via PM (personal message). I will add some days to your key as a sign of goodwill.
  17. 2 points
    I am running decrypter in every 2 days. I hope...! I will have my files decrypted one day soon. I hope...! :) Thank you
  18. 2 points
    If you want to make sure the Behavior Blocker is working, there's a batch file in the ZIP archive at the following link that should trigger a detection when you run it: https://www.gt500.org/emsisoft/bb_test.zip Just extract it somewhere, double-click on the batch file, and let Emsisoft Anti-Malware quarantine it. If you don't allow it to be quarantined, then it won't work as an effective test anymore.
  19. 2 points
    We just added the private key for .reha offline ID's on Thursday, which is why it suddenly was able to decrypt your files. Thanks for letting us know that it worked. 👍
  20. 2 points
    That's an offline ID. Support for it should be added to STOPDecrypter soon, and once that happens it should be possible for you to decrypt your files.
  21. 2 points
    > Thanks how do I turn off the notification please ? See: Settings - Notifications - Browser Security verifications
  22. 2 points
    Other companies have 10 to 100 times the number of employees we do. Having one person there that fixes bugs in Windows Insider builds isn't much of an issue there. However, us doing that would mean ~30% of all development time disappears to keep a couple of hobbyists happy who use a system that is not intended for use in production systems on their production system. We do include insider builds in our QA runs, so we know if or what is broken so we can fix it in time for a release. But unless something is fundamentally broken, risking system security or stability, we won't fix bugs specific to insider builds before a release to web is close.
  23. 2 points
    If you’re a regular reader, you’ve probably noticed that something has changed about our blog… That’s right: everything has changed. When we started the original blog more than a decade ago, little did we know how popular it would become. From a few hundred visits per month back in 2004 to more than 100,000 now, the Emsisoft Security blog has become a major destination for people looking for straight-talking security advice from our team of malware and online security experts. Sadly, while the actual articles have progressed in leaps and bounds since the early days, the blog page itself has received little love and was starting to feel inadequate for the breadth of content we are now offering our readers. We decided to change that and embarked on the biggest redesign of our blog ever. After lots of brainstorming and gathering feedback, we are excited to show you what we’ve been working on and hope that it will make discovering, exploring and sharing our content even better. So, go ahead and check out our redesigned security blog now, or read on about the exciting changes you can look forward to. See what’s new Without further ado, below are some key highlights from the many improvements we have made to your Emsisoft Blog experience: Home page Visitors to Emsisoft’s Blog will now be greeted by a clearly structured home page, with a prominent “Featured Article” chosen by the team to highlight the latest insights into online security. The page itself is divided into clear categories with a selection of the latest articles for each, so it’s easy to browse through each section and dive into those that you find most interesting. From the latest videos, to Protection Guides and Enterprise Security, there’s something for every security-conscious reader. Category pages All posts are now grouped into clear categories and can be accessed from any part of the blog using the new category menu. Each main category page has been designed with a clear purpose and provides an intuitive way to browse the most relevant articles. While the Emsisoft News articles are organized in a timeline, the Protection Guides are grouped by topic to allow you to find the most relevant information in one place. Go ahead, have a look around! Readability First and foremost, a blog should be a pleasure to read. Once you’ve found what you’re looking for, reading should be a pleasant, distraction-free experience. We have reduced the clutter around the actual article text and adjusted the layout and typeface, creating the feeling of reading a high-quality book, whether it’s on a desktop or on your mobile phone on the go. Quick Search Find any article in a matter of seconds with our new search function. With hundreds of online security articles published over the years, our completely new search functionality makes