jeffce

Malware Removal Team
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Everything posted by jeffce

  1. Hi, Run OTL.exe Copy/paste the following text written inside of the quote box into the Custom Scans/Fixes box located at the bottom of OTL Then click the Run Fix button at the top Let the program run unhindered, reboot when it is done Then run a new scan and post a new OTL log ( don't check the boxes beside LOP Check or Purity this time ) ---------- Please post the OTL log and let me know how the system is running.
  2. Hi, Download Combofix from any of the links below but rename it to Vageta.com before saving it to your desktop. Link 1 Link 2 ================================== Right-click and Run as Administrator on the renamed ComboFix.exe & follow the prompts. When finished, it will produce a report for you. Please post the C:\ComboFix.txt so we can continue cleaning the system.
  3. Good job! Download Combofix from the link below, and save it to your desktop. Link **Note: It is important that it is saved directly to your desktop** If you get a message saying "Illegal operation attempted on a registry key that has been marked for deletion", please restart your computer. -------------------------------------------------------------------- IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here -------------------------------------------------------------------- Right-Click and Run as Administrator on ComboFix.exe & follow the prompts. When finished, it will produce a report for you. Please post the C:\ComboFix.txt for further review. ----------
  4. Good job! Please run TDSSKiller again. With this item found >> \Device\Harddisk0\DR0 ( Rootkit.Boot.Pihar.c ) please select Cure. Once complete please post the new log.
  5. Hi and welcome! Please download aswMBR to your desktop. Double click the aswMBR icon to run it. Click the Scan button to start scan. If you are asked to update the Avast Virus database please allow it to do so. When it finishes, press the save log button, save the logfile to your desktop and attach its contents in your next reply. Click the image to enlarge it ---------- Please download TDSSKiller Double click TDSSKiller.exe When the window opens, click on Change Parameters Under ”Additional options”, put a check mark in the box next to “Detect TDLFS File System” click OK Press Start Scan Do Not Attempt To Fix Anything Now. We just need to look over the report and be sure we are removing the correct items. Attach the log in your next reply A copy of the log will be saved automatically to the root of the drive (typically C:\) ----------
  6. Hi, Let's be sure there is actually a rootkit there and it is not a false positive. Please attach the logs made by aswMBR, TDSSKiller and ListParts.
  7. Go ahead and run new scans with aswMBR and also TDSSKiller and attach both the logs. ListParts Please download Listparts64 Run the tool, click Scan and attach the log (Result.txt) it makes. ------------
  8. Hi, I don't see anywhere a rootkit. ---------- Providing there are no other malware related problems... IT APPEARS THAT YOUR LOGS ARE NOW CLEAN SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection. ---------------- Clean up with OTL: Right-click and Run as Administrator OTL.exe to start the program. Close all other programs apart from OTL as this step will require a reboot On the OTL main screen, press the CLEANUP button Say Yes to the prompt and then allow the program to reboot your computer. ---------- Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. If you didn't already have it I would keep Malwarebytes AntiMalware though. Here are some tips to reduce the potential for spyware infection in the future: 1. Internet Explorer. Even if you don't use it as your main browser it should be kept up-to-date because that is the browser Windows uses for updates. Make your Internet Explorer more secure - This can be done by following these simple instructions: From within Internet Explorer click on the Tools menu and then click on Options. Click once on the Security tab Click once on the Internet icon so it becomes highlighted. Click once on the Custom Level button. Change the Download signed ActiveX controls to Prompt Change the Download unsigned ActiveX controls to Disable Change the Initialize and script ActiveX controls not marked as safe to Disable Change the Installation of desktop items to Prompt Change the Launching programs and files in an IFRAME to Prompt Change the Navigate sub-frames across different domains to Prompt When all these settings have been made, click on the OK button. If it prompts you as to whether or not you want to save the settings, press the Yes button. Next press the Apply button and then the OK to exit the Internet Properties page. 2. FireFox. If you use Firefox, I recommend installing the following add-ons to help make your Firefox browser more secure: NoScript AdBlock Plus 3. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps: Open Internet Explorer Click on Tools > Internet Options Press Security tab Select Internet zone then place check next to Enable Protected Mode if not already done Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled. 4. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection. 5. Firewall Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. I would personally only recommend using one of the following two below: Online Armor Free Agnitum Outpost Firewall Free 6. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open. 7. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome. 8.Finally, I strongly recommend that you read How to Prevent Malware found here and also PC Safety and Security - What Do I Need?. Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.
