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  1. OOOOOps Sorry. All working fine now. Thanks for your help.
  2. Just tried to reinstall emsisoft and got this message :
  3. Please find attached jpg of image that appeared after starting emsiclean:
  4. I'm having a similar problem and may resort to your method of keep trying to install if there is no other solution. Did you keep uninstalling between tries, or just keep trying a new install over the partial install?
  5. Two screenshots attached as I couldn't expand the box to get it all on one. Hope you can read these!
  6. fixlog attached as requested. Followed further instructions and uninstalled Emsisoft network filter - restarted, tried update, did not work.Fixlog.txt
  7. FRST files attached as requested FRST.txt Addition.txt
  8. The Update log is showing Unidentified Error. As I said, the software was reinstalled a couple of days ago, so unfortunately no way of knowing what it might have shown before. When I try to access Windows Defender from Control Panel I get a message saying 'This App has been turned off and isn't monitoring your computer'. I have tried 'Closing Down Protection' in EIS but I get the same message. I know no other way to switch from EIS to EIndows Defender other than reinstalling EIS. If there is an alternative, can you please tell me. 'Use Proxy' is NOT ticked. Opened a tab and went to update.emsisoft.com, which took me to http://www.emsisoft.com/gr (I am in Greece) It looks like another User is having the same problem. This is the thread: http://support.emsisoft.com/topic/17411-not-installing/ This User has been advised to run Emsiclean. Should I try this too?
  9. I tried this but unfortunately it made no difference. Clicking on Update Now just has the dots moving for a couple of seconds then nothing happening. Should I change the SSL settings back again?
  10. I could not open EIS today. Decided to uninstall and reinstall (downloaded from the website today), which took several attempts. The program seems to have reinstalled but it is not working correctly: I can not update it I have input the licence number but it is not showing the 'days to expiry' I tried to switch EIS off and revert to Windows Defender until the problem is sorted, but I can't do this. So I am stuck without any effective realtime malware protection right now and would appreciate some help.
  11. Thank you hjlbx and Fabian for your answers. I have to admit I was seeing the 'Don't alert when updated' box UNTICKED in certain entries and my brain was assuming this meant I WOULD NOT be alerted rather than the opposite, and I had to think it through a couple of times to get it straight in my head . And if I understand correctly, at present, even if EIS rates a program as 'Safe' I will get alerts each time it is updated UNLESS I have checked the 'Don't alert when updated' box myself - but you are looking at ways of changing this to an automatic procedure.
  12. Often when one of my programs updates I get a message from EIS asking me if I want to Update the Rule related to the program. Generally this is not a problem because I am 'manually' updating the program, but I am looking at a piece of software (chocolatey) that can automate this process, in which case I would run a command to update several selected programs at once. I don't want to do this for all my programs, just those that always seem to have an update waiting when I open them. However I can see a problem with this if the IES Update Rule message triggers for some of the programs, as this will stall the process. Is there a way that I can set EIS to ensure this doesn't happen? I have looked in the Application Rules and I am pretty sure that some of the programs that regularly generate this message have 'Don't alert when this file changes' UNticked (though I would need to check this on their next update to be sure). Thank you
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