finding that one article about ‘ransomware payment methods’ a breeze. Simply click on the magnifying glass in the header to bring up the search box, start typing and results will appears instantly. Sharing Options To achieve our ultimate goal of a malware-free world, it’s critical to share our insights and security advice with as many people as possible. We’ve now made it easier than ever to share articles or even sections of articles via social media or email: simply click on your favorite social network on our new sharing menu on the left-hand side to share the whole article with your friends and colleagues, or select a particularly insightful sentence or paragraph and share it via the new context menu that appears. We want to hear from you This article only touches the surface of all the changes we’ve made for you in our new Emsisoft Security blog, and we plan to continue developing it over the coming months. As excited as we are about the improvements, ultimately we have made them for you, our readers and customers. Let us know what you think about the new design, the functionality and the reading experience. The post Welcome to the all-new Emsisoft Security Blog appeared first on Emsisoft | Security Blog. View the full article
  24. 2 points
    Guten Tag, Bei Schwachstellen in einer Software ist es eigentlich immer am Besten wenn der Softwarehersteller die Schwachstelle behebt. Er ist der einzige, der Zugriff auf den Quellcode hat und diesen direkt verändern kann. Selbst der Patch von Microsoft ist ein wenig eine Krücke in diesem Sinne, da er nur den Zugriff verhindert und nicht wirklich die Schwachstelle behebt. Intel hat jedoch angekündigt innerhalb einer Woche eine Patch zu veröffentlichen und spätestens bis Ende Januar für alle zur Verfügung zu stellen. Emsisoft kann hier nicht dasselbe leiste wie Microsoft oder Intel, da wir weder den Quellcode von Windows noch für die Intelprozessoren haben. Wir werden jedoch, wie immer, unsere Verhaltensanalyse und den Dateiwächter mit allen Signaturen ausrüsten um Malware die diese Schwachstelle nutzen will zu blockieren. Besser ist es jedoch so schnell wie möglich sämtliche Sicherheitsupdates zu installieren. Ein Antivirenprogramm ist keine Alternative zu Sicherheitupdates. Mit freundlichen Grüßen Kathrin
  25. 2 points
    Arbeite doch einfach selbst Deine Profilneurose auf, oder suche Dir professionelle Hilfe. Ich bin ziemlich sicher, daß das Sammeln von likes und dislikes Dir nicht wirklich weiterhelfen wird...
  26. 2 points
    Hello to you all, l don't know how some of you are going to react to my post but the end is what matters. On Friday morning we (company) where infected from the Cry36 Virus(Ransom). Our Server 2008R2 was with anti-virus and with Windows Update.. up to date.. At the time we had a external Hard drive connected to the server (the only one we had) since we didn't have a duplicate due the second one failed on us. Due to hard times here in Greece we thought that one hard drive was enough. Since our server was under repair with a raid problem we had an live backup. All our files where encrypted.. Most you will probably understand. We called local Police, Internet Crime Center Greece and Interpol. We had support for a number o techs, antivirus profs in Greece and around the world. We had no choice but to gamble with the hackers. They asked for $800 in bit coin. We had nearly every day email exchange with them. The process to obtain bit coin was a long and stressing time. The amount of money we where loosing day by day was nightmare. After 8 days we had the bit coin, we transferred them to the people responsible and in 15min we had the unlock.exe we our ID and a password from Greece to US. They even gave us instructions and warnings not to damage the files. We got all our files back!!!!!!!!!!!!!! Yes we did the wrong thing and payed. In the end we lost a lot of money and lived 10 days of hell!!!!! The virus was infected from a personal email...
  27. 2 points
    For reinstallation media, always use the Media Creation tool to ensure as much updates as possible are included (this is generally a good idea because it also reduces the amount of updates you'll have to install after installation): https://www.microsoft.com/en-gb/software-download/windows10 As for the rest, the vulnerability is/was in the SMB (server message block) protocol, which is not something an average home user requires, if you are concerned you can just reinstall Windows without network connection, go to Programs and Features > Turn Windows Features On and Off and in the populated list locate SMB1, uninstall this before continuing.
