GT500

Emsisoft Employee
  • Content count

    6824
  • Joined

  • Last visited

  • Days Won

    174

GT500 last won the day on April 28

GT500 had the most liked content!

Community Reputation

338 Excellent

1 Follower

About GT500

  • Rank
    Emsisoft Support
  • Birthday 22. Oct 1984

Contact Methods

  • Website URL
    https://helpdesk.emsisoft.com/

Profile Information

  • Gender
    Male
  • Location
    Fortville, IN, USA
  • Interests
    Computers, security, amino acids, fructose malabsorption, liberty, firearms, John Calvin, etc.

Recent Profile Visitors

40249 profile views
  1. The next time Microsoft Excel crashes, lets get a memory dump from it. We can use either Process Hacker or Process Explorer. Basically, when Microsoft Excel crashes, leave the error message on the screen and open either Process Hacker or Process Explorer. Find EXCEL.EXE in the list (Process Hacker has a search field in the upper-right corner), right-click on EXCEL.EXE, and select to save a dump. If using Process Explorer, make sure to save a Full Dump. You will be asked where to save it to, so saving it somewhere easy to find (your desktop, documents, etc) is recommended. Once you have saved the dump, find the file you saved, right-click on it, go to Send to, and select Compressed (zipped) folder. This will ZIP the dump file, and then you can attach it to a reply here on the forums.
  2. After a quick second look at the log I see the Malwarebytes service isn't running, and the only Malwarebytes driver that is running is their Chameleon driver (which is for bypassing malware that attempts to block Malwarebytes products from running). If it remains in this configuration, then it should be safe to keep it. The issue only started after installing the beta?
  3. I saw that suggestion in the forum discussion I linked to after I had already posted, so I edited my message to add it. The e-mail notifications about replies to posts only contain the original post content, and won't include any edits to the posts.
  4. For step #7 the direction should be set to OUT.
  5. Lets try getting a diagnostic log. You can find the instructions and download at this link. When it's done, it will open a log in Notepad (as explained in the instructions). Please save this log somewhere easy to find, such as on your Desktop or in your Documents folder, and then send it to me in a Private Message so that I can take a look at it. Important: Don't post the log publicly. It contains a copy of your a2settings.ini file, which contains encrypted license information. If someone were to figure out how to break that encryption, then someone else could use your license key. When you send me your log in a Private Message, please also let me know your license key, so that I can check it in our system.
  6. According to your logs you have Emsisoft Internet Security, Adguard, AppGuard, HitmanPro.Alert, Malwarebytes 3, WinPatrol, and Zemana AntiMalware. That's way too much, and I would expect the computer to have problems. The conflicts between all of that security software kept FRST from determining whether or not the Emsisoft Internet Security service was even running. I recommend removing at least 3 or 4 of those security softwares. Also note that since Malwarebytes 3 and Malwarebytes Anti-Malware use a WFP driver, we do not consider them to be compatible with Emsisoft Internet Security. You may have an old version of Emsisoft Anti-Malware installed (it's installed in an old folder that we don't use anymore). Please try the following, and let me know if that helps: Uninstall Emsisoft Anti-Malware. Restart your computer twice. Download and reinstall Emsisoft Anti-Malware from this link.
  7. Here's the official explanation from the makers of the forum software as to why every time you press 'Enter' it is double-spaced: https://invisionpower.com/forums/topic/406717-line-spacing/?do=findComment&comment=2520996 Apparently using Shift+Enter will give you a single line.
  8. Unfortunately Emsisoft Internet Security doesn't support port knocking or single packet authorization, so you'll have to open the ports globally (for all addresses). You may need to add rules to the other computer to allow the ports for Outbound traffic rather than Inbound.
  9. I only know of issues with AVG's software, Avast's software, and Kaspersky's software. There can (in theory) be issues with any anti-virus software though, since another anti-virus software on the same computer would open hooks to Emsisoft Anti-Malware's running processes, and Emsisoft Anti-Malware would open hooks to the other anti-virus software's running processes. Usually this can be solved with exclusions. Add Emsisoft Anti-Malware's folder (usually C:\Program Files\Emsisoft Anti-Malware) to the exclusions in the other anti-virus software, and then add the other anti-virus software's folder to the exclusions in Emsisoft Anti-Malware. Here are instructions for excluding a folder in Emsisoft Anti-Malware: Open Emsisoft Anti-Malware. Click on Settings in the menu at the top. Click on Exclusions in the menu at the top. To the right of the list to Exclude from scanning, click on the Add folder button. Navigate to the folder you would like to exclude, click on it once to select it, and then click OK. To the right of the list to Exclude from monitoring, click on the Add folder button. Navigate to the folder you would like to exclude, click on it once to select it, and then click OK. Close Emsisoft Anti-Malware. All of that being said, @stapp is correct that we don't intend on Emsisoft Anti-Malware being used alongside other anti-virus software. It includes two anti-virus engines (our own anti-virus engine and the anti-virus engine from BitDefender), a Behavior Blocker capable of stopping zero-day threats based on what actions they are performing, and a Surf Protection capable of blocking known malicious websites.
  10. I vaguely recall some Sandboxie-related bugs in the past, but I think they were mostly minor things. I don't remember ever hearing about any related to Shadow Defender.
  11. Thank you. I have received your logs and the video you sent, and I am forwarding them to our QA team.
  12. This issue should be fixed in today's Beta version (or yesterday's if you're in Europe, Asia, Australia, etc): http://changeblog.emsisoft.com/2017/05/24/beta-updates-2017-05-24/
  13. I think it's just a glitch where it says Free Trial even though your premium license key is activated (possibly caused by having so many remaining days on the license). Lets get some debug logs so that our developers can look in to this. Here's what to do: Open Emsisoft Internet Security from the icon on your desktop. In the 4 little gray boxes at the bottom, move your mouse into the one that says Support, and click anywhere in that gray box. At the bottom, turn on the option that says Enable advanced debug logging. Either click on Overview in the menu at the top, or close the Emsisoft Internet Security window. Reproduce the issue you are having (activate your license key and then do whatever is necessary for it to appear to change to a Trial license). Once you have reproduced the issue, click on Overview in the menu at the top of the Emsisoft Internet Security window, and then click on the gray box for Support again. Click on the button that says Send an email. Select the logs in the left that show today's dates. Fill in the e-mail contact form with your name, your e-mail address, and a description of what the logs are for (if possible please leave a link to the topic on the forums that the logs are related to in your message). If you have any screenshots or another file that you need to send with the logs, then you can click the Attach file button at the bottom (only one file can be attached at a time). Click on Send now at the bottom once you are ready to send the logs. Important: Please be sure to turn debug logging back off after sending us the logs. There are some negative effects to having debug logging turned on, such as reduced performance and wasting hard drive space, and it is not recommended to leave debug logging turned on for a long period of time unless it is necessary to collect debug logs. Please note that if you have a lot of debugs logs, then you should not send all of them. There is a size limit, and currently there is no error if the message is rejected due to the size being too large. Normally we only need one copy of the 4 or 5 different logs that have been saved after the time you reproduced the issue (the list shows what time each log was saved). Those logs have the following names: Security Center Protection Service Real-Time Protection Firewall Logs database (contains the logs you can view in Emsisoft Internet Security by clicking on Logs at the top of the window).