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Showing content with the highest reputation since 08/17/18 in Posts

  1. 3 points
    It means that the tests done by AV-C and AV-T have a clear image of how they think AV software should work. The problem arises when your product doesn't fit the mould. Then you get penalized for not doing what everyone else does, even though what everyone else does may not be in the best interest of the user, to begin with. Best example: Snooping around in your encrypted connections, which literally every AV vendor screwed up at least once in the past and probably will continue to happen, exposing users to potentially greater risks than most malware does. For starters, the test sets aren't nearly as representative anymore. When we participated in AV-T and AV-C both tested with less than 200 samples a month on average. 200 samples out of literally tens of millions. The exact selection isn't clear and not representative of what users deal with either. None of them tests with PUPs for example, even though a simple look at any tech support community will tell you, that it is probably by far the biggest problem users are dealing with. So no, neither of those test scores represents real-life performance and it becomes blatantly obvious when you go to places like Bleeping Computer, GeeksToGo, Trojaner Board, Malekal, and all those other communities where people infected by malware show up for help and look at what products these victims used at the time they became infected. Then you will notice that a lot of these products with perfect scores don't look nearly as perfect in real-life conditions. The reason for this discrepancy is quite simple: Most AV vendors will specifically optimise their products for these tests. The most severe cases are where vendors end up outright cheating and detecting the test environments which then results in a change of behaviour of the product (think Dieselgate, but with anti-virus). But there are many ways you can game these tests. For example: you can try to figure out the threat intel feeds the companies use, then just buy those same threat intel feeds so you have all samples in advance you can track their licenses and supply different signatures to them or use your cloud to treat those test systems differently some particularly shady organisations literally also sell you their sample and malicious URL feed, so you can just outright buy the samples and URLs your product will get tested on later What you end up with as a result is a product that is optimised really really well for the exact scenario they are being tested under using the exact type of URLs and samples these testers use, but that is utterly useless when it comes to anything else. We just really don't want to create this type of product. So when we were asked whether we wanted to continue to participate this year, we discussed the matter internally, looked at what we get out of these tests (meaning: whether these tests have a discernable impact on our revenue) and decided that they are simply not worth it and that the tens of thousands of Euros we spent on them every year would be better spent on extending our team and building new ways of keeping our customers safe.
  2. 2 points
    I've forwarded your ID and MAC addresses to the creator of STOPDecrypter so that he can archive them in case he is able to figure out your decryption key at some point in the future. All you have to do now is give us some time, and we'll do what we can for you.
  3. 2 points
    That's an offline ID. Support for it should be added to STOPDecrypter soon, and once that happens it should be possible for you to decrypt your files.
  4. 2 points
    I've been told that the time window for being able to figure out keys for .kiratos has ended, however I will go ahead and pass this on to the developer of STOPDecrypter so that he can archive it just in case he's able to figure out the decryption key at some point in the future.
  5. 2 points
    Hi Marshall. Not sure, but I do know that I recognize the URL of "MVPS Hosts" and I recognize the list. I don't recognize the list attached to MVPS Hosts (Domains). To view the list, click the blue "Details", "View" & "Original" buttons - see image. Sorry I couldn't offer a better explanation.
  6. 2 points
    Hi Marshall. To add the MVPS Hosts list to uBlock Origin, perform the following steps (see images for more details): (1) Go to the following link: https://filterlists.com/ (2) Enter "130" in the page field. (3) Click the blue "Details" button on the "MVPS Hosts" line. (4) Click the blue "Subscribe" button. You're all done! The MVPS Hosts file should now be added to uBlock Origin in your browser. To check you can look at the uBlock Origin "Options" page by right-clicking the uBlock Origin icon in your browser, as per images. Hope this helps. Best Regards, Steen
  7. 2 points
    Personally I think following the tests is a waste of time. If you are really concerned then you will need to make the effort to do your own testing. that is what I did. Also the tests don't tell you a thing about the nature of the company. I will stick with Emsisoft because I think it's the best
  8. 2 points
    Hallo Moreau, vielen Dank für Ihre positive Rückmeldung. Immer wieder gerne und vielen Dank für die freundliche Kommunikation. Ich wünsche Ihnen einen guten Start in die (noch fast) neue Woche!