  28. 2 points
    The secure connection (HTTPS vs HTTP) has nothing to do with whether or not the website is secure. It has to do with whether or not your connection to the website is secure, which is intended to prevent snooping on communication between you and the server more than it is anything else. Man-in-the-middle attacks can still expose the contents of secure connections, but if a website is configured correctly then it is extremely difficult to do that. A hacker can compromise a website and replace legitimate downloads with infected copies, and this has happened before (ClassicShell and AmmyAdmin are a couple of examples). With popular software (7-Zip for instance) there shouldn't be a BB alert, since it would be trusted by our Anti-Malware Network. With less popular software, it does become more problematic, however a user can search for the SHA-1 hash provided in the alert and try to find information about the file in question.
  29. 2 points
    Hi LandLord323, Unfortunately, we can't decrypt your files for free. I suggest either making sure you change the RDP password to be more secure or disabling it if you do not use it as that is how they get access. Regards, Sarah
  30. 2 points
    Fabian who works on the decrypters has been ill recently, but we are looking into this. Please be patient. Regards, Sarah
  31. 2 points
    Zum AV-C Test: Bei dem Test gab es ein Problem mit dem Testsetup. Es ist nicht ganz klar ob entweder das automatische Testsystem von AV-C oder EAM versagt hat. Allerdings gab es 13 Samples die als nicht erkannt klassifiziert wurden. Weder AV-C noch wir konnten das Problem reproduzieren, weshalb nach einem Nachtest alle "misses" in "user decisions" umgeklariert wurden. Allerdings ist auch die Klassifizierung irrefuehrend. Das Problem ist, dass unsere Cloud die meisten Anfragen automatisch haette beantworten koennen. Allerdings wurden alle Nachtests ohne Cloud durchgefuehrt, weil wir halt schummeln und alle Dateien in der Cloud haetten Blacklisten koennen und AV-C keine Moeglichkeit hat, unsere Cloud zum Zeitpunkt des Originaltests zurueck zu drehen. Fehlalarme wurden durch Setups verursacht die Double Signed sind. EAM hatte in dem Fall Probleme die digitalen Signaturen korrekt zu erkennen. Das Problem wurde mittlerweile allerdings behoben.
  32. 2 points
    Thanks, works great, thanks for all the feedback in this thread and for getting it sorted.
  33. 2 points
    The option in the McAfee product that was showcased runs a scan on startup, which is wasteful of system resources and needlessly slows down computer startup without adding any extra protection. The protection in our products starts before the user has logged in to Windows, and if the option in the File Guard settings called "Protect the computer even if no user is logged in" is enabled (this is the default configuration), then our protection will be running and monitoring anything that is executing on the computer during at least part of the startup process.
  34. 2 points
    I would only recommend one Sandboxing program, Sandboxie. I have used it for years, and it works fine with Emsisoft products. When you install it, Sandboxie will detect the presence of Emsisoft products and ask you if you want to enable compatibility settings. You would want to do this. Any questions, feel free to ask. Pete
  35. 2 points
    I know, that is why I only counted signature updates. Whenever you see an exact signature count in the change log above, one of our signatures was updated. Sorry, what you ask is impossible. It should be obvious to anyone, that if you have a scan engine that already detects 95% of all malware out there, that the other engine can't suddenly detect more than that without causing gross redundancy. In general we can choose to waste hundreds of megabytes of RAM on hundreds of thousands of systems to keep duplicate signatures around so you feel validated in your purchase, or we can choose not to do that, not to waste everyone's resources. To be honest, that's not even a choice really.
