andrewek
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Posts posted by andrewek
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p.s.
And here are the logs from a desktop computer, on which the problem arises, but much less often, once a week. -
Hello!
Thank you very much for your willingness to help!Here are the logs (laptop on which the integration problem occurs every day) -
Hello!
I don't think the integration issue is related to CPU power.I have similar systems, Intel processors.Desktop computer - 1 screen. There is practically no problem on it.Laptop (screen 2) - here's the problem on it - every day ...Indeed, manipulations with disabling the integration, rebooting and re-enabling the integration do not help much ...I also want to say that when you enable extended logging in EAM, the problem disappears, EAM is perfectly integrated into the Windows Security Center every time the computer starts!Disabling logging leads to another problem with integration!That's bad luck, it's impossible to get logs with a problem ...😌-
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Hello!
Unfortunately, the problem persists for the fourth month!😌Of course, this is not critical, but still!I am writing here so that developers remember the problem of integration into the Windows Security Center.Can't it be solved?🙄After all, there was no such problem until June 2020!-
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And this is what the Security Service looks like on another computer.It can be seen that EAM is not integrated, Windows Defender is disabled, and a message about the management of parameters by my organization (that is, by me)At the same time, the changes in the Group Policy Editor are completely identical! -
Hello!To be honest, I haven't tried this reverse. I did not turn Windows Defender back on. Do you think this should be done?p.s. This is how everything looks in the editor of group policies and on one computer, where EAM is adequately integrated into the Windows Security Center.The screens are in Russian, but I suppose everything is clear😌 -
Hello all!
I also join this topic!Unfortunately, the new, August version did not solve the problem with the integration ...What is curious is that I have 2 computers from Hewlett Packard.Both - Windows 10 Pro (1909) x64.On both, Windows Defender is disabled through the Group Policy Editor.So - on one computer - the integration into the Windows Security Center is effective, but on the other - EAM is not integrated into any!Windows message - action required!That the parameters are managed by my organization (well, that's understandable why).I followed the recommendations with disabling the integration, rebooting, enabling, restarting the computer again!No effect! In reality, EAM is working absolutely fine, all services and components are running.But Windows stubbornly DOES NOT SEE the antivirus!These messages from the Security Center every time you start your computer are just annoying!Of course, you can ignore this!😉However - probably the developers need to do something? And why is there such a different reaction of the Windows Security Center on two completely identical systems with all Windows updates? -
Hello!
If you are interested in how I changed the settings of AdGuard, then here is the recommendation for technical support.That's exactly what I did! -
Hello!
This is without any cynicism or grin, Jeremy!I am really pleased that the developers heard the users and fixed the problems I described here earlier (with the crash of the program and non-saving of the interface)And what else?It's enough!I have no other problems with the work of EAM😌 -
Hello!
Obviously, a small one has been fixed - but the problem with maintaining the window size of the program (interface).In any case, I observed during the day - the program does not change the window size after restarting the computer!Well, bravo, Emsisoft!👍 -
Hello!
It seems that the new version (2020.7.0.) Fixed the problem with notifications!In any case, I turned on notifications and everything is in order - there is no problem with the a2guard.exe crash! -
Hello!I apologize - I suppose all this applies to real-time MBAM?I have MBAM in my system, but only as a scanner on demand.However - the system has a service and driver from this program. I have not configured any mutual exclusions.I hope this is not necessary? -
Hello!
Thank!I want to add - this small problem with the interface - only on a laptop.On a desktop computer there is no such problem!Although the operating system, its settings, the list of installed programs are completely identical.Of course, I understand that it all depends on the specific configuration of the system — although they are as close as possible to me. -
Hello!
Thank you, I really hope for a fix!
Another small problem, it appeared at the beginning of the month, when EAM was updated to version 2006 and a2guard.exe crashed:
the program window sizes I have selected are not saved!
At the next start of the computer - the window size (UI) is reset to "default".
This can be seen on the screenshots.
Of course, this is completely uncritical - but still😏
This was not the case with version 2005...
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Done!
EAM (BB) quarantined the file and there was a pop-up notification about it.The crash of the a2guard.exe - did not happen!In addition, I tried to view the notification about the extension of the browser - there was a notification, but the crash also did not happen.It turns out that the crash with the program - only when notified of the connection of removable device! -
Hello!
