Pedro59

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Pedro59 last won the day on March 26 2014

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  1. I hold an existing 3 device licence for EIS. I also thought I held a licence for EMS on an Android device but can find no record of this. It is probably expired any way although it seems to perform checks at each logon. Is there a way to purchase 2 new EMS licences to fall due for renewal with my current EIS licence to be installed on 2 separate Android devices. The EIS licence was recently renewed. I can supply further details if required. Regards Pedro59
  2. All suggestions now complete. After completion I ran the Windows 10 Defragmenter and the computer is now much faster and operating with no concerns. Thanks for your prompt and good advice. Although the user is on one of my 3 user licences he is new to Emsisoft Internet Security but is now a grateful convert. Regards and Thanks Pedro59
  3. New scans run as requested and are attached. Problem appears to be gone at this stage after a re-start of computer after all previous changes made. Regards Pedro59 scan_160422-122819.txt Addition.txt FRST.txt
  4. Hi Kevin I carried out your instructions, hopefully accurately. The Files you require are attached. Regards Pedro59 AdwCleanerC1.txt Fixlog.txt JRT.txt
  5. Thanks to everyone who responded to this. Great advice. I have placed the issue on the 'Help my PC is infected' as ReimagePlus. Pedro59
  6. One of the computers on my license has a problem with ReimagePlus loading when various searches are conducted, is impossible to close and requires a restart. It predates the installation of Emsisoft Internet Security and is also named Windows PC repair. It is not found with an EIS scan. It does not appear in All Apps. It does not show in Add / Remove programs. It seems to be impossible to uninstall by normal means. The machine is Windows 10 64 bit. I have run EEK and FRST./ The files are attached. Note! Any files in D:/Prescan have been deleted except Emsisoft Internet Security. The Folder was setup as an alternative to C:/Downloads. Because the affected computer is away from my normal computers I ran the two programs from a USB key. Are you able to offer any assistance? Regards Pedro59 Addition.txt FRST.txt scan_160420-123118.txt
  7. One of the computers has a problem with ReimagePlus loading when various searches are conducted, is impossible to close and requires a restart. It predates the installation of Emsisoft Internet Security and is also named Windows PC repair. It is not found with an EIS scan. It does not appear in All Apps. It does not show in Add / Remove programs. It seems to be impossible to uninstall by normal means. The machine is Windows 10 64 bit. Are you aware of this program and do you have any suggestions or Emsisoft tools which could be of assistance? Would using EEK help. Regards Pedro59
  8. Hi GT500, Arthur Thanks for the prompt reply. All now understood OK. Regards Pedro59
  9. I have just deleted a computer and added a new one to my license. How do I access the list of my 3 licensed computers other than the licensing table when setting up a new installation? Regards Pedro59
  10. Thanks Jan Previously with OnLine Armor it was necessary to log in to your account and actually delete an installation before reinstalling on a new computer. With the Emsisoft method it is a lot simpler now I understand it. Regards Pedro59
  11. Hi Legend Thanks for the help. Does this proceedure update the license information in the Emsisoft records? regards Pedro59
  12. I have a three license subscription for Internet Security and wish to delete the license for one computer with a view to using it for another computer. How do I do this? Does Emsisoft have a version of Internet Security for Apple? Regards Pedro59
  13. Thanks Christian This answers my question and I am very happy with the product.
  14. Is EMS regularly updated as are OnLine Armor and Emsisoft Anti Malware or is some other method used? Regards pedro59
  15. I sorted this out. I touched the Options icon at the bottom left hand corner of the screen which brought up 'About, Settings and EULA' The option to enter the License key was under Settings. pedro59