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Showing content with the highest reputation since 01/13/20 in all areas

  1. 1 point
    It's not necessary to reinstall Windows, as most Anti-Virus software will remove the STOP/Djvu ransomware, including our free (for home/non-commercial use) Emsisoft Emergency Kit. Granted you can reinstall if you'd like to. I recommend making a backup of your encrypted files first, so that you can keep them somewhere safe in case they can be decrypted at some point in the future.
  2. 1 point
    It's not possible to know for certain what caused it without a memory dump. It may be safe to assume that the issue more than likely originated in another driver, which caused a fault in tcpip.sys and thus a BSoD, however there's no way to say for certain. I would believe the assumption that Anti-Virus causes such BSoD's is based on the fact that most of them use some sort of network filter driver, however Anti-Virus is not the only software that loads drivers related to networking, and it could be an issue with any such software. Keep in mind that tcpip.sys is a vital part of the Windows Operating System, and has been for a long time. If a build of Emsisoft Anti-Malware had such a serious compatibility issue, it would never pass through QA.
  3. 1 point
    End of support for Windows 7 should have no effect on whether or not your files can be decrypted. You could make a backup of your encrypted files and upgrade to a Windows 10 computer, and if a method for decrypting your files were to be released then it should still work.
  4. 1 point
    These suggestions are also my opinion, please change it, perhaps with an animation like Kaspersky does (For Emsisoft an animated "Blue E")
  5. 0 points
    There aren't a lot of options right now for those with online ID's. You can make a backup of your encrypted files and hope that the private keys will be released and we can add them to our database, you can have a third-party (such as Coveware) try to negotiate a lower ransom price for you, or you can try to pay the ransom yourself. Regardless of what you choose to do, we recommend reporting ransomware infections to law enforcement so that they can properly prioritize them: https://www.nomoreransom.org/en/report-a-crime.html
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