GT500

Emsisoft Employee
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Everything posted by GT500

  1. Assuming your file names all end in .mado this is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ This is a newer variant of STOP/Djvu. Fortunately your ID is an offline ID, however we don't yet have the private key for it. I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ As for the decrypter freezing, when is it happening? Does it happen when the decrypter says "Starting" at the bottom?
  2. You need to upload file pairs via our online submission form so that the decrypter can be "trained" how to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  3. This is a newer variant of STOP/Djvu. Fortunately your ID is an offline ID, however we don't yet have the private key for it. I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  4. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  5. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  6. I've asked our malware analysts if we know anything more about it now.
  7. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ This is a newer variant of STOP/Djvu. Fortunately your ID is an offline ID, however we don't yet have the private key for it. I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  8. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  9. This is a newer variant of STOP/Djvu. Fortunately your ID is an offline ID, however we don't yet have the private key for it. I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  10. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  11. In theory that may help recover a few files, however success with file recovery software is fairly rare. Yes. The STOP/Djvu ransomware is a little abnormal in the fact that it leaves behind a component that not only runs on startup to encrypt new files, but also runs every so many minutes to encrypt new files. Emsisoft Emergency Kit can detect and remove it, and is free for personal/home use: https://www.emsisoft.com/en/home/emergencykit/
  12. It's not possible to estimate a time. It could be days, weeks, or months. It's even possible it may never happen, although for offline ID's the odds of us getting the private key are fairly good. This is a newer variant of STOP/Djvu. Fortunately your ID is an offline ID, however we don't yet have the private key for it. I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  13. You can decrypt the files on any computer. It doesn't have to be on the computer the files were originally encrypted on.
  14. We don't actually have to update the decrypter. It gets the keys from an online database. Just run the decrypt once every week or two, and when the key has been added it should start decrypting files.
  15. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  16. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  17. It released at the same time as Emsisoft Anti-Malware 2020.4, and I don't think a separate changelog was posted for it. The only real change I am aware of was a fix for the issue with the EPP driver not unloading and preventing the EEK folder from being deleted. Note that the computer still needs to be restarted after installing this update before the changes to the EPP driver will take effect.
  18. Does the following installer work OK? https://dl.emsisoft.com/EmsisoftAntiMalwareSetup.exe
  19. @adityagede99, @Chinnhoo Computer, and @Kotari koteswararao this is a newer variant of STOP/Djvu, and your ID's are online ID's, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ @Surasri this is a newer variant of STOP/Djvu. Fortunately your ID is an offline ID, however we don't yet have the private key for it. I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ @Nouman this is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant. The STOP/Djvu ransomware will encrypt files on any drive connected to your computer. Yes. It requires a connection to our servers to function. We don't "develop" private keys. Those are created by the servers operated by the criminals. With offline ID's, since everyone's files who have offline ID's for the same variant of STOP/Djvu have been encrypted with the same public key, their files can all be decrypted with the same private key. We get those private keys when someone who has an offline ID pays the ransom and donates the decrypter the criminals sent them to us so that we can extract the private key from it. This process takes time, as it relies on the generosity of victims who have enough money and don't mind paying the ransom in order to make a donation like that.
  20. Correct. Just keep in mind that the ID in the ransom notes has an extra 4-digit number on the begining. For .mado that number should be "0217".
  21. If law enforcement is able to catch the criminals or otherwise gain access to their servers and release their private keys for use in decrypters, then we can add them to our database so that everyone can get their files back. The decrypter will tell you, but the easy way to tell is if the ID ends in t1 it should be an offline ID. We get keys for offline ID's when a victim who has an offline ID pays the ransom and donates the decrypter the criminals send them to us so that we can extract the private key from it.
  22. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ Traducción proporcionada por Google: Esta es una variante más nueva de STOP / Djvu, y su ID es una ID en línea, por lo que actualmente no hay forma de descifrar sus archivos. Hay más información en el siguiente enlace: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  23. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  24. Run the decrypter once every week or two. Once the private keys for this variant have been added, it should start decrypting your files.