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  1. Hi Christian, Thanks for your reply. Problem has not replicated today, which is unusual. When it does, I will send the log. Thanks and regards
  2. Hi, Sorry, forgot to include the following info: OA Premium Windows 7 Home Premium SP 1 Windows Defender, EAM Regards
  3. Hi, I had this problem a long time ago, but it was fixed. However, it has been happening for some weeks now. I thought that updates might fix it, but they haven't so far. When I'm not using the PC, I keep the "block all network traffic" on. However, when I return and take off the setting it does not unblock. The network traffic remains blocked. Sometimes I can close and shutdown OA, which fixes the problem, and restart OA again. Other times I have to reboot the PC. For the past two days, the problem has grown worse. The above is still happening, but additionally, when I have been browsing for a little while, OA blocks network traffic by itself. Grateful for your help. Thanks and best regards.
  4. Hi Arthur, Thanks for your reply. Wasn't able to do the debug logs until today, and when I sat down to start the process, I found that EAM is back to normal and is now updating normally, so everything seems OK now. Sorry to have troubled you. Best regards
  5. Hi, Since yesterday the green flashing arrow has been showing continuously on the icon, as when it is updating. Tried to do a manual update to clear it several times, but the update only reaches 14%. Also, have shut down EAM and restarted PC, but still the flashing green arrow is there. Grateful for your advice.
  6. Hi, My internet security pack is due for renewal in about a month. I've been using it for a couple of years now. I know that I can renew via the buy renewal button in OA and will get a discount. However, I would like to renew and add an extra internet security pack for an extra PC. So, I would like to buy for 2 PCs for the next year. What is the best way for me to do this? Thanks for your help.
  7. Have taken the final steps, and everything seems to be cleaned up. However, using Windows + R didn't find Combofix. It doesn't seem to be there any longer though. Everything seems to be running fine, scans are clear and everything is up-to-date according to the Secunia Software Inspector. Thanks for your help.
  8. Seem to be running fine. Haven't come across any problems. Thanks for your help. Much appreciated.
  9. Here's the new OTL log. Thanks.
  10. Here's the new OTL log. Thanks.
  11. Here's the combofix text file. For some reason it wouldn't seem to attach from the combofix file, only to open, but had saved a text copy to desktop, so have attached that. Hope that's OK. If not, let me know. Thanks and regards,
  12. Here's the new OTL log. Thanks and regards
  13. Hi Kevin, Have run the Java update and uninstalled the old version, but can't find OTLfix.txt. It doesn't seem to appear at the end of the post. Thanks and regards
  14. Hi, Originally posted on the EAM forum. Was advised to attach EEK log and OTL.txt and Extras.txt and post here. The above file is showing up on a deep scan on EAM, but when I delete or quarantine it seems to return by itself. Can't seem to get rid of it. Grateful if you could advise. Have never had anything get through with EAM and OA on the pc. Grateful for your help. Thanks and regards
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