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Thomas Ott

Emsisoft Employee
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    1267
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Everything posted by Thomas Ott

  1. Hallo na_iche, vielen Dank für deine Rückmeldung. Gut dass wieder alles läuft, und danke dass du unsere Software verwendest!
  2. Hello GregDashaway, Thank you for using our support forum. As I can see on the version number of Online Armor which is installed on the system of your son, it seems you don't have the latest version installed on the system. Please could you download a fresh copy of Online Amror from the following site: http://www.emsisoft.com/en/software/oa/ Now please start the installer and choose to 'upgrade' Online Armor during installation process. After successfully doing the upgrade installation you should have the latest version of Online Armor installed on your system. Please could you tell me
  3. Hallo GreJan, vielen Dank für dein Interesse an einer Lizenz für Online Armor Firewall. Könntest du bitte eine Email an folgende Adresse mit Verweis auf dieses Topic schicken: to (at) emsisoft (dot) com Bitte sende auch den Lizenzschlüssel mit, den du gerne umwandeln lassen möchtest. Hast du bereits ein Konto in unserem Kundencenter ? Wenn ja, könntest du bitte die Email-Adresse mitschicken die mit deinem Konto verbunden ist ?
  4. Hallo GreJan, danke dass du unser Support Forum benutzt. Um Online Armor Firewall (OA) in Emsisoft Anti-Malware (EAM) auszunehmen, bitte einfach im Hauptfenster von EAM zu "Wächter" -> Tab "Dateiwächter" navigieren und anschließend auf den Link "Ausnahmen bearbeiten" klicken. Hier nun bitte die folgenden Prozesse hinzufügen: "oasrv.exe", "oaui.exe", "oahlp.exe", "oacat.exe" Dazu bitte im folgenden Fenster ganz links in der Tabelle "Prozess" auswählen und anschließend einmal rechts daneben in der Spalte "Eintrag" die leere Zelle daneben klicken. Es sollte nun rechts ein kleiner Button mi
  5. Hallo Cineatic, danke für deinen Beitrag. Mein Vorschlag wäre gewesen dass du den Installationspfad von Winamp zu den Ausnahmen hinzufügen könntest Wenn du jetzt keinen Performance-Verlust mehr verspürst bin ich froh. Danke dass du deine Erfahrungen hier im Forum teilst!
  6. Hello Pars, Thank you for using our support forum. Have you already tried to enable the beta updates in Emsisoft Anti-Malware ? (You can do so by navigate to 'Configuration' -> tab 'Update Settings' in the main window of EAM)
  7. Dear scottls1, Thank you for posting this topic. ad 1) If you exclude a folder everything within the folder (and also sub-folders) are excluded ad 2) If you would untick 'Scanner' the objects and subfolders in this folders will be not(!) excluded from the scanner at all. So if you leave 'File Guard' and 'Behavior Blocker' ticked and just unstick 'Scanner' - the Guard and Blocker will not act on the folder but the folder will be scanned. I hope I was able to clarify with my answers!
  8. Hello bob77, Thanks a lot for your feedback. I'am happy your email scanner is working now with your Outlook 2003 installation. Sorry for not asking you about your version number even if you told me from the latest beta updates. This way may we would have been able to find a solution earlier. Thanks again for using our support forum. Wish you a nice day!
  9. Hello bob77, Thanks for your feedback. Please could you answer the question from my last post: In Outlook 2003 if you navigate to “Tools->Other->Advanced Options->COM Add-ins…”, is there an entry called "Emsisoft Anti-Malware" ? Hope we find a solution for you soon!
  10. Hello LambChopLassie, Thank you for your feedback. Good to hear Online Armor is running fine again. Thanks a lot for sharing your experience in our forum!
  11. Hello bob77, Thank you for your feedback. Just to be sure - if you navigate to 'Configuration' tab 'General' in the main window of Emsisoft Anti-Malware, is the checkbox called 'Activate email scanning' ticket ? Please could you open Outlook 2003 on your computer and see if you can find the Anti-Malware plugin ? You should be able to find options like 'Scan the actual mail' and the possibility to make adjustments there. Or is the problem that you can't find the plugin at all ?