  9. Per the OP's request, this topic has been re-opened.
  10. Due to lack of feedback, this topic will now be closed. If you are the original poster and you still require help, please start a new thread. -------------------
  11. Hi, Let's keep going and check to see if anything else is hiding. Please download Farbar Service Scanner and run it on the computer with the issue. Make sure the following options are checked: Internet Services Windows Firewall System Restore Security Center Windows Update Windows Defender [*]Press "Scan". [*]It will create a log (FSS.txt) in the same directory the tool is run. [*]Please copy and paste the log to your reply. ---------- Please download Malwarebytes Anti-Malware to your desktop. Right-click and Run as Administrator mbam-setup.exe and follow the prompts to install the program. At the end, be sure a checkmark is placed next to Update Malwarebytes Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select Perform quick scan, then click Scan as shown below. When the scan is complete, click OK, then Show Results to view the results. Be sure that everything is checked, and click Remove Selected. When completed, a log will open in Notepad. Please save it to a convenient location and post the results. The log can also be found here: Windows 2000 & Windows XP: C:\Documents and Settings\<USERNAME>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs Windows Vista & Win7: C:\Users\<USERNAME>\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs ---------- ESET Online Scanner Go here to run an online scannner from ESET. Windows Vista/Windows 7 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts. Turn off the real time scanner of any existing antivirus program while performing the online scan Tick the box next to YES, I accept the Terms of Use. Click Start When asked, allow the activex control to install Click Start Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked. Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked. Click Scan Wait for the scan to finish When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..." Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic. Close the ESET online scan, and let me know how things are now. ----------
  12. Per the OP's request, this topic has been re-opened.
  13. Due to lack of feedback, this topic will now be closed. If you are the original poster and you still require help, please start a new thread. -------------------
  14. Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. If you are the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
  15. Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. If you are the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. =================================
  16. I apologize for any delay. Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the box below: Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop. Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Referring to the screenshot above, drag CFScript.txt into ComboFix.exe. ComboFix may request an update; please allow it. ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal. When finished, it shall produce a log for you. Post the contents of the log in your next reply. CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall. ---------- Please attach the new ComboFix log and let me know how your system is running.
