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Posts posted by skypilotpete

  1. I have been a paying subscriber to Online Armor for many years. I have gradually come to accept that, as with this question, I cannot hope for any meaningful technical support. I have finally been forced to uninstal Online Armor completely and replace it with a competitor, and all my problems have gone away. While I have been waiting in vain for technical support, I have had my first days of trouble-free torrenting in ages - without Online Armor on my computer. Given the absence of timely technical support, I doubt whether I will be renewing my subscription next time it becomes due.

  2. For the last week I have been trying to track down what is causing uTorrent to freeze periodically. I have narrowed it down to Online Armor by leaving Task Manager open on my desktop at all times. Whenever uTorrent stops responding, there is a spike in activity by oasrv.exe, and as soon as that drops back down to zero, uTorrent starts responding again.


    I have added the uTorrent program folder to the exclusions list, and added the port uTorrent uses - in and out, TCP and UDP - to the allowed ports list in OA Advanced mode.


    Utorrent does not appear in the programs list or firewall list - I assume that this is because it has been excluded.


    Is there anything more I can do to stop OA paying attention to uTorrent?


    I run Windows 7 64 Home Premium, OA Premium

  3. OK - nearly a year later, and the "bug" has still not been fixed. When I first purchased Online Armor, one of the things I thought would be useful was the ability to see how much data was being sent by the various processes active on my computer. This just does not work, and it seems a pretty significant thing to get right in my opinion. At the moment, the Outbound Data graph is showing between 50 and 120 kB/s, but if I add the upload speeds of all the programs listed as active, it comes to a grand total of approximately 6 kB/s.

  4. My VPN provider strongly recommends that their customers use a competitor's firewall, and gives detailed instructions on how to configure the firewall so that software (such as a torrent client) cannot contact the internet if the VPN connection drops out. As far as I can understand, it involves creating rules that allows a particular piece of software to access the internet ONLY if it is connecting via the VPN server's IP block. Then, if the VPN connection drops out and the standard ISP connection takes over, internet access will be blocked. Can anyone tell me if this is possible within Online Armor Premium? If so, help with how to do it would be greatly appreciated.


    I run Windows 7 64 Home, Online Armor Premium

    • Upvote 1
  5. What happens if you switch it to Normal Mode?

    I have now got port forwarding working again. I had to go in to the OA settings and manually add the allowed ports, both TCP and UDP, both in and out, individually for Skype, uTorrent and the PFPortChecker utility. Just adding these programs to the excluded list was not sufficient. Could you please tell me if it is generally necessary to add ports manually? As far as I am aware I have never had to do this previously - it has always happened automatically when I have allowed programs. I have been successfully running port-forwarded software for years, and this is the first time I have had to manually add ports. Does OA do this automatically in "Normal Mode" but not in "Advanced Mode"?

  6. After having absolutely no problems with port forwarding uTorrent and Skype for several years, I am suddenly unable to forward my ports successfully. I have spent hours trouble shooting the problem and re-forwarding the ports, changing the ports etc, etc, to no avail. The ONLY thing that works is to completely turn off Online Armor, and then it all works perfectly.


    I have checked with canyouseeme.org and it reports the ports as unreachable.

    When I run portforward.com's PFPortChecker utility, it reports the ports as open on TCP but unreachable on UDP.


    I have gone into OA and checked that the ports are allowed for the relevant software - they are. The only mention of them is where I would expect them to be - next to Skype and uTorrent, and also next to the Port Forward port checker utility. I have included this software in OA's exclusions, but that makes no difference.


    I have run the CurrPorts utility to check whether anything else is using those ports - nothing is.


    I cannot work out why this is happening, as my setup has worked perfectly with OA until several days ago and I haven't changed anything - except for regular updates of my security software.

    I have tried turning off my other security software, but that makes no difference. The only thing that fixes the problem is to completely turn of OA


    Can anyone please help me with what to do next.


    I run Windows 7 64 Home Premium, OA Premium (last update 27 May 2013), Microsoft Security Essentials, Malwarebytes Pro.

