Thomas Ott

Emsisoft Employee
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Thomas Ott last won the day on May 4

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About Thomas Ott

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  • Birthday 01. Apr 1984

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    Ernstbrunn, NÖ

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  1. Dear JRM, Thank you for your patience. Our mobile developers had the chance to discuss the topic with the Google Fi issue you've reported and wanted me to ask you if it would be possible to get debug logs covering the problem. This way the could gather valuable information on why this exactly happens on your device which will hopefully enable them to get the problem fixed once for all. In the case you might want to help with debug logs I'll send you a private message (PM) here in the forum in a minute shortly with a link in it to a special version of Emsisoft Mobile Security our mobile developers built for you. You would need to uninstall the version of Emsisoft Mobile Security which is installed right now and then use the link which I'll send you to download the version of Emsisoft Mobile Security with debug logging enabled. Once the SMS is sent it'll generate some logs already at our side and we can see what our developers can find out with the help of these logs. Of course it is understandable if you don't want to spend your time with uninstalling our app and reinstalling another version. Sadly as a temporary solution the only way to stop the problem from happening would be to actually disable SMS control in Emsisoft Mobile Security.
  2. Dear matan40100, Thank you for your request here in our support forum. I'll be glad to create a test key for you and pass it to you via private message (PM) here in the forum. Thank you for your interest in our software solutions, should you have any further questions please just let us know.
  3. Hallo StU, vielen Dank für die Anfrage hier in unserem Support-Forum. Es sind mir keine Probleme mit einem der Server die für Emsisoft Mobile Security zuständig sind bekannt geworden. Es wäre natürlich durchaus denkbar dass es ein temporäres Problem gab welches bereits wieder behoben ist. Lässt sich das Problem denn noch immer nachstellen?
  4. Dear JRM, Thank you for contacting our support. I'm sorry to hear that you encounter troubles with the SMS sim card changed notifications when using Emsisoft Mobile Security with Google Fi. I've just requested the current status of the situation from our mobile developers. I'm unsure if I'll hear back from them before begin next week but I'll make sure to follow up as soon as I know more. In the meanwhile, if I can assist please do not hesitate to contact me.
  5. Dear seedy21, Thank you for your feedback request here in our support forum. While that might not be outside of the realm of possibility, I am currently not aware of any plans to make a dedicated version for our business customers. Personally I like your idea and I'll forward your feedback so that it can be considered. That being said, of course you can use Emsisoft Mobile Security for your business, it is just not listed in our shop in the business section. I'll ask our management if that might should be changed. If I can assist any further please just let me know.
  6. Thank you as well for drawing our attention! I hope you enjoy a great day
  7. Hi all, I just wanted to let you know that the online portal for Emsisoft Mobile Security should be reachable again.
  8. Hello and thank you for contacting us. Please excuse the circumstances, I can confirm that there is a problem with currently. I'll keep you up to date and let you know once it should work as intended again.
  9. Dear michaelws, Thank you for your kind feedback, you are very welcome I wish you a great and malware-free day!
  10. Hi michaelws, I can now tell you that we were able to definitely stop the delivery of your USB stick which you've purchased accidentally. I've also informed our e-commerce partner Cleverbridge to issue partial refund for this item for you. You'll receive a further notification per email from Cleverbridge. Please just let us know if we can help any further.
  11. Dear michaelws, Thank you for contacting us. I'll be glad to check if we still can stop the delivery of your USB stick and let you know.
  12. Hallo olynt, ich wollte mich hier zwecks Vollständigkeit noch einmal mit der Information melden dass es aktuell in der Tat keine Erinnerungen z.B. als E-Mail oder App notification gibt. Ich hoffe wir können das in Zukunft einmal ändern aber aktuell bleiben leider nur die Informationen welche die App selbst oder auch das Online-Portal zur Verfügung stellt: Entschuldigung dass ich an dieser Stelle keine besseren Nachrichten habe,
  13. Okay and thank you for your kind reply slopes. I wish you a great week ahead!
  14. Hi Cube, Sorry that I've missed to announce it here, but we've already released a hotfix on 4th of April, 2017 to bring the "Enter license key" button back. With version 2017.3.1 installed you should already find the button under "Settings" -> "License" again.
  15. Hello slopes, Please excuse, I need to apologize for my late reply to you, unfortunately I had no chance to get the requested info earlier. Indeed if the scan report says only one app has been scanned it means that the mobile device is brand new or had a factory reset and only Emsisoft Mobile Security is on it at that time. Emsisoft Mobile Security does not scan system applications (factory apps), they are considered safe - on the storage device, only the .apk files can be scanned. I hope my reply can be helpful. If I can assist any further please just let me know.