  17. Yes that would be fine. I am glad that your system is running better and I am happy I could help.
  18. Hi, Good to hear the system is running better. Panda Cloud Ultradefrag Wise Registry Cleaner Slim cleaner Cleanup! <<==I have never used any of these programs in bold so I really can't say, but I never recommend a registry cleaner at all. They seem to do more harm than good in my opinion. Of the rest I would only keep Malwarebytes and Emsisoft....but that is just my opinion. I have used them all but I would only use those two. ----------------- Providing there are no other malware related problems... IT APPEARS THAT YOUR LOGS ARE NOW CLEAN SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection. ---------- The following will implement some cleanup procedures as well as reset System Restore points: Press the Windows key + R and this will open the Run text box. Copy/paste the following text into the Run box as shown and click OK. Combofix /Uninstall (Note: There is a space between the ..X and the /U that needs to be there.) ---------- Clean up with OTL: Right-click and Run as Administrator OTL.exe to start the program. Close all other programs apart from OTL as this step will require a reboot On the OTL main screen, press the CLEANUP button Say Yes to the prompt and then allow the program to reboot your computer. ---------- Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. If you did not have Malwarebytes Antimalware before, I would keep it and run it weekly. ---------- Here are some tips to reduce the potential for spyware infection in the future: 1. Make your Internet Explorer more secure - This can be done by following these simple instructions: From within Internet Explorer click on the Tools menu and then click on Options. Click once on the Security tab Click once on the Internet icon so it becomes highlighted. Click once on the Custom Level button. Change the Download signed ActiveX controls to Prompt Change the Download unsigned ActiveX controls to Disable Change the Initialize and script ActiveX controls not marked as safe to Disable Change the Installation of desktop items to Prompt Change the Launching programs and files in an IFRAME to Prompt Change the Navigate sub-frames across different domains to Prompt When all these settings have been made, click on the OK button. If it prompts you as to whether or not you want to save the settings, press the Yes button. Next press the Apply button and then the OK to exit the Internet Properties page. 2. FireFox If you use Firefox, I recommend installing the following add-ons to help make your Firefox browser more secure: NoScript AdBlock Plus 3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection. 4. Firewall Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. **There are firewalls that could be downloaded and used but I would personally only recommend using one of the following two below: Online Armor Free Agnitum Outpost Firewall Free 5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open. 6. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome. 7. Finally, I strongly recommend that you read Miekiemoes' great advice How to prevent malware. Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.
  19. Due to lack of feedback, this topic will now be closed. If you are the original poster and you still require help, please start a new thread. -------------------
  20. Providing there are no other malware related problems... IT APPEARS THAT YOUR LOGS ARE NOW CLEAN SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection. The following will implement some cleanup procedures as well as reset System Restore points: Press the Windows key + R and this will open the Run box. Copy/paste the following text into the Run box as shown and click OK. Combofix /Uninstall (Note: There is a space between the ..X and the /U that needs to be there.) ---------- Clean up with OTL: Right-click and Run as Administrator OTL.exe to start the program. Close all other programs apart from OTL as this step will require a reboot On the OTL main screen, press the CLEANUP button Say Yes to the prompt and then allow the program to reboot your computer. ---------- Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. If you didn't already have it I would keep Malwarebytes AntiMalware though. Here are some tips to reduce the potential for spyware infection in the future: 1. Internet Explorer. Even if you don't use it as your main browser it should be kept up-to-date because that is the browser Windows uses for updates. Make your Internet Explorer more secure - This can be done by following these simple instructions: From within Internet Explorer click on the Tools menu and then click on Options. Click once on the Security tab Click once on the Internet icon so it becomes highlighted. Click once on the Custom Level button. Change the Download signed ActiveX controls to Prompt Change the Download unsigned ActiveX controls to Disable Change the Initialize and script ActiveX controls not marked as safe to Disable Change the Installation of desktop items to Prompt Change the Launching programs and files in an IFRAME to Prompt Change the Navigate sub-frames across different domains to Prompt When all these settings have been made, click on the OK button. If it prompts you as to whether or not you want to save the settings, press the Yes button. Next press the Apply button and then the OK to exit the Internet Properties page. 2. FireFox. If you use Firefox, I recommend installing the following add-ons to help make your Firefox browser more secure: NoScript AdBlock Plus 3. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps: Open Internet Explorer Click on Tools > Internet Options Press Security tab Select Internet zone then place check next to Enable Protected Mode if not already done Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled. 4. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection. 5. Firewall Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. I would personally only recommend using one of the following two below: Online Armor Free Agnitum Outpost Firewall Free 6. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open. 7. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome. 8.Finally, I strongly recommend that you read How to Prevent Malware found here and also PC Safety and Security - What Do I Need?. Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.
  21. Ok....good job! Run Malwarebytes again and remove anything that is found. Attach the log that is made to your next reply. ----------- Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below: Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop. Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Referring to the screenshot above, drag CFScript.txt into ComboFix.exe. ComboFix may request an update; please allow it. ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal. When finished, it shall produce a log for you. Attach the contents of the log in your next reply. CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall. ---------- Attach the new Malwarebytes and ComboFix logs and let me know how your system is running.