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  1. You've not yet adequately answered my questions. I have however noticed that EAM hasn't nagged me recently; does that mean that someone's tweaked the code to stop the nagging, or is it just coincidence (since the nags seemed to be at irregular intervals)? If the nagging is going to continue, then please explain once and for all WHY this authentication is needed for a user who is not using the website-based console. Please also address all the other points I've raised here, namely: - the possibility (if there's not multiple instances) that your backend server is a single point of failure - the possibility (if someone manages to hack into those server(s)) of the security of customers' systems being at risk. I'm sure you won't have forgotten that an Emsisoft server was breached in Jan-Feb 2021. I know that was reported as a fairly minor data leak, but that doesn't mean that other kinds of breach are impossible. I wonder how much thought Emsisoft have given to how they'd mitigate effects (on customers' systems) if such a breach were to occur. And, do you run disaster-recovery tests on your infrastructure? If eg a data-centre which houses your servers burns down (as did OVHcloud, Strasbourg, France, in March 2021) how long will your customers be affected for? - the point about the website console, if one chooses to change to "Local Only" resetting my (private) PC's EAM configuration to default - two problems there: why would it reset anything, and secondly how/why (if my PC is not authenticated to the workspace) does it have the right to perform a reset? - the tooltip text for the "Local Only" option I do not think I have muddied the waters with conjecture. But note that "conjecture" means speculation based on inadequate information. The very fact that I've been asking the initial question here (about the nagging) over and over again without a proper answer being given has not helped. Questions about single points of failure etc might have been less relevant before when your customers' systems were less tightly integrated with your servers; I mean all of us could cope with occasional absences of signature updates. But centralised control of our copies of EAM by your servers considerably heightens risk for customers. I would like you to understand that I ask about these things based on my professional experiences in a UK bank's datacentre.
    3 points
  2. -----BEGIN PRIVATE KEY----- MIIEvwIBADANBgkqhkiG9w0BAQEFAASCBKkwggSlAgEAAoIBAQC3o1EdFgHqpSNB LWoTeHUvhHfQFE+NPBSpwP4t2B90ifXU/iPa1BpXC6UWXKGG/r9C+PYMTTGH0uoU fHa+D91iRuwt3s0V3IPelqlpb4DCAScveYrUBHNNgufV5UsHFiKI2XUfWDkJoCDj 7nth9wcG2/vwHG7YVYEMPnWZZDlS7afMgAFQ8T5TwIEtNrDfLPiKnwHjvtv6+rJR HD3ODQJWwDkLDApp6UN3V/K0vxEZ5GK5ebcBJOdrUgMQJRTtT3v2Ffval/mEvKXv rtnWP8rf6cDJh5D3VPMbjumpb3Mon07kWOJGFDOk3r7awNTMp/TQZfdsCpDOATX2 4vdy67+hAgMBAAECggEAHU83twi4LZdF1TVGZO0o5vihlthnCge41I81AmQoQRVz 4xbc6iRIP/Rf2P3X2g/2vt21h6kaaq9DJRnoadVmZDUlpPyWhxK3CWPKjkV5q307 n9wqSESdkpV+IymBnBPwVx8+Dk6qa9re5QI/NxeSS4n44A3psyWSfz3Izz6r14xJ jyrIjMm0m0jkStBGPStHTsmqcUAXxZibaeNwTFTIp9wiARnDv4mpWm8an8XiHoIq nGCQvZgOQMjzJpSOiCROE8f6NX12PaYVmcsFYZGLBvNAKWbMrAuT6UgrGqFKWkGF 9AEbjEqXWhbZZ6H3xb33LoWLW5GdY8yBBc1GJwDTMQKBgQDmwIca3RTT5Mz3605F XThttCY5wrSu73BrUWemJ1rEJm32G6uEQYlSYe4EG2evZT5di3M+x+kt8e8Ox3A/ 9UntKInFqIs1+6NIA0tmHHMjqTiRn7aJZpE7kCnF+lSlAPFGy6wPNSfFfiX2dWmV kHkE4S+l3TnGMzfoFxikpz7/ewKBgQDLuxnl+T0zlkTmEh7TJRyrF9fPNENrqFyI 65EZqeZ+4fwRE0+RMCwI3sa2VfnYDaEyJmjUGIQr/idvQPrNBahnWTIyJVTSiRdU VR9vHDZE6cmVDtKLjv8LIJZ4S9PnbGgHw+tkNnarUfA0acLyr9rSQoEp4ef4MJ6y 8fFipelkkwKBgQCrGalUhwgRkn9VebpA/r1/wuvxOmmlqU+vk94KOvY3qdMxgRTt 7XZ4irrlerioOqdCz8s1iyBg/Brp14JpOmWFn+CAmtgWwC8zj5XR8liB4dFbUZUV TuNzyhLfhR5Md2VwvEcpw51o+IAHvsn6p/TEZIFjOKXFTGcxBic0t/qjjwKBgQCm KoO0E/Y79itZ75ueoZ1hWwAVK052J4rZzjC52t55zL33+2UhSUYRMgqnOzadZnh8 W+GSZDChZRkq37fvstao/JI5XkNxuIkDqq4JxNvqlzhoT/+f/lC89aZklYxPLBcp hj2ereFaWGlvhneP06jJZ57L10qJHrbBwx4bVLEo6wKBgQClA42b6Oe4NSmzA/PD 0ymVUIkGAZ+QtHVQwkHlmlPLvDUUwrLITz7pf4eTziKbpW+Cbzwx0iIQcMWWml+L GZUVGj47B3r5qsae5tjmvydLjzi4rT5tyW1R88sxy9FT7XIkNWgto9KfgomOQobO A+wX+ZkqmWsnZ+xE4hBlZY7Bow== -----END PRIVATE KEY----- i contract with a friend and he unlock all my locked files (all my files had .orkf) so try to add this key to your database for others files