  7. I'm trying to understand exactly what the "Online Armor Firewall Status" window measures, so that I can use it effectively. As far as I can see, it gives me a graph of Inbound and Outbound Data and Connections, plus a list of Programs and Active Connections. However, Online Armor is clearly not seeing everything that is going on. At the moment, the Outbound Data graph shows data going out at around 80 kB/s, but there are no programs listed that could be responsible for this outbound data traffic. There are two entries for iexplore.exe - one is shown as uploading at 6 B/s, the other at 4 B/s. There are two active entries for svchost.exe - both are showing 1 B/s. They are the only programs that are showing any up speed readings at all.


    The traffic which OA is currently seeing is due to a large file being uploaded to Dropbox. However, Dropbox.exe is shown by OA to have an Up Speed of 0 B/s.


    Can anyone explain to me how OA can be measuring Outbound Data at 80 k/Bs, but not identify the program responsible for that traffic?


    Windows 7 64 Home, OA Premium



  8. All components of Sandboxie are and always have been trusted on my computer.

    On further searching I found a post regarding conflicts between Online Armor and Sandboxie (http://support.emsisoft.com/topic/9926-win-7-x64-online-armorsandboxie-flash-player-freezing/) and decided to give its suggestion a try. I added "C:\Windows\SysWOW64\Macromed\Flash" to the OA exclusion list, and my problems immediately disappeared. While this is gratifying, I don't know enough about all this to know if there are any downsides to this. For example, does adding flash to the exclusion list leave me vulnerable to flash based exploits?     

  9. The reason I've stayed with Firefox 17 is because I've seen many posts online reporting conflicts between more recent versions of Firefox, Online Armor and Sandboxie. However, given that you don't have these problems, I'll update Firefox and see what happens. I'm using the standard version of Firefox - nothing modified about it at all. The other real-time programs I have running are Malwarebytes Pro and Microsoft Security Essentials. However, given that the problem goes away when Online Armor is turned off and these are still running, I didn't think that I needed to check these. However, I'll trying turning them off and leaving Online Armor running and see if that does anything.

  10. I am running Online Armor Premium, Firefox 17.0.1 and Sandboxie 3.76 64 bit (registered), Windows 7 64 Home Premium.

    Online Armor appears to be blocking Firefox from connecting to websites correctly, when Firefox is run within a sandbox. What happens is:

    1) I open Firefox within a sandbox, and my homepage (google) opens without apparent problems.

    2) I then attempt to connect to a website, and it begins to open and then freezes, either before the website opens at all, or when it has partially loaded. The freezing always happens at a point when a message at the bottom of the page says "Transferring data from ....[website]" and that's as far as it goes. Firefox is frozen and I have to close it down from within Task Manager. This has happened with every website I have tested so far.


    I have no problems with Firefox when it is un-sandboxed. I have no problems with sandboxed Firefox when Online Armor is completely closed down. I have tried un-ticking Firewall, Web Shield, Program Guard and Anti-Keylogger in Online Armor,  but that does not fix the problem. I have to close and shut down Online Armor completely before Firefox will work within a sandbox.


    Sandboxie Settings - Firefox is included in the Software compatibility list. Within the Webbrowser settings, I have allowed direct access to Firefox bookmarks, history, cookies, passwords, phishing database, session management and the profile folder, to see if this fixed the problem, but it doesn't.


    I am not using "Run Safer" for any of the programs involved.


    I have seen multiple posts online saying that Online Armor causes problems with Sandboxie, but I haven't seen any fixes. Can anyone help me with this? I really don't want to stop using Sandboxie or Online Armor. They are both in my "indispensable" category.

  11. I run Online Armor Pro and Windows 7 64, Home Premium. I have several different user accounts on my computer, an Administrator account, which I use, a "Visitor" account, and a children's account. I would like to have Online Armor settings only available in the Administrator account, so that all the OA settings which I make apply to the non-admin users, and cannot be changed by them. Is this possible, and if it is, can someone please let me know how I can set it up.

    Thanks in advance.