  9. 2 points
    > Thanks how do I turn off the notification please ? See: Settings - Notifications - Browser Security verifications
  10. 2 points
    Hello, This is legitimate. You can read more about it here: https://blog.emsisoft.com/en/32517/new-in-2018-12-safe-web-browsing-with-emsisoft-browser-security/
  11. 2 points
    FYI: https://blog.emsisoft.com/en/32110/emsisoft-anti-malware-2018-9-beta/
  12. 2 points
    https://www.bleepingcomputer.com/news/google/google-will-block-third-party-software-from-injecting-code-into-chrome/ Our Surf Protection works by filtering DNS requests made by running applications. Since EAM doesn't use network filter drivers, it has to achieve this using code injection. Now that Chromium is blocking code injection by third-party applications, our Surf Protection will not work with it until we are able to make some changes. My recommendation is to install uBlock Origin and uBlock Origin Extra (both work in Google Chrome and Vivaldi) to supplement until we can get our Surf Protection working in Chrome again. uBlock Origin is a free content blocker that not only blocks ads, but also used the extensive blacklists of malicious domains available from Malware Domain List and Malware Domains to block malicious content. Note: Vivaldi 1.15 (the current stable version) is based on Chromium 65 with backported security fixes from Chromium 66, 67, and 68. Vivaldi 2.0 is based on Chromium 69, and is currently available in testing builds. Anyone with the stable version of Vivaldi installed will not be effected by this issue. Anyone using a Vivaldi 2.0 snapshot will also experience this issue with Surf Protection. Also note: Due to the added protection of an ad blocker, we recommend uBlock Origin (with uBlock Origin Extra for Chromium based browsers like Google Chrome, Vivaldi, and Opera) regardless of whether or not our Surf Protection is working with your web browser. Anti-Virus/Anti-Malware does not block ads by default (doing so can break some websites), and the companies that sell online advertising do not do a good enough job of preventing their ads from being abused by their clients, and there have been many cases of serious threats in advertisements even on legitimate websites. Please be aware that there is another content blocker called "uBlock". This is not the same thing as uBlock Origin, and is not recommended. The main reason for recommending uBlock Origin is due to its performance and memory usage being better than popular ad blockers (AdBlock, Adblock Plus, AdGuard, etc). If you wish to use one of those instead, then please feel free to do so, however I do not know if they are configured to use Malware Domain List and Malware Domains by default and recommend checking their configuration to ensure they are offering the same level of protection as uBlock Origin. If they are not configured to use these lists of malicious websites, then you should be able to add them through FilterLists.com. Note that this site was down at the time I posted this, so I was not able to check and verify that, however this site lists almost every popular filter list for ad and content blockers and it should include important blacklists like these.
  13. 1 point
    Not yet, but decryption of 3.0 is coming soon. The idiot who coded it has an annoying bug that corrupts many files that we have to overcome.
  14. 1 point
    Ach, so they are. I just c&p them out of the OP's report and looked them up separately. I wonder why the OP had two copies?
  15. 1 point
    Hello @karan11 Looking at the format of the encrypted file, we can say that this is the result of the Phobos Ransomware attack. But in order for our help to be more accurate and informative, ALWAYS need to attach to the message 2-3 different encrypted files and a ransom notes, that the extortionists left for you. This may be files info.txt, info.hta I recommend to put them in the archive and attach to the message, in this way they will not be damaged.
  16. 1 point
    That's not encouraging... Hopefully someone from Emsi will come along and explain. It seems to me that there's three issues: first, whether or not with 'Paranoid' being set, files are being scanned as they are downloaded. I'd certainly have hoped so; if not we need an "even more Paranoid" setting... Secondly (if files are being scanned on download): why is a scan-on-download not making the same detection as a custom scan later on? Downloading files is surely the main way that most of us get potential malware, so a scan then should be as thorough/rigorous as possible. Thirdly, the Behaviour Blocker's behaviour. If all you've let the installer do is start & display its splash screen then it probably hasn't yet done anything that the blocker would think is suspicious, so no BB alert is fair enough. (I'm not suggesting you should let it do more if you think it is dodgy.) I don't think/know that the fact that the installer is running with Admin privilege is relevant. I /hope/ that malicious softare running under Admin auth is blocked when it actually does do something dodgy.