  36. 2 points
    Upgrade from EIS 10.0.0.5735 to EIS 11.0.0.5847 (Beta) I currently have for the 'Advanced Firewall Settings' to "Ask" to allow incoming/outgoing firewall rules. (all 4 options are set to Ask) Application Rules did not Update after Upgrade ----------------------------------------------------------- After the upgrade/restart i deleted the custom rules to allow ports 80/443 and yet it still allowed the connection even after restarting firefox and did not prompt me to allow it again either. So I went to Settings -> "Factory Defaults" this seemed to do the trick, and this time asked me to allow the port connections 80 / 443. Real-Time Firewall Blocking ------------------------------------ At first I allowed port 80 / 443, and then tried adding a BLOCK TCP/UDP 0-65535 (below to the first rule) i could still browse successfully (where before in v10, 0-65535 was over-riding everything) However then i removed the rules, then tried this time to "block" the connections, except it was still allowing the connection, even though 80 / 443 were blocked. It wasn't until I restarted firefox that the blocking rule took effect. so it appears real-time firewall blocking of the application is not quite working. Real-time Application Blocking (or Suggestion) ------------------------------------------------------------------- Another issue ,prevalent in v10 also, is when you block an application in Application Rules or Behaviour Blocker, it does not close the application once blocked, it just prevents it from running the next time. Where in v9 i remember it used to close the application immediately once blocked. Automatic Custom Montioring (Suggestion) ------------------------------------------------------------------- Even though I have automatic firewall settings set to "Ask" about trustworthy applications, the behaviour blocker still sets everything to "All Allowed", so each time I do say.. a Factory Reset or new install, I have to reset each application to "Custom Monitoring" if I want to be confronted with potential behavioural threats. The behavioural blocking is the pride and joy of EIS, so I think it should be an option in "Advanced Firewall Settings" to set "All Allowed" to "Custom Monitoring" by default. Which will warn you about code injection and such. Automatic Behavior Blocking Template(Suggestion) ----------------------------------------------------- Also think you should be able to create something like a Template that applies to all applications by default, for example.. "Block Backdoor Related Activity" "Block Spyware Related Activity" could be set by default, based on your template you created. More Detailed Information About Intrusions (Suggestion) ---------------------------------------------------------------------------------- I mentioned in the previous suggestion about behavioural blocking, and how it warns you about code injection and potential intrusions. These errors can come from system applications, for example... when changing personalize settings, a message appears saying Explorer.exe wants to change something, or when Firefox tries to run a program from the downloads menu, it will say something along the lines that Firefox is acting like a trojan or something to that nature. These are scenarios where it was likely a false detection, but was warning of a potential problem, which is great! However, there are also scenarios where Explorer.exe or Firefox.exe may be doing something it shouldn't, and yet the options are to Allow something potentially bad, or Block, which closes the application, not really knowing what you just blocked. So what i'd really love to see.... is the offending command, i believe v9 had it right... when it popped up the behaviour, it gave you much more verbose input, like Explorer.exe -> Shell32.dll -> hotdog.dll -> somethingweird.exe then i could tell the difference between, a simple desktop entry being modified, or of an actual threat that needs to be dealt with. So would really really love to see an option in "Advanced rule settings" for [ X ] verbose behaviour messages Application Rules & Behavior Rules Merging (Suggestion) ---------------------------------------------------------------------- I think v9 also had it right in this case.... all of the application rules were all in one neat tidy window, maybe i'm a little daft, but i don't quite understand why these two are seperated, and why some applications will show up in Behavior Blocker and not in Application Rules, and if i want one in the other, i have to create the rule myself. Then tediously set everything to Custom Monitored, to get it to monitor its behavior. Theming (Suggestion) ---------------------------- I know i've said this before, but i'll say it again... i'd love to have an option to theme/skin the EIS application, maybe to something with more neutral colors. Insights ---------- If everything gets automatically allowed, then its only passively protecting the system for the sake of letting Windows run smoothly, The goal here is easy to use security, i think its important not to let security take a back seat for the sake of making it easy to use. In the Blog you make mention that everything should be kind of behind the scenes without much intervention and fiddling around with settings, however I think a lot of people don't really mind the extra popups as long as they know their system is actually being protected. Special Thanks -------------------- I'd like to thank the emsisoft team for their dedication and hard work on this amazing application. I hope everything i've said has not been discouraging but has inspired you to keep working to make this program even better. Keep up the good work, and please tell Santa about everything on my wish list.
