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Thomas Ott

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Everything posted by Thomas Ott

  1. Dear Seymour, Thank you for contacting our support. No, we do not offer automatic renewals for private customers. We offer 1, 2 and 3 year license keys and our security software will remind you when it is time to renew, when the license time expires the program will switch to freeware mode where it can be used as on-demand scanner to find and remove malware - no realtime protection in freeware mode. Thank you for your interest in our software solutions!
  2. Hi maniac2003, Thank you for your request. I'm sorry but there is no information available about features that will be added to Emsisoft Mobile Security and also no ETA of a new major version. We hope that we can serve with an improved version with new/more/better features soon and we will inform all our users once we have information to share available. As you mentioned "criminal-sefies" we recognised this feature is requested pretty often and we'll look into it. What you already can do (besides locating, locking, wiping the device or play an alarm sound) is make your phone call y
  3. Dear nine9s, Thank you for contacting our support. If you change hardware when your license key is still active our system will make no troubles if you simply install Emsisoft Anti-Malware on the new computer and activate it with your existing license key. If the old system should still be in use at this point you would need to remove Emsisoft Anti-Malware from the old computer before you use your existing license key to unlock the full version on the new system, otherwise no additional actions would be necessary. Thank you for using our software solutions! Should you have any
  4. Dear somesuchlike, Thank you for your request here in our support forum. If the old system is no longer in use no additional actions are needed instead of installing and activating Emsisoft Anti-Malware on your new computer, otherwise please uninstall the program from the old system before you activate the full version on the new computer. Thank you for using our software solutions! Should you have any further questions, please do not hesitate to contact us.
  5. Hallo Mops21, die Zeit eines Lizenzschlüssels beginnt abzulaufen wenn er das erste Mal verwendet wurde.
  6. Hallo und danke für die Rückmeldung. Ja ganz richtig, Support für die Software gibt es nur beim Hersteller selbst.
  7. Dear Captain, All our online payments are handled by our e-commerce partner Cleverbridge if you order over our main website. Usually they offer the most common payment methods for all countries. Please make sure you don't use any VPN software so that our online shop can determine your location properly, all the payment options you see in our shopping cart are the ones that can be offered. There are a bunch of payment methods that should work worldwide and PayPal is one of them, but you want to order from here to find these payment methods: http://www.emsisoft.com/en/order/software/
  8. Hallo Alexander, Ja es ist ein 1 Jahres Schlüssel und aus welchen Gründen genau das Produkt ausgewählt wurde kann ich nicht sagen. Mir sind keine Berichte oder Erfahrungen bekannt.
  9. Hallo und danke für die Anfrage hier bei uns im Forum. Eine 1 Jahres Lizenz für Adguard Premium ist kostenlos bei jeder neuen Bestellungen und bei jeder Verlängerung einer bestehenden Lizenz dabei. Ein Lizenzschlüssel ist für bis zu zwei Rechner (Windows oder Mac) und zwei Mobil-Geräte (Android) gültig. Auch wenn die Website nur in Englisch und Russisch abrufbar ist, die Benutzeroberfläche ist in Deutsch verfügbar. Für weitere Fragen stehe ich gerne zur Verfügung.
  10. Dear Captain, Our licensing system allows up to five hardware changes withing every 24 hours. As the generated machine key changes if you change specific hardware components or re-install/upgrade OS our system will count a hardware change in such cases. So you could change hardware or OS up to five time each day without any problems. Please let us know if we can assist any further.
  11. Hi redvet, Thank you for contacting us in our support forum. I've just sent you a private message (PM). Thank you for using our software solutions! Should you have any further questions, please do not hesitate to contact us again.
