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Thomas Ott

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Everything posted by Thomas Ott

  1. Dear tempnexus, Thank you for contacting our support. Please excuse my very late reply to you, I've just sent you a private message (PM). Please just let me know if I can assist you any further.
  2. Hello jackiemarie, Thank you for contacting us. Emsisoft Mobile Security don't scans automatically when starting your mobile device but will take care that your device stays clean by automatically scanning apps immediately after its install or update. Of course you can initiate a complete scan anytime to make sure that all the applications installed on the device or kept in the phone's storage are legitimate and safe. If you've recognized messages from Emsisoft Mobile Security that something was scanned after starting your mobile device it was most likely because of updates. Pl
  3. Hello Andrew, Thank you for contacting our support. Sorry, there is no rebate for Emsisoft Mobile Security applicable at all. We used to offer the program for the double price when any kind of rebate was valid, but decided to offer our security app for a lower cost for everybody now.
  4. Dear Cranfield, I assume that Avast Internet Security includes a firewall as well. Please uninstall other security software, and also please restart your computer twice(!) if the other product should include a firewall before installing Emsisoft Internet Security. You can download the installer from our homepage or the following direct link: http://dl.emsisoft.com/EmsisoftInternetSecuritySetup.exe
  5. Hi tempnexus, As Mark already mentioned please just drop me a private message (PM) and let me know your current license key and I'll be happy to assist you with an upgrade. However, please note that Emsisoft Internet Security is not Emsisoft Anti-Malware plus Online Armor Premium, instead Emsisoft Internet Security basically is Emsisoft Anti-Malware plus our new developed firewall. You might want to test Emsisoft Internet Security on your computer for 30 days for free using the trial to find out if it fits for you. You can download the program from our website and find more informa
  6. Dear Mark, Please tell me your own license key you want to upgrade in a PM and I'll be happy to see what we can do. In the meantime, should you have any further questions, please do not hesitate to contact me again.
  7. Dear Mark, One possibility is that you refer your mothers license - this way your mother needs to pay the full price as new customer and we can extend your own key for six further month because of the referral. You can also purchase a further new license key as a gift for your mother - we would offer you 25% for your order for a new license key. Another possibility would be that you simply use a 2-PC license key with your mother, I would recommend this way as you can take advantage of volume rebate and your license will end the same day and can be extended with one renewal order. Basic
  8. Thank you for your feedback, you are welcome!
  9. Hello and thank you for your request. It is as Peter2150 already suggested, a trial version is a free gift from us so that someone can try the full version of our software for 30 days for free. Only valid full license keys can be renewed with customer rebate. So for the initial purchase there is no rebate. Then if a customer decides to renew this full version license key we can count him to our existing customers an offer appropriate rebate for a renewal.
  10. Hi Jerky McDilerino, Both of your assumptions are correct. Please let us know if we can assist any further.
  11. Dear jackiemarie, If you can't see a software button in the main menu screen of Emsisoft Mobile Security then you need to access the settings via one of your hardware buttons directly on your phone/tablet. For example often there is a button which activates multi-tasking, in this case you can try to press and hold down this button (not the icon of EMS). The software button with the three vertical dots should look as shown in the attached screenshots, it makes a small menu appear at the bottom of the screen where the license data can be entered under "Settings". You might simply want to
  12. Dear jackiemarie, Thank you for contacting our support. Of course you can wait until the trial expires and then use your key to activate the full version for a further full year. If the 30 days trial is about to expire a message appears on the bottom of the screen. If you follow this message, you'll get directly to the screen where you can activate Emsisoft Mobile Security with your license key. A further possibility to activate Emsisoft Mobile Security with your license key earlier is to press the "more options" button on your mobile device while being in the main screen of Emsis
  13. Dear Mark de Jager Thank you for your feedback. Please just let us know if we can assist any further.
  14. Dear Mark de Jager, Thank you for contacting our support. The automatic extension will not happen if both systems are in the same network (are using the same public IP address). I guess you referred the trial version to a new customer and should have received 30 days license time for free, please let me know your own license key per private message (PM) so that I can extend your license manually.