  17. 1 point
    Thanks a lot!! I dont have access to any executable .. I suspect that it was a remote access and no trace of commands in NAS filesystem or attacheds local network computers 😞 Really, i dont had certainty about the correction of the filepair i submitted. But your discovery of the base64 encoding of the filenames (really great!!) give a clue in order to attempt looking for a good filepair. If i obtain a good filepair i will submite here Thanks, you make a great job!! Francisco Sancho
  18. 1 point
    If you want notifications about changes in regards to ransomware, then the two best options are either to subscribe to e-mail notifications from ID Ransomware or subscribe to BleepingComputer's RSS feed: https://id-ransomware.malwarehunterteam.com/notify.php https://www.bleepingcomputer.com/feed/
  19. 1 point
    Hi Damaxx, can you share the decryptor. Wanted try it will work for my files or not.....
  20. 1 point
    There is no free way and no free file decryption tool. Alas.
  21. 1 point
    One more case here. Files encrypted over last weekend - .COPAN extension added and as far as I can see no single trace of ransomware software left except ransom notes. Attached ransom notes and two encrypted files. Best regards and thank you. TEHNIČKA PODRŠKA.xlsx.COPAN Tehnički zadatak.docx.COPAN HOW TO DECRYPT FILES.hta HOW TO DECRYPT FILES.txt
  22. 1 point
    haha, thanks, or should I say merci 😀 I suppose you could argue that it should be called Mon Emsisoft 😄 Also, where it says Mon, and then Les Appareils, and Licences below that, it probably should say Mes, and then Appareils and Licences
  23. 1 point
    That is more than likely a variant of the STOP ransomware. ID Ransomware can confirm that, and can let you know if STOPDecrypter can recover your files. Here's a link to ID Ransomware: https://id-ransomware.malwarehunterteam.com/ If STOPDecrypter can't recover your files, then note that it can still be used to get information that may be able to help the creator of STOPDecrypter figure out your decryption key. Here's a link to instructions on how to get this information with STOPDecrypter: https://kb.gt500.org/stopdecrypter
  24. 1 point
    Hallo darktwilight, vielen Dank dass Sie unseren Support kontaktiert haben. Gerne habe ich Ihnen einen Link per privater Nachricht im Forum zukommen lassen mit dem nur eine Lizenz für Emsisoft Mobile Security erstanden werden kann. Auf Anfrage erledigen wir das gerne weiterhin. Wenn auf ein Google Kommentar nicht reagiert wurde dann liegt dass daran dass wir dort nicht so schnell antworten wie in unserem Support-Forum oder wenn Sie uns per E-Mail kontaktieren. Vielen Dank für den Hinweis. Für weitere Fragen stehe ich gerne zur Verfügung.
  25. 1 point
    Hallo Emsi-Geschäftsführung. Ich wollte gerade meine Lizenz für ein weiteres Jahr verlängern. Das hat leider nicht geklappt, weil ich kein Häkchen bei "Abonnement" gesetzt habe. So konnte der Bestellvorgang nicht beendet werden. Braucht Ihr Eure treuen Privatkunden nicht mehr? Dann sehe auch ich mich, allerdings ungern, nach was Anderem um, bspw. Malwarebytes.
