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Thomas Ott

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Everything posted by Thomas Ott

  1. Ok, thank you for testing. Strange, I use Windows 7 Ultimate 32bit with the same EAM and OA versions you are using, have installed Visual Studio 2010 and decided to use the local help when I installed it. When I press F1 while in the source code, my standard browser (Chrome) opens a page, starting with the address I am offline so I use the local help. When I kill the process "HelpLibAgent.exe" and try to use local help again, it takes a longer time because the process needs to be started again, but it works fine. Online Armor was running the whole
  2. Hello Adventureman, as i can see you are using sandbox with Chrome. Please have a lock at this thread. There you can find two article"Google Chrome is unable to connect if used in Sandboxie" and also a Workaround/Solution for that problem. I think you have already found this article because you said that you have read about issues between OA and Chrome already. But there is also an article with the headline "Online Armor Banking Mode will not work with anti-virus applications that use proxies for content filtering if that anti-virus application is excluded in Online Armor" Maybe the prob
  3. Hello Jorg, as far as i know this is not a known problem of Online Armor. Please, can you provide a little bit more information about which product edition (exact product version number) and operating system you are using. (http://support.emsis...pport-requests/) Does "tries to start a process called HelpLibAgent.exe" means, that the process is not starting at all ? No error message, no pop-up and not window (e.g. from Internet Explorer) is opening ? You are using Visual Studio 2010 right ? Which Browser are you using for viewing the help ? Do you have already checked if it maybe is a k
  4. Hello gugarci, EAM is offering a real-time protection. It is blocking malware before it can be executed using the high-performance dual engine scanner or the behavior analysis. In addition, the surf protection warns you about many phishing sites when you try to access them. Luckily here you can find a good article about the current email traps and how EAM helps to protect you. I hope this information helps - just write back if you need further assistance.
  5. Hello OctoberCrow. Log files normally don't contain some kind of "critical" personal identifiable information like addresses, passwords or anything else like that. But of course it is necessary that the log file contains some specific information about your computer. (Operating System, Memory, installed programs,...) These information shouldn't really be very helpful for compromising the security of your computer. (There are other ways for somebody to get this information if he wants to...) Although, you should always check the information you are posting to make sure it doesn't contain
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