GT500

Emsisoft Employee
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GT500 last won the day on April 15

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About GT500

  • Rank
    Emsisoft Support
  • Birthday 22. Oct 1984

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  • Website URL
    https://helpdesk.emsisoft.com/

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  • Gender
    Male
  • Location
    Fortville, IN, USA
  • Interests
    Computers, security, amino acids, fructose malabsorption, liberty, firearms, John Calvin, etc.

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  1. OK, thank you for letting me know. One of our forum moderators let me know that they ran into the same issue, so we'll have to look in to why it is happening.
  2. Just so that everyone is aware, we have released a fix for this issue and the update should install automatically: http://changeblog.emsisoft.com/2017/04/20/emsisoft-anti-malware-emsisoft-internet-security-2017-3-2-hotfix-released/ The version number of the update is 2017.3.2.7392, so if you would like to check and see if it is installed then when you open Emsisoft Anti-Malware or Emsisoft Internet Security you can click on the Emsisoft name in the upper-left corner to see the version number. If you want the version number to be displayed on the Overview screen when you open Emsisoft Anti-Malware/Emsisoft Internet Security, you can do the following: Open Emsisoft Anti-Malware/Emsisoft Internet Security. In the little gray box near the bottom that says License, hold your mouse over where it says Renew for free!. A little X will appear to the right of where it says Renew for free!. Click on the little X, and the version number will be shown instead.
  3. You're welcome. Hopefully it won't be too much longer before we can release a fix for this.
  4. Do you know if it happened on 32-bit Windows 10 or 64-bit Windows 10?
  5. We have to make sure that any potential fix gets thoroughly tested and is at least free of any new major issues before we release it.
  6. It is common for computers to be attacked on the Internet. The detected file would not have been able to do any harm to a computer with the latest version of Adobe Flash Player installed. Note that there is a very big difference between a malicious file being saved somewhere on your computer's hard drive (since your web browser caches everything it loads in webpages automatically this is going to happen), and the computer actually being infected. From the logs, your system looks clean. I don't think there's anything to worry about.
  7. SurfRight (which makes the HitmanPro series of products) is one of our partners, and has used our scanning engine in their HitmanPro scanner and has even resold our Emsisoft Anti-Malware for many years, so they usually work to make their products compatible with ours.
  8. It didn't actually succeed in its attack, it was just a file in your browser's cache. Everything that appears on a website gets temporarily saved in your web browser's cache, and in the cache it is harmless. Sure. Lets get a log from FRST, and see what it shows. Please download Farbar Recovery Scan Tool (FRST) from one of the following links, and save it to your Desktop (please note that some web browsers will automatically save all downloads in your Downloads folder, so in those cases please move the download to your desktop): For 32-bit (x86) editions of Windows: http://download.bleepingcomputer.com/farbar/FRST.exe For 64-bit (x64) editions of Windows: http://download.bleepingcomputer.com/farbar/FRST64.exe Note: You need to run the version compatible with your computer. If you are not sure which version applies to your computer, then download both of them and try to run them. Only one of them will run on your computer, and that will be the right version. Run the FRST download that works on your computer (for Windows Vista, Windows 7, and Windows 8 please right-click on the file and select Run as administrator). When the tool opens click Yes for the disclaimer in order to continue using FRST. Press the Scan button. When the scan is done, it will save a log as a Text Document named FRST in the same place the tool was run from (if you had saved FRST on your desktop, then the FRST log will be saved there). Please attach the FRST log file to a reply using the More Reply Options button to the lower-right of where you type in your reply to access the attachment controls. The first time the FRST tool is run it saves another log (a Text Document named Addition - also located in the same place as the FRST tool was run from). Please also attach that log file along with the FRST log file to your reply.
  9. According to Microsoft it is malware that attempts to exploit a vulnerability in Adobe Flash Player. The vulnerability in question is CVE-2011-2140, and the .Gen on the end of the name means it is a "generic" (or "heuristic") detection. Only Adobe Flash Player version 10.3.181.36 (and older) is effected, and if you have the latest version of the Adobe Flash Player installed then everything is fine. You can get the latest version of Adobe Flash Player from this link (be sure to uncheck any optional offers), although it should automatically update itself. The file in question was in the Firefox cache, and was more than likely some sort of embeded content on a malicious website you visited, or in a malicious advertisement on an otherwise legitimate website. The odds are that nothing else needs to be done, however it will depend on the results of the scan and whether or not anything seems different about your computer.
  10. Thank you for helping clarify @JeremyNicoll. @Kej if you right-click on the RAR file that has the keygen.exe file in it, and select to scan it with Emsisoft Internet Security, then it should be detected and you should have the option to Quarantine the RAR archive (unless it is password protected).
  11. If it's "Adguard for Windows", then it does have a WFP driver that it can use, however there should be an option in the settings to use the WFP driver and I would believe it is turned off by default. If it's just the Adguard extension for your browser, then the extension doesn't come with any drivers.
  12. If you'd like to keep the Malwarebytes product you had installed, then you should be able to resolve the issue by adding an exclusion for Emsisoft Anti-Malware's folder in the settings of the Malwarebytes product. The Emsisoft Anti-Malware folder would be something like one of the following: C:\Program Files\Emsisoft Anti-Malware C:\Program Files (x86)\Emsisoft Anti-Malware
  13. We hope to have a beta available soon. If you don't want to wait for this beta, then please send me a Private Message.
  14. You're welcome.