  12. Dear Elle, Thank you for contacting our support. Our new security suite Emsisoft Internet Security was designed with usability in mind, so if you want to have a firewall from us with as less user interaction necessary as possible then Emsisoft Internet Security should fit perfectly for you. Not all features from Online Armor Premium are present in Emsisoft Internet Security and it is not Emsisoft Anti-Malware with Online Armor Premium integrated, instead it is more like Emsisoft Anti-Malware with a new efficient firewall core that is as powerful as the one found in Online Armor but
  13. Hello Panhead, In Application Audit you can see the apps listed that are installed on your mobile device, you don't need to activate anything here. Instead you can see the permissions all the apps have on your phone, if they can connect to the internet, have access to private data or can charge you. You find context related help in Emsisoft Mobile Security if you click the question mark on each screen. Yes you can wipe your mobile device if you log in at the web portal with your account to use one of the Anti-Theft features: https://my.emsisoft.com/ You can also wipe your phone via
  14. Dear Panhead, Thank you for your feedback. Please open the settings of your mobile device and choose "Security settings". Is Emsisoft Mobile Security listed and enabled as "Device Administrator“ there? Also, is there any other security solution installed on the device? If you open the settings from the main screen of Emsisoft Mobile Security, are you logged in with your Google account there? To access the settings please press the button for more options on your mobile device while being in the main screen of Emsisoft Mobile Security. This will make a small menu appear at the bott
  15. Dear Panhead, Thank you for contacting our support. As Jerky McDilerino said it is not possible to use Emsisoft Internet Security on a mobile phone running Android OS. Licenses for Emsisoft Mobile Security can be purchased on our website here: http://www.emsisoft.com/en/software/mobilesecurity/ You can download and install Emsisoft Mobile Security from the Google Play Store, the 30 days trial will be active automatically right after install of the app. With a license key from our website you can unlock the full version for 1, 2 or 3 years. Please note that no rebate applie
  16. Dear JeremyNicoll, Thank you for contacting our support. AV-Comparatives usually limits the number of participants in their tests, I'm sorry I can't tell you an exact reason why Emsisoft Mobile Security is not tested. However, if you are interested in how it performs in relation to the other vendors listed there please have a closer look at BitDefenders results. As we partner very closely with them when it comes to Emsisoft Mobile Security the test results of both products should be pretty much the same. Maybe this is a reason why you don't see Emsisoft Mobile Security there as well.
  17. Dear Duffah, Thank you for contacting our support. In order to be able to uninstall Emsisoft Mobile Security you need to disable the security app to act as device administrator first, then you can remove it like any other app (if you know the PIN code). You find the option to disable Emsisoft Mobile Security as device administrator in your phones settings under "Security". To recover your PIN please log in at the following site with the Google account you've used when installing/setting up Emsisoft Mobile Security: https://my.emsisoft.com/ Once logged in click the map where you
  18. Dear Zass, Thank you for contacting our support. I've just sent you a private message (PM). Please just let us know if we can assist any further.
  19. Dear Jackiemarie, Thank you for contacting our support. We do not recommend to run another security app on your mobile device simultaneously as it could lead to troubles anytime. Emsisoft Mobile Security performs automatic scans when a new app is installed but you can start a scan manually as well. Stagefright is a bug on Android, you can find a lot of info about it on the internet for example here: https://en.wikipedia.org/wiki/Stagefright_(bug) http://www.wired.co.uk/news/archive/2015-07/27/stagefight-android-bug Thank you for using our software solutions! Should you have a
  20. Hi Batman, Thank you for contacting us. You can enable PUPs detection in the main window under "PROTECTION" -> "File Guard" -> "PUP detection". You may want to change the option to "Alert", "Quarantine silently" or "Quarantine with notification" to activate detection. Please let us know if we can assist any further.
  21. Hi redvet, Thank you for contacting our support. I've just sent you a private message (PM) that should solve the problem. Please let us know if we can assist any further.
  22. Dear djriful, Thank you for your request here in our support forum. No, currently only the offer for a free license for the third party program Rebit6 is available. Please send me a PM and let me know your current license key for one of our products if you already own one, or let me know if you are intending to place your initial order and I'll be happy to see what can be done.
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