GT500

Emsisoft Employee
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GT500 last won the day on November 30

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About GT500

  • Rank
    Emsisoft Support
  • Birthday 10/22/1984

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  • Website URL
    https://helpdesk.emsisoft.com/

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  • Gender
    Male
  • Location
    Indiana, USA
  • Interests
    Computers, security, amino acids, fructose malabsorption, liberty, firearms, John Calvin, etc.

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  1. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  2. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  3. It's described at the bottom of the last page of the instruction manual for the decrypter: https://www.emsisoft.com/ransomware-decryption-tools/howtos/emsisoft_howto_stopdjvu.pdf Here's what it says: Keep encrypted files Since the ransomware does not save any information about the unencrypted files, the decryptor can’t guarantee that the decrypted data is identical to the one that was previously encrypted. Therefore, the decryptor by default will opt on the side of caution and not remove any encrypted files after they have been decrypted. If you want the decryptor to remove any encrypted files after they have been processed, you can disable this option. Doing so may be necessary if your disk space is limited. You can find this option in the Options tab in the decrypter. From the description in the documentation, it should save copies of the encrypted files by default (meaning the option should be on unless you manually turned it off).
  4. @izzabachtiar this is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  5. Correct. Run the batch file I described how to use at this link again, but this time enter 2 and 4 at the menu to disable the logging that had been enabled previously.
  6. Perhaps it's one of their software packages that is causing the problem? I also use ASUS hardware (motherboard, video card, etc) however I don't install most of their software, and I don't run into such issues on my system. Note that the only known compatibility issue is with Emsisoft Anti-Malware. EEK can't run on a computer where Emsisoft Anti-Malware is installed. I would believe it has to do with them using different versions of our Emsisoft Protection Platform driver.
  7. It's best to be able to track the CPU usage over time, and being able to do that from the point where it starts to abnormally increase makes the debug logs more useful for determining what's going on.
  8. You're welcome. We're always glad to be of assistance. Almost everything was removed successfully. The uninstall entry for Emsisoft Anti-Malware wasn't removed, and if you open Apps and Features you will probably still see it in the list. You can attempt to run it again to see if the uninstall is still there and runs, or if it isn't there Windows will ask if you want to remove it from the list (it's safe to allow it to do so). I didn't add the Emsisoft Anti-Malware folder to the script. You can delete it manually before reinstalling if you would like to. It's usually located at C:\Program Files\Emsisoft Anti-Malware
  9. I'd have to confirm this with QA to be 100% certain, however I don't think you actually need to install EAM again. The installer should run, see EAM installed, and map it to your workspace so that it activates with your license information. It's a small download, so the entire process should be fairly quick.
  10. The issue appears to be due to non-Latin characters in workspace names. We're implemented a workaround for this, so hopefully that resolves the update issues.
  11. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  12. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  13. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  14. Sorry, our developers appear to have changed the log name and path. The file you attached was the scan engine debug log. From what I'm seeing in that log, the scan isn't able to start. It could be that you have a corrupt file in your copy of EEK, or another application on your computer is interfering with it. You can try deleting your current copy of EEK and downloading a fresh copy: https://www.emsisoft.com/en/home/emergencykit/ That being said, you've still not told me if you've added exclusions for EEK to your Anti-Virus software.