  26. 1 point
    Hallo Emsisoft und hallo Thomas! Muss das Thema noch einmal aufgreifen: Hatte im letzten Jahr schon meinen Unmut zur Abo-Variante des Lizenzsystems kundgetan. Immerhin war da noch über die Mail von Cleverbridge eine umgehende Kündigung relativ einfach möglich. Vermutlich hat Emsisoft dies auch bemerkt und nun mit dem neuen Abrechnungsdienstleister "2Checkout" auch diese Möglichkeit entfernt. Beim heutigen Kauf der Verlängerung kamen insgesamt drei Mails (1. Bestätigung des Kaufs / 2. Bestätigung der Zahlung / 3. Produkt-/Abonnementinformationen). In keiner dieser Mails ist eine Möglichkeit beschrieben oder verlinkt, die Kündigung des Abos auszuführen. Dieses Geschäftsgebaren hat nichts mehr mit dem bisher üblichen vertrauensvollen Verhältnis und den angenehmen Kontakt bei Fragen zu tun! Kundenbindung wird nicht durch Abos sondern durch gute Produkte (welche Emsisoft nach wie vor fertigt) und vernünftigen Support erreicht. Also: Wie kann ich nun mit einfachen Mitteln das aufgezwungene Abo umgehend kündigen??? - Danke für kurzfristige Antwort und hoffentlich baldige Änderung des Lizenzsystems - Back to the roots! VG Holger
  27. 1 point
    Your use case is rare. Most enterprises have multiple groups. To avoid users to not make changes on Workspace level by error, we decided to jump to the 'new computers' group by default, like in Emsisoft Enterprise Console. Sure. Please note that Emsisoft Cloud Console is a first beta, bugs and missing features exist. We are working hard to improve step by step. With this setting you can instruct Emsisoft Anti-Malware to not scan certain registry settings, as they are commonly used by system administrators: example: "HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system", "DisableTaskMgr" This is by design. A License can be linked to a users OR Workspace. Users cannot delete Workspaces yet. We understand that you now mis certain info related to seat usage, for example,. In a near future ECC release we will improve this,l ike showing the devices that use the same license but have not been connected (yet). I hope this helps.
  28. 1 point
    Hi @Marshall, Glad it worked for you, Take care, Steen
  29. 1 point
    I have forwarded your ID and MAC to the creator of STOPDecrypter. Either he or myself will contact you if he is able to figure out your decryption key.
  30. 1 point
    The Behavior Blocker will catch the payload. While it does have some exploit protection, it isn't intended to provide a full range of exploit protection, and thus will only catch certain exploits.
  31. 1 point
    Siehe hier.. https://support.emsisoft.com/topic/30508-build-9204/?tab=comments#comment-190523
  32. 1 point
    I'm fairly certain that no security software can provide adequate protection against these vulnerabilities, especially since they are generally exploited through otherwise trustworthy software running remote scripts (such as web browsers). The performance gain would be minor. The amount that the patches effected performance was extremely dependent on the number of users on the system, and thus terminal servers and certain "cloud" hosting servers suffered the greatest performance impact (maybe 15% to 20%). For the average home user, I would believe the estimated reduction in performance was 5% or less. Admittedly the conditions under which the patches caused performance reduction may have been different for each patch, as there were a number of different vulnerabilities related to similar CPU technologies, and of course one or more patches for each of those vulnerabilities in order to try to mitigate them. If you want to play with the mitigations for these vulnerabilities to test the performance differences of the system, then I recommend making an image of the disk first, that way you have something to restore the system from when you're done or if anything goes wrong.
  33. 1 point
    The gold star is an indicator for Admin mode. When you have activated an administrator password to lock EAM for unwanted manual setting changes. When you open the main program and enter the password to unlock the program, the Goldstar will show up The Pacman is the indicator for Game mode which was renamed to Silent mode a while a go,.
  34. 1 point
    We removed the tracking hosts from version 2019.1. They were problematic at best, often breaking websites. Browser extensions (uBlock Origin for instance) tend to be much better at filtering that kind of thing, as they can filter based on more complex rules which are less likely to break things.
  35. 1 point
    hey, here's the blog post about it: https://blog.emsisoft.com/en/32517/new-in-2018-12-safe-web-browsing-with-emsisoft-browser-security/
  36. 1 point
    I just got this also. Windows 10 Pro. Pale Moon,Firefox & Chrome installed. Chrome default
  37. 1 point
    The extension does provide additional protection. It is capable of blocking full URL's instead of just domains, so in the case of domains that are normally legitimate but contain a few malicious pages the extension can handle those instead of Surf Protection blocking the entire domain. You can install it whenever you want. It doesn't actually integrate with EAM in any way, so it will function just as well regardless of whether or not you have the 2018.12 beta installed.
  38. 1 point
    That depends on when law enforcement and security companies are able to gain access to the servers operated by these criminals and "liberate" their database of private keys.