    2 points
  3. Note: It is recommended to make a backup of all important files before using the decrypter. Link to decrypter download page. <- The decrypter will tell you if your files are decryptable, whether you're dealing with an "old" or "new" variant of STOP/Djvu, and whether your ID is online or offline. Link to instructions for using the decrypter (PDF). Link to "file pair" submission form. Link to more information about the decrypter. <- Article at BleepingComputer.com Link to more detailed information about STOP ransomware (covers more than just STOP/Djvu). <- Forum post at BleepingComputer.com Can I report this encryption of my files as a crime? Yes. Distribution of malicious files and holding property for ransom are criminal acts in many countries, and we encourage all victims to report such incidents to the national law enforcement in the country where they reside as this helps them determine how best to prioritize investigations into such criminal activity. There is a list of national law enforcement agencies who are participating in the No More Ransom project at the following link with information on how to file a report (if you live in a country not on the list then feel free to report the incident to your local law enforcement): https://www.nomoreransom.org/en/report-a-crime.html Someone says they can decrypt my files, but I will have to pay them. Is this safe? Such individuals or companies are either scam artists, or they are paying the ransom without telling you and overcharging you for it. Either way we recommend avoiding any contact with those who claim they can decrypt your files for a fee. How do I remove the ransomware? The STOP/Djvu decrypter will stop the ransomware from running so that it can't continue encrypting your files, however it doesn't completely remove the ransomware. Most Anti-Virus software will detect STOP/Djvu if you run a scan for it, however if you don't have Anti-Virus software installed then you can run a Malware Scan with Emsisoft Emergency Kit (free for home/non-commercial use). Note that formatting the hard drive and reinstalling Windows will also remove the infection, however this ransomware is particularly easy to remove, so if a computer is only infected with STOP/Djvu then formatting the drive would be unnecessary. Will removing the infection unlock my files? No. Your files are encrypted. This encryption needs to be reversed (via a process called "decryption") before your files will be usable again. This encryption cannot be removed or undone simply by removing the STOP/Djvu ransomware infection. The decrypter can't decrypt my files? In most cases this means you have an online ID. It could also mean your files were encrypted by a newer variant of STOP/Djvu. See below for explanations. Why won't the decrypter run? The decrypter requires version 4.5.2 or newer of the Microsoft .NET Framework, so this could mean your version of the .NET Framework is out of date. We recommend installing the latest version of the .NET Framework (4.8 at the time of writing this), and then trying the decrypter again. What does "Remote name could not be resolved" mean? This can happen if your computer isn't connected to the Internet. If your Internet connection is working, then it can also be an indication of a DNS issue, and we recommend you reset your HOSTS file back to default if everything else seems fine. Microsoft has an article about this at the following link: https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default Why is the decrypter stuck on "Starting"? When you run the decrypter, it looks for encrypted files. It will say "Starting" until it is able to find some. If the decrypter remains stuck on "Starting" for a long period of time, then this means it is unable to find any encrypted files. Offline ID. When the ransomware can't connect to its command and control servers while encrypting your files, it uses a built-in encryption key and a built-in ID. Offline ID's generally end in t1 