  37. 2 points
    I appreciate the honesty but I hope you understand that a bug like this needs to be fixed on top priority. It prevents the download of critical updates unless the Firewall is deactivated but deactivating the firewall can make the system vulnerable. I mean an issue as critical as this should be treated as soon as possible.
  38. 2 points
    It's been more than a week now since the issue was reported here. Is there a deadline to get this issue fixed?
  39. 2 points
    Good morning. Can we expect to get a fix for the updates not working soon, please? Having to disable the firewall to get updates seems an important bug to me. Thanks in advance and best regards, François
  40. 2 points
    Hallo, Ja das ist kein Problem. Vermieden werden sollte lediglich zwei Desktopfirewalls parallel zu installieren. Zum Beispiel Emsisoft Internet Security und Bitdefender Internet Security gleichzeitig zu installieren. Sollten weitere Fragen bestehen kontaktieren Sie uns bitte erneut.
  41. 2 points
    I don't have any insight in the test-methodology apart from what the article states, but a few observations make me doubt the relevancy of this test: The test compares a number of different products: antirootkit scanners and anti-malware scanners. This makes no sense to me. TDSSkiller is an excellent Antirootkit scanner in my opinion, but it is a limited tool, you cannot compare this with a anti-malware scanner like EEK or MBAM because its simply a different product. The tested malware is for the most part very, very old and not seen in the wild anymore, even though the article states 2015 and "in the wild" in the title. To give a few examples: Alureon/TDL3/4 hasn't been around "in the wild" for at least 3 years (and thats estimating it very loosely) The article listed is from 2010 (!) http://contagiodump.blogspot.gr/2011/02/tdss-tdl-4-alureon-32-bit-and-64-bit.html?m=1 The same goes for ZeroAccess/Max++. The latest usermode version of that rootkit was active in 2013 and after the botnet was taken down for a large part, there has been no re-emergence of this malware. However, its kernelmode version was quite a bit older, this was last seen in 2011. Sure, its interesting to see how products perform against such rootkits, but how useful is it? Those rootkits were "retired" for a very good reason, they can no longer infected today's OS versions. Finally, I'm not one to make accusations, but I don't like "sponsored by..." tests. I'm fully willing to believe that Zemana was indeed the best product to remove all these infections, but I just think its not the best strategy for any testing lab to let a sponsor also participate in the tests, just to avoid any possible doubt as to the objectiveness of the test results.
  42. 2 points
    I personally don't care which company within the Emsisoft program detects a pup. I just want it detected.
  43. 2 points
    Hi Legend, You bring up a good question, but unfortunately there isn't one answer here. That is because a lot of definitions are being used for the same term. See for example also Fabian's explanation here. For Emsisoft you can just say its about the same thing, just a different term. Behavior blocking or IDS both can have user interaction, its the fact that the program is able to recognize a certain intrusion or behavior that counts, after that its the user or program settings that decide what is actually done with it. The issue is, IDS implies already something malicious is going on. That is sometimes misleading, because not each alert is generated by malware. Behavior blocking covers it better IMO, because it suggests it is behavior that causes an alert, which doesn't necessarily mean this behavior is also malicious (and here community based input plays a role, in Emsisoft products you usually will see that plain malware will be auto-blocked by community input (90% of the users blocked it, so EAM will block it) while questionable or even legitimate programs will respectively prompt for action or be automatically allowed. That system isn't 100% fail safe, but will help quite a bit reducing alerts. Advanced heuristics is really a very general term as well. In most cases (as explained also in the post I linked you to above) it implies some sort of emulation is going on. That sounds quite good, but malware can also protect itself against this type o emulation (and refuse to be executed when it detects emulation for example). Yes, EAM does not use emulation. Again, this is really a generalization, each security program may have their own definitions of these terms and/or use this in their own way. EAM's behavior blocker works quite well as you can also see by observing for example AVC's real world protection tests. In EAM9 some additional functionality has been added (static is nice, but that doesn't mean we're not continuously working to find new ways to block malware as early as possible ). I hope this answers your questions (and didn't cause more confusion).