  12. I subscribe to the Audible.com audiobook service. I have had no trouble downloading audiobooks using Audible's proprietory "Download Helper" software - OA recognised it, asked for permission and that was that. However, in order to be able to play the audible .aa files on a portable player, you have to "authorize" the player, which involves connecting it to your computer, Audible Manager then connects to the internet, downloads some software and installs permissions on the portable player. For some reason, every time I tried to do this I got an error message from Audible Manager saying "cannot connect to the server". I contacted Audible support and they told me it was probably my firewall. I was dubious, because no message from OA popped up when Audible Manager tried to connect, and all the main Audible programs (AudibleDownloadHelper.exe and Manager.exe) were "allowed" in firewall settings. However, just to be sure, I added the entire Audible program folder to exclusions, and to my surprise, Audible Manager could immediately connect to the server and I was finally able to activate my portable player.

    Can someone help me understand why OA would be blocking this access, and not give me any warning or option to allow, AND not have anything relating to Audible blocked in firewall settings?

    Windows 7 64, OA Premium

  13. Could you also upload the flashutil11e_activex.exe file to VirusTotal and post a link to the analysis?

    Also, could you get us a screenshot of the notification you are seeing that says "this file is a virus or dangerous program - it is highly recommended that you block this action"? If you don't know how to take a screenshot, then here's a link to instructions.

    Here is the Virus Total link: https://www.virustot...sis/1330559522/

    I unblocked flashutil11e_activex.exe in OA and ran it. The attached screenshot shows the warning. It appears that it generates a differently named .tmp file each time. This time it was DF48.tmp. Last time it was 7D78.tmp.

  14. I've recently been finding that a variety of websites want me to install flashutil11e_activex.exe. This morning, in the course of startup, OA popped up saying that flashutil11e_activex.exe was trying to install itself, and asking me to decide what to do about it. I did a whole lot of googling, and everything seemed to indicate that it is a legitimate and safe Adobe product, so I allowed it. OA immediately popped up another red warning saying "Dangerous module is about to be loaded" - C:\Users\Me\AppData\Local\Temp\7D78.tmp. All the details listed clearly related to Adobe products, yet the OA warning was unequivocal "Online Armor has detected that this file is a virus or a dangerous program".

    I then looked it up in the OA file database, where it was listed as safe, with no indication that it has ever been found in an unsafe form.

    I have searched this forum, and read the explanation that some malware is forging Adobe signatures, hence just because it seems to be signed by Adobe, doesn't mean that it is necessarily safe.

    However, I still don't understand why the OA warning for this file is so unequivocal - no "may be dangerous", but "this file is a virus or dangerous program - it is highly recommended that you block this action". Given that the OA file database lists it as safe, wouldn't a "check further before making a decision" be more warranted?

    Also, I would have expected the OA file database to list the file locations where a legitimate file would be expected to reside, as this gives some guidance as to whether a file is legitimate or not. Is there some reason that OA does not do this?

    Having found the suspect file in the OA database listed as safe, I then scanned it with Microsoft Security Essentials, Superantispyware Pro and Malwarebytes, all of which found no problems. Can I be confident that these steps are sufficient to decide that this, or any other flagged item, is safe to allow?

    I run Windows 7 64 (home), OA Premium

  15. Online Armor Premium seems to be slowing down Outlook 2010 in a really annoying way. This is really noticable when I am writing emails. When I am typing, the text input lags very noticably, so that I am typing much faster than the text appears and I have to stop regularly for it to catch up. It doesn't happen in other programs. I have watched Process Explorer while I am typing, and the only thing that changes is that Oasrv.exe jumps immediately to around 25%.

    All of the Outlook components are trusted. I wouldn't think that it would be a good idea to add Outlook to exclusions, as it is likely to be a prime target for nasties. Is there anything I can do about this?

    Windows 7 64 (all updates up-to-date), Intel Core 2 Quad Q6600

    Motherboard: Micro-Star MS-7519

    RAM: 8 Gb DDR2

    NVidia GeForce 9500 GT

    ASUS Xonar DX Audio Device

    Online Armor Premium

    Superantispyware Pro

    Microsoft Security Essentials

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