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Thomas Ott

Emsisoft Employee
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    1267
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Everything posted by Thomas Ott

  1. Hallo angelo, vielen Dank dass du unser Support-Forum verwendest. Bitte schick mir einfach per PM die E-Mail-Adresse die damals bei der Bestellung verwendet wurde. Das sollte eigentlich ausreichen um den Lizenzschlüssel wieder zu finden. Sollten in der Zwischenzeit weitere Fragen bestehen, so stehe ich gerne dafür zur Verfügung.
  2. Hi TheErzengel, Thank you for using our support forum. I've sent a private message with a new license key to you, to make it possible to test the full version of Online Armor Premium for 1 month. Thank you for using our software solutions. Should you have any further questions, please just let us know.
  3. Hi Umbra Corp, Thank you for using our support forum. Please could you send me the new key and the key which is in use right now per PM. Should you have any further questions, please do not hesitate to contact us again.
  4. Hi Tweetiepie2, Thank you for your feedback. You are quite welcome! I'm happy to hear everything worked well. Should you have any further questions, please just let us know.
  5. Hi Tweetiepie2, Thank you for using our support forum. On the computers with OA++, please just download a fresh copy of Emsisoft Anti-Malware and activate the full version with your license key during the installation process. In OA++, please navigate to "Options" -> "License", click the link called "here", choose "Premium edition" and fill in your new license key for Online Armor Premium. Please perform a manual online update to finish the process. This should bring you to the newest version of Online Armor Premium (6.0.0.1736). Once Emsisoft Anti-Malware is installed on your s
  6. Hallo Lima75, vielen Dank dass du unser Support-Forum verwendest. Im Nachhinein schwer zu sagen was hier vielleicht die Ursache des Problems war - auch weil ich den Fehler "leider" nicht reproduzieren konnte. Gut dass es nun wie erwartet funktioniert. Sollte das wieder vorkommen, sag bitte einfach hier bescheid und wir versuchen gerne die genaue Ursache festzustellen und das Problem zu lösen. Sollten noch weitere Fragen bestehen, so stehe ich gerne dafür zur Verfügung. Ich wünsche ein gutes und erfolgreiches neues Jahr!
  7. Hi whizkidraj, You receive 25% customer rebate for your license renewals as an existing customer for the first year. (Additionally you'll receive +5% for every further year, up to a maximum of 50%.) Here are the installation instructions for both programs: Emsisoft Anti-Malware: 1) Please click this link to download the software: http://download4.emsisoft.com/EmsisoftAntiMalwareSetup.exe 2) Double click the downloaded file "EmsisoftAntiMalwareSetup.exe" and follow the Wizard instructions to install and set up the software 3) During the activation, please select "I have a licens
  8. Hi whizkidraj, Thanks again for your feedback. In order to find out the reason of the problem, we would need to reinstall Online Armor on your system. If you experience the same problem again, we may find the needed information in the Online Armor History. (Please choose "History" from the menu on the left, activate the tab "History", click "Export", save the file to your hard disk and send me the file over PM or with the button "More Reply Options" in the lower right corner here in the forum.) Also, if we can't solve the problem this way, we'll probably need some logs from Fiddler
  9. Hi whizkidraj, Thank you for your feedback. I've just replied you over PM and sent you two new license keys as your old ones already expired. Sorry to hear you encountered troubles with Online Armor on your system. Its hard to find out the reason as Online Armor has already been removed from your system. Maybe it's just a shot in the dark, but could it be you accidentally pressed "Ctrl" + "Alt" + "N" on your keyboard while Online Armor was running? If you right click the symbol (shield) of Online Armor in the lower right corner in the Windows Task Bar, there is an option to "Block
  10. Hi whizkidraj, Thank you for using our support forum. Please could you tell me the license keys which are not working. You can send the keys to me over PM here in the forum or directly to "to(AT)emsisoft(DOT)com". I'm sure we will find a solution for the problem.
  11. Hallo Ro-Ma-N, vielen Dank für deine Anfrage hier im Support-Forum. Bitte entschuldige die verspätete Antwort. Ich werde deine Frage mit unseren Entwicklern besprechen und dir dann hier bescheid geben wenn ich neue Informationen darüber habe. Sollten in der Zwischenzeit noch weitere Fragen bestehen, so stehe ich gerne dafür zur Verfügung.
