pscraja

My System details: Operating System: MS Windows XP Professional 32-bit SP3 CPU: Intel Pentium 4 506 RAM: 2.0GB Single-Channel DDR @ 199MHz 3-3-3-8 Motherboard: Intel Corporation D101GGC (Socket 775) Graphics: DELL S1909W @ 1366x768; ATI video (Intel) Hard Drives: 80GB SAMSUNG SAMSUNG SP0802N (IDE) ; 250GB Seagate ST3250310AS (SATA): 80GB Seagate ST380817AS Optical Drives: ASUS DRW-22B1S; SONY DVD RW DW-G120A Audio: Realtek High Definition Audio Present Problem: In one of the routine update sessions, Claro-search got installed. I wanted to remove it since I have google search engine as a default search engine. I am not able to remove it using ADD/Remove program or revo uninstaller. My default browser is Firefox ver 14.0 Every time I click to open a new tab in firefox, claro-search opens. When I checked in the google search, it gives a message that it is a browser hijacker. I have Avira Free antivirus and Emsisoft anti-malware. Since I have realtime protection enabled in Avira, I have disabled all the guards in Emsisoft anti malware and use it only to check the folders for malware. I have run both Avira and Emsisoft for detecting the malware. Both have not been able to detect this. I have scanned the system with hijackthis.exe and attaching the text file. Kindly guide me to remove this claro-search from my system. Thank you. pscraja

Dear Moderator, Thank you a lot. You have solved my problem. pscraja

Thank you Moderator! Followed your instructions and the application is starting even with the KIS enabled. But In the context menu, EAM doesn't appear and hence cannot do scanning specific folders. What is it due to? On an earlier occasion EAM was appearing in the context menu and it was very useful to quickly scan suspected folders. Thanking you. pscraja.

Thanks for the immediate reply postings. Feedback is given below: To Stapp: 1. Even after the inclusion in exclusion list, there is no solution. EAM has never started for me since installing on 27th Aug 2011. To H_D: 2. I had just downloaded a couple of days ago. EmsisoftAntiMalwareSetup ver 5.1 could something be wrong in windows? pscraja

I have recently installed Emsisoft anti-malware and on booting I get an error message that a major problem prevents application start. It is also not included in the context menu. As advised in the error message, I had rebooted it more than once. Still I am getting the error message I have attached the snapshot of the same. Can you please guide me to solve this problem? pscraja