and are usually easy to identify. Since the offline key and ID only change with each variant/extension, everyone who has had their files encrypted by the same variant will have the same ID and the files will be decryptable by the same key (or "private key" in the case of RSA keys). Online ID. In most cases the ransomware is able to connect to its command and control servers when it encrypts files, and when this happens the servers respond by generating random keys for each infected computer. Since each computer has its own key, you can't use a key from another computer to decrypt your files. The decrypter is capable of working around this with older variants as long as it has some help, however for newer variants there is nothing that can be done to recover files. Old Variants. Old variants were those in distribution until near the end of August, 2019. Our decrypter supports offline ID's for almost all older variants, and can decrypt files for those with offline ID's without needing any help. For online ID's, it's necessary to supply file pairs to our online submission form so that the decrypter can be "trained" how to decrypt your files. A list of extensions from older variants can be found at the bottom of this post. Is it possible to change an online ID into an offline ID? Your files' ID serves to identify which private key is needed to decrypt your files. If you were to somehow change the ID that was added to your encrypted files, then all you would accomplish is making it impossible to decrypt your files at all, even if you paid the ransom. It is imperative that you don't attempt to modify your encrypted files if you want to make sure that they can be decrypted some day. New Variants. These use more secure RSA keys which are impervious to most types of attacks. Support for some offline ID's has been added to the decrypter for newer variants, and support for new offline ID's will be added as we are able to figure out private keys (decryption keys) for them. As for online ID's, due to the usage of RSA keys, there's currently nothing the decrypter can do to help recover files. How long does it take to add support for new offline ID's to the decrypter? Private keys for offline ID's are donated by victims who paid the ransom, and there is no way for us to be able to estimate when this will happen. If you have an offline ID then try running the decrypter once every week or two, and if we have been able to add the private key for your ID then it will start decrypting files. Will it ever be possible to decrypt new variants with online ID's? That depends on whether or not law enforcement is able to catch the criminals who are behind this ransomware. If law enforcement is able to catch them and release their database of keys, then we can add those to our database for decryption. Are there any ways to recover/repair files that can't be decrypted? In most cases this is not possible, however there is a tool called DiskTuna that can help repair some videos that have been encrypted. This tool was made by a third-party, and they are not affiliated with us, however one of our developers has verified that it does work in at least some cases. You can find more information at this link. What is a file pair? This refers to a pair of files that are identical (as in they are the exact same file), except one copy is encrypted and the other is not. Our decryption service can analyze the differences between an encrypted file and an original unencrypted copy of the same file, allowing it to determine how to decrypt that type of file. For most victims with an older variant of STOP/Djvu, submitting file pairs will be the only way they will get their files back. File pairs only work for one type of file. Due to the way encryption works in STOP/Djvu, file pairs can only help the decryption service figure out how to decrypt one type of file. For instance, if you submit a file pair for an MP3 file, then the decrypter will be able to decrypt all of your other MP3 files, however it won't be able to decrypt any other type of file. There are some exceptions to this, such as certain newer Microsoft Office