GT500

Emsisoft Employee
  • Content count

    6955
  • Joined

  • Last visited

  • Days Won

    179

GT500 last won the day on June 18

GT500 had the most liked content!

Community Reputation

346 Excellent

1 Follower

About GT500

  • Rank
    Emsisoft Support
  • Birthday 22. Oct 1984

Contact Methods

  • Website URL
    https://helpdesk.emsisoft.com/

Profile Information

  • Gender
    Male
  • Location
    Fortville, IN, USA
  • Interests
    Computers, security, amino acids, fructose malabsorption, liberty, firearms, John Calvin, etc.

Recent Profile Visitors

40618 profile views
  1. True. I can't be certain if or when that behavior would change, however the suggestions has been passed to our management in the past for them to consider. Correct. The link is still accessible from the bottom of the license details screen, so it isn't gone completely.
  2. That's normal, and it's nothing to worry about. Basically the code signing requirements for certain system files are much stricter than for anti-virus software, and anti-virus software (ours included) will attempt to inject a DLL file into every running process in order to open hooks to those processes to monitor them, so when EIS injects its DLL file (in this case a2hooks32.dll) into a running process that has stricter code signing requirements you'll see that error message in the Event Viewer.
  3. That would depend on how their server is configured. That is odd, since we use the WinINet API to connect to our servers, which is the same API that Internet Explorer uses. That being said, there are plenty of cases where applications that use WinINet can't connect to their servers even when Internet Explorer can.
  4. Try the following: Open Emsisoft Anti-Malware/Emsisoft Internet Security. In the gray box that says License, hold your mouse over where it says Renew for free!. A little X will appear to the right of where it says Renew for free!. Click on the little X, and the version number will be shown instead.
  5. I'd recommend not putting your system on a DMZ in your router config when EIS is configured for a "Private" network. As for your rule, did you try moving it to the top of the list of firewall rules? Any rule above it would supersede it.
  6. It could simply be certain addresses it has trouble with. Can you use nslookup to check sites like google.com (or google.com.au or google.co.nz)? There is also the possibility that changing the total number of connections used when updating (Updates settings in EIS), or turning off SSL for connections to our server (Privacy settings in EIS) may have an impact.
  7. From what I have been told, BitDefender's software has behavioral blocking as well, however instead of asking users for confirmation like EAM does they simply block things automatically. This means they appear to have a higher score on comparative testing, when in reality they don't.
  8. You mean "Avast SafeZone Browser"? If so, pretty much everything it provides is either already provided by modern browsers, or available in extensions (uBlock Origin extension for ad blocking, Google Chrome's built-in sandbox, LastPass or 1Password extensions for managing passwords, etc). If you don't like Chrome there's always Vivaldi (it's privacy tends to be better than Chrome and its security may be as well), which is based on Chromium, but made by a company founded by the same guy who co-founded Opera Software. You should be able to run Emsiclean with Avast's software turned off. Running Emsisoft Anti-Malware with Avast's software turned off is a different matter. You'd more than likely have to disable the Avast services so that they couldn't run on startup, that way they wouldn't be able to open hooks to running processes.
  9. I would believe this issue is fixed in the latest beta. Here's how to install it, if you have not already done so: Open Emsisoft Internet Security. Click on Settings in the menu at the top. Click on Updates in the menu at the top. On the left, under Update Settings, click on the box to the right of Update feed and select Beta from the list. Click on the Update now button on the right side.
  10. This sounds like it may be a bug to me. Lets try getting some debug logs, and see if they show the cause of the issue: Open Emsisoft Internet Security from the icon on your desktop. In the 4 little gray boxes at the bottom, move your mouse into the one that says Support, and click anywhere in that gray box. At the bottom, turn on the option that says Enable advanced debug logging. Either click on Overview in the menu at the top, or close the Emsisoft Internet Security window. Restart your computer. Once your computer has restarted and Windows tells you your WiFi has "limited or no connectivity" go ahead and open Emsisoft Internet Security again, and click on the gray box for Support again. Click on the button that says Send an email. Select the logs in the left that show today's dates. Fill in the e-mail contact form with your name, your e-mail address, and a description of what the logs are for (if possible please leave a link to the topic on the forums that the logs are related to in your message). If you have any screenshots or another file that you need to send with the logs, then you can click the Attach file button at the bottom (only one file can be attached at a time). Click on Send now at the bottom once you are ready to send the logs. Important: Please be sure to turn debug logging back off after sending us the logs. There are some negative effects to having debug logging turned on, such as reduced performance and wasting hard drive space, and it is not recommended to leave debug logging turned on for a long period of time unless it is necessary to collect debug logs. Please note that if you have a lot of debugs logs, then you should not send all of them. There is a size limit, and currently there is no error if the message is rejected due to the size being too large. Normally we only need one copy of the 4 or 5 different logs that have been saved after the time you reproduced the issue (the list shows what time each log was saved). Those logs have the following names: Security Center Protection Service Real-Time Protection Firewall Logs database (contains the logs you can view in Emsisoft Internet Security by clicking on Logs at the top of the window).
  11. Have you opened the ports in EIS for the VPN? Some VPN connections don't work well if their ports aren't open in the firewall. If you have already opened the ports, or if doing so doesn't help, then I would suspect that your VPN provider has some sort of DNS related issue with that particular server. Or perhaps it is the VPN software itself trying to override your DNS settings (when it was working your DNS provider appeared to be OpenDNS, so I assume you had manually configured it for OpenDNS at some point, and then it's possible that when it connects to the server that doesn't work it may be changing your DNS settings automatically).
  12. It looks like it may be an issue with a2guard.exe, however it's a little early to tell. The team that maintains a2guard.exe will have to look in to it, and that may take some time.
  13. Thanks. The data is on its way to one of our developers, and he'll take a look at it as soon as he can.
  14. You're welcome.
  15. Interesting, the log shows your DNS server is 208.67.222.222 (OpenDNS). Perhaps there's some sort of DNS related issue caused by the VPN. Here are the 6 commands that run in the batch file to check the update servers (the first one is what it more than likely appeared stuck on): tracert update.emsisoft.com nslookup update.emsisoft.com tracert dl.emsisoft.com nslookup dl.emsisoft.com tracert cdn.emsisoft.com nslookup cdn.emsisoft.com You can run those commands in the Command Prompt (hold down the Windows logo key on your keyboard and then tap R to open the Run dialog, type cmd into the field, and click OK to quickly open a Command Prompt). You can paste into the Command Prompt by right-clicking in it.