tuckeroo

okay, i was wondering if that was possible...he has VERY basic function and is going on a trip for a training session, so he wants to keep it for now, and maybe re-open this case later...would be Wed or Thurs of next week until i would have it back...so close case if need be, and if he wants to continue (he is thinking of buying new OS and starting from fresh), will open a new thread(or will do what you suggest otherwise)...i CAN say, he did not have this "basic" function restored until i ran emcee on it and got rid of a LOT of stuff :] thanks to emsi and all their associates/employees fo

even if i switch the user, the other side says my security settings do not allow this file to be downloaded...and it also would not download JRT

it is telling me AdwCleaner couldn't be downloaded. Also don't know if it's because i haven't used Win 7 enough, or something wrong with the computer, but i cannot seem to be able to download things directly to the desktop...have to put it in downloads, and send to from there

I told my technician I would try to help him get his computer fixed, after his 14yr old gave it back to him messed up. Won't allow me to update java (error 1603), and a lot of the time you cannot download things unless you are signed in as a guest. On startup, you always get the screen that asks how you want to start it (normally etc), Originally ran both emsi and mbam scans and got rid of a LOT of stuff...re-scans don't pull up anything new, but mbam has several programs it keeps blocking. a2scan_150312-101930.txt FRST.txt Addition.txt

thanks again!! :]

scan log

indeed it did...thank you sir!!

missed one

performed all actions as outlined...requested logs

so my dinosaur of a computer from time to time eats some of my malware programs (i.e. files get corrupted and the like).I usually just uninstall/reinstall program when this happens. I am supposed to be having it replaced within the year, but until then would like to continue running emsi freeware on it. Problem is, this time when the file got eaten, it will not let me uninstall old program, nor install the new one. logs/pics attached

i thank you for all your help...thankfully, i got another used tower from work, so at least for now, i don't have to try to do the uninstall/reinstall deal

i know it isn't your job, but can you please walk me though the steps? i am very afraid i will make things worse...i looked through the booklet to uninstall/reinstall, and am afraid i'd i take it all the way out,and i won't be able to reinstall properly...i have the cd, but obviously have limited knowledge as to proper procedure(where to boot, and even where to find the program to uninstall)...my instruction booklet says to go to uninstall in control panel etc, but i am afraid i am not looking at the correct program to uninstall, as nothing actually says "windows XP" or the like...here is my

do i just put the cd in and will it autorun?

run log

okay, done...it did not ask for the cd, and it didn't seem to take but a couple of seconds for the command to complete