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Thomas Ott

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Everything posted by Thomas Ott

  1. Dear harrywalpole, Thank you for contacting our support. If the old computer is no longer in use, please simply install and activate Emsisoft Anti-Malware with your key on the new computer. Otherwise, please uninstall Emsisoft Anti-Malware on the old computer before. To download, install and activate Emsisoft Anti-Malware on your computer: 1) Please click this link to download the software: http://dl.emsisoft.com/EmsisoftAntiMalwareSetup.exe 2) Double click the downloaded file "EmsisoftAntiMalwareSetup.exe" and follow the Wizard instructions to install and set up the software. 3) D
  2. Dear Cloakmaster, Thank you for your follow up. We'll most likely release a new version of Emsisoft Mobile Security over the Google Play Store soon. I've sent you the new installer with instructions over PM. It would be great if you could test if it fixes the issue for you.
  3. Hi Lukebad, Thanks for offering your help! I've sent you a PM with the .apk zipped(!).
  4. Dear sandbo, I've sent you a possible fix for the problem via PM. It would be great if you could test and give Feedback. Please let me know in case you should have any questions.
  5. Dear sandbo, I just wanted to inform you, that the developers finally managed to find a reproduction method for the issue. It is not 100% so it will take a while to have it sorted out but we are working on it. Thank you for your patience, I will keep you posted with the progress on this issue.
  6. Dear fingers, Thanks for letting us know you solved the problem already. Wish you a great day too!
  7. Dear sandbo, Googles two-factor authentication is indeed a suspect. Every log that we checked reflects that the problem is not from the SDK. Thank you for offering your help with this, it is highly appreciated. I'll come back with more information as soon as I can. In the meantime, should you have any further questions, please do not hesitate to contact me again.
  8. Dear sandbo, Thanks a lot for your feedback. Of course we are looking into this right now, but it seems to be quite a tricky problem and "sadly" we've not to much info about the issue. Basically it could be caused by a bad internet connection, for example if you just use Edge and/or the data limit of your internet provider is gone. Considering that the application sends around 39kb and downloads around 60kb this could be the cause of the issue. I forgot to ask, have you created your Google account by yourself or do you might use an account from an university or similar? And could y
  9. Dear Diva, Thank you for contacting our support. Please excuse my very late reply. Some apps peek into your private data and they needn’t, or access the internet and they shouldn’t. The Application Audit helps you ensure that your apps don’t misbehave. The Anti-Theft function features Remote Locate, Remote Lock, Remote Wipe or sending messages to your device. It seems like you are using a device which is Wifi only with no phone. For this reason you will not be able to use SMS commands on this device. So if there is no internet connection, you are out of luck with locking or wiping
  10. Hi sandbo, Please excuse my very late answer to you. We are working on a solution for this problem at the moment. Could you please visit "https://my.emsisoft.com/", log in with your Google account and tell me if your device is listed at the welcome screen (Dashboard) and under "Anti-Theft"? Also, it would be good to have the following information: 1. the model of the device 2. the android version 3. please check if Emsisoft mobile security is listed as "Device Administrator“ 4. the email address which is used for the Google account (Please send it to me in PM if possi
  11. Dear Legend, Thank you for contacting our support. You are right, basically the idea of our license center (https://cc.emsisoft.com/) is to collect all the licenses from our products there. Sadly, because of technical reasons, this is not true for licenses for Emsisoft Mobile Security right now. You can manage all your devices using Emsisoft Mobile Security at https://my.emsisoft.com/. Thank you for using our software solutions! Should you have any further questions, please just let us know.
  12. Dear Tracy, Thank you for your request in our support forum. Please see my private message (PM) to you.
  13. Hi Shyly, Thank you for contacting our support. I was not able to find a support request from you, but please see my private message (PM) to you. Should you have any further questions, please just let us know.
  14. Dear khaas, Thank you for contacting our support. Please open the main window of Online Armor with a double-click on the symbol (shield) in the lower right corner of your Windows Task Bar. Now please navigate to "Options" -> "License", click the link called "here", choose the "Premium edition" option and click "Next", enter your license key and click "Next" again. Please note that for our Emsisoft Internet Security Pack, you've received two different keys - one for each program. Thank you for using our software solutions! Should you have any further questions, please just le
  15. Hallo Robur, vielen Dank für Ihre nette Rückmeldung. Gut zu hören das alles wie vorgesehen funktioniert hat. Sollten noch weitere Fragen bestehen, so lassen Sie es uns bitte wissen. Ich wünsche Ihnen einen schönen Tag!
  16. Hello chromatinfish123, Thank you for your request here in our support forum. Please see my private message (PM) to you.
  17. Hallo Robur, vielen Dank für die Anfrage hier im Support-Forum. Bitte im Ereignisanzeige-Bildschirm die "Mehr Optionen"-Taste mit den drei vertikalen Punkten betätigen. Dann sollte die Möglichkeit angeboten werden die History zu löschen. Vielen Dank dass Sie unsere Softwarelösungen verwenden. Sollten noch weitere Fragen bestehen, so stehe ich gerne dafür zur Verfügung.
  18. Hi KathyJ, Thank you for your request. Please see the private message (PM) I just sent you. Should you have any further questions, please just let us know.
  19. Hallo robur, vielen Dank für die Nachricht hier im Support-Forum. Zur Lösung des Problems habe ich dir eine private Nachricht (PM) zukommen lassen. Sollten noch weitere Fragen bestehen, so stehe ich gerne dafür zur Verfügung. Ich wünsche einen schönen Tag!
  20. Hi SupergamE, Thank you for contacting our support. Please excuse the circumstances, I've sent you a private message (PM) with a solution for the problem. Should you have any further questions, please just let us know. I wish you a great day!
  21. Hallo, ja genau, die Anzahl der Geräte kann im Warenkorb eingestellt werden.
  22. Hallo Holzi, vielen Dank für deinen Beitrag hier im Forum. Emsisoft Mobile Security wird im Moment noch zum Einführungspreis mit 50% Rabatt angeboten. Es ist ein separater Lizenzschlüssel notwendig der über unsere Homepage erstanden werden kann: http://www.emsisoft.com/de/software/mobilesecurity/ Gut möglich, dass wir später auch Rabatt gewähren, wenn zusätzlich Lizenzen für ein anderes Produkt erstanden werden. Für weitere Fragen stehe ich gerne zur Verfügung.
  23. Hallo robur, es ist auch möglich den Google Play Store vom Rechner aus zu besuchen und von dort aus die Installation zu beantragen. Emsisoft Mobile Security wird dann automatisch am jeweiligen Mobilgerät installiert. Sollte das keine Option sein, so kann ich auch gerne das apk file per PM oder E-Mail versenden. Für weitere Fragen stehe ich gerne zur Verfügung.
  24. Hallo Cineatic, das ist natürlich schade. Wir werden weiterhin hart daran arbeiten die Qualität von Emsisoft Mobile Security zu verbessern, und hoffen dass wir noch einmal eine Chance bekommen wenn ein wenig Zeit vergangen ist. Für weitere Fragen stehe ich gerne zur Verfügung.
  25. Hallo Cineatic, vielen Dank für die Rückmeldung. Dann bitte bei "Anti-Theft" oben wo der Name des Gerätes steht auf den kleinen Pfeil klicken, und danach auf das rote Symbol mit dem 'x' darin klicken. Das Gerät so entfernen und dann bitte vom Smartphone aus in Emsisoft Mobile Security "Anti-Theft" neu verknüpfen. Wird das Gerät jetzt richtig angezeigt?
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