  39. 1 point
    Please upload an encrypted file or ransom note to ID-Ransomware and copy/paste the results here for one of the experts to look at. https://id-ransomware.malwarehunterteam.com
  40. 1 point
    In this case I don't think VirusTotal would have shown us detecting it if you did the URL scan, but if you did a search for the domain then you'd get to see a list of scanned files at that domain (among other things): https://www.virustotal.com/#/domain/img1.wsimg.com VirusTotal doesn't always show us detecting a malicious URL, even when it's in our database and EAM detects it. Our malware analysts have noticed this as well, however we're not sure why it happens.
  41. 1 point
    If you could do the following, I could try and see if I can find information about the file in question: Open Emsisoft Anti-Malware. Click on Logs. Type sll.exe into the search field at the top. Find an entry in the list from the Behavior Blocker showing it detecting suspicious behavior for sll.exe and double-click on it for more information. The third line should be enclosed in parenthesis and should have SHA1: followed by a long string of numbers and letters. Copy this line, and paste it into a reply.
  42. 1 point
    I'll ask the rest of our support team if they can think of a reason why this might be happening, however the only other thing I can think of is perhaps that a third-party software is interfering with Windows saving the position information for certain icons in the Notification Area.
  43. 1 point
    Here's how to switch to the Delayed feed: Open Emsisoft Anti-Malware. Click on the little gear icon on the left side of the Emsisoft Anti-Malware window (roughly in the middle). Click on Updates in the menu at the top. On the left, in the Updates section, look for Update feed. Click on the box to the right of where it says Update feed, and select Delayed from the list. Right-click on the little Emsisoft icon in the lower-right corner of the screen (to the left of the clock). Select Update now from the list. The build of EAM currently on the Delayed feed has an older version of our Emsisoft Protection Platform driver, however I am not personally aware of any current threats that bypass it. Surf Protection in the build on the Delayed feed doesn't work with Microsoft Edge or Google Chrome like it does in the current stable version.
  44. 1 point
    Just to let everyone know, we are currently looking in to why this is happening. Excluding Steam.exe from monitoring (as xeon mentioned) is the correct workaround for now.
  45. 1 point
    Confirmed here (by the way 'mode change' is listed because I was taking a screenshot)
  46. 1 point
  47. 1 point
    Werden Produkt-Nutzungsdaten gesammelt? Wenn ja, welche? Werden diese Daten anonymisiert? Ja. Jedes Software Update wird serverseitig zur genutzte Lizenz protokolliert und kann auch via MyEmsisoft abgefragt werden. Jeder Scan, der Malware findet, loest eine Cloud-Abfrage auf potenzielle Fehlalarme aus, Hash-basiert. Die Namen von Malware Funden werden fuer statistische Zwecke eingesandt. Zum Schutz unserer Infrastruktur wird eine eindeutige Hardware-ID mitgeschickt, mit der jede Installation theoretisch eindeutig zugewiesen werden kann. Insofern ist es by design nicht anonym. Wird der Windows-Benutzername übertragen? Wenn ja, zu welchem Zweck? Nein. Es sei denn Sie senden uns explizit Debug-Logs die potenziell Ihren User Profilordner enthalten. Wird der Computername übertragen? Wenn ja, zu welchem Zweck? Ja, zur Darstellung in MyEmsisoft, damit man als Benutzer erkennen kann, welche Lizenz auf welchem Rechner eingesetzt wird. Werden Informationen zu laufenden Prozessen bzw. anderen Programmen gesammelt und analysiert? Werden diese Informationen anonymisiert? Nein. Malware Funde werden jedoch wie oben beschrieben online gegengeprueft. In welchen Fällen wird die lokale IP-Adresse abgefragt und welche zusätzlichen Informationen können prinzipiell mit der