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lee94513

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  1. Fabian, I ran the EmsiClean file and rebooted and it removed everything. I was able to install Emsisoft 6 without a hitch and I was able to transfer my license key without a hitch. Thank you for the excellent help. It's not often that we get real support from customer support. I'm attaching the report file for your information. Question: Why is it that me and so many others do not have the unins000.exe file? Thanks again for the excellent help!
  2. Fabian, Here are the results from the batch file: ********************** a2util: SERVICE_NAME: a2util TYPE : 1 KERNEL_DRIVER STATE : 4 RUNNING (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN) WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 [sC] QueryServiceConfig SUCCESS SERVICE_NAME: a2util TYPE : 1 KERNEL_DRIVER START_TYPE : 1 SYSTEM_START ERROR_CONTROL : 0 IGNORE BINARY_PATH_NAME : \??\C:\Program Files\Emsisoft Anti-Malware\a2util32.sys LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : a-squared Malware-IDS utility driver DEPENDENCIES : SERVICE_START_NAME : ********************** a2dda: [sC] EnumQueryServicesStatus:OpenService FAILED 1060: The specified service does not exist as an installed service. [sC] OpenService FAILED 1060: The specified service does not exist as an installed service. ********************** a2injectiondriver: SERVICE_NAME: a2injectiondriver TYPE : 2 FILE_SYSTEM_DRIVER STATE : 4 RUNNING (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN) WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 [sC] QueryServiceConfig SUCCESS SERVICE_NAME: a2injectiondriver TYPE : 2 FILE_SYSTEM_DRIVER START_TYPE : 1 SYSTEM_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : \??\C:\Program Files\Emsisoft Anti-Malware\a2dix86.sys LOAD_ORDER_GROUP : FSFilter Anti-Virus TAG : 0 DISPLAY_NAME : a2injectiondriver DEPENDENCIES : FltMgr SERVICE_START_NAME : ********************** a2antimalware: SERVICE_NAME: a2antimalware TYPE : 10 WIN32_OWN_PROCESS STATE : 4 RUNNING (STOPPABLE, PAUSABLE, ACCEPTS_SHUTDOWN) WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 [sC] QueryServiceConfig SUCCESS SERVICE_NAME: a2antimalware TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : "C:\Program Files\Emsisoft Anti-Malware\a2service.exe" LOAD_ORDER_GROUP : FSFilter Anti-Virus TAG : 0 DISPLAY_NAME : Emsisoft Anti-Malware 5.0 - Service DEPENDENCIES : SERVICE_START_NAME : LocalSystem ********************** a2acc: SERVICE_NAME: a2acc TYPE : 2 FILE_SYSTEM_DRIVER STATE : 4 RUNNING (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN) WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 [sC] QueryServiceConfig SUCCESS SERVICE_NAME: a2acc TYPE : 2 FILE_SYSTEM_DRIVER START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : \??\C:\PROGRAM FILES\EMSISOFT ANTI-MALWARE\a2accx86.sys LOAD_ORDER_GROUP : FSFilter Anti-Virus TAG : 0 DISPLAY_NAME : a2acc DEPENDENCIES : FltMgr SERVICE_START_NAME : ********************** mamutu: [sC] EnumQueryServicesStatus:OpenService FAILED 1060: The specified service does not exist as an installed service. [sC] OpenService FAILED 1060: The specified service does not exist as an installed service.
  3. This is what I am getting when I try to upgrade to Version 6
  4. As I previously posted on 16 Sept 2011, I still am unable to upgrade to Version 6. I am unable to uninstall Version 5 apparently because the uninstaller is corrupted. Also, Emsisoft does not show in my list of programs to uninstall. I tried to overwrite the Version 5 program but it wouldn't allow that. I also deleted some regristry keys but that did not help either. Does anyone have any further suggestions?
  5. I tried to re-install the program but it won't do it. I get error messages saying that I have corrupted files, etc, etc. After running a third party uninstaller program, I no longer have Emsisoft Anti-Malware showing in my add/remove programs list. Not sure what safe mode will do for me now that it doesn't show up!
  6. I have a fully licensed version 5 and I am trying to upgrade to the new Beta version 6. When the download starts it will run for a few minutes and then give error messages that my version 5 files are corrupted and they cannot be uninstalled. I tried uninstalling from the control panel but have the same error messages. I downloaded the free version to try and overwrite the program but I still run into these uninstall error messages. I've tried 3rd party uninstaller programs but I'm still unable to uninstall version 5 no matter what I do. I'm using Windows 7 32 bit. The version 5 program is working correctly. Apparently, the uninstaller files are corrupted. Any help would be appreciated.
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