Good question!I also thought about this - that ANY notification should crash!But I have not had any other notifications yet - after all, notifications about updating databases have been deleted.But I will look after this!Perhaps a notification about installing a browser extension will work...I'll write what will happen! -
Hello!
I agree that reinstalling is unlikely to help😔Apparently, I have to wait ... Thanks for the desire to help!...Trying to exclude all possible causes of the problem, I want to ask again:Can the application O&O ShutUp settings (such as, for example, access to the file system) cause a crash a2guard?I ask because on that day (when the crash started) only 2 events happened:EAM was updated to version 2020.6.0. and I applied ShutUp settings.p.s. Of course, I returned the changed settings back, but to no avail.p.p.s.I want to say that now, after disabling notifications, the a2guard.exe crash has stopped! -
Hello!
Yes, I read it.Tell me, if the system works without problems, you can NOT turn Off Core Isolation?It is recommended to disable, if only problems appear, do I understand correctly? -
Hello!
What am I supposed to do?So live and work with this problem?You have not received my crash dump sent from the EAM interface?Very curious, what's there? What is the reason?I see for myself 3 ways of further developments of events:1) Wait for the decryption of the crash dump logs ( app.terminated - a2guard.exe.)2) Wait for the new version of EAM to appear.3) Reinstall EAM.If you think that reinstalling EAM will help me, which installation file should I choose to download? -
Hello all!
I tried on a laptop - disabled Core Isolation.Crash problem (a2guard.exe) - persisted 🙄 (when the notification about removable devices is On)If notifications are turned Off, there is no crash.Of course, I'm not an expert, but, probably, the reason is really in Sciter ( modern UI Development) - after all, only this NEW one appeared in EAM?p.s. For the sake of the experiment:
I turned On the Core Isolation on a stationary computer - there is no crash of a2guard.exe.
This is evidence that this Windows setting has nothing to do with it!
However, it is incomprehensible - notifications about removabledevice are included On a stationary computer - but there is no crash ...
It seems this is some kind of local EAM problem on my LAPTOP😔
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4 hours ago, GT500 said:It could be related to the new version of Sciter (the framework we use to build EAM's UI) we updated to in EAM 2020.6. When we do that, there's always the possibility of new UI related bugs, and the content of the notifications is displayed using Sciter just like everything else in the UI.
My assumption would be that it probably isn't, however we haven't tested this recently so I can't know for certain.
If you turn it off and restart the computer, does that have any effect on the issue?
Hello!
Exactly this is something new at EAM!Because BEFORE the EAM update (Sciter) (2020.6) - I had NO problems with the crash of a2guard.exe😒Ok, I’ll try to turn off isolation and look at the crash problem.Then can you turn Core Isolation back On without harming the system?p.s. EAM has been working for me for a whole year (!) with Core Isolation turned On without crash problems.So, the reason, most likely, is not in this setting of Windows, but with a new element in EAM😌Agree, this is a logical argument? -
Hello!
I'll try!
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Do you think that the turned ON Core Isolation in Windows could be the reason?
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Hello all!
I checked again!Yes, the problem is that the a2guard.exe crashes only when the notification about connecting an removable device is turned on.If you turn off the notification, the problem disappears.
![2020-07-02 17_33_35-2020-07-02 17_30_47-Autoruns [LAPTOP-CNP5BB61_111] - Sysinternals_ www.sysintern.png](https://support.emsisoft.com/uploads/monthly_2020_07/1562747076_2020-07-0217_33_35-2020-07-0217_30_47-AutorunsLAPTOP-CNP5BB61_111-Sysinternals_www.sysintern.png.4dbb138f450f32b519659eb6deab6d49.png)
![2020-07-02 17_34_22-2020-07-02 17_31_33-Autoruns [LAPTOP-CNP5BB61_111] - Sysinternals_ www.sysintern.png](https://support.emsisoft.com/uploads/monthly_2020_07/561876879_2020-07-0217_34_22-2020-07-0217_31_33-AutorunsLAPTOP-CNP5BB61_111-Sysinternals_www.sysintern.png.677effd2a6abc36044ec9e45b9740b20.png)
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WSC Integration problems with latest version
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