aufgezeichneten lokalen IP-Adresse verknüpft sein? Da die IP Adresse den Kommunikations-Endpunkt zwischen Ihrem Rechner und unserem Server darstellt, gibt es keine technische Moeglichkeit, die IP Adresse nicht zu erfassen. Sie ist ein notwendiger Teil der Kommunikation. Die Frage ist wie wenn Sie bei der Post fragen, ob ihre Hausnummer und Strasse abgefragt wird um einen Brief zuzustellen. Ja, natuerlich. Technisch koennen daher letztlich alle uebertragenen Informationen dadurch verknuepft werden. Wird der Besuch von Websites (z.B. URLs, Host-Adresse) protokolliert? Werden diese Daten anonymisiert gesammelt? Nein. Die Domainnamen von falsch geblockten Webseiten werden jedoch online gegengeprueft. Ebenso werden manuelle Aenderungen von Ihnen eingesandt um potenzielle Fehler zu beheben. Falls Dateien übertragen werden, werden auch Textdokumente (z.B .doc), pdf-Dokumente (.pdf) oder Bilddateien (z.B. .gif, .jpeg) -also sogenannte nicht ausführbare Dateien- übertragen? Standardmaessig werden keine Dateien uebertragen, es sei denn Sie senden diese manuell ueber die Quarantaene zur Untersuchung ein. Wird beim Senden von Dateien der Dateipfad erfasst? Wird der im Dateipfad genannte Benutzername entfernt? Beim manuellen Einsenden wird der originale Speicherort der Datei mitgeschickt. Dabei werden keine Daten manipuliert. Wo bzw. in welchem Land werden Kundendaten gespeichert? Deutschland, in Hetzner Rechenzentren auf von uns selbst betriebenen Servern. In welchen Fällen kann der Benutzer das Senden von Informationen (z.B. Dateien, Nutzungsstatistiken, etc.) einschränken/deaktivieren - ohne auf bestimmte Schutzfunktionen verzichten zu müssen? Online Cloud-Abfragen von Malware-Funden koennen in den Einstellungen deaktiviert werden. Unter Umstaenden koennen dadurch aber gelegentlich Fehlalarme auftreten. Ebenso kann das Einsenden von Crash-Reports deaktiviert werden (ohne weitere Auswirkungen, es sei denn wir muessen einen Fehler beheben der nur bei Ihnen auftritt). Das Einsenden von Statistik Daten zu Funden und benutzerdefinierten Anwendungs- und Host-Regeln kann ebenso deaktiviert werden (ohne weitere Auswirkungen). Welche Daten werden von Drittunternehmen verarbeitet? Bestelldaten von unseren Zahlungsabwicklungs-Partnern Cleverbridge und 2Checkout. Benutzerdaten wenn Sie uns eine Supportanfrage schicken von Kayako. Firmenkundendaten von unserem Buchhaltungssystem Xero. Ebenso grundsaetzliche Infrastrukturbetreiber wie in der Datenschutzerklaerung aufgelistet. Diese erhalten jedoch keine persoenlichen Daten im eigentlichen Sinne, sondern mehr oder weniger anonyme Daten (die jedoch teilweise vor der DSGVO als persoenliche Daten eingestuft werden 'koennen'). Prinzipiell: Welche Daten werden anonym erfasst? (Auch: Werden Daten vor dem Senden anonymisiert?) Siehe Vermerk oben zum Thema Hardware-ID. Auch wenn eine Server-Abfrage ansich nur anonyme Daten enthaelt und wir diese Daten nicht zusammenfuehren, gaebe es theoretisch die Moeglichkeit, genau jenes zu machen. Daher ein Nein zu dieser Frage. Prinzipiell: Welche Daten werden als ‚persönlich identifizierbar‘ (Rückschluss auf den Benutzer möglich) erfasst? Was ist Ihre Definition eines 'Benutzers'? Ein echter Name, ein fiktiver Benutzername, eine Email Adresse, eine IP Adresse, eine Hardware-ID Ihres PCs? Je nach Auslegung was ein Benutzer denn eigentlich ist, kann sich die Antwort auf diese Frage gravierend unterscheiden. Prinzipiell: Zu welchem Zweck werden anonyme/persönliche Daten erfasst? Wie werden erfasste Daten genutzt? Zur technischen Bereitstellung und Verbesserung unserer angebotenen Produkte und Dienste. Als Teil der angebotenen Leistungen, wie z.B. die webbasierte Darstellung des Sicherheits-Zustands Ihrer Software Installation, oder um Ihnen Kundensupport bieten zu koennen. Auch Ihre Forum Frage hier faellt in den Bereich persoenliche Daten, auch wenn Sie unter einem Synonym schreiben. Fuer Statistiken die uns bei der Produktplanung helfen.
