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jeffce

Malware Removal Team
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Everything posted by jeffce

  1. Hi, Good job! ComboFix Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the box below: Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop. Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Referring to the screenshot above, drag CFScript.tx
  2. Ok for both of those systems there should be a hidden partition that allows for a complete factory restore. If you would like to continue with the cleaning of the system though please go ahead and run the instructions for ComboFix.
  3. Hi, **WARNING**Unfortunately one or more of the infections I have identified are Backdoor Trojans, IRCBots or other Malware capable of stealing very important information. You need to stop using all Internet Banking sites, change passwords to all sites with sensitive information from a clean computer and phone your bank to inform them that you may be a victim of identify theft. More often than not, we advise users that a full reinstallation of their Operating System is the only way to ensure that their computer will ever be 100% clean again. Unfortunately I have found what is known a
  4. What type of computer do you have? Dell, Acer.......?
  5. Please download TDSSKiller Double click TDSSKiller.exe Press Start Scan If Malicious objects are found, select Skip by changing the Cure dropdown in the upper right. Do Not Attempt To Fix Anything Now. We just need to look over the report and be sure we are removing the correct items. Attach the log in your next reply A copy of the log will be saved automatically to the root of the drive (typically C:\)----------
  6. Hi and welcome! Please download DDS from either of these links LINK 1 LINK 2 and save it to your desktop. Disable any script blocking protection Right-click and Run as Administrator dds to run the tool. When done, two DDS.txt's will open. Save both reports to your desktop. --------------------------------------------------- Please include the contents of the following in your next reply: DDS.txt Attach.txt ---------- Please download aswMBR to your desktop. Double click the aswMBR icon to run it. Click the Scan button to start scan. If you are asked to update the Avast
  7. **WARNING**Unfortunately one or more of the infections I have identified are Backdoor Trojans, IRCBots or other Malware capable of stealing very important information. You need to stop using all Internet Banking sites, change passwords to all sites with sensitive information from a clean computer and phone your bank to inform them that you may be a victim of identify theft. More often than not, we advise users that a full reinstallation of their Operating System is the only way to ensure that their computer will ever be 100% clean again. Unfortunately I have found what is known as the ZeroAc
  8. Hi and welcome!! AdwCleaner Close all open programs and internet browsers. Double click on adwcleaner.exe to run the tool. Click on Delete. Confirm each time with Ok. You will be prompted to restart your computer. A text file will open after the restart. Please post the contents of that logfile with your next reply. You can find the logfile at C:\AdwCleaner[s1].txt as well.---------- Run a new scan with OTL and post the new log.
  9. Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. If you are the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
  10. Ok....sounds like a good plan. Glad that I could help.
  11. **WARNING**Unfortunately one or more of the infections I have identified are Backdoor Trojans, IRCBots or other Malware capable of stealing very important information. You need to stop using all Internet Banking sites, change passwords to all sites with sensitive information from a clean computer and phone your bank to inform them that you may be a victim of identify theft. More often than not, we advise users that a full reinstallation of their Operating System is the only way to ensure that their computer will ever be 100% clean again. Unfortunately I have found what is known as the ZeroAcc
  12. Hi and Welcome!! My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following: I will be working on your Malware issues, this may or may not, solve other issues you have with your machine. The fixes are specific to your problem and should only be used for the issues on this machine. Please continue to
  13. Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. If you are the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
  14. Hi, I would remove Malwarebytes Rootkit but keep the others. ---------- You can delete that safely....no problem. ------------ You should be able to remove that as well. --------- I am very glad to hear this.
  15. You know uninstalling Microsoft Security Essentials and trying Avast is a good thought. Give it a try and see if that improves things.
  16. Hi, There was a very serious infection on your system that probably created some damage that we are dealing with now unfortunately. Sometimes the damage may be extensive. I appreciate your patience while we have been working on this... Download Windows Repair (all in one) from this site Install and then run the program. On the Start Repairs tab, select Advanced Mode and click Start Select the items Checked in the screen shot below (remove the checks from the rest ) and check Restart System When Finished. ----------
  17. First open an elevated command prompt > Click Start and type cmd in Start Search. When cmd.exe populates above, right click it and select Run as Administrator to open an elevated command prompt. Copy the contents of the code box > right click in the command window and select paste >> Press Enter (do one line at a time if there are more than one) chkdsk /f Follow any prompts and once complete let me know how your system is running.
  18. Malwarebytes Anti-Rootkit Please download Malwarebytes Anti-Rootkit and save it to your desktop. Be sure to print out and follow the instructions provided on that same page. Caution: This is a beta version so please be sure to read the disclaimer and back up all your data before using. Scan your system for malware If malware is found, please go to the MBAR folder and then copy/paste the contents of the MBAR-log-***.txt file to your next reply. If no malware is found please let me know. ----------
  19. There is no page....you just have to open the Run box and put Combofix /uninstall inside of it and press Enter. It should uninstall it on its own....it will look like ComboFix is running again but it is actually uninstalling itself.
  20. That is what I thought....Microsoft Security Essentials now turns off Windows Defender by default because it is integrated into the antivirus program itself. So there is not actually a problem. Providing there are no other malware related problems... IT APPEARS THAT YOUR LOGS ARE NOW CLEAN SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection. -------------- The following will implem
  21. Hi, Ok....you are running Microsoft Security Essentials as your antivirus program correct?
  22. Press your Windows key + R and this will open the Run box. In the Run text bar type services.msc and this will open the Services on your system. Find Windows Defender and scroll over to Startup Type and double click on that. In the General tab go to Startup type dropdown and change it to Automatic Press OK Reboot your system and then see if Windows Defender is fixed up.
  23. Run OTL.exe Copy/paste the following text written inside of the quote box into the Custom Scans/Fixes box located at the bottom of OTL Then click the Run Fix button at the top Let the program run unhindered, reboot when it is done Then run a new scan and post a new OTL log ( don't check the boxes beside LOP Check or Purity this time ) ---------- Post the new OTL log and let me know how Windows Defender is working now.
  24. Good!------- Stick with me while we check for anything else hiding. I will go over your other questions before we finish up. I see that your Java software is out of date. Please go to Start >> Control Panel >> Programs and Features >> uninstall all versions of Java. Now download and install the newest version from here >> http://java.com/en/download/index.jsp ------------- Clear Java Cache See this page for instructions on how to clear java's cache. Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup) Under Temporary Internet F
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