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  1. Hello. Unable to decrypt because the encryption key was obtained from the extortionist's server, where it was previously randomly generated. It is impossible to calculate it using a super-computer within the limits of human life. There is no other legitimate decryption tool. Read more in this Guide
    1 point
  2. Hello, Please try this: Click your Windows Start Menu button and type "cmd" without quotation marks, then: 2. At the command prompt, click Run as administrator. 3. Enter this into the black window that appears and press Enter after each. Be sure to include the double quotes: "C: \ Program Files \ Emsisoft Anti-Malware \ a2cmd" / u "C: \ Program Files \ Emsisoft Anti-Malware \ a2start" / warp Emsisoft Anti-Malware should open and it should be! Claude
    1 point
  3. 1) Despite this, we recommend that you save the encrypted files on an external medium and disconnect it from the PC. Perhaps in the future, after the arrest of extortionists or their servers, decryption keys will be obtained. 2) I can recommend that you do some steps to recover some important files if you have the desire, time, and patience. This is not decryption, this is the use of alternative possibilities. Only advice, no technical support, at your peril.
    1 point
  4. If it is determined that the online key was used, then decryption is impossible. If someone somewhere claims that he can decrypt the files, then he is lying or conspiring with the extortionists.
    1 point
  5. Hello @Higino Rosa, That extension is used by STOP(DJVU). Unfortunately, we no longer have any method to decrypt STOP(DJVU) unless the encryption occurred before the 29th of August 2019. Please refer to this blog post for information about a decrypter that may work, and also for support instructions if it does not: https://blog.emsisoft.com/en/34375/emsisoft-releases-new-decryptor-for-stop-djvu-ransomware/ I understand it is frustrating, but currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in a few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. https://blog.emsisoft.com/en/category/protection-guides/ We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.
    1 point
  6. Hello @Accumulator We have issued an hotfix to address this issue. One more step is needed to start the Emsisoft UI. Open Notepad. Copy & paste the below code to Notepad. @ECHO OFF CD C:\Program Files\Emsisoft Anti-Malware a2cmd /u a2start /warp EXIT Save as EAM 2022.1.1 Hotfix.cmd to the Desktop. Close Notepad. Right-click on EAM 2022.1.1 Hotfix.cmd and select "Run as administrator". This will force an update of Emsisoft and then Start the Emsisoft UI using partial hardware acceleration. Let me know if this did not work.
    1 point
  7. Антивирусная программа emsisoft anti-malware на ноутбуке перестала открываться . Во вкладке "защита от вирусов и угроз" в разделе "Параметры защиты" написано: Необходимые действия для параметров и красный крестик. Скриншот прилагаю. Что делать?
    1 point
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  9. Posted here in the German forum area. https://support.emsisoft.com/topic/40676-eam-startet-nicht-mehr/#comment-224288
    1 point
  10. Happy New Year to all testers ! Thanks for your ongoing commitments and help. Let's see what 2022 will bring us :)
    1 point
  11. I'm glad you found them. Quite strange indeed. Perhaps you have a custom filter configured for [email protected]*?
    1 point
  12. Hello Petr, Several email were sent out, all arrived and were accepted by Google. I'd suggest searching your entire Gmail account for anything from [email protected]
    1 point
  13. Hallo, Freut mich zu hören, dass es geklappt hat. Danke fürs Feedback. Claude
    1 point
  14. Hallo, Transfer vom Schutz: Deinstallieren Sie Emsisoft auf dem alten Handy und starten Sie es neu. Besuchen Sie dann das Online-Portal für Emsisoft Mobile Security und melden Sie sich mit der Google-E-Mail-Adresse an, die Sie für unsere Sicherheits-App verwenden: https://central.emsisoft.com/ Bitte wählen Sie "Meine Geräte" aus dem Menü links und suchen Sie nach dem alten Gerät in der Liste. Klicken Sie dann auf die drei kleinen Punkte in der oberen rechten Ecke des Eintrags für das alte Gerät und wählen Sie "Entfernen", um es aus Ihrem Konto zu entfernen. Auf Ihrem neuen Mobilgerät sollten Sie Emsisoft Mobile Security nur über den Google Play Store installieren und sich beim ersten Start der App mit Ihrer Google-E-Mail-Adresse anmelden. Dafür wird kein Code benötigt. Bitte beachten Sie, dass es bis zu 24 Stunden dauern kann, bis die Vollversion auf dem neueren Gerät automatisch entsperrt wird, wenn Sie unsere Sicherheits-App bereits auf Ihrem neueren Gerät installiert haben, bevor Sie die obigen Schritte ausführen Guten Rutsch. Claude
    1 point
  15. From our ransomware experts, you may find useful information here: https://fsrm.experiant.ca
    1 point
  16. Please help me decrypt this encryption, as they demanded a ransom to decrypt this encryption and it reads as follows: !!! ALL YOUR FILES ARE ENCRYPTED !!! All your files, documents, photos, databases and other important files are encrypted. You are not able to decrypt it by yourself! The only method of recovering files is to purchase an unique private key. Only we can give you this key and only we can recover your files. To be sure we have the decryptor and it works you can send an email: [email protected] and decrypt one file for free. But this file should be of not valuable! Do you really want to restore your files? Write to email: [email protected] Telegram @payransom500 Btc 500$ adress bc1qas8m3c2jv4uyurxacdt99ujj6gp6xt4tqeul8l Your personal ID: 333-A2F-B18 Attention! * Do not rename encrypted files. * Do not try to decrypt your data using third party software, it may cause permanent data loss. * Decryption of your files with the help of third parties may cause increased price (they add their fee to our) or you can become a victim of a scam.
    1 point
  17. Hello @Safayet, I understand it is frustrating, but currently, we are not aware of any ways to decrypt files with Online-ID and some recent forms of STOP(DJVU). Currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in a few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. https://blog.emsisoft.com/en/category/protection-guides/ We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.
    1 point
  18. Error: No key for New Variant online ID: rGntBV2vICjI07hAFtUajcF0e5OAsnesrbqwgXZc Notice: this ID appears to be an online ID, decryption is impossible
    1 point
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