  12. Hello Rolo, Thank you for your feedback. Good to hear everything works fine again
  13. Hello Rolo, thank you for contacting us in our support forum. Do you have the Service Pack 3 for Windows installed on your system ? Please can you try to do the following steps to solve the problem: 1) Please open the main window of Online Armor and navigate to 'Options' -> tab 'License'. 2) Now please click on the link called 'here' and activate the free mode again. After that, is the update working now ? If not, please can you try to download a fresh copy of Online Armor from the following site: http://www.emsisoft....en/software/oa/ Please do not uninstall your software before s
  14. Hello Bruce, Thank you for your feedback. The days begin to count down if you activate the software with the key OR if you register it in our customer center.
  15. Hello Peter, Thank you for using our support forum. If you are using the Trial Version of Online Armor Firewall or if you have a license key for Online Armor Premium, you are able to switch to 'Advanced Mode'. Just if you are using the 'Freeware Mode' it is not possible. To switch the mode right klick on the shield of Online Armor in the Windows Task Bar. Now you should be able to see a context menu with the entries 'Standard Mode', 'Advanced Mode' and 'Banking Mode'. Please just click on the mode you want Online Armor to run to. Alternatively you can also open the main window of OA and
  16. Hello flaubert, Thank you for your feedback. Good to hear everything is fine again If you should have any further questions, we are happy to assist you!
  17. Hello LambChopLassie, thank you for using our support forum. May you can tell me if you have the Service Pack 3 for Windows XP installed on your system ? Is Online Armor excluded in all your other security software running on your system ? Here are the processes you need to exclude: oasrv.exe, oaui.exe, oahlp.exe, oacat.exe If it still won't work, please could you try to download a fresh copy of Online Armor from the following site: http://www.emsisoft.com/en/software/oa/ Please start the installer and choose to "upgrade" Online Armor during the installation process. I hope these instru
  18. Hello flaubert, thanks for using our support forum. May you want to check if Emsisoft Anti-Malware is excluded in Online Armor ? To do so in the main window of Online Armor please navigate to 'Options' -> 'Exclusions'. Now please add the installation folder from EAM here. If you choose 'Status' in the main window of EAM you can check if you are protected at the moment. (You can also have a look in the task manager to find the processes a2guard.exe and a2service.exe to do so)
  19. Hello bob77, Thank you for reporting the issue. Is the problem still existing for you ? May you want to try the latest beta updates and have a look if the issue is already solved ?
  20. Hello bsorrows, thanks for contacting us in our forum. As catprincess already mentioned in her post may it would be best if we convert all your OA ++ licenses to licenses for the Emsisoft Internet Security Pack. You can also write directly to me per mail to the address 'to (at) emsisoft (dot) com' or you just open a ticket in our customer center (https://cc.emsisoft.com/) if you want to. May you want to add the reference number(s) you should have received during the ordering process. If you should have any further questions, please do not hesitate to contact me directly per PM.
  21. Hallo aubai, vielen Dank für deine Antwort. Freut mich dass es funktioniert hat
  22. Hallo aubai, vielen Dank für dein Feedback. Könntest du bitte einmal versuchen im Hauptfenster von Online Armor zu "Programme" -> Tab "Programme" zu navigieren. Hier dann bitte den Hacken bei "Vertrauenswürdige verbergen" weg nehmen. Nun solltest du einen Eintrag für IDMan.exe finden können. Unter "Status", steht da "Erlaubt" ? Wenn nicht, dann bitte rechts-klicken und dafür sorgen dass IDMan.exe erlaubt wird. Außerdem bitte doppelt auf den Eintrag klicken. Es sollte nun ein Fenster auf gehen in dem du ganz oben die Möglichkeit hast einen Hacken bei "Installationsmodus" zu setzen. K
  23. Dear PeZzy, thank you for using our support forum. Please could you tell me which exact version of Emsisoft Anti-Malware (EAM) you are using at the moment ? If you choose to download the latest beta update of EAM, is the problem still existing then ?
  24. Hallo na_iche, vielen Dank dass du unser Forum verwendest. Bitte entschuldige die Schwierigkeiten mit Online Armor. Könntest du mir bitte eine PM hier im Forum schicken mit der Referenznummer die du beim Kauf von Online Armor bekommen haben solltest. Ich kann dir dann helfen wieder an deinen Lizenzschlüssel heran zu kommen.
  25. Hello ineedhelp, Good to hear you have found the reason of the connection problem. Thank you for sharing this information with us!
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