documents (such as DOCX and XLSX) since those files are technically ZIP archives. The decrypter can't decrypt all of my pictures even though I submitted file pairs for them? JPEG/JPG images have a format oddity that causes file pairs to be specific to each source of pictures, rather than the file format in general. As an example, if you have pictures from two different cameras, and submit a file pair from the group of pictures from one of the cameras, then the decrypter will only be able to decrypt files from the camera that the file pair came from. In order to decrypt all JPEG/JPG images, you will need to submit file pairs from every source you've obtained those pictures from. Extensions from older variants that the decrypter supports:
    2 points
  4. Hello @KYO, Welcome to the Emsisoft Support Forums. That extension is used by STOP(DJVU). Unfortunately, we no longer have any method to decrypt STOP(DJVU) unless the encryption occurred before the 29th of August 2019. Please refer to this blog post for information about a decrypter that may work, and also for support instructions if it does not: https://blog.emsisoft.com/en/34375/emsisoft-releases-new-decryptor-for-stop-djvu-ransomware/ I understand it is frustrating, but currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.
    1 point
  5. China, Romania, Russia, and Turkey are just 4 such countries. Criminals don't care about your data, they only care about how big their bank accounts are. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/
    1 point
  6. Because these criminals operate in countries that turn a blind eye to their activities, as long as they do not target systems inside said country. Until these countries stop providing a safe haven for these criminals to operate from, this is not going to stop any time soon.
    1 point
  7. Error: No key for New Variant online ID: UXzOf3tDixb6P3fsgWs9mUUxmdNINnhQ6otj8oGi Notice: this ID appears to be an online ID, decryption is impossible
    1 point
  8. How do you know who they work for? and why doesn't the police and government take them down and locate the command and control server and release the private keys so people's files are restored? is it possible the cybercriminals are working together with the police? Where are they located? I heard most of them originate from russia. In the meantime, what can we do about our files? because I am thinking of storing encrypted files with .pcqq files into a seperate external hard drive. Should I also place these files in microsoft onedrive? or will the virus spread within onedrive ? Also, should I delete _readme.txt files inside some of the folders? is that supposed to be a virus. When i try to open some of them, there is a message saying I need administrator privilege. One more thing, what exactly should I do with files encrypted with .pcqq files like in a detailed explanation? I have like 6 external hard drives and a box account, onedrive with 2 TB of storage so I have plenty of hardware for backups but exactly how do I proceed with backing up my system, clone my current hard drive using acronis true image? or using any other softwares etc..etc...
    1 point
  9. All my files( pdf,jpeg, mp etc ) are encrypted with efdc ransomeware. This is online ID. Can any one help me to decrypt. https://www.disktuna.com/media_repair-file-repair-for-stop-djvu-mp3-mp4-3gp/ helped to recover mp3 files. But JPEG files are not recoverable. Pls help.
    1 point
  10. In most cases recovery software of that nature fail to recovery the original files. If you want to try something like that there are plenty of free file recovery tools.
    1 point
  11. Hello @Hasan shahid, Welcome to the Emsisoft Support Forums. I understand it is frustrating, but currently, we are not aware of any ways to decrypt files with Online-ID and some recent forms of STOP(DJVU). Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
    1 point
  12. Online ID Private Encryption keys are unique, Meaning one Private Key for each Online ID. You cannot use someone else's Online ID Private Key or an Offline ID Private Key to decrypt your files that have an Online ID.