  15. Dear dfrankd1, Thank you for your request here in our support forum. Please excuse my delayed reply. While searching for your license keys I recognized we already solved the problem yesterday per email, please let me know if I'm wrong. If others might stumble upon this thread, if the old license keys are good for three computers the new license for Emsisoft Internet Security will be valid for the same number of computers as well. Thank you for using our software solutions! Should you have any further questions, please just let us know.
  16. Hallo Chris1977, bitte entschuldige, da war ich wohl ein klein wenig zu übereifrig mit meiner Aufzählung. Ich lasse mich von Fabian jederzeit gerne berichtigen, danke für den Hinweis. Zum Thema Verhaltensanalyse kann ich vielleicht noch sagen, dass auch wenn andere Firmen ähnliche Algorithmen verwenden, wir an unseren schon sehr lange feilen konnten - siehe Mamutu Behavior Blocker.
  17. Hallo und vielen Dank dass Sie unseren Support kontaktiert haben. Ein spezieller Banking Modus oder dergleichen existiert in Emsisoft Internet Security/Emsisoft Anti-Malware nicht. Ein Plugin ist nicht notwendig, unsere Programme sorgen hingegen in Echtzeit dafür dass Ihr Web-Browser nicht manipuliert werden kann. Es ist also sicheres Online-Banking möglich ohne vorher in einen speziellen Modus wechseln zu müssen da Banking-Malware bereits durch unsere Verhaltensanalyse abgedeckt wird. Malware ist ein Überbegriff für "schädliche Software", eine explizite Nennung bestimmter Bedrohungen
  18. Hallo Hexo, dass die Lizenzen unterschiedliche Startzeiten haben war mir nicht bewusst. Wenn du mir die Lizenzschlüssel in einer privaten Nachricht (PM) hier im Forum zukommen lässt sehe ich gerne genauer nach was man machen kann dass die Verlängerung so einfach und günstig wie möglich von statten geht. Der Grund war dass bei einer Verlängerung mit Upgrade der Lizenzschlüssel bei Zahlungseingang augenblicklich in eine Lizenz für Emsisoft Internet Security umgewandelt wird. Die restliche Zeit die noch vorhanden ist auf der Lizenz wird also kostenlos von uns in Lizenzzeit für das teu
  19. Hallo Hexo, vielen Dank für deine Anfrage. Bei einer Verlängerung wird eine bestehender Lizenzschlüssel um die erstandene Laufzeit verlängert, nicht aber ein neuer Lizenzschlüssel ausgestellt mit dem dann wiederum ein anderer Schlüssel vom Kunden selbst verlängert werden kann. Im konkreten Fall wird es wohl am besten sein wenn mit Lizenz Nr. 2 eine Verlängerung durchgeführt wird, im Einkaufswagen kann die Anzahl der Rechner dann auf drei erhöht werden. Nach erfolgreicher Verlängerung würde Lizenz Nr. 2 dann für drei Rechner gleichzeitig gültig sein. Entsprechender Mengen- und Kunde
  20. Dear Cranfield, Thank you for your feedback. You are welcome! Our prices are calculated from USD or EUR depending on your location. The exact price in your currency depends on the exchange rate currently used from the system. Please just let us know if we can assist you any further.
  21. Dear bobat, Thank you for your feedback. You are quite welcome! Should you have any further questions, please just let us know.
  22. Dear Bobat, Thank you for contacting our support. Your assumption is perfectly correct, you'll receive two further 1 year 1-PC keys for the product you purchased/renewed for a further year. Please note that using these extra keys by yourself or to renew your existing keys isn't possible this time, sorry. Also the two free keys must be used within two months from your purchase or they'll expire. Thank you for using our software solutions! Should you have any further questions, please do not hesitate to contact me again.
  23. Dear Cranfield, Normally 1 year of protection would cost roughly £32.5, if you renew 1 year this would cost you £25.99 (25% discount from the normal price). Now if you decide to purchase 2 year you will get the first year extension for £25.99 and the second for about £22.50 (30% discount from the normal price), so you would pay about £48.50 all in all. So the 25%, 30% and 35% rebate for a 1 year, 2 year or 3 year renewal are calculated from the normal price new customers would pay for an initial order without any special offer. Currently the price you see on our homepage for 1 year lic
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