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Showing content with the highest reputation since 04/21/22 in Posts

  1. Yes it is here too now. Someone must have given the server a kick
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  2. Note: It is recommended to make a backup of all important files before using the decrypter. Link to decrypter download page. <- The decrypter will tell you if your files are decryptable, whether you're dealing with an "old" or "new" variant of STOP/Djvu, and whether your ID is online or offline. Link to instructions for using the decrypter (PDF). Link to "file pair" submission form. Link to more information about the decrypter. <- Article at BleepingComputer.com Link to more detailed information about STOP ransomware (covers more than just STOP/Djvu). <- Forum post at BleepingComputer.com Can I report this encryption of my files as a crime? Yes. Distribution of malicious files and holding property for ransom are criminal acts in many countries, and we encourage all victims to report such incidents to the national law enforcement in the country where they reside as this helps them determine how best to prioritize investigations into such criminal activity. There is a list of national law enforcement agencies who are participating in the No More Ransom project at the following link with information on how to file a report (if you live in a country not on the list then feel free to report the incident to your local law enforcement): https://www.nomoreransom.org/en/report-a-crime.html Someone says they can decrypt my files, but I will have to pay them. Is this safe? Such individuals or companies are either scam artists, or they are paying the ransom without telling you and overcharging you for it. Either way we recommend avoiding any contact with those who claim they can decrypt your files for a fee. How do I remove the ransomware? The STOP/Djvu decrypter will stop the ransomware from running so that it can't continue encrypting your files, however it doesn't completely remove the ransomware. Most Anti-Virus software will detect STOP/Djvu if you run a scan for it, however if you don't have Anti-Virus software installed then you can run a Malware Scan with Emsisoft Emergency Kit (free for home/non-commercial use). Note that formatting the hard drive and reinstalling Windows will also remove the infection, however this ransomware is particularly easy to remove, so if a computer is only infected with STOP/Djvu then formatting the drive would be unnecessary. Will removing the infection unlock my files? No. Your files are encrypted. This encryption needs to be reversed (via a process called "decryption") before your files will be usable again. This encryption cannot be removed or undone simply by removing the STOP/Djvu ransomware infection. The decrypter can't decrypt my files? In most cases this means you have an online ID. It could also mean your files were encrypted by a newer variant of STOP/Djvu. See below for explanations. Why won't the decrypter run? The decrypter requires version 4.5.2 or newer of the Microsoft .NET Framework, so this could mean your version of the .NET Framework is out of date. We recommend installing the latest version of the .NET Framework (4.8 at the time of writing this), and then trying the decrypter again. What does "Remote name could not be resolved" mean? This can happen if your computer isn't connected to the Internet. If your Internet connection is working, then it can also be an indication of a DNS issue, and we recommend you reset your HOSTS file back to default if everything else seems fine. Microsoft has an article about this at the following link: https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default Why is the decrypter stuck on "Starting"? When you run the decrypter, it looks for encrypted files. It will say "Starting" until it is able to find some. If the decrypter remains stuck on "Starting" for a long period of time, then this means it is unable to find any encrypted files. Offline ID. When the ransomware can't connect to its command and control servers while encrypting your files, it uses a built-in encryption key and a built-in ID. Offline ID's generally end in t1 and are usually easy to identify. Since the offline key and ID only change with each variant/extension, everyone who has had their files encrypted by the same variant will have the same ID and the files will be decryptable by the same key (or "private key" in the case of RSA keys). Online ID. In most cases the ransomware is able to connect to its command and control servers when it encrypts files, and when this happens the servers respond by generating random keys for each infected computer. Since each computer has its own key, you can't use a key from another computer to decrypt your files. The decrypter is capable of working around this with older variants as long as it has some help, however for newer variants there is nothing that can be done to recover files. Old Variants. Old variants were those in distribution until near the end of August, 2019. Our decrypter supports offline ID's for almost all older variants, and can decrypt files for those with offline ID's without needing any help. For online ID's, it's necessary to supply file pairs to our online submission form so that the decrypter can be "trained" how to decrypt your files. A list of extensions from older variants can be found at the bottom of this post. Is it possible to change an online ID into an offline ID? Your files' ID serves to identify which private key is needed to decrypt your files. If you were to somehow change the ID that was added to your encrypted files, then all you would accomplish is making it impossible to decrypt your files at all, even if you paid the ransom. It is imperative that you don't attempt to modify your encrypted files if you want to make sure that they can be decrypted some day. New Variants. These use more secure RSA keys which are impervious to most types of attacks. Support for some offline ID's has been added to the decrypter for newer variants, and support for new offline ID's will be added as we are able to figure out private keys (decryption keys) for them. As for online ID's, due to the usage of RSA keys, there's currently nothing the decrypter can do to help recover files. How long does it take to add support for new offline ID's to the decrypter? Private keys for offline ID's are donated by victims who paid the ransom, and there is no way for us to be able to estimate when this will happen. If you have an offline ID then try running the decrypter once every week or two, and if we have been able to add the private key for your ID then it will start decrypting files. Will it ever be possible to decrypt new variants with online ID's? That depends on whether or not law enforcement is able to catch the criminals who are behind this ransomware. If law enforcement is able to catch them and release their database of keys, then we can add those to our database for decryption. Are there any ways to recover/repair files that can't be decrypted? In most cases this is not possible, however there is a tool called DiskTuna that can help repair some videos that have been encrypted. This tool was made by a third-party, and they are not affiliated with us, however one of our developers has verified that it does work in at least some cases. You can find more information at this link. What is a file pair? This refers to a pair of files that are identical (as in they are the exact same file), except one copy is encrypted and the other is not. Our decryption service can analyze the differences between an encrypted file and an original unencrypted copy of the same file, allowing it to determine how to decrypt that type of file. For most victims with an older variant of STOP/Djvu, submitting file pairs will be the only way they will get their files back. File pairs only work for one type of file. Due to the way encryption works in STOP/Djvu, file pairs can only help the decryption service figure out how to decrypt one type of file. For instance, if you submit a file pair for an MP3 file, then the decrypter will be able to decrypt all of your other MP3 files, however it won't be able to decrypt any other type of file. There are some exceptions to this, such as certain newer Microsoft Office documents (such as DOCX and XLSX) since those files are technically ZIP archives. The decrypter can't decrypt all of my pictures even though I submitted file pairs for them? JPEG/JPG images have a format oddity that causes file pairs to be specific to each source of pictures, rather than the file format in general. As an example, if you have pictures from two different cameras, and submit a file pair from the group of pictures from one of the cameras, then the decrypter will only be able to decrypt files from the camera that the file pair came from. In order to decrypt all JPEG/JPG images, you will need to submit file pairs from every source you've obtained those pictures from. Extensions from older variants that the decrypter supports:
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