  12. Hallo Cineatic, vielen Dank für deinen Bericht hier im Forum. Ich habe die Installation von TV-Genial mit aktivem Schutz durch Online Armor selbst versucht und konnte das Problem nachstellen. Ich werde einen entsprechenden Fehlerbericht erstellen und unsere Entwickler darüber informieren. Ich gehe davon aus das Problem ist durch die neu erstellte Ausnahme für TV-Genial in Online Armor soweit gelöst. Vielen Dank für die Unterstützung. Ich wünsche ein schönes Weihnachtsfest!
  13. Hallo und vielen Dank dass Sie unser Support-Forum verwenden. Könnten Sie mir bitte den Lizenzschlüssel mitteilen mit dem Sie versucht haben Online Armor Premium auf Ihren neuen Rechner zu aktivieren. Bitte antworten Sie am Besten direkt an die E-Mail-Adresse "to(AT)emsisoft(DOT)com" oder mit einer privaten Nachricht. Sollten in der Zwischenzeit noch weiter Fragen bestehen, so stehe ich gerne dafür zur Verfügung.
  14. Thank you for your feedback - you are quite welcome! Should you have any further questions, please just let us know.
  15. Hi Malake, Since the specific file is a non-legitimate file, it is still dangerous, cause many cracker put a backdoor on their crack files.
  16. Hi AaLF, As Siketa already mentioned, Emsisoft Anti-Malware deletes malware in freeware mode as well. The answer to your second questions is "no", there is no realtime protection available in the freeware mode. You need to scan your computer to find malware. Should you have any further questions, please just let us know.
  17. Hi Malake, Thank you for the zip-file. We will check it, and if it should be a bug, we will solve the problem as fast as possible. Should you have any further questions, please feel free to contact us again.
  18. Hi Malake, Thank you for your feedback. Could you please send me the zip-file to my email address "to(AT)emsisoft(DOT)com". Could it be, that the archive is password protected?
  19. Dear AaLF, Thank you for using our support forum. If the question is, "Does Emsisoft Anti-Malware protects against Malware and Viruses", the answer is "yes". The term "malware" is short for "malicious software". As computer viruses are definitely mailicious, they fall into the category malware, just as trojans, rootkits or spyware do. If you are interested, you'll find a good article about the difference between malware and viruses in our knowledge base at the following site: http://www.emsisoft.com/en/kb/articles/tec120308/ Should you have any further questions, please just let us know.
  20. Dear Malake, Thank you for using our support forum. You can perform a "Custom Scan" with Emsisoft Anti-Malware and make sure the option "Scan in compressed archives (zip, far, cab)" is turned on. Also this option is used by default for a "Deep Scan". Should you have any further questions, please just let us know.
  21. Dear xman68, Thank you for using our support forum. I just tried to reproduce the problem but was not able to. Closing the GUI (during manual or auto-update) doesn't break updates anymore on my system with the beta update 7.0.0.13 installed. I opened and closed the GUI several times during an online updates. Although, I recognized a "cosmetic" issue. When re-opening/opening the GUI during the update - the "circle" is not spinning around the copyright sign in the lower left corner of the main window as normally during an update. However if you click on the button "Update now", the status of
  22. Dear Alan_S, Thank you for using our support forum. As an existing customer there is a possibility for you to renew your registered Emsisoft licenses with customer rebate from your account in our customer center. You receive 25% rebate at the first year and +5% with every further year (up to a maximum of 50%). Please send me your license key over PM and we will look for the best possibility for you to renew your license(s).
  23. Hi Uthelion, vielen Dank für deine Anfrage hier im Forum. Könntest du bitte einmal im Hauptfenster von Online Armor zu "Firewall" -> "Verbindungen" navigieren. Hier sollte die Netzwerkverbindung angezeigt werden die verwendet wird. Falls noch nicht vorhanden, beim entsprechenden Eintrag bei "Sicher" einen Hacken setzen. Unter "Firewall" -> "Computer" sollten die Geräte aufgelistet sein die sich im Netzwerk befinden. Auch hier kann man mit einem Rechtsklick auf die entsprechenden Einträge den Teilnehmern vertrauen. Wenn der Netzwerkverbindung jedoch schon komplett vertraut wird sollte
  24. Hi alireza009, Emsisoft Anti-Malware uses two scan engines (or a "dual-scanner"). Our own engine (Emsisoft Engine) monitors the behavior of all active programs and the signatures based engine is from BitDefender. So we don't need to find all the signatures by our own Please follow the link for more infos: http://www.emsisoft.com/en/software/antimalware/
  25. Hi AaLF, The answer is "yes", both engines are available for the scans even in "Freeware mode".
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