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  1. Hello @Mustafa_Elarabi, Welcome to the Emsisoft Support Forums. That extension is used by STOP(DJVU). Unfortunately, we no longer have any method to decrypt STOP(DJVU) unless the encryption occurred before the 29th of August 2019. Please refer to this blog post for information about a decrypter that may work, and also for support instructions if it does not: https://blog.emsisoft.com/en/34375/emsisoft-releases-new-decryptor-for-stop-djvu-ransomware/ I understand it is frustrating, but currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in a few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. https://blog.emsisoft.com/en/category/protection-guides/ We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.
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  2. My files are encrypted by QDLA virus and all the files in all the drive are affected and got the extension .QDLA. Using quick heal removed the trojeon but files are not able to be decrypted using stop djvu. Please help.
    1 point
  3. Thank you for your feedback. We may consider it for future development.
    1 point
  4. Installation is no longer supported on Operating Systems below Windows 10. https://help.emsisoft.com/en/2881/supported-operating-systems-and-platforms/ It would be a good idea for you to contact Emsisoft regarding a refund. [email protected]
    1 point
  5. With default settings, Windows Defender will not protect files from encryption. For it to be able to protect files, you need to enable ransomware protection in the defender. Then you need to point to the directories (your folders with files) that you want to protect. This may help in the future, but some ransomware may bypass this protection as well. Kaspersky Anti-Virus (there is a paid and a free version) also cannot provide protection against ransomware. To protect files, you need to use Kaspersky Internet Security or Kaspersky Total Security. But even this does not guarantee protection against some ransomware. Windows has many vulnerabilities and some of the methods used by extortionists can bypass protection.
    1 point
  6. What to do? Everything is lost? No, there is currently no way to decrypt files, but in the future, in theory, extortionists can publish keys to all of their victims. This does not happen often, but this year we have seen such cases several times. Why did this happen? This 'STOP Ransomware' enters the PC due to the fact that computer is poorly protected. People often use free antivirus programs with the 'Free' label in the name. None of these programs will protect PC from programs similar to 'STOP Ransomware', because basic protection is not capable of this feat. If users used comprehensive protection of the 'Internet Security' class, then it would help protect PC from ransomware attacks. There is no 100% protection against malware, but what the 'Free' antivirus gives is 1-2 percent protection. After this attack, PCs could have stayed other malware elements. This maybe is an info-stealer and something else. Therefore, it is urgent to conduct a full check and destroy malware. Use an comprehensive anti-virus software such as Emsisoft Anti-Malware to effectively remove the malware. You can get a free trial 30-days version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/home/antimalware/ It will help you clean your PC from other malware for free. !!! You need to neutralize all malicious files in the system. This should be done as quickly as possible.
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  7. Hello @Anirban There are 't1' characters at the end of the identifier, this usually means that the 'offline ID' is being used and the files can be decrypted in the future when the decryption key for this variant is loaded into the 'Emsisoft Decryptor'. This event depends on the voluntary transfer of the key by someone who bought the key from the extortionists. This may happen or may never happen. The appearance of a new key is not reported anywhere. The work is done every day. It is recommended to save the encrypted files on an external drive, download the 'Emsisoft Decryptor' once a week and check the decryption capability.
    1 point
  8. Hello @xXsmilesXx, Welcome to the Emsisoft Support Forums. I understand it is frustrating, but currently, we cannot decrypt files with an Offline-ID that we do not have the Private Encryption Key in our Database. Please read this Topic. It contains information about your situation and whether or not your files can be decrypted. https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
    1 point
  9. Die Updates laufen seit gestern Nachmittag wieder. Wir bitten Sie vielmals um Entschuldigung für die Störung. Claude Bader
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  10. A major source of malware is software cracks. For example roughly 50% of all ransomware infections is the STOP(DJVU) family of ransomware. STOP is exclusively distributed via software cracks, the KMS activation bypass crack being the top infection method for STOP. The Emsisoft Self-Protection module prevents malware from shutting down Emsisoft. This does not prevent an attacker who has access to the system from shutting down Emsisoft. The only way to prevent an attacker from shutting down Emsisoft after they gain access to the system is to set the Admin Password on Emsisoft. We'd need to get some debug logs during the removal process, to troubleshot why Emsisoft and FRST could not remove the infection. Often it is the fact that we could not gain permission over the files. ESET Online gaining permission over the files may have more to do with that the full AV is never downloaded to your system, just the scanner, cleaning engine, and signatures are downloaded. So, as far as the malware is concerned that is not an installed AV and is never registered on the system. It is also a process that the malware is not monitoring the system for.
    1 point
  11. Im Moment gibt es ein Problem mit Updates. Emsisoft ist sich dessen bewusst und arbeitet daran, es zu beheben.
    1 point
  12. Hello @abuasem, Welcome to the Emsisoft Support Forums. That extension is used by STOP(DJVU). Unfortunately, we no longer have any method to decrypt STOP(DJVU) unless the encryption occurred before the 29th of August 2019. Please refer to this blog post for information about a decrypter that may work, and also for support instructions if it does not: https://blog.emsisoft.com/en/34375/emsisoft-releases-new-decryptor-for-stop-djvu-ransomware/ I understand it is frustrating, but currently, we cannot decrypt files that we do not have the Private Encryption Key in our Database. There's the possibility that law enforcement may be able to catch the criminals and release their database of private keys, meaning that you could try again using the tool in few weeks in case something changed. We do not recommend paying the ransom unless there is absolutely no other choice. 22% of those who paid a ransom never got access to their data. 9% said they got hit with additional ransom demands after paying. We’re talking about criminals, after all. Our recommendation is to save a backup of your encrypted files and keep it in a safe place in case decryption is possible at some point in the future. Please review our Protection Guides at your leisure, they contain several tips on protecting your computer and data. https://blog.emsisoft.com/en/category/protection-guides/ We also recommend keeping an eye on BleepingComputer's newsfeed, as they will usually report on new developments with ransomware decrypters: https://www.bleepingcomputer.com/ If you have an RSS feed reader, then they also have an RSS feed so that you don't have to manually check for news: https://www.bleepingcomputer.com/feed/ Please consider subscribing to a reliable anti-malware application to avoid similar issues in the future. You can get our full version of Emsisoft Anti-Malware here: https://www.emsisoft.com/en/pricing/ I know it’s a big loss for you. We are glad to offer this service for free and help as much as we can, but there is not always an immediate resolution for all the cases.
    1 point
  13. Bonjour @GillesV, J'utilise DeepL pour traduire. L'anglais est ma langue maternelle. Veuillez contacter notre équipe Ransomware Recovery en utilisant le formulaire web à l'adresse https://www.emsisoft.com/en/tools/ransomware-recovery/inquire/. Une personne de notre équipe Ransomware Recovery vous contactera par e-mail. Nous vous contacterons par e-mail dans les 12 à 24 heures. --------------------------------------------------------------------------------------------- Hello @GillesV, I am using DeepL to translate. English is my native language. Please contact our Ransomware Recovery team using the web form at https://www.emsisoft.com/en/tools/ransomware-recovery/inquire/ Someone from our Ransomware Recovery team will contact you by email. We will follow up with you via email within the next 12-24 hours.
    1 point
  14. I already explained that. Certain files can be repaired. Many video and audio file formats for instance are repairable with special software. JPG files are technically repairable as well, however as I said it can't be automated, and must be done manually one JPG file at a time. Anyone who would do that for you would charge you a lot of money to do it, and considering the specialized knowledge it would require I doubt very many people could do it.
    1 point
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