  48. 1 point
    Bad Reputation should mean the rating on the Anti-Malware Network. If there's no notification, then open Emsisoft Anti-Malware and click on Protection, and make sure that the Behavior Blocker is set for Auto resolve, notifications for threats only.
  49. 1 point
    Easy workaround for now (and something that I do in any security software just to cut down on hooks opened to games) is to exclude the Steam folder in Emsisoft Anti-Malware and COMODO Firewall. Here are instructions on excluding a folder from scanning and monitoring: Open Emsisoft Anti-Malware. Click on Settings in the menu at the top. Click on Exclusions in the menu that appears right below the one at the top. The exclusions section contains two lists (Exclude from scanning and Exclude from monitoring). Look for the box right under where it says Exclude from scanning. Click on the Add folder button right below the Exclude from scanning box. Navigate to the folder you would like to exclude, click on it once to select it, and then click OK. Scroll down to the box under Exclude from monitoring and click the Add folder button right below that box. Navigate to the folder you would like to exclude, click on it once to select it, and then click OK. Close Emsisoft Anti-Malware. Note: If a program is still running when you exclude its folder, then you will need to close it and reopen it for the exclusion to fully take effect. In some cases you will need to restart your computer before this will happen. In the case of Steam, just exit it and then open it again.
  50. 1 point
    Ransomware infections are unique in many ways. Most importantly, a lot of the natural instincts which are usually correct when dealing with malware infections can make things worse when dealing with ransomware. Please see the following steps as a guideline when dealing with your ransomware infection. Do not delete the ransomware infection The natural instinct of most users is first to remove the infection as quickly as possible. This instinct is, unfortunately, wrong. In most cases, we will require the ransomware executable to figure out what exactly the ransomware did to your files. Finding the right ransomware sample becomes infinitely more challenging when you deleted the infection and can't provide us with the ransomware. It is okay to disable the infection by disabling any autorun entries pointing to it or by quarantining the infection. However, it is important not to delete it from quarantine or to remove the malicious files right away without a backup. Disable any system optimisation and cleanup software immediately A lot of ransomware will store either itself or necessary files in your temporary files folder. If you do use system cleanup or optimisation tools like CCleaner, BleachBit, Glary Utilities, Clean Master, Advanced SystemCare, Wise Disk/Registry Cleaner, Wise Care, Auslogics BoostSpeed, System Mechanic, or anything comparable, disable those tools immediately and make sure there are no automatic runs scheduled. Otherwise, these applications may remove the infection or necessary ransomware files from your system, which may be required to recover your data. Create a backup of your encrypted files Some ransomware has hidden payloads that will delete and overwrite encrypted files after a certain amount of time. Decrypters may also not be one hundred percent accurate, as ransomware is often updated or simply buggy and may damage files in the recovery process. In those cases, an encrypted backup is better than having no backup at all. So we urge you to create a backup of your encrypted files first, before doing anything else. Server victims: Figure out the point of entry and close it Especially recently we have seen a lot of compromises of servers. The usual way in is by brute-forcing user passwords via RDP/Remote Desktop. We firmly suggest you check your event logs for a large number of login attempts. If you find such entries or if you find your event log to be empty, your server was hacked via RDP. It is crucial that you change all user account passwords immediately. We also suggest to disable RDP if at all possible or at least change the port. Also, it is important to check all the user accounts on the server, to make sure the attackers didn't create any backdoor accounts on their own that would allow them to access the system later. Figure out what ransomware infected you Last but not least it is important to determine what ransomware infected you. Services like VirusTotal, which allows you to scan malicious files, and ID Ransomware, which lets you upload your ransom note and encrypted files to identify the ransomware family, are incredibly useful and we will probably end up asking you for the results of either of these services. So by providing them right away, you can speed up the process of getting back your files. If you struggle with any of these points, please feel free to ask for help. Our ransomware first aid service comes with no-strings-attached and is free for both customers and non-customers.
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