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GT500

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Everything posted by GT500

  1. What did the ransomware add to the end of your files' names?
  2. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  3. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  4. In this instance the issue is probably due to Emeisoft Anti-Malware attempting to sync the Web Protection rules with our online Management Console. Large lists of custom rules like this will cause problems if Emsisoft Anti-Malware is connected to a workspace.
  5. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  6. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ Note that there is information at that link about recovering certain types of video and audio files if they can't be decrypted, as long as you don't mind a little bit of missing data at the beginning of each file.
  7. Actually it would take longer, as the files have to be decrypted and then unpacked in order to be updated, then repacked and encrypted before writing the changes back to the file, and merging a bunch of small files into one means significantly more time spent doing those CPU intensive steps. Especially since we don't update all of the database files at the same time. Lower end systems (there are still a significant number of dual core systems on the market even today) would be bogged down by this, and extending the amount of time it takes would make for a very unpleasant user experience.
  8. I wasn't given much information about how this actually works, other than that EAM's Web Protection has to "push" custom rules to Emsisoft Browser Security. I'll ask if the extension caches the rules, or if it needs to resynch every time it connects to EAM. It's possible that it's converting it to a new format. I'll ask if we've changed anything recently in regards to how Web Protection rules are handled.
  9. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  10. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  11. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  12. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  13. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  14. This is a newer variant of STOP/Djvu. If you have an offline ID, then once we can find the decryption key for this variant and add it to our database you should be able to recover your files. However, if you have an online ID (which is more likely) then it will not be possible to recover your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  15. Emsisoft Anti-Malware now syncs your custom Web Protection rules with the Emsisoft Browser Security extension. If you have a large list of custom rules in Web Protection, then expect this to take a long time. Malware Domain List has been dead for years. It's no longer relevant.
  16. If a program does not respond when Windows is trying to shut down, Windows will abort the shutdown process after about a minute or so, and will try to go back to the desktop to give you a chance to close the program and try to shut the computer down again. What Windows shows on the desktop will generally depend on how services and drivers had been stopped before this happens. Technically Emsisoft Anti-Malware shouldn't interfere with this process, however since it was in the middle of updating its database it may have been using a higher than usual amount of CPU time which could have caused other things to time out while Windows was trying to load the desktop.
  17. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  18. Also note that you can add an administrator password to Emsisoft Anti-Malware in the Permissions settings, which will allow you to unlock almost all features of the software even from a limited account (permissions settings can only be accessed from an Administrator account).
  19. No, as far as I am aware we never received any further private keys for this ransomware, so if our MegaLocker decryptor can't decrypt your files then unfortunately there's no way to do so without paying the ransom. Tradução fornecida pelo Google: Não, pelo que eu sei, nunca recebemos mais nenhuma chave privada para este ransomware, então, se nosso descriptografador MegaLocker não puder descriptografar seus arquivos, infelizmente não há como fazer isso sem pagar o resgate. Tradução fornecida por DeepL: Não, tanto quanto sei nunca recebemos mais chaves privadas para este resgate, portanto se o nosso descodificador MegaLocker não consegue descodificar os seus ficheiros, então infelizmente não há maneira de o fazer sem pagar o resgate.
  20. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ Tradução fornecida pelo Google: Esta é uma variante mais recente de STOP / Djvu e seu ID é um ID online, portanto, atualmente não há como descriptografar seus arquivos. Há mais informações no seguinte link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/ Tradução fornecida por DeepL: Esta é uma variante mais recente de STOP/Djvu, e o seu ID é um ID online, por isso não há actualmente forma de desencriptar os seus ficheiros. Há mais informações no seguinte link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  21. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  22. This is a newer variant of STOP/Djvu, and your ID is an online ID, so there is currently no way to decrypt your files. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
  23. This is a newer variant of STOP/Djvu. Fortunately your ID is an offline ID, however we don't yet have the private key for it. I recommend running the decrypter once every week or two so that you can see when we've been able to add the private key for your variant. There is more information at the following link: https://support.emsisoft.com/topic/32045-about-the-stopdjvu-decrypter/
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