    1 point
  13. Is this work to decrypt the online ID? Anyone try this before?
    1 point
  14. @LazarosPG1 Thank You for the submission.
    1 point
  15. Hello @diancoxz, Welcome to the Emsisoft Support Forums. I understand it is frustrating, but currently, we are not aware of any ways to decrypt files with Online-ID and some recent forms of STOP(DJVU). Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
    1 point
  16. helo guys please help me new variant ramsomware No key for New Variant online ID: q6pnajO0FNoMJquYUzicAX3yFnV0pkxUifgFnKX3 Thanks all please answer my email *********
    1 point
  17. Hello @nayankonwar, Welcome to the Emsisoft Support Forums. That error message has something to do with Docker Containers.. I understand it is frustrating, but currently, we are not aware of any ways to decrypt files with Online-ID and some recent forms of STOP(DJVU). Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
    1 point
  18. @Jorge MirandaOur recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/
    1 point
  19. See this post by Amigo-A for an alternative method of making some files readable.
    1 point
  20. Jeremy, I totally agree with the concept of reducing potential points of failure. However, please keep in mind that antivirus software always needs to exchange data with some sort of cloud infrastructure to be able to do its job. In the early years it was enough if software pulled online updates once a day, then we needed more frequent updates (about 1h intervals), and today we're at a point where we need a permanent connection to provide the best possible protection. Mainly to get real-time information about newly emerging threats and also to be able to push updates at any time, without a delay of 30 minutes. That's why we are currently in the process of changing our entire backend infrastructure to 'managed' devices. 'Managed' in this context doesn't necessarily mean these devices can be fully remote controlled (that's only the case if you use 'Local&Remote' or 'Remote only' workspace management modes), it rather means that devices have a permanent connection to the cloud to exchange malware intelligence (such devices show up as 'Managed' in your workspace). At the end of the day, those new cloud interfaces are not more or less secure than the simple hourly online updates were before. We are very well away of the risk involved with providing any cloud interfaces and do our best to make it as hard as possible for attackers to get in and manipulate data. None of our interfaces provide the ability to execute code on your devices. Software updates are the only way you can receive executable code from us, and again, those interfaces haven't conceptually changed since Emsisoft was founded 20 years ago. Our data transfer channels are secured on multiple levels, making it pretty much impossible to infiltrate unauthorized code. Our transfer channels and binaries are digitally signed on top of SSL to block any man-in-the-middle attempts by design. Our production database has very rigorous access limitations even within our team. But truth be told, there is no 100% guarantee that we'll never get hacked. That above described 'Please re-authenticate' notification shows up when you have a device using a license that is assigned with a workspace but the device hasn't migrated to 'managed' state yet. Changing it to managed is a one time action.
    1 point
  21. Sorry for causing your misunderstanding, In fact, the conjectures or questions I put forward in the comments on this post, they were all sent before you answered me by private message. This is because all the message I sned to Emsisoft's message had more than 10 days no one reply . I apologize if I cause a misunderstanding. In order to ensure that the discussion does not digress, I will not continue the discussion in this post, I am sorry if I make anyone feel uncomfortable . And because my main account had be banned , do not allow me to login in, I am here using new account for apologize and looking opportunity to restore my main account .
    1 point
  22. Hello. First, you need to read this guide. You need to determine the type of ID - the Emsisoft Decryptor will tell it.
    1 point
  23. https://dropmefiles.com/wugkV this file i suspect, once i restored and i opened it, soon my files became corrupt again
    1 point
  24. Only after neutralizing all malicious files ... I recommend this following method only when there is no other way... This is not the decryption, it is the recovery of certain types of files using the features of these files. 1) If you have encrypted archives, you can partially recover them. Only 1-2 files are damaged there. Remove the extension that the ransomware added to the archives, and extract the files in the usual way. Everything except 1-2 files will be fixed. If there is only 1 file in the archive, then it will most likely be unrecoverable. 2) There is an alternative (additional) way to recover some media files: WAV, MP3, MP4, M4V, MOV, 3GP. https://www.disktuna.com/media_repair-file-repair-for-stop-djvu-mp3-mp4-3gp But before trying the alternative variant with media files, it is recommended that you make a copy of the encrypted files. Something will be restored better, something will be restored worse. An alternative method for other files has not yet been found.