  44. 2 points
    It appears you are mixing up Malwarebytes Anti-Malware (current version is 2.0.2.1012) and Emsisoft Anti-Malware (current version is 9.0.0.4142). Since Malwarebytes and Emsisoft are entirely different companies, the license keys aren't interchangeable. However, if you want I can send you a free 1 year license of our product .
  45. 2 points
    The value listed in msconfig is a registry value, so if you feel comfortable editing the Windows registry then yes you can change it. The entry you are seeing is for the Guard (the part of Emsisoft Anti-Malware that draws the System Tray icon and handles displaying notifications). It needs to wait for the service the be running before it tries to start, and since the server takes longer to load than it does it is best to have a small delay to prevent issues.
  46. 2 points
    Yes, the setup files support a commandline parameter to change installation directory: /DIR="x:\dirname"
  47. 2 points
    If a license key for Emsisoft Anti-Malware is remapped more than 5 times in a day, then our system will lock out any further remaps for 24 hours. If you contact support, we can clear the mapping history manually if needed. In your case, this shouldn't end up being an issue.
  48. 2 points
    Hi und Herzlich Willkommen beim Emsisoft Support Forum! Systemscan mit FRST Bitte lade dir die passende Version von Farbar's Recovery Scan Tool auf deinen Desktop: FRST 32-Bit | FRST 64-Bit (Wenn du nicht sicher bist: Start > Computer (Rechtsklick) > Eigenschaften) Starte jetzt FRST. Ändere ungefragt keine der Checkboxen und klicke auf Scan. Die Logdateien werden nun erstellt und befinden sich danach auf deinem Desktop. Bitte beide Logfiles in der nächsten Antwort anhängen.
  49. 2 points
    Hello, please take a look in the Registryeditor for the key HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VBoxNetFlt and remove it. If you have any more questions or problems, just let me know.
  50. 2 points
    Wow! That would be small thing to forget "ThreatFire"... you mean (?) And?... Please tell if you found the cause related to that. ====== most likely redundant info below Anyway since I prepared some after reading your previous reply I will post it ... even if nothing applies it may help in other situations ======= I am not sure I can see how that related to A-M at the moment from the description, except you are saying that disabling the guard helps. I am not using Vista but I hope that H_D may help to provide Properties info for the standard Notepad and you can do the same. a side note: that may not relate but still … If you search out there there are reports for Vista slow file opening (notepad included) but as I briefly noticed that was in time of SP1 Any reasons that you are still using SP1 but not SP2? You didn't answer the question about the size of files you are opening and whether that matters? Can you try to open any other file with Notepad like .log/ .ini. Will you experience the same effect? Are you using any add-ons / typing enhancements for Notepad? Well, again not really A-M related but there are several things that improve file opening and in Notepad in particular: - try to uncheck Word Wrapping – that really reduces opening time, but for big files. - In Explorer / File Options / View Tab find and uncheck "automaticaly search for network folders and printers " Have you ever connected this PC to the LAN? There is a weird thing: when you do the above some associations for opening files can be changed for network names “\\” in the Registry and another interesting article comes to mind (but I cannot find it right now) programs' network rules could be set that they are accessing particular IP addresses and when PC is disconnected that is still happening until that times out. Therefore, there is a delay that could be around 30 seconds before the file opens normally. You may check if there are network activities when you are opening files with Notepad. Any logged events in the System/Application Event viewer at the moments when you are using Notepad? You can clean IDS Log and check what is logged there as well at that time. Not much help and no more ideas at this point. My regards
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