Pedro59

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Everything posted by Pedro59

  1. I hold an existing 3 device licence for EIS. I also thought I held a licence for EMS on an Android device but can find no record of this. It is probably expired any way although it seems to perform checks at each logon. Is there a way to purchase 2 new EMS licences to fall due for renewal with my current EIS licence to be installed on 2 separate Android devices. The EIS licence was recently renewed. I can supply further details if required. Regards Pedro59
  2. All suggestions now complete. After completion I ran the Windows 10 Defragmenter and the computer is now much faster and operating with no concerns. Thanks for your prompt and good advice. Although the user is on one of my 3 user licences he is new to Emsisoft Internet Security but is now a grateful convert. Regards and Thanks Pedro59
  3. New scans run as requested and are attached. Problem appears to be gone at this stage after a re-start of computer after all previous changes made. Regards Pedro59 scan_160422-122819.txt Addition.txt FRST.txt
  4. Hi Kevin I carried out your instructions, hopefully accurately. The Files you require are attached. Regards Pedro59 AdwCleanerC1.txt Fixlog.txt JRT.txt
  5. Thanks to everyone who responded to this. Great advice. I have placed the issue on the 'Help my PC is infected' as ReimagePlus. Pedro59
  6. One of the computers on my license has a problem with ReimagePlus loading when various searches are conducted, is impossible to close and requires a restart. It predates the installation of Emsisoft Internet Security and is also named Windows PC repair. It is not found with an EIS scan. It does not appear in All Apps. It does not show in Add / Remove programs. It seems to be impossible to uninstall by normal means. The machine is Windows 10 64 bit. I have run EEK and FRST./ The files are attached. Note! Any files in D:/Prescan have been deleted except Emsisoft Internet Security. The Folder was setup as an alternative to C:/Downloads. Because the affected computer is away from my normal computers I ran the two programs from a USB key. Are you able to offer any assistance? Regards Pedro59 Addition.txt FRST.txt scan_160420-123118.txt
  7. One of the computers has a problem with ReimagePlus loading when various searches are conducted, is impossible to close and requires a restart. It predates the installation of Emsisoft Internet Security and is also named Windows PC repair. It is not found with an EIS scan. It does not appear in All Apps. It does not show in Add / Remove programs. It seems to be impossible to uninstall by normal means. The machine is Windows 10 64 bit. Are you aware of this program and do you have any suggestions or Emsisoft tools which could be of assistance? Would using EEK help. Regards Pedro59
  8. Hi GT500, Arthur Thanks for the prompt reply. All now understood OK. Regards Pedro59
  9. I have just deleted a computer and added a new one to my license. How do I access the list of my 3 licensed computers other than the licensing table when setting up a new installation? Regards Pedro59
  10. Thanks Jan Previously with OnLine Armor it was necessary to log in to your account and actually delete an installation before reinstalling on a new computer. With the Emsisoft method it is a lot simpler now I understand it. Regards Pedro59
  11. Hi Legend Thanks for the help. Does this proceedure update the license information in the Emsisoft records? regards Pedro59
  12. I have a three license subscription for Internet Security and wish to delete the license for one computer with a view to using it for another computer. How do I do this? Does Emsisoft have a version of Internet Security for Apple? Regards Pedro59
  13. Thanks Christian This answers my question and I am very happy with the product.
  14. Is EMS regularly updated as are OnLine Armor and Emsisoft Anti Malware or is some other method used? Regards pedro59
  15. I sorted this out. I touched the Options icon at the bottom left hand corner of the screen which brought up 'About, Settings and EULA' The option to enter the License key was under Settings. pedro59
  16. I have recently downloaded the free copy of EMS from the Google Play Store and also purchased a license key from Emsisoft. How do I enter the license Key into the into the EMS copy on the tablet, a Samsung Galaxy Tab 2, Android version 4.2.2. pedro59
  17. Cat Princess Is this still a problem with Windows updates and OA on Windows7? I have been switching to learning mode before installing Windows updates and have not had a problem but would prefer not to do so. Has any change been made to OA to overcome this?
  18. Cat Princess I ran into this problem again. My fault, I was doing a windows update after an operating system reload and forgot to enable learning mode. As per your previous advice i checked the GUI history tab and found a large number of files blocked. I was unable to allow them but recovered by clearing history. When I tried to open several programs I was asked to allow a file C:\windows\system32\audiodg.exe. I have been asked to allow C:\windows\system32\sppsvc.exe which will allow slui.exe (Process ID = 1612) I have allowed this file. All seems to be OK now but I will provide further detail in a few days. Regards Pedro59
  19. I have reinstalled OA and installed 6 Windows updates after putting OA into learning mode. I did not have a repeat of the program blocking. My technician has had a similar problem with a customers PC. Is there an easier fix if a problem occurs such as starting OA as admisitrator and enabling learning mode rather than uninstalling and reinstalling OA?
  20. Thanks Catprincess. I will do a complete Windows update before reinstalling OA and then follow your advice for future windows updates.
  21. Can someone possibly help with this problem. I turned the computer on and checked for and installed the latest Windows Defender Definitions. KB915597 and possibly allowed a flashplayer installer When tried to open any program I get the message: ‘Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access them. I could select ‘Run as Administrator’ the program opened and ran OK. The programs which would normally be shown at the bottom RH of the task bar i.e. Anti-Virus, Firewall etc. did not appear to be running. I did a system restore to before the Windows Defender update which gave no improvement. After an expensive check by a technician the problem corrected by uninstalling Online Armor. Should I take the chance of reinstalling Online Armor? Toshiba Sattellite A300 Windows 7 Home premium
  22. Thanks for the information. As the problem occurred after a Windows / CA update and accepting that OA has not been changed in a way which could cause the problem I will further investigate the Win 7 / CA causes. I will re-post if I find the cause. Regards
  23. The machine on which I have the concern is running Win 7 32 bit On October 26 my computer did not start after downloading windows update KB915597. I had some issues with downloading the windows update file. Also downloaded was a CA AV update. The machine was set to exclude OA from CA and vice-versa. After attempting to repair the machine I contacted CA who referred me to IYOGI. A complete windows scan was carried out and a fresh copy of AV Ver7 downloaded. OA was uninstalled ( Ver. 5.1.1.1395 ) as part of troubleshooting. I have no way of knowing if this was the problem but the machine has been working fine since uninstallation of OA. I have a second networked machine running Win XP Home and both OA and CA and have no problem with this machine. I am aware of a conflict between OA and Win 7 Regards
  24. I have had no problem with either Photoshop Elements ( I am now upgraded to Ver. or Nero Burning ROM since I listed them as exclusions in Options. I have again blocked NMSCFG.SYS with no ill effects. This file is listed as Unknown on Oasis. Unless there are any reasons not to I will continue to run OA in this way. Thanks for the help.