    1 point
  25. Why did this happen? This 'STOP Ransomware' enters the PC due to the fact that computer is poorly protected. People often use free antivirus programs with the 'Free' label in the name. None of these programs will protect PC from programs similar to 'STOP Ransomware', because basic protection is not capable of this feat. If users used comprehensive protection of the 'Internet Security' class, then it would help protect PC from ransomware attacks. There is no 100% protection against malware, but what the 'Free' antivirus gives is 1-2 percent protection. After this attack, PCs could have stayed other malware elements. This maybe is an info-stealer and something else. Therefore, it is urgent to conduct a full check and destroy malware. Use an comprehensive anti-virus software such as Emsisoft Anti-Malware to effectively remove the malware. You can get a free trial 30-days version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/home/antimalware/ It will help you clean your PC from other malware for free. Encrypted files are harmless.
    1 point
  26. Yes, it is probably true. The Emsisoft Decryptor defines this fact very accurately. What to do? Everything is lost? No. It is recommended that you save the encrypted files to an external drive. It is possible that in the future the decryption method will change or the extortionists will publish the decryption keys. There have been several such unexpected cases recently when others extortionists shut down their ransomware projects and published decryption keys and master keys for everyone who got encrypted. The percentage of such happy cases is small, but it still exists. Next, I'll tell you what you need to do now, immediately, and what you can try after that.
    1 point
  27. Hello. So that I can advise you something, you need to do the following: - select multiple encrypted multiple files; - find a note from ransomware, it can be filed with the extensions TXT, HTML, HTA; - place these files in an archive without a password; - transfer files to me using an exchange site, for example https://dropmefiles.com
    1 point
  28. Hello. Copy the result from the Decryptor or take a screenshot of what is written there at the end.
    1 point
  29. Hello @Rogelio, Thank you for contacting Emsisoft Support. I understand it is frustrating, but currently, we are not aware of any ways to decrypt files with Online-ID and some recent forms of STOP(DJVU). I invite you to try with our friends at BleepingComputer, they may be able to help you: https://www.bleepingcomputer.com/ Here’s the link to their forums: https://www.bleepingcomputer.com/forums/
    1 point
  30. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
    1 point
  31. When law enforcement arrests the criminals and releases their database of private keys for inclusion in decryption tools.
    1 point
  32. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
    1 point
  33. Hello @SalasKafa, Thank you for contacting Emsisoft Support. TOPI is a newer variant of the STOP/DJVU family of ransomware and is not supported by our decryption tool. Any ID ending in t1 is an Offline ID anything else is an Online ID. This is important as it tells us how the encryption key was generated. There may be multiple Ids, especially if communication between the target system and the command & control server is interrupted for any reason, or because the file encryption was done in stages to avoid detection. An Offline ID means that the encryption key pair was generated locally and the encryption key is encoded in a file. An Online ID means the encryption key pair was generated and stored on a remote command & control server under the control of the ransomware gang responsible for encrypting your files. Why is this important? The ID of the file(s) is how private encryption keys are identified. If we have a private encryption key matching the ID for a file(s) then that can be used to decrypt the file(s). However, this is all contingent on us having a matching private encryption key in our database. The downside of all this is that we are not currently in possession of private encryption keys for the TOPI variant of STOP/DJVU.
    1 point
  34. @diuSomeone else's key cannot be used to decrypt files that have an Online ID. Private Keys for Online IDs are unique to that ID.
    0 points
  35. Hello , Welcome to the Emsisoft Support Forums. I understand it is frustrating, but currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using tool in few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.
    0 points
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